Zoom Virtual Agent Issue

Incident Report for Zoom

Resolved

This incident has been resolved.

Posted Mar 19, 2024 - 10:17 PDT

Monitoring

We have resolved the problem with ZVA and AI Expert Assist (AEA) that affects customers' access to Intent Management and Knowledge Base from the admin portal. We will continue to monitor and provide updates as we have them.

Posted Mar 19, 2024 - 10:07 PDT

Identified

We've identified a problem with ZVA and AI Expert Assist (AEA) that affects customers' access to Intent Management and Knowledge Base from the admin portal. We will continue to monitor and provide updates as we have them.

Posted Mar 19, 2024 - 09:02 PDT

This incident affected: Zoom Virtual Agent.