Identified - We have identified the issue causing a subset of customers to experience issues with their subscriptions. We will continue to provide updates as we have them.
Jan 21, 12:25 PST
Investigating - All Zoom services are up and active, however, we are investigating reports that a subset of customers are experiencing issues with their subscriptions having been downgraded. We are currently investigating. We will continue to provide updates as we have them.
Jan 21, 07:02 PST
We will be providing an update to Zoom Phone. Please refer to https://support.zoom.us/hc/en-us/articles/360022782511 for more details. This update includes new supported features for Cisco phones and the ability to import personal contacts.
There is no operational impact. All services will be available during this scheduled update.
Posted on
Jan 20, 12:28 PST
We will be performing routine maintenance on our Web Backend. Please refer to https://support.zoom.us/hc/en-us/articles/204758419 for more details. This update includes authentication enhancements for meetings and webinars with registration.
There is no operational impact. All services will be available during this scheduled update.
Posted on
Jan 20, 12:01 PST
We will be providing a new version of our Mac, Windows, and Linux clients. They will be available for download at https://zoom.us/download. We will also be performing a staggered release for iOS and Android on applicable app stores. This update will include new GPO policies, support for enhanced registrant authentication, and easier enablement options for blur background.
Resolved -
This incident has been resolved.
Jan 18, 09:17 PST
Monitoring -
We have resolved the issue causing users of split meetings for Zoom Meetings and Zoom Webinars. We will continue to monitor and provide updates as we have them.
Jan 18, 08:52 PST
Investigating -
We are investigating reports of split meetings for Zoom Meetings and Zoom Webinars. Engineers are currently investigating. We will post updates as we have them.
Jan 18, 08:42 PST
Completed -
The scheduled maintenance has been completed.
Jan 18, 00:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 17:00 PST
Scheduled -
Due to a change with our phone carrier, the below Israel Toll number is being decommissioned on January 18, 2022. +972 55 XXX 1762
For your convenience, we have added two additional Israel Toll numbers:
+972 XXX 4510 +972 2 XXX 4509
You will need to enable the new numbers in the Zoom web portal to be made available for use on your account. Currently scheduled meetings for 01/18/2022 and onward should be rescheduled, and the new toll numbers will be reflected in newly scheduled meetings. If meeting invites are not updated to reflect the new toll numbers, participants dialing in from Israel will not be able to join using the decommissioned number after 1/18/2022. Any newly created meetings scheduled after you’ve enabled the new numbers in your portal will be automatically updated with the new toll number(s) for future invites.
To view your current and new numbers in order to make the above changes, please visit the Zoom web portal (https://zoom.us/account/setting?tab=telephony). There you will be able to find all Israel numbers that will remain supported. Although no longer visible, the decommissioned number will be supported until 01/18/2022.
Jan 5, 13:03 PST
Resolved -
This incident has been resolved.
Jan 14, 18:04 PST
Monitoring -
Our underlying provider has resolved most of the issues, there are still some potential delays but most services are recovered. We will update as we have them.
Jan 14, 13:04 PST
Investigating -
We are currently experiencing delays with SMS for two-factor authentication (2FA) and Registration. There is currently no work around for 2FA; however, for registration please use phone call instead.
We are currently working with our underlying partners to restore services.
Jan 14, 08:41 PST
Resolved -
We have resolved an issue that impacted the ability for our users in mainland China to join meetings. All services are recovered. Issue Start Time : 8:00 PM PT Issue End Time : 9:00 PM PT
Jan 13, 20:00 PST
Completed -
The scheduled maintenance has been completed.
Jan 7, 21:00 PST
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 7, 19:01 PST
Scheduled -
We will be performing routine maintenance on our Web Backend. Please refer to https://support.zoom.us/hc/en-us/articles/204758419 for more details. This update includes an SSO certificate rotation.
There is no operational impact. All services will be available during this scheduled update.
Jan 6, 10:01 PST