Zoom Status

All Systems Operational

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For more information, please visit https://support.zoom.us

Zoom Website Operational

Zoom Dashboard & Reporting Operational

Download Center Operational

Web Portal Operational

Web Client Operational

Zoom Rooms Operational

Conference Room Connector Operational

Zoom Connector for Cisco Operational

Zoom Connector for Polycom Operational

Zoom Developer Platform Operational

Web SDK Operational

REST API Operational

Marketplace Operational

Webhooks Operational

Zoom Events Operational

Zoom Subscription Operational

Zoom Meetings Operational

In-Meeting Chat/Polling Operational

Archiving Operational

Live Transcription Operational

Closed Captioning Operational

Web Client Operational

Live Streaming Operational

Meeting Dial-in/Telephony Operational

Zoom Conference Room Connector Operational

Recording Operational

Zoom Video Webinars Operational

Polling Operational

NORTH AMERICAS - Zoom Phone Operational

Zoom Phone Operational

Calling (Inbound/Outbound) Operational

SMS/MMS (Inbound/Outbound) Operational

Devices (Softphones/Deskphones) Operational

BYOC - Premises Operational

Provider Exchange Operational

Emergency Calling Operational

Recording Service Operational

EMEA - Zoom Phone Operational

Zoom Phone Operational

Calling (Inbound/Outbound) Operational

Devices (Softphones/Deskphones) Operational

BYOC - Premises Operational

Provider Exchange Operational

Emergency Calling Operational

Recording Service Operational

APAC - Zoom Phone Operational

Zoom Phone Operational

Calling (Inbound/Outbound) Operational

Devices (Softphones/Deskphones) Operational

BYOC - Premises Operational

Provider Exchange Operational

Emergency Calling Operational

Recording Service Operational

LATIN AMERICA - Zoom Phone Operational

Zoom Phone Operational

Calling (Inbound/Outbound) Operational

Devices (Softphones/Deskphones) Operational

BYOC - Premises Operational

Provider Exchange Operational

Emergency Calling Operational

Recording Service Operational

JAPAN - Zoom Phone Operational

Zoom Phone Operational

Calling (Inbound/Outbound) Operational

Devices (Softphones/Deskphones) Operational

BYOC - Premises Operational

Provider Exchange Operational

Emergency Calling Operational

Recording Service Operational

HONG KONG/CHINA - Zoom Phone Operational

Zoom Phone Operational

Calling (Inbound/Outbound) Operational

Devices (Softphones/Deskphones) Operational

BYOC - Premises Operational

Provider Exchange Operational

Emergency Calling Operational

Recording Service Operational

AUSTRALIA - Zoom Phone Operational

Zoom Phone Operational

Calling (Inbound/Outbound) Operational

Devices (Softphones/Deskphones) Operational

BYOC - Premises Operational

Provider Exchange Operational

Emergency Calling Operational

Recording Service Operational

Global - Zoom Phone Operational

Web Portal (Admin/Users/Provisioning/Dashboard & Reporting) Operational

Third Party Contact Center Integration (Five9/Twilio/Talkdesk/inContact/Genesys) Operational

Integration (API/Webhook) Operational

Cisco Rooms registered to Zoom Phone Operational

Polycom Rooms registered to Zoom Phone Operational

Zoom Chat Operational

Chat Messaging: Peer To Peer Messaging, History, Channels, Push Notifications Operational

User Profiles and Presence Operational

File Transfers: File, Video, Pictures, Voice Operational

Archive Message: Archiving IM message with Third-parties and Email Notifications Operational

Search Operational

Zoom Room Operational

Zoom Rooms Digital Signage Operational

Zoom IQ for Sales Operational

Zoom IQ Operational

Deals Operational

Email Notifications Operational

Conversation Analytics Operational

Recordings Operational

NORTH AMERICAS - Zoom Contact Center Operational

Zoom Contact Center Operational

Calling (Inbound/Outbound) Operational

Video Calling (Inbound/Outbound) Operational

SMS/MMS (Inbound/Outbound) Operational

Chat (Inbound/Outbound) Operational

Recording Service Operational

Global - Zoom Contact Center Operational

Web Portal (Admin/Users/Provisioning/Dashboard & Reporting) Operational

Zoom Support Operational

Knowledge Base Operational

Chatbot Operational

Ticketing Operational

Phone Support Operational

Zoom Workspace Reservation Operational

Live Streaming Operational

Zoom Whiteboard Operational

Zoom Community Operational

Zoom Video SDK Operational

Video Session Operational

Live Streaming Operational

Cloud Recording Operational

Calling Out Operational

REST API Operational

Webhooks Operational

Dashboard Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Denver (DV) Data Center Maintenance Dec 10, 2022 11:00-23:00 PST

We will be performing maintenance on our Denver data center on December 10th, 2022.

No new meetings will be started in the Denver data center after 12:00AM MT (11PM Pacific Time/2AM Eastern Time) on December 10th. However, if any meetings started in the Denver data center are still ongoing at 12:00AM MT (11PM Pacific Time/2AM Eastern Time) on December 10th, they will be ended and can be manually restarted in a different data center.

If you obtain Zoom through one of our carrier partners leveraging Telephony Service Provider (TSP) integration, no new TSP connections will be started in the DV data center after 12:00AM MT (11PM Pacific Time/2AM Eastern Time) on December 10th. However, at 12:00AM MT (11PM Pacific Time/2AM Eastern Time) on December 10th, any TSP connections started in the DV data center that have been running for over 12 hours will be ended and can be manually restarted in a different data center.

Zoom Phone users registered to the Denver data center will be automatically registered in an alternative datacenter starting at 6:00AM Mountain Time (5:00AM Pacific/8:00AM Eastern) on December 10th. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically. If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s San Jose data center in addition to the Denver data center. During the maintenance window, connectivity to Zoom’s Denver data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s San Jose data center. Traffic will continue to be routed through the Zoom Denver data center once the maintenance is completed.
Posted on Oct 26, 2022 - 10:08 PDT

Scheduled Zoom Software Quarterly Lifecycle update (2/4/23) Feb 4, 2023 00:00-01:00 PST

Zoom will be enforcing a new minimum version of all our Zoom clients and plugins, roughly 90 days from now on February 4th, 2023. This affects the following products:
- Zoom client for meetings (Windows, macOS, Linux, iOS, Android, Blackberry, and Intune)
- Zoom Rooms (including Zoom Room Controllers)
- Zoom Phone Appliances
- VDI Client and Plugin
- Virtual Room Connector
- Meetings Connector
- Recording Connector
- Meetings SDK (Native and Web)
- Video SDK (Native and Web)

Please ensure your devices are updated to the latest version.

For more information, such as specific versions we are enforcing, please see the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.us/hc/en-us/articles/360059429231

To assist with checking the client versions on your account, refer to the Dashboard support article for more information: https://support.zoom.us/hc/en-us/articles/360039656511#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5
Posted on Oct 31, 2022 - 18:19 PDT

Past Incidents

Dec 6, 2022

No incidents reported today.

Dec 5, 2022

E2EE meetings are unable to be started or joined

Resolved - This incident has been resolved.
Dec 5, 13:39 PST

Monitoring - We have mitigated the impacts to meetings, including start and joins, due to a cloud provider issue. More updates will be provided as we have them.
Dec 5, 12:56 PST

Update - We identified the impacts to meetings, including start and joins, due to a cloud provider issue. We are actively working to recover services. More updates will be provided as we have them.
Dec 5, 12:46 PST

Identified - We are identified the impacts to meetings, including start and joins, due to a cloud provider issue. We are actively working to recover services. More updates will be provided as we have them.
Dec 5, 12:27 PST

Investigating - We are currently investigating issues with starting and joining a meeting when the "End to End Encryption" option is enabled.
Dec 5, 11:59 PST

SMS messaging impact

Resolved - A subset of users are unable to send and receive SMS messages intermittently
Dec 5, 13:27 PST

Dec 4, 2022

No incidents reported.

Dec 3, 2022

Web Backend Update: 12/3/2022 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Dec 3, 23:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 18:00 PST

Scheduled - We will be performing routine maintenance on our Web Backend. Please refer to https://support.zoom.us/hc/en-us/articles/204758419 for more details. This update includes an SSO certificate rotation.

There is no operational impact. All services will be available during this scheduled update.
Dec 1, 13:27 PST

Announcing IP Address Changes (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Dec 3, 00:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 2, 23:59 PST

Scheduled - The following, new and updated IP subnet range will be deployed to Zoom resources starting no earlier than 30 days from the posting of this notice. We recommend that network administrators, with Zoom specific firewall or network rules, update their systems as soon as possible in preparation.

New IP address range:
52.84.151.0/24

We are also announcing one additional IPv6 range for Zoom resources:
2600:9000:2600::/48

Additionally, the following, new and updated IP subnet ranges will be deployed to Zoom Contact Center resources starting no earlier than 30 days from the posting of this notice.
New IP address ranges:
103.122.166.0/23
207.226.132.0/24

Lastly, 1848 new IP ranges have been added for Zoom’s content delivery network and 3 IP ranges have been removed. For a complete list, please see: https://assets.zoom.us/docs/ipranges/ZoomCDN.txt

A complete list of network firewall IP ranges for Zoom can be found on the Zoom Support site at: https://support.zoom.us/hc/en-us/articles/201362683
Nov 2, 13:53 PDT

Dec 2, 2022

Dec 1, 2022

No incidents reported.

Nov 30, 2022

No incidents reported.

Nov 29, 2022

No incidents reported.

Nov 28, 2022

A subset of users having inbound call services impacted in Colombia.

Resolved - This incident has been resolved.
Nov 28, 11:39 PST

Monitoring - Our provider has resolved the issue causing service degradation in Zoom Phone where the inbound calling service was impacted in Colombia. We will continue to monitor and provide updates as we have them.
Nov 28, 11:28 PST

Update - Our engineers continue to investigate the issue with our provider in Colombia. We will provide updates as we have them.
Nov 28, 09:43 PST

Update - Our engineers continue to investigate the issue with our provider in Colombia. We will provide updates as we have them.
Nov 28, 08:33 PST

Update - Our engineers continue to investigate the issue with our provider in Colombia. We will provide updates as we have them.
Nov 28, 07:33 PST

Identified - Our engineers continue to investigate the issue with our provider in Colombia. We will provide updates as we have them.
Nov 28, 06:33 PST

Update - Our engineers continue to investigate the issue with our provider in Colombia. We will provide updates as we have them.
Nov 28, 04:34 PST

Update - Our engineers continue to investigate the issue with our provider in Colombia. We will provide updates as we have them.
Nov 28, 03:40 PST

Update - Our engineers continue to investigate the issue with our provider in Colombia. We will provide updates as we have them.
Nov 28, 02:35 PST

Identified - We have identified the issue causing service degradation in Zoom Phone where the inbound calling service is impacted in Colombia. Our engineers are currently investigating and we will provide updates as we have them.
Nov 28, 02:13 PST

Investigating - Our monitoring has detected service degradation in Zoom Phone where the inbound calling service is impacted in Colombia. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Nov 28, 02:07 PST

Nov 27, 2022

No incidents reported.

Nov 26, 2022

No incidents reported.

Nov 25, 2022

No incidents reported.

Nov 24, 2022

No incidents reported.

Nov 23, 2022

Missing data for Team Chat usage dashboard between 10/21 and 11/16

Resolved - This incident has been resolved.
Nov 23, 22:23 PST

Update - Our engineers continue working to restore the missing data. We will provide updates as we have them.
Nov 23, 19:39 PST

Update - Our engineers continue working to restore the missing data. We will provide updates as we have them.
Nov 23, 07:10 PST

Update - Our engineers continue working to restore the missing data. We will provide updates as we have them.
Nov 22, 07:29 PST

Update - Our engineers continue working to restore the missing data. We will provide updates as we have them.
Nov 21, 19:01 PST

Update - Our engineers continue working to restore the missing data. We will provide updates as we have them.
Nov 21, 08:27 PST

Update - Our engineers continue working to restore the missing data. We will provide updates as we have them.
Nov 20, 21:48 PST

Update - Our engineers continue working to restore the missing data. We will provide updates as we have them.
Nov 20, 11:08 PST

Update - Our engineers continue working to restore the missing data. We will provide updates as we have them.
Nov 19, 22:03 PST

Identified - We have identified the issue causing missing data for Team Chat usage dashboard. Our engineers continue working to restore this data. We will continue to provide updates as we have them.
Nov 19, 19:31 PST

Investigating - We are investigating reports of missing data for Team Chat usage dashboard. Data between 10/21 and 11/16 appears to have been impacted and we are currently working to restore this data. We will provide an update when the data is restored.
Nov 19, 15:17 PST

Nov 22, 2022