A subset of customers using VDI client may experience delayed meeting joins

Incident Report for Zoom

Resolved

We resolved the issue for VDI clients at 10:30 AM PT. We also identified a separate issue impacting non VDI meeting performance, and resolved that issue at 11:30 AM PT.

Posted Oct 05, 2021 - 15:52 PDT

Identified

We have identified the issue causing a subset of customers to experience challenges with our VDI client. We will post updates as we have them.

Posted Oct 05, 2021 - 09:58 PDT

Investigating

We are investigating the reports from a subset of customers that are reporting issues with the VDI client. We will post updates as they are available.

Posted Oct 05, 2021 - 05:47 PDT

This incident affected: Zoom Meetings (Zoom Meetings).