Issue with a subset of users in Europe, Australia, India & Canada unable to access the profile page in their account

Incident Report for Zoom

Resolved

This incident has been resolved.

Posted Mar 16, 2024 - 22:46 PDT

Monitoring

We have fixed the issue causing service degradation where subset of users in Europe, Australia, India & Canada were unable to access the profile page in their account. We will continue to monitor this and provide updates as we have them.

Posted Mar 16, 2024 - 22:24 PDT

Update

We are continuing to investigate this issue. Zoom will provide updates as soon as there is more information to share.

Posted Mar 16, 2024 - 22:14 PDT

Investigating

We have detected service degradation where subset of users in Europe, Australia, India & Canada are unable to access the profile page in their account. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.

Posted Mar 16, 2024 - 21:14 PDT

This incident affected: Zoom Website (Web Portal).