Issue with outbound SMS/MMS messages

Incident Report for Zoom

Resolved

This incident has been resolved.

Posted Sep 27, 2024 - 17:46 PDT

Monitoring

The issue causing intermittent failures for outbound SMS/MMS messages has been resolved. We will continue to monitor and provide updates as we have them.

Posted Sep 27, 2024 - 17:35 PDT

Identified

We have Identified the issue causing intermittent failures for outbound SMS/MMS messages for a subset of users. We will continue to provide updates as we have them.

Posted Sep 27, 2024 - 17:15 PDT

Investigating

We are investigating an issue causing intermittent failures for outbound SMS/MMS messages for a subset of users. We will provide updates as we have them.

Posted Sep 27, 2024 - 16:39 PDT

This incident affected: Zoom Phone - NORTH AMERICA (SMS/MMS (Inbound/Outbound)) and Zoom Contact Center - NORTH AMERICA (SMS (Inbound/Outbound)).