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Zoom Contact Center - LATIN AMERICA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
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3rd Party Messaging/Social (Inbound/Outbound) Operational
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Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
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Emergency Calling Operational
Recording Service Operational
Zoom Phone - NORTH AMERICAS Operational
Zoom Phone Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Sydney Zoom Phone Maintenance Mar 29, 2024 05:00-11:00 PDT
Zoom will perform service maintenance at our Asia Pacific (Sydney) data center starting on March 29th at 5:00 AM PST (13:00 GMT).

Zoom Phone users registered to the Asia Pacific (Sydney) data center will be automatically registered in an alternative Asia Pacific (Melbourne) data center. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.

If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Asia Pacific (Melbourne) data center in addition to the Asia Pacific (Sydney) data center. During the maintenance window, connectivity to Zoom’s Asia Pacific (Sydney) data center will be blocked, which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Asia Pacific (Melbourne) data center. Traffic will continue to be routed through the Asia Pacific (Sydney) data center once the maintenance is completed.

Posted on Mar 06, 2024 - 13:25 PST
Zoom will perform service maintenance in the following SIP zones to replace certificates used by hardware phones (including supported managed and generic non-Zoom-managed devices) with certificates that will be signed by DigiCert Global Root G2 certificate authority. Action is requested for non-zoom-managed "other" devices. There is no action required for supported managed devices, since it already has the DigiCert Global Root G2 pushed from Zoom.

Asia Pacific (Melbourne)
Asia Pacific (Singapore)
Asia Pacific (Hyderabad)
Asia Pacific (Osaka)
Asia Pacific (Hong Kong)

Zoom will be transitioning to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during this maintenance window, and this will be a permanent change. We will not be able to postpone the date any further.

Customers are requested to keep both DigiCert Global Root CA and DigiCert Global Root G2 installed on their generic non-Zoom-managed devices as we work through this transition.

If you have not done so, install DigiCert Global Root G2 root certificate on your generic devices. You can download G2 certificate here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061202

During the maintenance window, a brief disconnection of calls may be experienced while the TLS connections are being reset. Once the TLS connections are reset, the devices will attempt to use Zoom’s new certificate that is signed by DigiCert Global Root G2 certificates. Customers are requested to test inbound and outbound calling for generic non-Zoom-managed devices to ensure that the services are functional after the certificate updates.

Posted on Feb 27, 2024 - 12:41 PST
Zoom will perform service maintenance in the following sip zones to replace certificates used by hardware phones (including supported managed and generic non-Zoom-managed devices) with certificates that will be signed by DigiCert Global Root G2 certificate authority. Action is requested for non-Zoom-managed "other" devices. There is no action required for supported managed devices, since it already has the DigiCert Global Root G2 pushed from Zoom.

Canada (Toronto)
Mexico (Queretaro)

Zoom will be transitioning to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during this maintenance window, and this will be a permanent change. We will not be able to postpone the date any further.

Customers are requested to keep both DigiCert Global Root CA and DigiCert Global Root G2 installed on their generic non-zoom-managed devices as we work through this transition.

If you have not done so please install DigiCert Global Root G2 root certificate on your generic devices. You can download G2 certificate here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061202

During the maintenance window, a brief disconnection of calls may be experienced while the TLS connections are being reset. Once the TLS connections are reset, the devices will attempt to use Zoom’s new certificate that is signed by DigiCert Global Root G2 certificates. Customers are requested to test inbound and outbound calling for generic non-zoom-managed devices to ensure that the services are functional after the certificate updates.

Posted on Feb 27, 2024 - 12:40 PST
California Zoom Phone Maintenance Mar 29, 2024 17:00-22:00 PDT
Zoom will perform service maintenance at our US West (N. California 2) SIP zone starting at 01:00AM GMT (05:00PM PST) on March 29th.

Zoom Phone users registered to the US West (N. California 2) SIP zone will be automatically registered in an alternative SIP zone US Central (Colorado 2). During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.

Traffic will continue to be routed through the US West (N. California 2) SIP zone once the maintenance is completed.

Posted on Mar 07, 2024 - 14:18 PST
DigiCert Global Root G2 Transition Maintenance Notice Mar 30, 2024 17:00 - Mar 31, 2024 05:00 PDT
Zoom will be performing an internal maintenance to transition to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during upcoming maintenance windows below. This will be a permanent change. We will not be able to postpone this change as Global Root G1 certificates are no longer being used and issued by any certificate authorities.

Service maintenance will be performed for Zoom Services to replace the current certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority per the following maintenance schedule

Zoom Meeting
US Region

Zoom Device Management/Zoom Room/Zoom Revenue Accelerator/Whiteboard/Calendar/Billing
International Regions
(AU/CA/EU/IN)

No service downtime is expected for this change.

Customers with older WEB clients might not be able to connect to Zoom WEB services due to the new G2 type certificates. Customers with older WEB clients that do not support G2 type server certificates will need to upgrade their Operating System or Browser that supports G2 type certificates. For a list of compliant OS and Browser please refer to this article:
https://knowledge.digicert.com/general-information/compatibility-of-digicert-trusted-root-certificates

Please refer to the WEB client version from this support page, customers with older browsers must upgrade to the latest version to use WEB services based on this support doc: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064261

Posted on Mar 20, 2024 - 23:44 PDT
Zoom will perform service maintenance in the following sip zones to replace certificates used by hardware phone (including supported managed and generic non-Zoom-managed devices) with certificates that will be signed by Digicert Global Root G2 certificate authority. Action is requested for non-Zoom-managed "other" devices. There is no action required for supported managed devices, since it already has the DigiCert Global Root G2 pushed from Zoom.

Asia Pacific (Sydney)
Asia Pacific (Tokyo)
Asia Pacific (Mumbai)

Zoom will be transitioning to certificates signed by Digicert Global Root G2 certificate authority on our infrastructure during this maintenance window, and this will be a permanent change. We will not be able to postpone the date any further.

Customers are requested to keep both DigiCert Global Root CA and DigiCert Global Root G2 installed on their generic non-Zoom-managed devices as we work through this transition.

If you have not done so, install DigiCert Global Root G2 root certificate on your generic devices. You can download G2 certificate here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061202

During the maintenance window, a brief disconnection of calls may be experienced while the TLS connections are being reset. Once the TLS connections are reset, the devices will attempt to use Zoom’s new certificate that is signed by Digicert Global Root G2 certificates. Customers are requested to test inbound and outbound calling for generic non-Zoom-managed devices to ensure that the services are functional after the certificate updates.

Posted on Feb 27, 2024 - 12:58 PST
Zoom will perform service maintenance in the following URLs used by Zoom Phone and Zoom Contact Center to replace the Cloudfront certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority. No expected downtime for this change.

DNS name Maintenance Window
au01pbxstatic.zoom.us 4-5-2024 10:00 AM - 11:00 AM PDT
ca01pbxstatic.zoom.us 4-5-2024 5:00 PM - 6:00 PM PDT
eu01pbxstatic.zoom.us 4-5-2024 1:00 PM - 2:00 PM PDT
eu02pbxstatic.zoom.us 4-5-2024 1:00 PM - 2:00 PM PDT
ch01pbxstatic.zoom.us 4-5-2024 1:00 PM - 2:00 PM PDT
us01pbxstatic.zoom.us 4-5-2024 5:00 PM - 6:00 PM PDT
us01ccistatic.zoom.us 4-5-2024 5:00 PM - 6:00 PM PDT
us01zvastatic.zoom.us 4-5-2024 5:00 PM - 6:00 PM PDT

Posted on Jan 09, 2024 - 11:00 PST
DigiCert Global Root G2 Transition Maintenance Notice Apr 5, 2024 17:00 - Apr 6, 2024 05:00 PDT
Zoom will be performing an internal maintenance to transition to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during upcoming maintenance windows below. This will be a permanent change. We will not be able to postpone this change as Global Root G1 certificates are no longer being used and issued by any certificate authorities.

Service maintenance will be performed for Zoom Services to replace the current certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority per the following maintenance schedule

Zoom Chat & Webinar
International Regions, Canada
(AU, EU, Asia, Middle East)

No service downtime is expected for this change.

Customers with older WEB clients might not be able to connect to Zoom WEB services due to the new G2 type certificates. Customers with older WEB clients that do not support G2 type server certificates will need to upgrade their Operating System or Browser that supports G2 type certificates. For a list of compliant OS and Browser please refer to this article:
https://knowledge.digicert.com/general-information/compatibility-of-digicert-trusted-root-certificates

Please refer to the WEB client version from this support page, customers with older browsers must upgrade to the latest version to use WEB services based on this support doc: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064261

Posted on Mar 26, 2024 - 02:35 PDT
DigiCert Global Root G2 Transition Maintenance Notice Apr 5, 2024 17:00 - Apr 6, 2024 05:00 PDT
Zoom will be performing an internal maintenance to transition to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during upcoming maintenance windows below. This will be a permanent change. We will not be able to postpone this change as Global Root G1 certificates are no longer being used and issued by any certificate authorities.

Service maintenance will be performed for Zoom Services to replace the current certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority per the following maintenance schedule

Zoom Meeting
International Regions, Canada
(AU, EU, Asia, Middle East)

Zoom Device Management/Zoom Room/Zoom Revenue Accelerator/Whiteboard/Calendar/Billing
US Region

No service downtime is expected for this change.

Customers with older WEB clients might not be able to connect to Zoom WEB services due to the new G2 type certificates. Customers with older WEB clients that do not support G2 type server certificates will need to upgrade their Operating System or Browser that supports G2 type certificates. For a list of compliant OS and Browser please refer to this article:
https://knowledge.digicert.com/general-information/compatibility-of-digicert-trusted-root-certificates

Please refer to the WEB client version from this support page, customers with older browsers must upgrade to the latest version to use WEB services based on this support doc: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064261

Posted on Mar 26, 2024 - 02:31 PDT
Zoom will perform service maintenance in the following URL(s) used by Zoom Phone experience to replace the Cloudfront certificate with a new certificate that signed by DigiCert Global Root G2 certificate authority.
No expected downtime for this change.

DNS name Maintenance Window
hybridupdate.zoom.us 4-5-2024, 05:00 PM - 10:00 PM PDT

Posted on Mar 12, 2024 - 10:10 PDT
Zoom will perform service maintenance in the following SIP zones to replace certificates used by hardware phone (including supported managed and generic non-Zoom-managed devices) with certificates that will be signed by DigiCert Global Root G2 certificate authority. Action is requested for non-Zoom-managed "other" devices. There is no action required for supported managed devices, since it already has the DigiCert Global Root G2 pushed from Zoom.

Canada (Vancouver)
Brazil (Sao Paulo)

Zoom will be transitioning to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during this maintenance window, and this will be a permanent change. We will not be able to postpone the date any further.

Customers are requested to keep both DigiCert Global Root CA and DigiCert Global Root G2 installed on their generic non-Zoom-managed devices as we work through this transition.

If you have not done so, install DigiCert Global Root G2 root certificate on your generic devices. You can download G2 certificate here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061202

During the maintenance window, a brief disconnection of calls may be experienced while the TLS connections are being reset. Once the TLS connections are reset, the devices will attempt to use Zoom’s new certificate that is signed by DigiCert Global Root G2 certificates. Customers are requested to test inbound and outbound calling for generic non-Zoom-managed devices to ensure that the services are functional after the certificate updates.

Posted on Feb 27, 2024 - 12:57 PST
DigiCert Global Root G2 Transition Maintenance Notice Apr 6, 2024 17:00 - Apr 7, 2024 05:00 PDT
Zoom will be performing an internal maintenance to transition to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during upcoming maintenance windows below. This will be a permanent change. We will not be able to postpone this change as Global Root G1 certificates are no longer being used and issued by any certificate authorities.

Service maintenance will be performed for Zoom Services to replace the current certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority per the following maintenance schedule

Zoom Chat & Webinar
International Regions, Canada
(AU, EU, Asia, Middle East)

No service downtime is expected for this change.

Customers with older WEB clients might not be able to connect to Zoom WEB services due to the new G2 type certificates. Customers with older WEB clients that do not support G2 type server certificates will need to upgrade their Operating System or Browser that supports G2 type certificates. For a list of compliant OS and Browser please refer to this article:
https://knowledge.digicert.com/general-information/compatibility-of-digicert-trusted-root-certificates

Please refer to the WEB client version from this support page, customers with older browsers must upgrade to the latest version to use WEB services based on this support doc: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064261

Posted on Mar 26, 2024 - 22:08 PDT
Zoom will perform service maintenance in the following SIP zones to replace certificates used by hardware phone (including supported managed and generic non-Zoom-managed devices) with certificates that will be signed by DigiCert Global Root G2 certificate authority. Action is requested for non-Zoom-managed "other" devices. There is no action required for supported managed devices, since it already has the DigiCert Global Root G2 pushed from Zoom.

Europe (Frankfurt)
Europe (Leipzig)

Zoom will be transitioning to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during this maintenance window, and this will be a permanent change. We will not be able to postpone the date any further.

Customers are requested to keep both DigiCert Global Root CA and DigiCert Global Root G2 installed on their generic non-Zoom-managed devices as we work through this transition.

If you have not done so, install DigiCert Global Root G2 root certificate on your generic devices. You can download G2 certificate here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061202

During the maintenance window, a brief disconnection of calls may be experienced while the TLS connections are being reset. Once the TLS connections are reset, the devices will attempt to use Zoom’s new certificate that is signed by DigiCert Global Root G2 certificates. Customers are requested to test inbound and outbound calling for generic non-Zoom-managed devices to ensure that the services are functional after the certificate updates.

Posted on Feb 27, 2024 - 13:17 PST
Zoom will perform service maintenance in the following SIP zones to replace certificates used by hardware phone (including supported managed and generic non-Zoom-managed devices) with certificates that will be signed by DigiCert Global Root G2 certificate authority. Action is requested for non-Zoom-managed "other" devices. There is no action required for supported managed devices since it already has the DigiCert Global Root G2 pushed from Zoom.

US East (Virginia 1, Virginia 2, Virginia 3, Virginia 4)
US Central (Colorado, Colorado 2)
US East (New York)

Zoom will be transitioning to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during this maintenance window, and this will be a permanent change. We will not be able to postpone the date any further.

Customers are requested to keep both DigiCert Global Root CA and DigiCert Global Root G2 installed on their generic non-zoom-managed devices as we work through this transition.

If you have not done so, install DigiCert Global Root G2 root certificate on your generic devices. You can download G2 certificate here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061202

During the maintenance window, a brief disconnection of calls may be experienced while the TLS connections are being reset. Once the TLS connections are reset, the devices will attempt to use Zoom’s new certificate that is signed by DigiCert Global Root G2 certificates. Customers are requested to test inbound and outbound calling for generic non-Zoom-managed devices to ensure that the services are functional after the certificate updates.

Posted on Feb 27, 2024 - 13:16 PST
DigiCert Global Root G2 Transition Maintenance Notice Apr 12, 2024 17:00 - Apr 13, 2024 05:00 PDT
Zoom will be performing an internal maintenance to transition to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during upcoming maintenance windows below. This will be a permanent change. We will not be able to postpone this change as Global Root G1 certificates are no longer being used and issued by any certificate authorities.

Service maintenance will be performed for Zoom Services to replace the current certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority per the following maintenance schedule

Zoom Meeting
US Region

ZDM/ZoomRoom/Zoom Revenue Accelerator/Whiteboard/Calendar/Billing
US Region

Zoom Chat & Webinar
International Regions,
(Singapore, Brazil, Asia, Japan, Mexico)


No service downtime is expected for this change.

Customers with older WEB clients might not be able to connect to Zoom WEB services due to the new G2 type certificates. Customers with older WEB clients that do not support G2 type server certificates will need to upgrade their Operating System or Browser that supports G2 type certificates. For a list of compliant OS and Browser please refer to this article:
https://knowledge.digicert.com/general-information/compatibility-of-digicert-trusted-root-certificates

Please refer to the WEB client version from this support page, customers with older browsers must upgrade to the latest version to use WEB services based on this support doc: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064261

Posted on Mar 26, 2024 - 04:16 PDT
Querétaro Zoom Phone Maintenance Apr 12, 2024 19:00 - Apr 13, 2024 01:00 PDT
Zoom will perform service maintenance at our Mexico and Central America (Querétaro, MX) data center starting on March 29th at 03:00 GMT (07:00 PM PST).

Zoom Phone users registered to the Mexico and Central America (Querétaro, MX) data center will be automatically registered in an alternative South America (São Paulo) data center. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.

If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s South America (São Paulo) data center in addition to the Mexico and Central America (Querétaro, MX) data center. During the maintenance window, connectivity to Zoom’s Mexico and Central America (Querétaro, MX) data center will be blocked, which will force calls from the Session Border Controller (SBC) to failover to Zoom’s South America (São Paulo) data center. Traffic will continue to be routed through the Mexico and Central America (Querétaro, MX) data center once the maintenance is completed.

Posted on Mar 08, 2024 - 14:32 PST
Zoom will be posting the Poly Trio C60 firmware 8.1.5 update for devices being used as Zoom Rooms Controllers and configured to use trio.zoom.us provisioning server (as described in https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066569).

Trio C60s being used as Zoom Rooms Controllers configured in the manner described in the article will automatically poll the trio.zoom.us provisioning server once per day at a random time between the hours of 12:00 AM - 06:00 AM in their configured timezone. Once they contact the provisioning server, they will refresh their provisioning information and be instructed to download the update, install, and reboot. After rebooting, the Trio will be updated to its new firmware; the Poly Trio C60 8.1.5 firmware will automatically update itself to the Zoom Rooms Android Controller 5.15.5 application.

Depending on the version of Trio C60 firmware before the upgrade, the Zoom Rooms Android Controller may or may not retain its configuration and automatically pair to its configured Zoom Room. If your Trio C60 firmware version is 8.1.1 or greater, the Zoom Rooms Android Controller application will retain configuration and pairing. If your Trio C60 firmware version is below 8.1.1, the Zoom Rooms Android Controller application will be automatically signed out and must be manually signed in again. This is a one-time event, related to the upgrade, due to a firmware-level change starting in Trio C60 firmware version 8.1.1. For that reason, you may manually upgrade Trio C60 devices running older (pre 8.1.1) firmware from the device web GUI in advance of this provisioning server update, during a planned maintenance window so that they may be manually signed in to Zoom Rooms post-upgrade.

Posted on Mar 15, 2024 - 11:07 PDT
DigiCert Global Root G2 Transition Maintenance Notice Apr 13, 2024 17:00 - Apr 14, 2024 05:00 PDT
Zoom will be performing an internal maintenance to transition to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during upcoming maintenance windows below. This will be a permanent change. We will not be able to postpone this change as Global Root G1 certificates are no longer being used and issued by any certificate authorities.

Service maintenance will be performed for Zoom Services to replace the current certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority per the following maintenance schedule

Zoom Chat & Webinar
International Regions,
(Singapore, Brazil, Asia, Japan, Mexico)

No service downtime is expected for this change.

Customers with older WEB clients might not be able to connect to Zoom WEB services due to the new G2 type certificates. Customers with older WEB clients that do not support G2 type server certificates will need to upgrade their Operating System or Browser that supports G2 type certificates. For a list of compliant OS and Browser please refer to this article:
https://knowledge.digicert.com/general-information/compatibility-of-digicert-trusted-root-certificates

Please refer to the WEB client version from this support page, customers with older browsers must upgrade to the latest version to use WEB services based on this support doc: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064261

Posted on Mar 26, 2024 - 22:12 PDT
Melbourne Zoom Phone Maintenance Apr 19, 2024 05:00-11:00 PDT
Zoom will perform service maintenance at our Asia Pacific (Melbourne) data center starting on April 19th at 13:00 GMT (5:00 AM PST).

Zoom Phone users registered to the Asia Pacific (Melbourne) data center will be automatically registered in an alternative Asia Pacific (Sydney) data center. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.

If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s “Asia Pacific (Sydney)” data center in addition to the Asia Pacific (Melbourne) data center. During the maintenance window, connectivity to Zoom’s Asia Pacific (Melbourne) data center will be blocked, which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Asia Pacific (Sydney) data center. Traffic will continue to be routed through the Asia Pacific (Melbourne) data center once the maintenance is completed.

Posted on Mar 08, 2024 - 14:33 PST
Singapore Zoom Phone Maintenance Apr 19, 2024 05:00-11:00 PDT
Zoom will perform service maintenance at our Asia Pacific (Singapore) data center starting on April 19th at 13:00 GMT (5:00 AM PST).

Zoom Phone users registered to the Asia Pacific (Singapore) data center will be automatically registered in an alternative Asia Pacific (Tokyo) data center. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.

If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Asia Pacific (Tokyo) data center in addition to the Asia Pacific (Singapore) data center. During the maintenance window, connectivity to Zoom’s Asia Pacific (Singapore) data center will be blocked, which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Asia Pacific (Tokyo) data center. Traffic will continue to be routed through the Asia Pacific (Singapore) data center once the maintenance is completed.

Posted on Mar 08, 2024 - 14:33 PST
Zoom will perform service maintenance in the following SIP zones to replace certificates used by hardware phone (including supported managed and generic non-Zoom-managed devices) with certificates that will be signed by DigiCert Global Root G2 certificate authority. Action is requested for non-Zoom-managed "other" devices. There is no action required for supported managed devices, since it already has the DigiCert Global Root G2 pushed from Zoom.

Europe (Amsterdam)

Zoom will be transitioning to certificates signed by Digicert Global Root G2 certificate authority on our infrastructure during this maintenance window, and this will be a permanent change. We will not be able to postpone the date any further.

Customers are requested to keep both DigiCert Global Root CA and DigiCert Global Root G2 installed on their generic non-Zoom-managed devices as we work through this transition.

If you have not done so, install DigiCert Global Root G2 root certificate on your generic devices. You can download G2 certificate here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061202

During the maintenance window, a brief disconnection of calls may be experienced while the TLS connections are being reset. Once the TLS connections are reset, the devices will attempt to use Zoom’s new certificate that is signed by DigiCert Global Root G2 certificates. Customers are requested to test inbound and outbound calling for generic non-Zoom-managed devices to ensure that the services are functional after the certificate updates.

Posted on Feb 27, 2024 - 13:16 PST
Zoom will perform service maintenance in the following SIP zones to replace certificates used by hardware phone (including supported managed and generic non-Zoom-managed devices) with certificates that will be signed by DigiCert Global Root G2 certificate authority. Action is requested for non-Zoom-managed "other" devices. There is no action required for supported managed devices, since it already has the DigiCert Global Root G2 pushed from Zoom.

US West (N.California, N.California 2, N.California 3, N.California 4, N.California 5, N.California 6)
US East (New York 2)

Zoom will be transitioning to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during this maintenance window, and this will be a permanent change. We will not be able to postpone the date any further.

Customers are requested to keep both DigiCert Global Root CA and DigiCert Global Root G2 installed on their generic non-zoom-managed devices as we work through this transition.

If you have not done so, install DigiCert Global Root G2 root certificate on your generic devices. You can download G2 certificate here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061202

During the maintenance window, a brief disconnection of calls may be experienced while the TLS connections are being reset. Once the TLS connections are reset, the devices will attempt to use Zoom’s new certificate that is signed by DigiCert Global Root G2 certificates. Customers are requested to test inbound and outbound calling for generic non-Zoom-managed devices to ensure that the services are functional after the certificate updates.

Posted on Feb 27, 2024 - 13:37 PST
Zoom will be enforcing a new minimum version of all our Zoom clients and plugins, roughly 90 days from now on May 4, 2023. This affects the following products:
- Zoom client for meetings (Windows, macOS, Linux, iOS, Android, Blackberry, and Intune)
- Zoom Rooms (including Zoom Room Controllers and companion whiteboards)
- Zoom Phone Appliances
- VDI Client and Plugin
- Virtual Room Connector
- Meetings Connector
- Recording Connector
- Meetings SDK (Native and Web)
- Video SDK (Native and Web)
- Zoom Contact Center SDK (Native)
- Zoom Node (including Meeting Connector ZC and MMR)
- Zoom Phone Local Survivability (ZPLS) module

Please ensure your devices are updated to the latest version.

For more information, such as specific versions we are enforcing, please see the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.us/hc/en-us/articles/360059429231

To assist with checking the client versions on your account, refer to the Dashboard support article for more information: https://support.zoom.us/hc/en-us/articles/360039656511#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5

Posted on Feb 01, 2024 - 10:30 PST
Past Incidents
Mar 28, 2024

No incidents reported today.

Mar 27, 2024

No incidents reported.

Mar 26, 2024

No incidents reported.

Mar 25, 2024

No incidents reported.

Mar 24, 2024
Completed - The scheduled maintenance has been completed.
Mar 24, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 17:00 PDT
Scheduled - Zoom will be performing an internal maintenance to transition to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during upcoming maintenance windows below. This will be a permanent change. We will not be able to postpone this change as Global Root G1 certificates are no longer being used and issued by any certificate authorities.

Service maintenance will be performed for Zoom Services to replace the current certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority per the following maintenance schedule

Zoom Device Management/Zoom Room/Zoom Revenue Accelerator/Whiteboard/Calendar/Billing

US Region

No service downtime is expected for this change.

Customers with older WEB clients might not be able to connect to Zoom WEB services due to the new G2 type certificates. Customers with older WEB clients that do not support G2 type server certificates will need to upgrade their Operating System or Browser that supports G2 type certificates. For a list of compliant OS and Browser please refer to this article:
https://knowledge.digicert.com/general-information/compatibility-of-digicert-trusted-root-certificates

Please refer to the WEB client version from this support page, customers with older browsers must upgrade to the latest version to use WEB services based on this support doc: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064261

Mar 20, 23:32 PDT
Mar 23, 2024
Mar 22, 2024
Resolved - This incident has been resolved.
Mar 22, 14:40 PDT
Monitoring - We have resolved the issue causing delayed push notifications to a subset of Android and iOS devices. We will continue to monitor and provide updates as we have them.
Mar 22, 14:29 PDT
Identified - We have identified the issue causing delayed push notifications to a subset of Android and iOS devices. We will continue to provide updates as we have them.
Mar 22, 14:16 PDT
Investigating - We are investigating an issue causing delayed push notifications to a subset of Android and iOS devices. We will provide updates as we have them.
Mar 22, 14:12 PDT
Resolved - This incident has been resolved.
Mar 22, 06:11 PDT
Monitoring - Issues with outbound calls from Zoom Phone affecting a subset of users in Shanghai has been resolved. We will continue to monitor and provide updates as we have them.
Mar 22, 05:59 PDT
Investigating - We are investigating the issues with outbound calls from Zoom Phone affecting a subset of users in Shanghai, we will provide updates as we have them.
Mar 22, 05:18 PDT
Mar 21, 2024

No incidents reported.

Mar 20, 2024
Resolved - This incident has been resolved.
Mar 20, 06:01 PDT
Monitoring - Issue with Zoom Phone inbound calls affecting a subset of users in Hungary has been resolved. We will continue to monitor and provide updates as we have them.
Mar 20, 05:47 PDT
Investigating - Zoom internal testing has detected subset of Inbound call failures from one of our carriers in Hungary. Outgoing calls are working fine. We have raised this issue with our carrier and will update as we learn more about the issue.
Mar 20, 04:54 PDT
Mar 19, 2024
Resolved - This incident has been resolved.
Mar 19, 18:08 PDT
Monitoring - The issue causing a small subset of meetings to not show on the Live Dashboard, or to have incomplete data on the meeting Dashboard and Active/Attendee Reports has been resolved. We will continue to monitor and provide updates as we have them.
Mar 19, 17:40 PDT
Identified - We have identified the issue causing a small subset of meetings to not show on the Live Dashboard, or to have incomplete data on the meeting Dashboard and Active/Attendee Reports. We will continue to provide updates as we have them.
Mar 19, 16:57 PDT
Investigating - We are investigating an issue causing a small subset of meetings to not show on the Live Dashboard, or to have incomplete data on the meeting Dashboard and Active/Attendee Reports. We will provide updates as we have them.
Mar 19, 16:27 PDT
Resolved - This incident has been resolved.
Mar 19, 10:17 PDT
Monitoring - We have resolved the problem with ZVA and AI Expert Assist (AEA) that affects customers' access to Intent Management and Knowledge Base from the admin portal. We will continue to monitor and provide updates as we have them.
Mar 19, 10:07 PDT
Identified - We've identified a problem with ZVA and AI Expert Assist (AEA) that affects customers' access to Intent Management and Knowledge Base from the admin portal. We will continue to monitor and provide updates as we have them.
Mar 19, 09:02 PDT
Mar 18, 2024

No incidents reported.

Mar 17, 2024
Resolved - This incident has been resolved.
Mar 17, 17:57 PDT
Monitoring - We have resolved the issue causing a subset of users to be unable to answer calls for Zoom Contact Center. We will continue to monitor and provide updates as we have them.
Mar 17, 17:39 PDT
Identified - We have identified the issue causing a subset of users to be unable to answer calls for Zoom Contact Center. We will continue to provide updates as we have them.
Mar 17, 17:27 PDT
Investigating - We are investigating an issue causing a subset of users to be unable to answer calls for Zoom Contact Center. We will provide updates as we have them.
Mar 17, 17:08 PDT
Completed - The scheduled maintenance has been completed.
Mar 17, 02:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 17:00 PDT
Scheduled - We will be providing an update to Zoom Phone. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062333 for more details. This update includes the member availability report.

There is no operational impact. All services will be available during this scheduled update.

Mar 14, 13:18 PDT
Completed - The scheduled maintenance has been completed.
Mar 17, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 17:01 PDT
Scheduled - We will be providing an update to Zoom Virtual Agent. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067812 for more details. This update includes enhancements to bot flows.

There is no operational impact. All services will be available during this scheduled update.

Mar 14, 13:19 PDT
Mar 16, 2024
Completed - The scheduled maintenance has been completed.
Mar 16, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 17:01 PDT
Scheduled - We will be performing routine maintenance on our Web Backend. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060437 for more details. This update includes enhancements to Meeting Summary web settings.

There is no operational impact. All services will be available during this scheduled update.

Mar 14, 13:23 PDT
Resolved - This incident has been resolved.
Mar 16, 22:46 PDT
Monitoring - We have fixed the issue causing service degradation where subset of users in Europe, Australia, India & Canada were unable to access the profile page in their account. We will continue to monitor this and provide updates as we have them.
Mar 16, 22:24 PDT
Update - We are continuing to investigate this issue. Zoom will provide updates as soon as there is more information to share.
Mar 16, 22:14 PDT
Investigating - We have detected service degradation where subset of users in Europe, Australia, India & Canada are unable to access the profile page in their account. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Mar 16, 21:14 PDT
Resolved - From 03/16 10:24 AM UTC to 3/17 02:56 AM UTC a small subset of users in Canada may have experienced an issue using the Zoom Room Launch Controller from the Web Portal. The issue has been resolved.
Mar 16, 20:02 PDT
Completed - The scheduled maintenance has been completed.
Mar 16, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 17:00 PDT
Scheduled - We will be providing an update to Zoom Contact Center. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067626 for more details. This update includes WhatsApp business messaging integration.

There is no operational impact. All services will be available during this scheduled update.

Mar 14, 13:16 PDT
Completed - The scheduled maintenance has been completed.
Mar 16, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 17:00 PDT
Scheduled - Zoom will perform service maintenance at our South America (São Paulo) data center starting at 5PM Pacific (1:00AM GMT) on March 15th.

Zoom Phone users registered to the South America (São Paulo) data center will be automatically registered in an alternative data center Mexico and Central America (Queretaro, MX). During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.

If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Mexico and Central America (Queretaro, MX) data center in addition to the South America (São Paulo). During the maintenance window, connectivity to Zoom’s South America (São Paulo) data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Mexico and Central America (Queretaro, MX) data center. Traffic will continue to be routed through the Zoom SP: South America (São Paulo) data center once the maintenance is completed.

Feb 29, 07:53 PST
Mar 15, 2024
Completed - The scheduled maintenance has been completed.
Mar 15, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 05:00 PDT
Scheduled - Zoom will perform service maintenance at our Asia Pacific (Osaka) data center starting at 5:00AM Pacific (1:00PM GMT) on Mar 15th.

Zoom Phone users registered to the Asia Pacific (Osaka) data center will be automatically registered in an alternative data center Asia Pacific (Tokyo). During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.

If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Asia Pacific (Tokyo) data center in addition to the Asia Pacific (Osaka) data center. During the maintenance window, connectivity to Zoom’s Asia Pacific (Osaka) data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Asia Pacific (Tokyo) data center. Traffic will continue to be routed through the Zoom Asia Pacific (Osaka) data center once the maintenance is completed.

Feb 29, 07:53 PST
Resolved - This incident has been resolved.
Mar 15, 10:08 PDT
Monitoring - We have resolved the issue with sending and receiving emails in Zoom mail for a subset of users. We will continue to monitor and provide updates as we have them.
Mar 15, 09:56 PDT
Update - We are continuing to work on remediating the issue with sending and receiving emails in Zoom mail for a subset of users, we will provide updates as we have them.
Mar 15, 08:36 PDT
Identified - We have identified the issues with sending and receiving emails in Zoom mail for a subset of users, we will provide updates as we have them
Mar 15, 07:12 PDT
Investigating - Our monitoring has detected issues with sending and receiving emails in Zoom mail for a subset of users, we are currently investigating and will provide updates as we have them
Mar 15, 07:03 PDT
Mar 14, 2024

No incidents reported.