tag:status.zoom.us,2005:/historyZoom Status - Incident History2024-03-19T01:49:02-07:00Zoomtag:status.zoom.us,2005:Incident/198869582024-05-04T17:00:00-07:002024-02-01T10:30:35-08:00Scheduled Zoom Software Quarterly Lifecycle Update (5/4/2024)<p><strong>THIS IS A SCHEDULED EVENT May <var data-var='date'>4</var>, <var data-var='time'>17:00</var> - <var data-var='time'>18:00</var> PDT</strong></p><p><small>Feb <var data-var='date'> 1</var>, <var data-var='time'>10:30</var> PST</small><br><strong>Scheduled</strong> - Zoom will be enforcing a new minimum version of all our Zoom clients and plugins, roughly 90 days from now on May 4, 2023. This affects the following products: <br />- Zoom client for meetings (Windows, macOS, Linux, iOS, Android, Blackberry, and Intune)<br />- Zoom Rooms (including Zoom Room Controllers and companion whiteboards) <br />- Zoom Phone Appliances<br />- VDI Client and Plugin<br />- Virtual Room Connector<br />- Meetings Connector<br />- Recording Connector<br />- Meetings SDK (Native and Web)<br />- Video SDK (Native and Web)<br />- Zoom Contact Center SDK (Native)<br />- Zoom Node (including Meeting Connector ZC and MMR)<br />- Zoom Phone Local Survivability (ZPLS) module<br /><br />Please ensure your devices are updated to the latest version. <br /><br />For more information, such as specific versions we are enforcing, please see the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.us/hc/en-us/articles/360059429231 <br /><br />To assist with checking the client versions on your account, refer to the Dashboard support article for more information: https://support.zoom.us/hc/en-us/articles/360039656511#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5</p>tag:status.zoom.us,2005:Incident/200914342024-04-19T17:00:00-07:002024-02-27T13:37:51-08:00DigiCert Global Root G2 Transition Maintenance Notice for hardware phones including generic devices (United States)<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>19</var>, <var data-var='time'>17:00</var> - <var data-var='time'>21:00</var> PDT</strong></p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>13:37</var> PST</small><br><strong>Scheduled</strong> - Zoom will perform service maintenance in the following SIP zones to replace certificates used by hardware phone (including supported managed and generic non-Zoom-managed devices) with certificates that will be signed by DigiCert Global Root G2 certificate authority. Action is requested for non-Zoom-managed "other" devices. There is no action required for supported managed devices, since it already has the DigiCert Global Root G2 pushed from Zoom.<br /><br />US West (N.California, N.California 2, N.California 3, N.California 4, N.California 5, N.California 6)<br />US East (New York 2)<br /><br />Zoom will be transitioning to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during this maintenance window, and this will be a permanent change. We will not be able to postpone the date any further. <br /><br />Customers are requested to keep both DigiCert Global Root CA and DigiCert Global Root G2 installed on their generic non-zoom-managed devices as we work through this transition. <br /><br />If you have not done so, install DigiCert Global Root G2 root certificate on your generic devices. You can download G2 certificate here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061202<br /><br />During the maintenance window, a brief disconnection of calls may be experienced while the TLS connections are being reset. Once the TLS connections are reset, the devices will attempt to use Zoom’s new certificate that is signed by DigiCert Global Root G2 certificates. Customers are requested to test inbound and outbound calling for generic non-Zoom-managed devices to ensure that the services are functional after the certificate updates.</p>tag:status.zoom.us,2005:Incident/200913092024-04-19T09:00:00-07:002024-02-27T13:16:57-08:00DigiCert Global Root G2 Transition Maintenance Notice for hardware phones including generic devices (Europe)<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>19</var>, <var data-var='time'>09:00</var> - <var data-var='time'>11:00</var> PDT</strong></p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>13:16</var> PST</small><br><strong>Scheduled</strong> - Zoom will perform service maintenance in the following SIP zones to replace certificates used by hardware phone (including supported managed and generic non-Zoom-managed devices) with certificates that will be signed by DigiCert Global Root G2 certificate authority. Action is requested for non-Zoom-managed "other" devices. There is no action required for supported managed devices, since it already has the DigiCert Global Root G2 pushed from Zoom.<br /><br />Europe (Amsterdam)<br /><br />Zoom will be transitioning to certificates signed by Digicert Global Root G2 certificate authority on our infrastructure during this maintenance window, and this will be a permanent change. We will not be able to postpone the date any further. <br /><br />Customers are requested to keep both DigiCert Global Root CA and DigiCert Global Root G2 installed on their generic non-Zoom-managed devices as we work through this transition. <br /><br />If you have not done so, install DigiCert Global Root G2 root certificate on your generic devices. You can download G2 certificate here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061202<br /><br />During the maintenance window, a brief disconnection of calls may be experienced while the TLS connections are being reset. Once the TLS connections are reset, the devices will attempt to use Zoom’s new certificate that is signed by DigiCert Global Root G2 certificates. Customers are requested to test inbound and outbound calling for generic non-Zoom-managed devices to ensure that the services are functional after the certificate updates.</p>tag:status.zoom.us,2005:Incident/201972642024-04-19T05:00:00-07:002024-03-08T14:33:50-08:00Singapore Zoom Phone Maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>19</var>, <var data-var='time'>05:00</var> - <var data-var='time'>11:00</var> PDT</strong></p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>14:33</var> PST</small><br><strong>Scheduled</strong> - Zoom will perform service maintenance at our Asia Pacific (Singapore) data center starting on April 19th at 13:00 GMT (5:00 AM PST). <br /><br />Zoom Phone users registered to the Asia Pacific (Singapore) data center will be automatically registered in an alternative Asia Pacific (Tokyo) data center. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.<br /><br />If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Asia Pacific (Tokyo) data center in addition to the Asia Pacific (Singapore) data center. During the maintenance window, connectivity to Zoom’s Asia Pacific (Singapore) data center will be blocked, which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Asia Pacific (Tokyo) data center. Traffic will continue to be routed through the Asia Pacific (Singapore) data center once the maintenance is completed.</p>tag:status.zoom.us,2005:Incident/201972612024-04-19T05:00:00-07:002024-03-08T14:33:07-08:00Melbourne Zoom Phone Maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>19</var>, <var data-var='time'>05:00</var> - <var data-var='time'>11:00</var> PDT</strong></p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>14:33</var> PST</small><br><strong>Scheduled</strong> - Zoom will perform service maintenance at our Asia Pacific (Melbourne) data center starting on April 19th at 13:00 GMT (5:00 AM PST). <br /><br />Zoom Phone users registered to the Asia Pacific (Melbourne) data center will be automatically registered in an alternative Asia Pacific (Sydney) data center. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.<br /><br />If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s “Asia Pacific (Sydney)” data center in addition to the Asia Pacific (Melbourne) data center. During the maintenance window, connectivity to Zoom’s Asia Pacific (Melbourne) data center will be blocked, which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Asia Pacific (Sydney) data center. Traffic will continue to be routed through the Asia Pacific (Melbourne) data center once the maintenance is completed.</p>tag:status.zoom.us,2005:Incident/202717632024-04-12T22:00:00-07:002024-03-15T11:07:09-07:00Poly Trio 8.1.5 update for Trio C60 devices, provisioned by trio.zoom.us<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>12</var>, <var data-var='time'>22:00</var> - <var data-var='time'>23:00</var> PDT</strong></p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>11:07</var> PDT</small><br><strong>Scheduled</strong> - Zoom will be posting the Poly Trio C60 firmware 8.1.5 update for devices being used as Zoom Rooms Controllers and configured to use trio.zoom.us provisioning server (as described in https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066569). <br /><br />Trio C60s being used as Zoom Rooms Controllers configured in the manner described in the article will automatically poll the trio.zoom.us provisioning server once per day at a random time between the hours of 12:00 AM - 06:00 AM in their configured timezone. Once they contact the provisioning server, they will refresh their provisioning information and be instructed to download the update, install, and reboot. After rebooting, the Trio will be updated to its new firmware; the Poly Trio C60 8.1.5 firmware will automatically update itself to the Zoom Rooms Android Controller 5.15.5 application.<br /><br />Depending on the version of Trio C60 firmware before the upgrade, the Zoom Rooms Android Controller may or may not retain its configuration and automatically pair to its configured Zoom Room. If your Trio C60 firmware version is 8.1.1 or greater, the Zoom Rooms Android Controller application will retain configuration and pairing. If your Trio C60 firmware version is below 8.1.1, the Zoom Rooms Android Controller application will be automatically signed out and must be manually signed in again. This is a one-time event, related to the upgrade, due to a firmware-level change starting in Trio C60 firmware version 8.1.1. For that reason, you may manually upgrade Trio C60 devices running older (pre 8.1.1) firmware from the device web GUI in advance of this provisioning server update, during a planned maintenance window so that they may be manually signed in to Zoom Rooms post-upgrade.</p>tag:status.zoom.us,2005:Incident/201972592024-04-12T19:00:00-07:002024-03-08T14:32:35-08:00Querétaro Zoom Phone Maintenance<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>12</var>, <var data-var='time'>19:00</var> PDT - Apr <var data-var='date'>13</var>, <var data-var='time'>01:00</var> PDT</strong></p><p><small>Mar <var data-var='date'> 8</var>, <var data-var='time'>14:32</var> PST</small><br><strong>Scheduled</strong> - Zoom will perform service maintenance at our Mexico and Central America (Querétaro, MX) data center starting on March 29th at 03:00 GMT (07:00 PM PST). <br /><br />Zoom Phone users registered to the Mexico and Central America (Querétaro, MX) data center will be automatically registered in an alternative South America (São Paulo) data center. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.<br /><br />If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s South America (São Paulo) data center in addition to the Mexico and Central America (Querétaro, MX) data center. During the maintenance window, connectivity to Zoom’s Mexico and Central America (Querétaro, MX) data center will be blocked, which will force calls from the Session Border Controller (SBC) to failover to Zoom’s South America (São Paulo) data center. Traffic will continue to be routed through the Mexico and Central America (Querétaro, MX) data center once the maintenance is completed.</p>tag:status.zoom.us,2005:Incident/200913052024-04-12T17:00:00-07:002024-02-27T13:16:30-08:00DigiCert Global Root G2 Transition Maintenance Notice for hardware phones including generic devices (United States)<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>12</var>, <var data-var='time'>17:00</var> - <var data-var='time'>21:00</var> PDT</strong></p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>13:16</var> PST</small><br><strong>Scheduled</strong> - Zoom will perform service maintenance in the following SIP zones to replace certificates used by hardware phone (including supported managed and generic non-Zoom-managed devices) with certificates that will be signed by DigiCert Global Root G2 certificate authority. Action is requested for non-Zoom-managed "other" devices. There is no action required for supported managed devices since it already has the DigiCert Global Root G2 pushed from Zoom.<br /><br />US East (Virginia 1, Virginia 2, Virginia 3, Virginia 4)<br />US Central (Colorado, Colorado 2)<br />US East (New York)<br /><br />Zoom will be transitioning to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during this maintenance window, and this will be a permanent change. We will not be able to postpone the date any further. <br /><br />Customers are requested to keep both DigiCert Global Root CA and DigiCert Global Root G2 installed on their generic non-zoom-managed devices as we work through this transition. <br /><br />If you have not done so, install DigiCert Global Root G2 root certificate on your generic devices. You can download G2 certificate here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061202<br /><br />During the maintenance window, a brief disconnection of calls may be experienced while the TLS connections are being reset. Once the TLS connections are reset, the devices will attempt to use Zoom’s new certificate that is signed by DigiCert Global Root G2 certificates. Customers are requested to test inbound and outbound calling for generic non-Zoom-managed devices to ensure that the services are functional after the certificate updates.</p>tag:status.zoom.us,2005:Incident/200913142024-04-12T09:00:00-07:002024-02-27T13:17:57-08:00DigiCert Global Root G2 Transition Maintenance Notice for hardware phones including generic devices (Europe)<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>12</var>, <var data-var='time'>09:00</var> - <var data-var='time'>12:00</var> PDT</strong></p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>13:17</var> PST</small><br><strong>Scheduled</strong> - Zoom will perform service maintenance in the following SIP zones to replace certificates used by hardware phone (including supported managed and generic non-Zoom-managed devices) with certificates that will be signed by DigiCert Global Root G2 certificate authority. Action is requested for non-Zoom-managed "other" devices. There is no action required for supported managed devices, since it already has the DigiCert Global Root G2 pushed from Zoom.<br /><br />Europe (Frankfurt)<br />Europe (Leipzig)<br /><br />Zoom will be transitioning to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during this maintenance window, and this will be a permanent change. We will not be able to postpone the date any further. <br /><br />Customers are requested to keep both DigiCert Global Root CA and DigiCert Global Root G2 installed on their generic non-Zoom-managed devices as we work through this transition. <br /><br />If you have not done so, install DigiCert Global Root G2 root certificate on your generic devices. You can download G2 certificate here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061202<br /><br />During the maintenance window, a brief disconnection of calls may be experienced while the TLS connections are being reset. Once the TLS connections are reset, the devices will attempt to use Zoom’s new certificate that is signed by DigiCert Global Root G2 certificates. Customers are requested to test inbound and outbound calling for generic non-Zoom-managed devices to ensure that the services are functional after the certificate updates.</p>tag:status.zoom.us,2005:Incident/202268452024-04-05T17:00:00-07:002024-03-12T10:10:06-07:00DigiCert Global Root G2 Transition Maintenance Notice for Cloudfront SSL Certificate for Zoom Phone experience<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>5</var>, <var data-var='time'>17:00</var> - <var data-var='time'>22:00</var> PDT</strong></p><p><small>Mar <var data-var='date'>12</var>, <var data-var='time'>10:10</var> PDT</small><br><strong>Scheduled</strong> - Zoom will perform service maintenance in the following URL(s) used by Zoom Phone experience to replace the Cloudfront certificate with a new certificate that signed by DigiCert Global Root G2 certificate authority.<br />No expected downtime for this change.<br /><br />DNS name Maintenance Window<br />hybridupdate.zoom.us 4-5-2024, 05:00 PM - 10:00 PM PDT</p>tag:status.zoom.us,2005:Incident/200911842024-04-05T17:00:00-07:002024-02-27T12:57:24-08:00DigiCert Global Root G2 Transition Maintenance Notice for hardware phones including generic devices (Canada and Brazil)<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>5</var>, <var data-var='time'>17:00</var> - <var data-var='time'>19:00</var> PDT</strong></p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>12:57</var> PST</small><br><strong>Scheduled</strong> - Zoom will perform service maintenance in the following SIP zones to replace certificates used by hardware phone (including supported managed and generic non-Zoom-managed devices) with certificates that will be signed by DigiCert Global Root G2 certificate authority. Action is requested for non-Zoom-managed "other" devices. There is no action required for supported managed devices, since it already has the DigiCert Global Root G2 pushed from Zoom.<br /><br />Canada (Vancouver)<br />Brazil (Sao Paulo)<br /><br />Zoom will be transitioning to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during this maintenance window, and this will be a permanent change. We will not be able to postpone the date any further. <br /><br />Customers are requested to keep both DigiCert Global Root CA and DigiCert Global Root G2 installed on their generic non-Zoom-managed devices as we work through this transition. <br /><br />If you have not done so, install DigiCert Global Root G2 root certificate on your generic devices. You can download G2 certificate here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061202<br /><br />During the maintenance window, a brief disconnection of calls may be experienced while the TLS connections are being reset. Once the TLS connections are reset, the devices will attempt to use Zoom’s new certificate that is signed by DigiCert Global Root G2 certificates. Customers are requested to test inbound and outbound calling for generic non-Zoom-managed devices to ensure that the services are functional after the certificate updates.</p>tag:status.zoom.us,2005:Incident/196595592024-04-05T17:00:00-07:002024-01-09T11:00:51-08:00DigiCert Global Root G2 Transition Maintenance Notice for Zoom Phone and Zoom Contact Center<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>5</var>, <var data-var='time'>17:00</var> - <var data-var='time'>22:00</var> PDT</strong></p><p><small>Jan <var data-var='date'> 9</var>, <var data-var='time'>11:00</var> PST</small><br><strong>Scheduled</strong> - Zoom will perform service maintenance in the following URLs used by Zoom Phone and Zoom Contact Center to replace the Cloudfront certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority. No expected downtime for this change.<br /><br />DNS name Maintenance Window<br />au01pbxstatic.zoom.us 4-5-2024 10:00 AM - 11:00 AM PDT<br />ca01pbxstatic.zoom.us 4-5-2024 5:00 PM - 6:00 PM PDT<br />eu01pbxstatic.zoom.us 4-5-2024 1:00 PM - 2:00 PM PDT<br />eu02pbxstatic.zoom.us 4-5-2024 1:00 PM - 2:00 PM PDT<br />ch01pbxstatic.zoom.us 4-5-2024 1:00 PM - 2:00 PM PDT<br />us01pbxstatic.zoom.us 4-5-2024 5:00 PM - 6:00 PM PDT<br />us01ccistatic.zoom.us 4-5-2024 5:00 PM - 6:00 PM PDT<br />us01zvastatic.zoom.us 4-5-2024 5:00 PM - 6:00 PM PDT</p>tag:status.zoom.us,2005:Incident/200911912024-04-05T09:00:00-07:002024-02-27T12:58:06-08:00DigiCert Global Root G2 Transition Maintenance Notice for hardware phones including generic devices (APAC)<p><strong>THIS IS A SCHEDULED EVENT Apr <var data-var='date'>5</var>, <var data-var='time'>09:00</var> - <var data-var='time'>12:00</var> PDT</strong></p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>12:58</var> PST</small><br><strong>Scheduled</strong> - Zoom will perform service maintenance in the following sip zones to replace certificates used by hardware phone (including supported managed and generic non-Zoom-managed devices) with certificates that will be signed by Digicert Global Root G2 certificate authority. Action is requested for non-Zoom-managed "other" devices. There is no action required for supported managed devices, since it already has the DigiCert Global Root G2 pushed from Zoom.<br /><br />Asia Pacific (Sydney)<br />Asia Pacific (Tokyo)<br />Asia Pacific (Mumbai)<br /><br />Zoom will be transitioning to certificates signed by Digicert Global Root G2 certificate authority on our infrastructure during this maintenance window, and this will be a permanent change. We will not be able to postpone the date any further. <br /><br />Customers are requested to keep both DigiCert Global Root CA and DigiCert Global Root G2 installed on their generic non-Zoom-managed devices as we work through this transition. <br /><br />If you have not done so, install DigiCert Global Root G2 root certificate on your generic devices. You can download G2 certificate here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061202<br /><br />During the maintenance window, a brief disconnection of calls may be experienced while the TLS connections are being reset. Once the TLS connections are reset, the devices will attempt to use Zoom’s new certificate that is signed by Digicert Global Root G2 certificates. Customers are requested to test inbound and outbound calling for generic non-Zoom-managed devices to ensure that the services are functional after the certificate updates.</p>tag:status.zoom.us,2005:Incident/201886172024-03-29T17:00:00-07:002024-03-07T14:18:26-08:00California Zoom Phone Maintenance<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>29</var>, <var data-var='time'>17:00</var> - <var data-var='time'>22:00</var> PDT</strong></p><p><small>Mar <var data-var='date'> 7</var>, <var data-var='time'>14:18</var> PST</small><br><strong>Scheduled</strong> - Zoom will perform service maintenance at our US West (N. California 2) SIP zone starting at 01:00AM GMT (05:00PM PST) on March 29th.<br /><br />Zoom Phone users registered to the US West (N. California 2) SIP zone will be automatically registered in an alternative SIP zone US Central (Colorado 2). During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically. <br /><br />Traffic will continue to be routed through the US West (N. California 2) SIP zone once the maintenance is completed.</p>tag:status.zoom.us,2005:Incident/200910702024-03-29T17:00:00-07:002024-02-27T12:40:23-08:00DigiCert Global Root G2 Transition Maintenance Notice for hardware phones including generic devices (Canada And Mexico)<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>29</var>, <var data-var='time'>17:00</var> - <var data-var='time'>19:00</var> PDT</strong></p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>12:40</var> PST</small><br><strong>Scheduled</strong> - Zoom will perform service maintenance in the following sip zones to replace certificates used by hardware phones (including supported managed and generic non-Zoom-managed devices) with certificates that will be signed by DigiCert Global Root G2 certificate authority. Action is requested for non-Zoom-managed "other" devices. There is no action required for supported managed devices, since it already has the DigiCert Global Root G2 pushed from Zoom.<br /><br />Canada (Toronto)<br />Mexico (Queretaro)<br /><br />Zoom will be transitioning to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during this maintenance window, and this will be a permanent change. We will not be able to postpone the date any further. <br /><br />Customers are requested to keep both DigiCert Global Root CA and DigiCert Global Root G2 installed on their generic non-zoom-managed devices as we work through this transition. <br /><br />If you have not done so please install DigiCert Global Root G2 root certificate on your generic devices. You can download G2 certificate here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061202<br /><br />During the maintenance window, a brief disconnection of calls may be experienced while the TLS connections are being reset. Once the TLS connections are reset, the devices will attempt to use Zoom’s new certificate that is signed by DigiCert Global Root G2 certificates. Customers are requested to test inbound and outbound calling for generic non-zoom-managed devices to ensure that the services are functional after the certificate updates.</p>tag:status.zoom.us,2005:Incident/200910772024-03-29T09:00:00-07:002024-02-27T12:41:45-08:00DigiCert Global Root G2 Transition Maintenance Notice for hardware phones including generic devices (APAC)<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>29</var>, <var data-var='time'>09:00</var> - <var data-var='time'>12:00</var> PDT</strong></p><p><small>Feb <var data-var='date'>27</var>, <var data-var='time'>12:41</var> PST</small><br><strong>Scheduled</strong> - Zoom will perform service maintenance in the following SIP zones to replace certificates used by hardware phones (including supported managed and generic non-Zoom-managed devices) with certificates that will be signed by DigiCert Global Root G2 certificate authority. Action is requested for non-zoom-managed "other" devices. There is no action required for supported managed devices, since it already has the DigiCert Global Root G2 pushed from Zoom.<br /><br />Asia Pacific (Melbourne)<br />Asia Pacific (Singapore)<br />Asia Pacific (Hyderabad)<br />Asia Pacific (Osaka)<br />Asia Pacific (Hong Kong)<br /><br />Zoom will be transitioning to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during this maintenance window, and this will be a permanent change. We will not be able to postpone the date any further. <br /><br />Customers are requested to keep both DigiCert Global Root CA and DigiCert Global Root G2 installed on their generic non-Zoom-managed devices as we work through this transition. <br /><br />If you have not done so, install DigiCert Global Root G2 root certificate on your generic devices. You can download G2 certificate here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061202<br /><br />During the maintenance window, a brief disconnection of calls may be experienced while the TLS connections are being reset. Once the TLS connections are reset, the devices will attempt to use Zoom’s new certificate that is signed by DigiCert Global Root G2 certificates. Customers are requested to test inbound and outbound calling for generic non-Zoom-managed devices to ensure that the services are functional after the certificate updates.</p>tag:status.zoom.us,2005:Incident/201795532024-03-29T05:00:00-07:002024-03-06T13:25:23-08:00Sydney Zoom Phone Maintenance<p><strong>THIS IS A SCHEDULED EVENT Mar <var data-var='date'>29</var>, <var data-var='time'>05:00</var> - <var data-var='time'>11:00</var> PDT</strong></p><p><small>Mar <var data-var='date'> 6</var>, <var data-var='time'>13:25</var> PST</small><br><strong>Scheduled</strong> - Zoom will perform service maintenance at our Asia Pacific (Sydney) data center starting on March 29th at 5:00 AM PST (13:00 GMT). <br /><br />Zoom Phone users registered to the Asia Pacific (Sydney) data center will be automatically registered in an alternative Asia Pacific (Melbourne) data center. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.<br /><br />If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Asia Pacific (Melbourne) data center in addition to the Asia Pacific (Sydney) data center. During the maintenance window, connectivity to Zoom’s Asia Pacific (Sydney) data center will be blocked, which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Asia Pacific (Melbourne) data center. Traffic will continue to be routed through the Asia Pacific (Sydney) data center once the maintenance is completed.</p>tag:status.zoom.us,2005:Incident/202867322024-03-17T17:57:59-07:002024-03-17T17:57:59-07:00Issue with Zoom Contact Center<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>17:57</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>17:39</var> PDT</small><br><strong>Monitoring</strong> - We have resolved the issue causing a subset of users to be unable to answer calls for Zoom Contact Center. We will continue to monitor and provide updates as we have them.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>17:27</var> PDT</small><br><strong>Identified</strong> - We have identified the issue causing a subset of users to be unable to answer calls for Zoom Contact Center. We will continue to provide updates as we have them.</p><p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>17:08</var> PDT</small><br><strong>Investigating</strong> - We are investigating an issue causing a subset of users to be unable to answer calls for Zoom Contact Center. We will provide updates as we have them.</p>tag:status.zoom.us,2005:Incident/202468212024-03-17T02:01:19-07:002024-03-17T02:01:19-07:00Zoom Phone Update: 3/17/2024 (No Operational Impact)<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>02:01</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>17:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>13:18</var> PDT</small><br><strong>Scheduled</strong> - We will be providing an update to Zoom Phone. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062333 for more details. This update includes the member availability report.<br /><br />There is no operational impact. All services will be available during this scheduled update.</p>tag:status.zoom.us,2005:Incident/202468272024-03-17T02:00:56-07:002024-03-17T02:00:56-07:00Zoom Virtual Agent Update: 3/17/2024 (No Operational Impact)<p><small>Mar <var data-var='date'>17</var>, <var data-var='time'>02:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>17:01</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>13:19</var> PDT</small><br><strong>Scheduled</strong> - We will be providing an update to Zoom Virtual Agent. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067812 for more details. This update includes enhancements to bot flows.<br /><br />There is no operational impact. All services will be available during this scheduled update.</p>tag:status.zoom.us,2005:Incident/202468552024-03-16T23:00:56-07:002024-03-16T23:00:56-07:00Web Backend Update: 3/16/2024 (No Operational Impact)<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>23:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>17:01</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>13:23</var> PDT</small><br><strong>Scheduled</strong> - We will be performing routine maintenance on our Web Backend. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060437 for more details. This update includes enhancements to Meeting Summary web settings.<br /><br />There is no operational impact. All services will be available during this scheduled update.</p>tag:status.zoom.us,2005:Incident/202814352024-03-16T22:46:35-07:002024-03-16T22:46:35-07:00Issue with a subset of users in Europe, Australia, India & Canada unable to access the profile page in their account<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>22:46</var> PDT</small><br><strong>Resolved</strong> - This incident has been resolved.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>22:24</var> PDT</small><br><strong>Monitoring</strong> - We have fixed the issue causing service degradation where subset of users in Europe, Australia, India & Canada were unable to access the profile page in their account. We will continue to monitor this and provide updates as we have them.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>22:14</var> PDT</small><br><strong>Update</strong> - We are continuing to investigate this issue. Zoom will provide updates as soon as there is more information to share.</p><p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>21:14</var> PDT</small><br><strong>Investigating</strong> - We have detected service degradation where subset of users in Europe, Australia, India & Canada are unable to access the profile page in their account. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.</p>tag:status.zoom.us,2005:Incident/202811122024-03-16T20:02:04-07:002024-03-16T20:04:28-07:00Issue with Zoom Room Launch Controller in Canada<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>20:02</var> PDT</small><br><strong>Resolved</strong> - From 03/16 10:24 AM UTC to 3/17 02:56 AM UTC a small subset of users in Canada may have experienced an issue using the Zoom Room Launch Controller from the Web Portal. The issue has been resolved.</p>tag:status.zoom.us,2005:Incident/202468062024-03-16T02:00:56-07:002024-03-16T02:00:56-07:00Zoom Contact Center Update: 3/16/2024 (No Operational Impact)<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>02:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>17:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Mar <var data-var='date'>14</var>, <var data-var='time'>13:16</var> PDT</small><br><strong>Scheduled</strong> - We will be providing an update to Zoom Contact Center. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067626 for more details. This update includes WhatsApp business messaging integration.<br /><br />There is no operational impact. All services will be available during this scheduled update.</p>tag:status.zoom.us,2005:Incident/201085352024-03-16T00:00:56-07:002024-03-16T00:00:56-07:00São Paulo Zoom Phone Maintenance<p><small>Mar <var data-var='date'>16</var>, <var data-var='time'>00:00</var> PDT</small><br><strong>Completed</strong> - The scheduled maintenance has been completed.</p><p><small>Mar <var data-var='date'>15</var>, <var data-var='time'>17:00</var> PDT</small><br><strong>In progress</strong> - Scheduled maintenance is currently in progress. We will provide updates as necessary.</p><p><small>Feb <var data-var='date'>29</var>, <var data-var='time'>07:53</var> PST</small><br><strong>Scheduled</strong> - Zoom will perform service maintenance at our South America (São Paulo) data center starting at 5PM Pacific (1:00AM GMT) on March 15th. <br /><br />Zoom Phone users registered to the South America (São Paulo) data center will be automatically registered in an alternative data center Mexico and Central America (Queretaro, MX). During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.<br /><br />If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Mexico and Central America (Queretaro, MX) data center in addition to the South America (São Paulo). During the maintenance window, connectivity to Zoom’s South America (São Paulo) data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Mexico and Central America (Queretaro, MX) data center. Traffic will continue to be routed through the Zoom SP: South America (São Paulo) data center once the maintenance is completed.</p>