Zoom Service Status
All Systems Operational

About This Site

For more information, please visit https://support.zoom.us

Zoom Blog ? Operational
Zoom Chat Operational
Zoom Chat ? Operational
Chat Messaging: Peer To Peer Messaging, History, Channels, Push Notifications Operational
User Profiles and Presence Operational
File Transfers: File, Video, Pictures, Voice Operational
Archive Message: Archiving IM message with Third-parties and Email Notifications Operational
Search Operational
Zoom AIC Operational
Profile Card Operational
Zoom Clips Operational
Zoom Community Operational
Zoom Contact Center - Global Operational
Web Portal (Admin/Users/Provisioning) Operational
Desktop Client (Supervisors/Agents) Operational
Web Client (Supervisors/Agents) Operational
3rd Party Integration Clients (e.g. Salesforce, ServiceNow, Zendesk, Meta) Operational
Reporting Service Operational
Developer Platform (APIs/Webhooks) Operational
Developer Platform (SDKs) Operational
Zoom Contact Center Operational
Zoom Workforce Management Operational
SMS Operational
PSTN Operational
Provider Exchange (PEX) Operational
BYOC Operational
Zoom AIC Operational
Zoom Contact Center - APAC Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
Zoom Contact Center - AUSTRALIA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
BYOC - Premises Operational
Zoom Contact Center - EMEA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
BYOC - Premises Operational
Zoom Contact Center - JAPAN Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
BYOC - Premises Operational
Zoom Contact Center - LATIN AMERICA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
Zoom Contact Center - NORTH AMERICA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
SMS (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
BYOC - Premises Operational
Zoom Developer Platform Operational
Web SDK Operational
REST API Operational
Marketplace Operational
Webhooks Operational
Developer Documentation Website Operational
Zoom Video SDK Operational
Cloud Recording Operational
Dashboard Operational
Calling Out Operational
Zoom Docs Operational
Zoom Events ? Operational
Zoom Mail Operational
Calendar Operational
Mail Operational
Zoom Scheduler Operational
Zoom AIC Operational
Zoom Meetings Operational
Zoom Meetings ? Operational
In-Meeting Chat/Polling Operational
Archiving Operational
Live Transcription Operational
Closed Captioning Operational
Live Streaming Operational
Meeting Dial-in/Telephony ? Operational
Zoom Conference Room Connector ? Operational
Recording Operational
Zoom Meeting Invite Operational
SIP Connected Audio (SCA) Operational
Zoom for Intune Operational
Zoom Whiteboard Operational
Zoom Webinars ? Operational
Zoom AIC Operational
SMS (Send meeting invite via SMS) Operational
Zoom Notes Operational
Zoom Phone - Global Operational
Web Portal (Admin/Users/Provisioning/Dashboard & Reporting) Operational
Third Party Contact Center Integration (Five9/Twilio/Talkdesk/inContact/Genesys) Operational
Integration (API/Webhook) Operational
Cisco Rooms registered to Zoom Phone Operational
Polycom Rooms registered to Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Zoom Phone Node Service Operational
SMS Operational
Zoom AIC Operational
PSTN Operational
Voicemail/Recording/Call Log Operational
Zoom Phone Operational
Devices (Softphones/Deskphones) ? Operational
Zoom Phone - APAC Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - AUSTRALIA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
SMS/MMS (Inbound/Outbound) Operational
Zoom Phone - EMEA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
SMS/MMS (Inbound/Outbound) Operational
Zoom Phone - HONG KONG/CHINA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - JAPAN Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - LATIN AMERICA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - NORTH AMERICA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
SMS/MMS (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Revenue Accelerator Operational
Zoom Revenue Accelerator Operational
Deals Operational
Email Notifications Operational
Conversation Analytics Operational
Recordings Operational
Zoom Rooms Operational
Zoom Rooms Operational
Zoom Rooms Digital Signage Operational
Zoom Workspace Reservation Operational
Zoom Visitor Management Operational
Zoom Subscriptions Operational
Zoom Support Operational
Knowledge Base Operational
Chatbot Operational
Ticketing Operational
Phone Support Operational
Zoom Virtual Agent Operational
Zoom Website Operational
Zoom Dashboard & Reporting Operational
Download Center & Clients Operational
Web Portal Operational
Web Client Operational
Zoom Rooms Operational
Integrations/Calendar/Plug-In/Add-In Operational
Zoom Learning Center Operational
Zoom Workforce Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Hyderabad Zoom Phone Maintenance Mar 14, 2025 06:30-14:30 PDT
Zoom will perform service maintenance at our Hyderabad data center starting on March 14th at 14:30 UTC. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. Services will be failed over to our Mumbai Data Center during the maintenance window.
Posted on Mar 06, 2025 - 04:54 PST
Zoom Support Maintenance Mar 15, 2025 05:00-09:00 PDT
We will be performing maintenance on Zoom Support Ticketing and Knowledge Base. Users may experience brief intermittent issues accessing Zoom Support’s Knowledge Base and Ticketing during the maintenance window.
Posted on Feb 28, 2025 - 18:07 PST
Announcing Updated IP Address Ranges Apr 1, 2025 23:59 - Apr 2, 2025 00:00 PDT
Zoom will add additional data centers in an existing region to the global Zoom routing network starting no earlier than 30 days from the posting of this notice. For network administrators with Zoom-specific proxy rules, please update your PAC files with the following site.

New data centers:
Hyderabad (India) - hy2.zoom.us
Mumbai (India) - mb2.zoom.us

The following new and updated IP subnet ranges will be deployed to Zoom resources to support the additional data centers above. We recommend that network administrators with Zoom-specific firewall or network rules update their systems as soon as possible in preparation.

New IPv4 ranges:
137.66.128.0/17
168.140.0.0/17

New IPv4 Zoom Phone ranges:
137.66.128.0/17

New Cloud Room Connector ranges:
137.66.128.0/17
168.140.0.0/17

Additionally, the following IP subnet ranges are no longer in use and will be removed from Zoom Phone resources starting no earlier than 30 days from the posting of this notice:

Removed Zoom Phone IP ranges:
3.21.137.128/25
3.72.154.128/25
3.80.20.128/25
3.104.34.128/25
3.120.121.0/25
3.235.96.0/23
18.159.143.0/25
52.59.151.0/25
99.79.20.0/25

For a complete list, please see:
https://assets.zoom.us/docs/ipranges/Zoom.txt
https://assets.zoom.us/docs/ipranges/ZoomMeetings.txt
https://assets.zoom.us/docs/ipranges/ZoomPhone.txt
https://assets.zoom.us/docs/ipranges/ZoomCRC.txt

These changes will not affect Data & Storage Settings within the web portal concerning regions selected for Real-time data center locations. This is only a notification about the addition of data centers, their applicable DNS, and IP addresses within the existing regions.

A complete list of network firewall IP ranges for Zoom can be found on the Zoom Support site at: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060548

In addition, a complete list of Zoom data centers can be found on the Zoom Support site at: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067446
Posted on Feb 28, 2025 - 11:31 PST
Scheduled Zoom Software Quarterly Lifecycle Update (5/3/2025) May 3, 2025 17:00-18:00 PDT
Update - We've adjusted the May 2025 version requirements to match those enforced in February 2025. For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130
Mar 03, 2025 - 11:02 PST
Scheduled - Zoom will be enforcing a new minimum version of all our Zoom clients and plugins, roughly 90 days from now on May 3, 2025. This affects the following products:
- Zoom app for meetings (Windows, macOS, Linux, iOS, Android, Blackberry, and Intune)
- Zoom Rooms (including Zoom Room Controllers and companion whiteboards)
- Zoom Phone Appliances
- VDI Client and Plugin
- Meeting SDK (Native and Web)
- Video SDK (Native and Web)
- Video SDK UI Toolkit (Native and Web)
- Zoom Contact Center SDK (Native and Web)
- Zoom Node (including Meeting Connector ZC, MMR, and Conference Room Connector Hybrid)
- Zoom Phone Local Survivability (ZPLS) module

Please ensure your devices are updated to the latest version.

For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130

To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5
Feb 03, 2025 - 17:38 PST
Past Incidents
Mar 10, 2025
Zoom Phone and Zoom Contact Center Data Center Consolidation
Completed - The scheduled maintenance has been completed.
Mar 10, 01:00 PDT
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jan 30, 12:38 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 17:00 PST
Scheduled - Zoom is continuously optimizing our global footprint to improve performance and availability for our customers. With this, starting from Jan 10th, 2025, Zoom Phone and Zoom Contact Center plans to shift traffic from old data centers to our newer data centers with weekly continuous migration changes.

The Zoom Phone and Zoom Contact Center team will start to change the sip zone from the old sip zone to the new sip zone in the backend. We are sending out this notification to inform our customers of this change along with some reminders which will assist customers.

We wanted to remind customers for optimal experience, and to avoid any potential issues, to please allow Zoom Traffic to all subnets located on our Zoom Network Firewall page. This includes specific sections for Zoom Phone & Zoom Contact Center.

Customers would see the change in the admin portal of their sites showing the new sip zone after those changes if “Display Custom SIP Zone Options on Web Portal” feature is enabled in Zoom Phone. Customers would not see the sip zone name in Zoom Contact Center thus no portal change for Contact Center customers.

Please note that all hardware phones will automatically reboot when a data center migration is triggered. If you have an ongoing call, it will reboot once the call has ended. Migrations are planned to occur during our weekend off hour change windows to reduce impact.

Here are sip zone name mapping for old data center and new data center in the main global cluster:

Zoom Phone

US West (N. California) -> US West (SJC5)
US West (N.California 2) -> US West (SJC6)
US Central (Colorado) -> US West (SJC6)
US Central (Colorado 2) -> US East (IAD6)
US East (New York) -> US East (IAD5)
US East (New York 2) -> US East (IAD6)
Europe (Amsterdam) -> Europe (AMS1)
Europe (Frankfurt) -> Europe (FRA1)
Asia Pacific (Sydney) -> Asia Pacific (SYD1)
Asia Pacific (Melbourne) -> Asia Pacific (MEL1)
Asia Pacific (Tokyo) -> Asia Pacific (NRT1)
Asia Pacific (Osaka) -> Asia Pacific (KIX1)
Asia Pacific (Hong Kong SAR) -> Asia Pacific (HKG1)
Asia Pacific (Hong Kong 2) -> Asia Pacific (HKG2)
Asia Pacific (Singapore) -> Asia Pacific (SIN1)
Mexico and Central America (Queretaro, MX) -> Mexico and Central America (QRO1)

Zoom Contact Center

US West (N. California) -> US West (SJC1)
US Central (Colorado) -> US East(IAD1)
Europe (Amsterdam) -> Europe (AMS2)
Europe (Frankfurt) -> Europe (FRA2)
Asia Pacific (Sydney) -> Asia Pacific (SYD1)
Asia Pacific (Melbourne) -> Asia Pacific (MEL1)
Asia Pacific (Tokyo) -> Asia Pacific (NRT1)
Asia Pacific (Osaka) -> Asia Pacific (KIX1)

To ensure that customers are aware of this change, we are sending out this notification, along with some reminders on allow lists for firewalls or other controls that will ensure customers are not impacted in any way by these changes. Customers should not need to do any active changes if they are following the guidance as provided in Zoom network firewall or proxy server settings. For any questions or concerns, please contact your account team or Zoom Support.

FAQ
What is changing? Zoom Phone and Zoom Contact Center are shifting traffic from the old data centers to the new data centers

When is this planned? Starting from Jan 10th, 2025 and on a weekly basis until all traffic moved over

What do I, as a customer, need to do? If whitelist is done following Zoom network firewall or proxy server settings, nothing need to be done by customer in this step

Do I need to update my firewall or other systems to allow communications with these new data centers? Following the guidelines in Zoom network firewall or proxy server settings will help customers connect to the available Zoom data centers globally. As Zoom scales to meet customer demand and enable future products, platform IP addresses and network ranges will change to accommodate service growth and seasonal load spikes. As these services and ranges frequently evolve, Zoom does not provide specific IP address ranges assigned to geographical locations.

Will this be the only change for Zoom Phone and Zoom Contact Center? As Zoom continuously optimizes our global footprint to improve performance and availability, there will be additional changes like Generic Device, BYOC, BYOP migration and will be communicated separately. Following the guidance in Zoom network firewall or proxy server settings will help customers connect to the available Zoom data centers.
Jan 2, 12:50 PST
Mar 9, 2025
Scheduled Update to the Prompted Desktop and Android Clients
Completed - The scheduled maintenance has been completed.
Mar 9, 21:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 9, 18:00 PDT
Scheduled - On March 9, 2025, Zoom will be prompting Windows, MacOS, Linux, Android users to update to 6.3.11 or higher. Only users with a client below version 6.3.11 will be prompted to update to the newest version.

This prompt can be dismissed if you are unwilling or unable to update, as it is not a required update. IT admins that manage their desktop clients through MSI or GPO deployment can disable AutoUpdate, which disables end-users from manually checking for and applying updates, as well as preventing the Prompted update notification.

Learn more about important Zoom client versions: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061900

Please refer to the Zoom Workplace app release notes for the prompted versions for more information about the available versions, or download the latest version from zoom.us/download.

Zoom Workplace app: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061222
There will be no operational impact with this new prompted version.
Mar 5, 11:34 PST
Mar 8, 2025
Zoom Support Maintenance
Completed - The scheduled maintenance has been completed.
Mar 8, 19:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 17:00 PST
Scheduled - We will be performing maintenance on Zoom Support Ticketing and Knowledge Base. Users may experience brief intermittent issues accessing Zoom Support’s Knowledge Base and Ticketing during the maintenance window, but no downtime is expected.
Feb 28, 18:04 PST
Mar 7, 2025

No incidents reported.

Mar 6, 2025
Scheduled Update to the Slow track versions for Clients (3/6/2025)
Completed - The scheduled maintenance has been completed.
Mar 6, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 6, 18:00 PST
Scheduled - Zoom will be updating the Slow track versions for Zoom clients (MacOS, Windows, Linux, and Windows (VDI)) on March 6, 2025:

Windows: 6.3.11
MacOS: 6.3.11
Linux: 6.3.11
Windows (VDI): 6.1.16

For more information, such as specific versions, please refer to the Zoom Minimum, Prompted, and Slow/Fast Update Versions support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061900
Mar 3, 12:29 PST
Issue with Voicemail Recording delays in Zoom Phone and Zoom Contact Center
Resolved - This incident has been resolved.
Mar 6, 17:26 PST
Monitoring - We have resolved the issue causing voicemail recording delays in Zoom Phone and Zoom Contact Center. We will continue to monitor and provide updates as we have them.
Mar 6, 17:16 PST
Identified - We have identified the issue causing voicemail recording delays in Zoom Phone and Zoom Contact Center. We will provide updates as we have them.
Mar 6, 17:06 PST
Investigating - We are currently investigating an issue where a subset of customers may be experiencing voicemail recording delays in Zoom Phone and Zoom Contact Center. We will provide updates as we have them.
Mar 6, 16:56 PST
Mar 5, 2025
A subset of users experienced issue with Zoom Meetings and Zoom Phone for Sydney region.
Resolved - On 03/05/2025, between 8:40 UTC and 8:45 UTC, a subset of users experienced inbound and outbound call drops, issue with registration in Zoom Phone and issue with Zoom Meetings for Sydney region. Our engineers have mitigated the issue. This incident has been resolved.
Mar 5, 01:55 PST
Mar 4, 2025

No incidents reported.

Mar 3, 2025

No incidents reported.

Mar 2, 2025
Announcing IP Address Changes (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Mar 2, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 1, 23:59 PST
Scheduled - Zoom will add an additional data center in an existing region to the global Zoom routing network starting no earlier than 30 days from the posting of this notice. This site is already in our previously announced IP address ranges. For network administrators with Zoom-specific proxy rules, please update your PAC files with the following site.

New data center:
Jeddah (Saudi Arabia) - ksa.zoom.us

These changes will not affect Data & Storage Settings within the web portal concerning regions selected for Real-time data center locations. This is only a notification about the addition of data centers (and their applicable DNS) within the existing regions.

A complete list of network firewall IP ranges for Zoom can be found on the Zoom Support site at: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060548

In addition, a complete list of Zoom data centers can be found on the Zoom Support site at: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067446
Jan 31, 10:53 PST
Mar 1, 2025
Feb 28, 2025
Zoom Mexico (QR) BYOC Decommissioned
Completed - The scheduled maintenance has been completed.
Feb 28, 18:20 PST
Scheduled - The decommissioning of the BYOC trunk at Zoom Mexico (QR) datacenter has been completed. Zoom has executed all necessary procedures to ensure that the transition was seamless and no service impact for customers who completed migration activity. We appreciate your understanding and cooperation as we worked to enhance the overall performance and experience of our services.

Should you have any questions or require further assistance, please reach out to Zoom Technical Support or your Zoom Account Team.
Feb 28, 17:18 PST
Hyderabad Zoom Phone Maintenance
Completed - The scheduled maintenance has been completed.
Feb 28, 13:30 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 28, 06:30 PST
Scheduled - Zoom will perform service maintenance at our Hyderabad data center starting on February 28th at 14:30 UTC. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. Services will be failed over to our Mumbai Data Center during the maintenance window.
Feb 24, 12:30 PST
Feb 27, 2025

No incidents reported.

Feb 26, 2025

No incidents reported.

Feb 25, 2025

No incidents reported.

Feb 24, 2025

No incidents reported.

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