Issue with DC in Sao Paulo/Brazil

Incident Report for Zoom

Resolved

This incident has been resolved.

Posted Feb 10, 2020 - 05:55 PST

Monitoring

A fix has been implemented and we are monitoring the results.

Posted Feb 10, 2020 - 05:23 PST

Identified

The issue has been identified and a fix is being implemented.

Posted Feb 10, 2020 - 04:53 PST

Update

Our team is still investigating this issue.

Posted Feb 10, 2020 - 04:22 PST

Investigating

We are currently investigating the issue with DC in Sao Paulo/Brazil .Customers will start and join meetings by other DC automatically.For CRC, please use other DC’s CRC to call in https://zoom.us/account/connector .Our team is currently investigating this issue.

Posted Feb 10, 2020 - 03:51 PST

This incident affected: Zoom Meetings (Zoom Meetings, Zoom Conference Room Connector) and Zoom Phone - NORTH AMERICA (Zoom Phone).