Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Nov 13, 2021 - 21:00 PST
Scheduled
We will be performing maintenance on our Toronto data center on November 14, 2021.
No new meetings will be started in the Toronto data center after 12:00PM EST (9:00AM PST) on November 13th. However, at 12:00AM EST on November 14th (9:00PM PST on 11/13), any meetings started in the Toronto data center that have been running for over 12 hours will be ended and can be manually restarted in a different data center.
Zoom Phone users registered to the Toronto data center will be automatically registered in an alternative datacenter starting at 6:00PM EST (3:00PM PST) on November 13th. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically. If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Vancouver data center in addition to the Toronto data center. During the maintenance window, connectivity to Zoom’s Toronto data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Vancouver data center. Traffic will continue to be routed through the Zoom Toronto center once the maintenance is completed.
Posted Nov 04, 2021 - 15:46 PDT
This scheduled maintenance affected: Zoom Meetings (Zoom Meetings, Meeting Dial-in/Telephony, Zoom Conference Room Connector, Zoom Webinars) and Zoom Phone - NORTH AMERICA (Zoom Phone).