Customers unable to purchase or make changes to subscriptions

Incident Report for Zoom

Resolved

The issues reported have been resolved.

Posted Aug 07, 2019 - 10:25 PDT

Monitoring

Our vendor has resolved the issue, and all new subscriptions and changes to existing subscriptions should process as normal.

Posted Aug 07, 2019 - 10:07 PDT

Investigating

We have received reports of customers unable to purchase new subscriptions or make additional make changes to their subscriptions. Our teams are working with our vendor to investigate.

Posted Aug 07, 2019 - 08:45 PDT