Zoom Service Status
All Systems Operational

About This Site

For more information, please visit https://support.zoom.us

Zoom Meetings Operational
Zoom Meetings ? Operational
In-Meeting Chat/Polling Operational
Archiving Operational
Live Transcription Operational
Closed Captioning Operational
Live Streaming Operational
Meeting Dial-in/Telephony ? Operational
Zoom Conference Room Connector ? Operational
Recording Operational
Zoom Meeting Invite Operational
SIP Connected Audio (SCA) Operational
Zoom for Intune Operational
Zoom Whiteboard Operational
Zoom Webinars ? Operational
Zoom AIC Operational
SMS (Send meeting invite via SMS) Operational
Zoom Chat Operational
Zoom Chat ? Operational
Chat Messaging: Peer To Peer Messaging, History, Channels, Push Notifications Operational
User Profiles and Presence Operational
File Transfers: File, Video, Pictures, Voice Operational
Archive Message: Archiving IM message with Third-parties and Email Notifications Operational
Search Operational
Zoom AIC Operational
Zoom Developer Platform Operational
Web SDK Operational
REST API Operational
Marketplace Operational
Webhooks Operational
Developer Documentation Website Operational
Zoom Video SDK Operational
Cloud Recording Operational
Dashboard Operational
Calling Out Operational
Zoom Website Operational
Zoom Dashboard & Reporting Operational
Download Center Operational
Web Portal Operational
Web Client Operational
Zoom Rooms Operational
Integrations/Calendar/Plug-In/Add-In Operational
Zoom Learning Center Operational
Zoom Room Operational
Zoom Room Operational
Zoom Rooms Digital Signage Operational
Zoom Workspace Reservation Operational
Zoom Visitor Management Operational
Zoom Revenue Accelerator Operational
Zoom Revenue Accelerator Operational
Deals Operational
Email Notifications Operational
Conversation Analytics Operational
Recordings Operational
Zoom Mail Operational
Calendar Operational
Mail Operational
Zoom Scheduler Operational
Zoom Support Operational
Knowledge Base Operational
Chatbot Operational
Ticketing Operational
Phone Support Operational
Zoom Phone - Global Operational
Web Portal (Admin/Users/Provisioning/Dashboard & Reporting) Operational
Third Party Contact Center Integration (Five9/Twilio/Talkdesk/inContact/Genesys) Operational
Integration (API/Webhook) Operational
Cisco Rooms registered to Zoom Phone Operational
Polycom Rooms registered to Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Zoom Phone Node Service Operational
SMS Operational
Zoom AIC Operational
PSTN Operational
Zoom Phone - APAC Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - AUSTRALIA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - EMEA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - HONG KONG/CHINA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - JAPAN Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - LATIN AMERICA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - NORTH AMERICA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
SMS/MMS (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Contact Center - Global Operational
Web Portal (Admin/Users/Provisioning) Operational
Desktop Client (Supervisors/Agents) Operational
Web Client (Supervisors/Agents) Operational
3rd Party Integration Clients (e.g. Salesforce, ServiceNow, Zendesk, Meta) Operational
Reporting Service Operational
Developer Platform (APIs/Webhooks) Operational
Developer Platform (SDKs) Operational
Zoom Contact Center Operational
Zoom Workforce Management Operational
SMS Operational
PSTN Operational
Provider Exchange (PEX) Operational
BYOC Operational
Zoom AIC Operational
Zoom Contact Center - APAC Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
Zoom Contact Center - AUSTRALIA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
BYOC - Premises Operational
Zoom Contact Center - EMEA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
BYOC - Premises Operational
Zoom Contact Center - JAPAN Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
BYOC - Premises Operational
Zoom Contact Center - LATIN AMERICA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
Zoom Contact Center - NORTH AMERICA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
SMS (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
BYOC - Premises Operational
Zoom Events ? Operational
Zoom Notes Operational
Zoom Clips Operational
Zoom Blog ? Operational
Zoom Community Operational
Zoom Subscriptions Operational
Zoom Virtual Agent Operational
Zoom Workforce Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Singapore Zoom Phone Maintenance Apr 19, 2024 05:00-11:00 PDT
Zoom will perform service maintenance at our Asia Pacific (Singapore) data center starting on April 19th at 13:00 GMT (5:00 AM PST).

Zoom Phone users registered to the Asia Pacific (Singapore) data center will be automatically registered in an alternative Asia Pacific (Tokyo) data center. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.

If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Asia Pacific (Tokyo) data center in addition to the Asia Pacific (Singapore) data center. During the maintenance window, connectivity to Zoom’s Asia Pacific (Singapore) data center will be blocked, which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Asia Pacific (Tokyo) data center. Traffic will continue to be routed through the Asia Pacific (Singapore) data center once the maintenance is completed.
Posted on Mar 08, 2024 - 14:33 PST
Melbourne Zoom Phone Maintenance Apr 19, 2024 05:00-11:00 PDT
Zoom will perform service maintenance at our Asia Pacific (Melbourne) data center starting on April 19th at 13:00 GMT (5:00 AM PST).

Zoom Phone users registered to the Asia Pacific (Melbourne) data center will be automatically registered in an alternative Asia Pacific (Sydney) data center. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.

If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s “Asia Pacific (Sydney)” data center in addition to the Asia Pacific (Melbourne) data center. During the maintenance window, connectivity to Zoom’s Asia Pacific (Melbourne) data center will be blocked, which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Asia Pacific (Sydney) data center. Traffic will continue to be routed through the Asia Pacific (Melbourne) data center once the maintenance is completed.
Posted on Mar 08, 2024 - 14:33 PST
DigiCert Global Root G2 Transition Maintenance Notice for hardware phones including generic devices (Europe) Apr 19, 2024 09:00-11:00 PDT
Zoom will perform service maintenance in the following SIP zones to replace certificates used by hardware phone (including supported managed and generic non-Zoom-managed devices) with certificates that will be signed by DigiCert Global Root G2 certificate authority. Action is requested for non-Zoom-managed "other" devices. There is no action required for supported managed devices, since it already has the DigiCert Global Root G2 pushed from Zoom.

Europe (Amsterdam)

Zoom will be transitioning to certificates signed by Digicert Global Root G2 certificate authority on our infrastructure during this maintenance window, and this will be a permanent change. We will not be able to postpone the date any further.

Customers are requested to keep both DigiCert Global Root CA and DigiCert Global Root G2 installed on their generic non-Zoom-managed devices as we work through this transition.

If you have not done so, install DigiCert Global Root G2 root certificate on your generic devices. You can download G2 certificate here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061202

During the maintenance window, a brief disconnection of calls may be experienced while the TLS connections are being reset. Once the TLS connections are reset, the devices will attempt to use Zoom’s new certificate that is signed by DigiCert Global Root G2 certificates. Customers are requested to test inbound and outbound calling for generic non-Zoom-managed devices to ensure that the services are functional after the certificate updates.
Posted on Feb 27, 2024 - 13:16 PST
DigiCert Global Root G2 Transition Maintenance Notice for hardware phones including generic devices (United States) Apr 19, 2024 17:00-21:00 PDT
Zoom will perform service maintenance in the following SIP zones to replace certificates used by hardware phone (including supported managed and generic non-Zoom-managed devices) with certificates that will be signed by DigiCert Global Root G2 certificate authority. Action is requested for non-Zoom-managed "other" devices. There is no action required for supported managed devices, since it already has the DigiCert Global Root G2 pushed from Zoom.

US West (N.California, N.California 2, N.California 3, N.California 4, N.California 5, N.California 6)
US East (New York 2)

Zoom will be transitioning to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during this maintenance window, and this will be a permanent change. We will not be able to postpone the date any further.

Customers are requested to keep both DigiCert Global Root CA and DigiCert Global Root G2 installed on their generic non-zoom-managed devices as we work through this transition.

If you have not done so, install DigiCert Global Root G2 root certificate on your generic devices. You can download G2 certificate here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061202

During the maintenance window, a brief disconnection of calls may be experienced while the TLS connections are being reset. Once the TLS connections are reset, the devices will attempt to use Zoom’s new certificate that is signed by DigiCert Global Root G2 certificates. Customers are requested to test inbound and outbound calling for generic non-Zoom-managed devices to ensure that the services are functional after the certificate updates.
Posted on Feb 27, 2024 - 13:37 PST
DigiCert Global Root G2 Transition Maintenance Notice Apr 19, 2024 17:00 - Apr 20, 2024 05:00 PDT
Zoom will be performing an internal maintenance to transition to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during upcoming maintenance windows below. This will be a permanent change. We will not be able to postpone this change as Global Root G1 certificates are no longer being used and issued by any certificate authorities.

Service maintenance will be performed for Zoom Services to replace the current certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority per the following maintenance schedule

Zoom Chat & Webinar
US Regions

Zoom Chat & Webinar
International Regions,Canada
(AU, EU, Asia, Middle East)

No service downtime is expected for this change.

Customers with older WEB clients might not be able to connect to Zoom WEB services due to the new G2 type certificates. Customers with older WEB clients that do not support G2 type server certificates will need to upgrade their Operating System or Browser that supports G2 type certificates. For a list of compliant OS and Browser please refer to this article:
https://knowledge.digicert.com/general-information/compatibility-of-digicert-trusted-root-certificates

Please refer to the WEB client version from this support page, customers with older browsers must upgrade to the latest version to use WEB services based on this support doc: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064261
Posted on Apr 08, 2024 - 05:11 PDT
DigiCert Global Root G2 Transition Maintenance Notice Apr 20, 2024 17:00 - Apr 21, 2024 05:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 08, 2024 - 08:19 PDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 08, 2024 - 05:20 PDT
Scheduled - Zoom will be performing an internal maintenance to transition to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during upcoming maintenance windows below. This will be a permanent change. We will not be able to postpone this change as Global Root G1 certificates are no longer being used and issued by any certificate authorities.

Service maintenance will be performed for Zoom Services to replace the current certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority per the following maintenance schedule

Zoom Meeting
US Region

Zoom Meeting
International Regions,Canada
(AU, EU, Asia, Middle East)

ZDM/ZoomRoom/Zoom Revenue Accelerator/Whiteboard/Calendar/Billing
US Region

No service downtime is expected for this change.

Customers with older WEB clients might not be able to connect to Zoom WEB services due to the new G2 type certificates. Customers with older WEB clients that do not support G2 type server certificates will need to upgrade their Operating System or Browser that supports G2 type certificates. For a list of compliant OS and Browser please refer to this article:
https://knowledge.digicert.com/general-information/compatibility-of-digicert-trusted-root-certificates

Please refer to the WEB client version from this support page, customers with older browsers must upgrade to the latest version to use WEB services based on this support doc: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064261
Apr 08, 2024 - 05:16 PDT
DigiCert Global Root G2 Transition Maintenance Notice Apr 20, 2024 17:00 - Apr 21, 2024 05:00 PDT
Zoom will be performing an internal maintenance to transition to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during upcoming maintenance windows below. This will be a permanent change. We will not be able to postpone this change as Global Root G1 certificates are no longer being used and issued by any certificate authorities.

Service maintenance will be performed for Zoom Services to replace the current certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority per the following maintenance schedule

Zoom Meeting on Zoom Node,Integration/Marketplace/ZoomApp/Bot, Zoom Chat
US Regions

Zoom Meeting on Zoom Node,Integration/Marketplace/ZoomApp/Bot, Zoom Chat
International Regions,Canada
(AU, EU, Asia, Middle East)

No service downtime is expected for this change.

Customers with older WEB clients might not be able to connect to Zoom WEB services due to the new G2 type certificates. Customers with older WEB clients that do not support G2 type server certificates will need to upgrade their Operating System or Browser that supports G2 type certificates. For a list of compliant OS and Browser please refer to this article:
https://knowledge.digicert.com/general-information/compatibility-of-digicert-trusted-root-certificates

Please refer to the WEB client version from this support page, customers with older browsers must upgrade to the latest version to use WEB services based on this support doc: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064261
Posted on Apr 08, 2024 - 05:39 PDT
DigiCert Global Root G2 Transition Maintenance Notice Apr 20, 2024 17:00 - Apr 21, 2024 05:00 PDT
Zoom will be performing an internal maintenance to transition to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during upcoming maintenance windows below. This will be a permanent change. We will not be able to postpone this change as Global Root G1 certificates are no longer being used and issued by any certificate authorities.

Service maintenance will be performed for Zoom Services to replace the current certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority per the following maintenance schedule

Zoom Chat & Webinar
US Regions

Zoom Chat & Webinar
International Regions,Canada
(AU, EU, Asia, Middle East)

No service downtime is expected for this change.

Customers with older WEB clients might not be able to connect to Zoom WEB services due to the new G2 type certificates. Customers with older WEB clients that do not support G2 type server certificates will need to upgrade their Operating System or Browser that supports G2 type certificates. For a list of compliant OS and Browser please refer to this article:
https://knowledge.digicert.com/general-information/compatibility-of-digicert-trusted-root-certificates

Please refer to the WEB client version from this support page, customers with older browsers must upgrade to the latest version to use WEB services based on this support doc: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064261
Posted on Apr 08, 2024 - 05:13 PDT
Announcing Updated IP Address Ranges (No Operational Impact) May 1, 2024 23:59 - May 2, 2024 00:00 PDT
The following, new and updated IP subnet range will be deployed to Zoom Phone and Zoom Contact Center resources starting no earlier than 30 days from the posting of this notice. We recommend that network administrators, with Zoom-specific firewall or network rules, update their systems as soon as possible in preparation.

New IPv4 Zoom Phone and ZCC range:
170.114.0.0/16

Additionally, the following 2 IP ranges have been removed from Zoom’s content delivery network:

Removed IPv4 CDN IP range:
170.114.52.0/24

Removed IPv6 CDN IP range:
2407:30c0:182::/48

For a complete list, please see:
https://assets.zoom.us/docs/ipranges/ZoomPhone.txt
https://assets.zoom.us/docs/ipranges/ZoomCC.txt
https://assets.zoom.us/docs/ipranges/ZoomCDN.txt
https://assets.zoom.us/docs/ipranges/ZoomCDN-IPv6.txt

A complete list of network firewall IP ranges for Zoom can be found on the Zoom Support site at: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060548
Posted on Apr 01, 2024 - 09:14 PDT
Scheduled Zoom Software Quarterly Lifecycle Update (5/4/2024) May 4, 2024 17:00-18:00 PDT
Update - As a reminder roughly 30 days ahead of the upcoming enforcement, Zoom will be enforcing a new global minimum version for all our Zoom clients and plugins this May 4th. This affects the following products:
- Zoom client for meetings (Windows, macOS, Linux, iOS, Android, Blackberry, and Intune)
- Zoom Rooms and Controllers
- Zoom Phone Appliances
- VDI Client and Plugin
- Virtual Room Connector
- Meetings Connector
- Recording Connector
- Meeting SDK (native and web)
- Video SDK (native and web)
- Zoom Node

For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.us/hc/en-us/articles/360059429231

To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.us/hc/en-us/articles/360039656511#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5
Apr 03, 2024 - 10:39 PDT
Scheduled - Zoom will be enforcing a new minimum version of all our Zoom clients and plugins, roughly 90 days from now on May 4, 2023. This affects the following products:
- Zoom client for meetings (Windows, macOS, Linux, iOS, Android, Blackberry, and Intune)
- Zoom Rooms (including Zoom Room Controllers and companion whiteboards)
- Zoom Phone Appliances
- VDI Client and Plugin
- Virtual Room Connector
- Meetings Connector
- Recording Connector
- Meetings SDK (Native and Web)
- Video SDK (Native and Web)
- Zoom Contact Center SDK (Native)
- Zoom Node (including Meeting Connector ZC and MMR)
- Zoom Phone Local Survivability (ZPLS) module

Please ensure your devices are updated to the latest version.

For more information, such as specific versions we are enforcing, please see the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.us/hc/en-us/articles/360059429231

To assist with checking the client versions on your account, refer to the Dashboard support article for more information: https://support.zoom.us/hc/en-us/articles/360039656511#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5
Feb 01, 2024 - 10:30 PST
Past Incidents
Apr 16, 2024

No incidents reported today.

Apr 15, 2024

No incidents reported.

Apr 14, 2024
DigiCert Global Root G2 Transition Maintenance Notice
Completed - The scheduled maintenance has been completed.
Apr 14, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 17:00 PDT
Scheduled - Zoom will be performing an internal maintenance to transition to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during upcoming maintenance windows below. This will be a permanent change. We will not be able to postpone this change as Global Root G1 certificates are no longer being used and issued by any certificate authorities.

Service maintenance will be performed for Zoom Services to replace the current certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority per the following maintenance schedule

Zoom Chat & Webinar
International Regions,
(Singapore, Brazil, Asia, Japan, Mexico)

No service downtime is expected for this change.

Customers with older WEB clients might not be able to connect to Zoom WEB services due to the new G2 type certificates. Customers with older WEB clients that do not support G2 type server certificates will need to upgrade their Operating System or Browser that supports G2 type certificates. For a list of compliant OS and Browser please refer to this article:
https://knowledge.digicert.com/general-information/compatibility-of-digicert-trusted-root-certificates

Please refer to the WEB client version from this support page, customers with older browsers must upgrade to the latest version to use WEB services based on this support doc: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064261
Mar 26, 22:12 PDT
DigiCert Global Root G2 Transition Maintenance Notice
Completed - The scheduled maintenance has been completed.
Apr 14, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 17:00 PDT
Scheduled - Zoom will be performing an internal maintenance to transition to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during upcoming maintenance windows below. This will be a permanent change. We will not be able to postpone this change as Global Root G1 certificates are no longer being used and issued by any certificate authorities.

Service maintenance will be performed for Zoom Services to replace the current certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority per the following maintenance schedule

Zoom Meeting
US Region

Integration/Marketplace/ZoomApp
International Regions Canada
(AU, EU, Asia, Middle East)

No service downtime is expected for this change.

Customers with older WEB clients might not be able to connect to Zoom WEB services due to the new G2 type certificates. Customers with older WEB clients that do not support G2 type server certificates will need to upgrade their Operating System or Browser that supports G2 type certificates. For a list of compliant OS and Browser please refer to this article:
https://knowledge.digicert.com/general-information/compatibility-of-digicert-trusted-root-certificates

Please refer to the WEB client version from this support page, customers with older browsers must upgrade to the latest version to use WEB services based on this support doc: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064261
Mar 31, 23:32 PDT
Zoom Workforce Management Update: 4/13/2024 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Apr 14, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 17:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 12, 14:04 PDT
Scheduled - We will be providing an update to Zoom Workforce Management. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068337 for more details.

There is no operational impact. All services will be available during this scheduled update.
Apr 12, 14:01 PDT
Zoom Phone Update: 4/13/2024 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Apr 14, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 17:00 PDT
Scheduled - We will be providing an update to Zoom Phone. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062333 for more details. This update includes the member availability report.

There is no operational impact. All services will be available during this scheduled update.
Apr 11, 17:11 PDT
Apr 13, 2024
Decommissioning Switzerland & Ireland Data Centers
Completed - The scheduled maintenance has been completed.
Apr 13, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 13, 17:00 PDT
Scheduled - Zoom will be decommissioning Meeting and Webinar services in both our Switzerland and Ireland data centers as of April 13, 2024. Zoom will continue to support Meeting and Webinar services for customers in Switzerland and Ireland through other European locations. For customers using dial-in numbers for Meetings and Webinars, we recommend enabling data centers (https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068382) in Germany and/or the Netherlands if you anticipate attendees joining from Europe if you have not done so already.
Apr 2, 16:08 PDT
A subset of users may have faced issues accessing Workforce management.
Resolved - On 4/14 4:14 AM UTC - 5:20 AM UTC, a subset of users may have faced issues accessing Zoom Workforce management. We have fixed this issue and the incident has been resolved.
Apr 13, 22:30 PDT
DigiCert Global Root G2 Transition Maintenance Notice
Completed - The scheduled maintenance has been completed.
Apr 13, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 17:00 PDT
Scheduled - Zoom will be performing an internal maintenance to transition to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during upcoming maintenance windows below. This will be a permanent change. We will not be able to postpone this change as Global Root G1 certificates are no longer being used and issued by any certificate authorities.

Service maintenance will be performed for Zoom Services to replace the current certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority per the following maintenance schedule

Zoom Meeting
US Region

ZDM/ZoomRoom/Zoom Revenue Accelerator/Whiteboard/Calendar/Billing
US Region

Zoom Chat & Webinar
International Regions,
(Singapore, Brazil, Asia, Japan, Mexico)


No service downtime is expected for this change.

Customers with older WEB clients might not be able to connect to Zoom WEB services due to the new G2 type certificates. Customers with older WEB clients that do not support G2 type server certificates will need to upgrade their Operating System or Browser that supports G2 type certificates. For a list of compliant OS and Browser please refer to this article:
https://knowledge.digicert.com/general-information/compatibility-of-digicert-trusted-root-certificates

Please refer to the WEB client version from this support page, customers with older browsers must upgrade to the latest version to use WEB services based on this support doc: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064261
Mar 26, 04:16 PDT
Zoom Contact Center Update:4/12/2024 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Apr 13, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 17:00 PDT
Scheduled - We will be providing an update to Zoom Contact Center. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067626 for more details. This update includes WhatsApp business messaging integration.

There is no operational impact. All services will be available during this scheduled update.
Apr 11, 17:19 PDT
Zoom Virtual Agent Update: 4/12/2024 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Apr 13, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 17:00 PDT
Scheduled - We will be providing an update to Zoom Virtual Agent. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067812 for more details. This update includes enhancements to bot flows.

There is no operational impact. All services will be available during this scheduled update.
Apr 11, 17:23 PDT
Querétaro Zoom Phone Maintenance
Completed - The scheduled maintenance has been completed.
Apr 13, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 19:00 PDT
Scheduled - Zoom will perform service maintenance at our Mexico and Central America (Querétaro, MX) data center starting on March 29th at 03:00 GMT (07:00 PM PST).

Zoom Phone users registered to the Mexico and Central America (Querétaro, MX) data center will be automatically registered in an alternative South America (São Paulo) data center. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.

If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s South America (São Paulo) data center in addition to the Mexico and Central America (Querétaro, MX) data center. During the maintenance window, connectivity to Zoom’s Mexico and Central America (Querétaro, MX) data center will be blocked, which will force calls from the Session Border Controller (SBC) to failover to Zoom’s South America (São Paulo) data center. Traffic will continue to be routed through the Mexico and Central America (Querétaro, MX) data center once the maintenance is completed.
Mar 8, 14:32 PST
Apr 12, 2024
Poly Trio 8.1.5 update for Trio C60 devices, provisioned by trio.zoom.us
Completed - The scheduled maintenance has been completed.
Apr 12, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 22:00 PDT
Scheduled - Zoom will be posting the Poly Trio C60 firmware 8.1.5 update for devices being used as Zoom Rooms Controllers and configured to use trio.zoom.us provisioning server (as described in https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066569).

Trio C60s being used as Zoom Rooms Controllers configured in the manner described in the article will automatically poll the trio.zoom.us provisioning server once per day at a random time between the hours of 12:00 AM - 06:00 AM in their configured timezone. Once they contact the provisioning server, they will refresh their provisioning information and be instructed to download the update, install, and reboot. After rebooting, the Trio will be updated to its new firmware; the Poly Trio C60 8.1.5 firmware will automatically update itself to the Zoom Rooms Android Controller 5.15.5 application.

Depending on the version of Trio C60 firmware before the upgrade, the Zoom Rooms Android Controller may or may not retain its configuration and automatically pair to its configured Zoom Room. If your Trio C60 firmware version is 8.1.1 or greater, the Zoom Rooms Android Controller application will retain configuration and pairing. If your Trio C60 firmware version is below 8.1.1, the Zoom Rooms Android Controller application will be automatically signed out and must be manually signed in again. This is a one-time event, related to the upgrade, due to a firmware-level change starting in Trio C60 firmware version 8.1.1. For that reason, you may manually upgrade Trio C60 devices running older (pre 8.1.1) firmware from the device web GUI in advance of this provisioning server update, during a planned maintenance window so that they may be manually signed in to Zoom Rooms post-upgrade.
Mar 15, 11:07 PDT
DigiCert Global Root G2 Transition Maintenance Notice for hardware phones including generic devices (United States)
Completed - The scheduled maintenance has been completed.
Apr 12, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 17:00 PDT
Scheduled - Zoom will perform service maintenance in the following SIP zones to replace certificates used by hardware phone (including supported managed and generic non-Zoom-managed devices) with certificates that will be signed by DigiCert Global Root G2 certificate authority. Action is requested for non-Zoom-managed "other" devices. There is no action required for supported managed devices since it already has the DigiCert Global Root G2 pushed from Zoom.

US East (Virginia 1, Virginia 2, Virginia 3, Virginia 4)
US Central (Colorado, Colorado 2)
US East (New York)

Zoom will be transitioning to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during this maintenance window, and this will be a permanent change. We will not be able to postpone the date any further.

Customers are requested to keep both DigiCert Global Root CA and DigiCert Global Root G2 installed on their generic non-zoom-managed devices as we work through this transition.

If you have not done so, install DigiCert Global Root G2 root certificate on your generic devices. You can download G2 certificate here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061202

During the maintenance window, a brief disconnection of calls may be experienced while the TLS connections are being reset. Once the TLS connections are reset, the devices will attempt to use Zoom’s new certificate that is signed by DigiCert Global Root G2 certificates. Customers are requested to test inbound and outbound calling for generic non-Zoom-managed devices to ensure that the services are functional after the certificate updates.
Feb 27, 13:16 PST
Delay in Zoom Phone recording within the Canada and Australia regional clusters
Resolved - This incident has been resolved.
Apr 12, 20:45 PDT
Monitoring - We have resolved the issue regarding a delay in Zoom Phone recording within the Canada and Australia regional clusters. We will continue to monitor and provide updates as we have them.
Apr 12, 20:34 PDT
Identified - We've identified a delay in Zoom Phone recording within the Canada and Australia regional clusters, we will provide updates as we have them.
Apr 12, 20:15 PDT
DigiCert Global Root G2 Transition Maintenance Notice for hardware phones including generic devices (Europe)
Completed - The scheduled maintenance has been completed.
Apr 12, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 12, 09:00 PDT
Scheduled - Zoom will perform service maintenance in the following SIP zones to replace certificates used by hardware phone (including supported managed and generic non-Zoom-managed devices) with certificates that will be signed by DigiCert Global Root G2 certificate authority. Action is requested for non-Zoom-managed "other" devices. There is no action required for supported managed devices, since it already has the DigiCert Global Root G2 pushed from Zoom.

Europe (Frankfurt)
Europe (Leipzig)

Zoom will be transitioning to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during this maintenance window, and this will be a permanent change. We will not be able to postpone the date any further.

Customers are requested to keep both DigiCert Global Root CA and DigiCert Global Root G2 installed on their generic non-Zoom-managed devices as we work through this transition.

If you have not done so, install DigiCert Global Root G2 root certificate on your generic devices. You can download G2 certificate here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061202

During the maintenance window, a brief disconnection of calls may be experienced while the TLS connections are being reset. Once the TLS connections are reset, the devices will attempt to use Zoom’s new certificate that is signed by DigiCert Global Root G2 certificates. Customers are requested to test inbound and outbound calling for generic non-Zoom-managed devices to ensure that the services are functional after the certificate updates.
Feb 27, 13:17 PST
Apr 11, 2024

No incidents reported.

Apr 10, 2024
Issues with signing into the Zoom Learning Center
Resolved - This incident has been resolved.
Apr 10, 05:23 PDT
Monitoring - Issues with signing into the Zoom Learning Center has been resolved. We will continue to monitor and provide updates as we have them.
Apr 10, 04:43 PDT
Investigating - We are investigating the issues with signing into the Zoom Learning Center, we will provide updates as we have them.
Apr 10, 04:23 PDT
Apr 9, 2024

No incidents reported.

Apr 8, 2024
Issues with Zoom meeting affecting a subset of users in Hong Kong and Europe
Resolved - This incident has been resolved.
Apr 8, 02:30 PDT
Monitoring - We have resolved the issues with Zoom meeting affecting a subset of users in Hong Kong and Europe. We will continue to monitor and provide updates as we have them.
Apr 8, 02:10 PDT
Investigating - We are investigating the issues with Zoom meeting affecting a subset of users in Hong Kong and Europe, we will provide updates as we have them.
Apr 8, 01:47 PDT
Apr 7, 2024
DigiCert Global Root G2 Transition Maintenance Notice
Completed - The scheduled maintenance has been completed.
Apr 7, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 17:00 PDT
Scheduled - Zoom will be performing an internal maintenance to transition to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during upcoming maintenance windows below. This will be a permanent change. We will not be able to postpone this change as Global Root G1 certificates are no longer being used and issued by any certificate authorities.

Service maintenance will be performed for Zoom Services to replace the current certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority per the following maintenance schedule

OnPrem CCTRL (Zoom Meeting)
US Region

OnPrem CCTRL (Zoom Meeting)
International Regions, Canada
(AU, EU, Asia, Middle East)

No service downtime is expected for this change.

Customers with older WEB clients might not be able to connect to Zoom WEB services due to the new G2 type certificates. Customers with older WEB clients that do not support G2 type server certificates will need to upgrade their Operating System or Browser that supports G2 type certificates. For a list of compliant OS and Browser please refer to this article:
https://knowledge.digicert.com/general-information/compatibility-of-digicert-trusted-root-certificates

Please refer to the WEB client version from this support page, customers with older browsers must upgrade to the latest version to use WEB services based on this support doc: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064261
Mar 28, 22:17 PDT
DigiCert Global Root G2 Transition Maintenance Notice
Completed - The scheduled maintenance has been completed.
Apr 7, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 17:00 PDT
Scheduled - Zoom will be performing an internal maintenance to transition to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during upcoming maintenance windows below. This will be a permanent change. We will not be able to postpone this change as Global Root G1 certificates are no longer being used and issued by any certificate authorities.

Service maintenance will be performed for Zoom Services to replace the current certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority per the following maintenance schedule

Zoom Chat & Webinar
US Region

Zoom Chat & Webinar
International Regions, Canada
(AU, EU, Asia, Middle East)

No service downtime is expected for this change.

Customers with older WEB clients might not be able to connect to Zoom WEB services due to the new G2 type certificates. Customers with older WEB clients that do not support G2 type server certificates will need to upgrade their Operating System or Browser that supports G2 type certificates. For a list of compliant OS and Browser please refer to this article:
https://knowledge.digicert.com/general-information/compatibility-of-digicert-trusted-root-certificates

Please refer to the WEB client version from this support page, customers with older browsers must upgrade to the latest version to use WEB services based on this support doc: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064261
Mar 26, 22:08 PDT
DigiCert Global Root G2 Transition Maintenance Notice
Completed - The scheduled maintenance has been completed.
Apr 7, 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 13:00 PDT
Scheduled - Zoom will be performing an internal maintenance to transition to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during upcoming maintenance windows below. This will be a permanent change. We will not be able to postpone this change as Global Root G1 certificates are no longer being used and issued by any certificate authorities.

Service maintenance will be performed for Zoom Services to replace the current certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority per the following maintenance schedule

Web Client
International Regions
EMEA

No service downtime is expected for this change.

Customers with older WEB clients might not be able to connect to Zoom WEB services due to the new G2 type certificates. Customers with older WEB clients that do not support G2 type server certificates will need to upgrade their Operating System or Browser that supports G2 type certificates. For a list of compliant OS and Browser please refer to this article:
https://knowledge.digicert.com/general-information/compatibility-of-digicert-trusted-root-certificates

Please refer to the WEB client version from this support page, customers with older browsers must upgrade to the latest version to use WEB services based on this support doc: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064261
Apr 2, 06:58 PDT
Apr 6, 2024
DigiCert Global Root G2 Transition Maintenance Notice
Completed - The scheduled maintenance has been completed.
Apr 6, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 08:00 PDT
Scheduled - Zoom will be performing an internal maintenance to transition to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during upcoming maintenance windows below. This will be a permanent change. We will not be able to postpone this change as Global Root G1 certificates are no longer being used and issued by any certificate authorities.

Service maintenance will be performed for Zoom Services to replace the current certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority per the following maintenance schedule

Web Client
International Region
IN

No service downtime is expected for this change.

Customers with older WEB clients might not be able to connect to Zoom WEB services due to the new G2 type certificates. Customers with older WEB clients that do not support G2 type server certificates will need to upgrade their Operating System or Browser that supports G2 type certificates. For a list of compliant OS and Browser please refer to this article:
https://knowledge.digicert.com/general-information/compatibility-of-digicert-trusted-root-certificates

Please refer to the WEB client version from this support page, customers with older browsers must upgrade to the latest version to use WEB services based on this support doc: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064261
Apr 2, 06:56 PDT
DigiCert Global Root G2 Transition Maintenance Notice
Completed - The scheduled maintenance has been completed.
Apr 6, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 6, 06:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 2, 06:50 PDT
Scheduled - Zoom will be performing an internal maintenance to transition to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during upcoming maintenance windows below. This will be a permanent change. We will not be able to postpone this change as Global Root G1 certificates are no longer being used and issued by any certificate authorities.

Service maintenance will be performed for Zoom Services to replace the current certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority per the following maintenance schedule

Web Client
International Regions
AU & CN

No service downtime is expected for this change.

Customers with older WEB clients might not be able to connect to Zoom WEB services due to the new G2 type certificates. Customers with older WEB clients that do not support G2 type server certificates will need to upgrade their Operating System or Browser that supports G2 type certificates. For a list of compliant OS and Browser please refer to this article:
https://knowledge.digicert.com/general-information/compatibility-of-digicert-trusted-root-certificates

Please refer to the WEB client version from this support page, customers with older browsers must upgrade to the latest version to use WEB services based on this support doc: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064261
Apr 2, 02:09 PDT
DigiCert Global Root G2 Transition Maintenance Notice
Completed - The scheduled maintenance has been completed.
Apr 6, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 17:00 PDT
Scheduled - Zoom will be performing an internal maintenance to transition to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during upcoming maintenance windows below. This will be a permanent change. We will not be able to postpone this change as Global Root G1 certificates are no longer being used and issued by any certificate authorities.

Service maintenance will be performed for Zoom Services to replace the current certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority per the following maintenance schedule

Integration/Marketplace/ZoomApp
US Region

Integration/Marketplace/ZoomApp
International Regions, Canada
(AU, EU, Asia, Middle East)

No service downtime is expected for this change.

Customers with older WEB clients might not be able to connect to Zoom WEB services due to the new G2 type certificates. Customers with older WEB clients that do not support G2 type server certificates will need to upgrade their Operating System or Browser that supports G2 type certificates. For a list of compliant OS and Browser please refer to this article:
https://knowledge.digicert.com/general-information/compatibility-of-digicert-trusted-root-certificates

Please refer to the WEB client version from this support page, customers with older browsers must upgrade to the latest version to use WEB services based on this support doc: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064261
Mar 28, 22:14 PDT
DigiCert Global Root G2 Transition Maintenance Notice
Completed - The scheduled maintenance has been completed.
Apr 6, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 17:00 PDT
Scheduled - Zoom will be performing an internal maintenance to transition to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during upcoming maintenance windows below. This will be a permanent change. We will not be able to postpone this change as Global Root G1 certificates are no longer being used and issued by any certificate authorities.

Service maintenance will be performed for Zoom Services to replace the current certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority per the following maintenance schedule

Zoom Chat & Webinar
US Region

Zoom Chat & Webinar
International Regions, Canada
(AU, EU, Asia, Middle East)

No service downtime is expected for this change.

Customers with older WEB clients might not be able to connect to Zoom WEB services due to the new G2 type certificates. Customers with older WEB clients that do not support G2 type server certificates will need to upgrade their Operating System or Browser that supports G2 type certificates. For a list of compliant OS and Browser please refer to this article:
https://knowledge.digicert.com/general-information/compatibility-of-digicert-trusted-root-certificates

Please refer to the WEB client version from this support page, customers with older browsers must upgrade to the latest version to use WEB services based on this support doc: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064261
Mar 26, 02:35 PDT
DigiCert Global Root G2 Transition Maintenance Notice
Completed - The scheduled maintenance has been completed.
Apr 6, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 17:00 PDT
Scheduled - Zoom will be performing an internal maintenance to transition to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during upcoming maintenance windows below. This will be a permanent change. We will not be able to postpone this change as Global Root G1 certificates are no longer being used and issued by any certificate authorities.

Service maintenance will be performed for Zoom Services to replace the current certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority per the following maintenance schedule

Zoom Meeting
International Regions, Canada
(AU, EU, Asia, Middle East)

Zoom Device Management/Zoom Room/Zoom Revenue Accelerator/Whiteboard/Calendar/Billing
US Region

No service downtime is expected for this change.

Customers with older WEB clients might not be able to connect to Zoom WEB services due to the new G2 type certificates. Customers with older WEB clients that do not support G2 type server certificates will need to upgrade their Operating System or Browser that supports G2 type certificates. For a list of compliant OS and Browser please refer to this article:
https://knowledge.digicert.com/general-information/compatibility-of-digicert-trusted-root-certificates

Please refer to the WEB client version from this support page, customers with older browsers must upgrade to the latest version to use WEB services based on this support doc: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064261
Mar 26, 02:31 PDT
Apr 5, 2024
DigiCert Global Root G2 Transition Maintenance Notice for Cloudfront SSL Certificate for Zoom Phone experience
Completed - The scheduled maintenance has been completed.
Apr 5, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 17:00 PDT
Scheduled - Zoom will perform service maintenance in the following URL(s) used by Zoom Phone experience to replace the Cloudfront certificate with a new certificate that signed by DigiCert Global Root G2 certificate authority.
No expected downtime for this change.

DNS name Maintenance Window
hybridupdate.zoom.us 4-5-2024, 05:00 PM - 10:00 PM PDT
Mar 12, 10:10 PDT
DigiCert Global Root G2 Transition Maintenance Notice for Zoom Phone and Zoom Contact Center
Completed - The scheduled maintenance has been completed.
Apr 5, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 17:00 PDT
Scheduled - Zoom will perform service maintenance in the following URLs used by Zoom Phone and Zoom Contact Center to replace the Cloudfront certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority. No expected downtime for this change.

DNS name Maintenance Window
au01pbxstatic.zoom.us 4-5-2024 10:00 AM - 11:00 AM PDT
ca01pbxstatic.zoom.us 4-5-2024 5:00 PM - 6:00 PM PDT
eu01pbxstatic.zoom.us 4-5-2024 1:00 PM - 2:00 PM PDT
eu02pbxstatic.zoom.us 4-5-2024 1:00 PM - 2:00 PM PDT
ch01pbxstatic.zoom.us 4-5-2024 1:00 PM - 2:00 PM PDT
us01pbxstatic.zoom.us 4-5-2024 5:00 PM - 6:00 PM PDT
us01ccistatic.zoom.us 4-5-2024 5:00 PM - 6:00 PM PDT
us01zvastatic.zoom.us 4-5-2024 5:00 PM - 6:00 PM PDT
Jan 9, 11:00 PST
DigiCert Global Root G2 Transition Maintenance Notice for hardware phones including generic devices (Canada and Brazil)
Completed - The scheduled maintenance has been completed.
Apr 5, 19:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 17:00 PDT
Scheduled - Zoom will perform service maintenance in the following SIP zones to replace certificates used by hardware phone (including supported managed and generic non-Zoom-managed devices) with certificates that will be signed by DigiCert Global Root G2 certificate authority. Action is requested for non-Zoom-managed "other" devices. There is no action required for supported managed devices, since it already has the DigiCert Global Root G2 pushed from Zoom.

Canada (Vancouver)
Brazil (Sao Paulo)

Zoom will be transitioning to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during this maintenance window, and this will be a permanent change. We will not be able to postpone the date any further.

Customers are requested to keep both DigiCert Global Root CA and DigiCert Global Root G2 installed on their generic non-Zoom-managed devices as we work through this transition.

If you have not done so, install DigiCert Global Root G2 root certificate on your generic devices. You can download G2 certificate here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061202

During the maintenance window, a brief disconnection of calls may be experienced while the TLS connections are being reset. Once the TLS connections are reset, the devices will attempt to use Zoom’s new certificate that is signed by DigiCert Global Root G2 certificates. Customers are requested to test inbound and outbound calling for generic non-Zoom-managed devices to ensure that the services are functional after the certificate updates.
Feb 27, 12:57 PST
DigiCert Global Root G2 Transition Maintenance Notice for hardware phones including generic devices (APAC)
Completed - The scheduled maintenance has been completed.
Apr 5, 12:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 5, 09:00 PDT
Scheduled - Zoom will perform service maintenance in the following sip zones to replace certificates used by hardware phone (including supported managed and generic non-Zoom-managed devices) with certificates that will be signed by Digicert Global Root G2 certificate authority. Action is requested for non-Zoom-managed "other" devices. There is no action required for supported managed devices, since it already has the DigiCert Global Root G2 pushed from Zoom.

Asia Pacific (Sydney)
Asia Pacific (Tokyo)
Asia Pacific (Mumbai)

Zoom will be transitioning to certificates signed by Digicert Global Root G2 certificate authority on our infrastructure during this maintenance window, and this will be a permanent change. We will not be able to postpone the date any further.

Customers are requested to keep both DigiCert Global Root CA and DigiCert Global Root G2 installed on their generic non-Zoom-managed devices as we work through this transition.

If you have not done so, install DigiCert Global Root G2 root certificate on your generic devices. You can download G2 certificate here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061202

During the maintenance window, a brief disconnection of calls may be experienced while the TLS connections are being reset. Once the TLS connections are reset, the devices will attempt to use Zoom’s new certificate that is signed by Digicert Global Root G2 certificates. Customers are requested to test inbound and outbound calling for generic non-Zoom-managed devices to ensure that the services are functional after the certificate updates.
Feb 27, 12:58 PST
Apr 4, 2024

No incidents reported.

Apr 3, 2024

No incidents reported.

Apr 2, 2024
Issue with CRC SIP calling in Mexico
Resolved - This incident has been resolved.
Apr 2, 13:28 PDT
Monitoring - We have resolved the issue with CRC SIP calling in Mexico. We will continue to monitor and provide updates as we have them.
Apr 2, 13:01 PDT
Investigating - We are investigating an issue with CRC SIP calling in Mexico. We will provide updates as we have them.
Apr 2, 12:46 PDT
← Incident History Powered by Atlassian Statuspage