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For more information, please visit https://support.zoom.us

Zoom Meetings Operational
Zoom Meetings ? Operational
In-Meeting Chat/Polling Operational
Archiving Operational
Live Transcription Operational
Closed Captioning Operational
Live Streaming Operational
Meeting Dial-in/Telephony ? Operational
Zoom Conference Room Connector ? Operational
Recording Operational
Zoom Meeting Invite Operational
SIP Connected Audio (SCA) Operational
Zoom for Intune Operational
Zoom Whiteboard Operational
Zoom Webinars ? Operational
Zoom AIC Operational
SMS (Send meeting invite via SMS) Operational
Zoom Chat Operational
Zoom Chat ? Operational
Chat Messaging: Peer To Peer Messaging, History, Channels, Push Notifications Operational
User Profiles and Presence Operational
File Transfers: File, Video, Pictures, Voice Operational
Archive Message: Archiving IM message with Third-parties and Email Notifications Operational
Search Operational
Zoom AIC Operational
Profile Card Operational
Zoom Developer Platform Operational
Web SDK Operational
REST API Operational
Marketplace Operational
Webhooks Operational
Developer Documentation Website Operational
Zoom Video SDK Operational
Cloud Recording Operational
Dashboard Operational
Calling Out Operational
Zoom Website Operational
Zoom Dashboard & Reporting Operational
Download Center Operational
Web Portal Operational
Web Client Operational
Zoom Rooms Operational
Integrations/Calendar/Plug-In/Add-In Operational
Zoom Learning Center Operational
Zoom Room Operational
Zoom Room Operational
Zoom Rooms Digital Signage Operational
Zoom Workspace Reservation Operational
Zoom Visitor Management Operational
Zoom Revenue Accelerator Operational
Zoom Revenue Accelerator Operational
Deals Operational
Email Notifications Operational
Conversation Analytics Operational
Recordings Operational
Zoom Mail Operational
Calendar Operational
Mail Operational
Zoom Scheduler Operational
Zoom Support Operational
Knowledge Base Operational
Chatbot Operational
Ticketing Operational
Phone Support Operational
Zoom Phone - Global Operational
Web Portal (Admin/Users/Provisioning/Dashboard & Reporting) Operational
Third Party Contact Center Integration (Five9/Twilio/Talkdesk/inContact/Genesys) Operational
Integration (API/Webhook) Operational
Cisco Rooms registered to Zoom Phone Operational
Polycom Rooms registered to Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Zoom Phone Node Service Operational
SMS Operational
Zoom AIC Operational
PSTN Operational
Zoom Phone - APAC Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - AUSTRALIA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - EMEA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - HONG KONG/CHINA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - JAPAN Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - LATIN AMERICA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - NORTH AMERICA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
SMS/MMS (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Contact Center - Global Operational
Web Portal (Admin/Users/Provisioning) Operational
Desktop Client (Supervisors/Agents) Operational
Web Client (Supervisors/Agents) Operational
3rd Party Integration Clients (e.g. Salesforce, ServiceNow, Zendesk, Meta) Operational
Reporting Service Operational
Developer Platform (APIs/Webhooks) Operational
Developer Platform (SDKs) Operational
Zoom Contact Center Operational
Zoom Workforce Management Operational
SMS Operational
PSTN Operational
Provider Exchange (PEX) Operational
BYOC Operational
Zoom AIC Operational
Zoom Contact Center - APAC Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
Zoom Contact Center - AUSTRALIA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
BYOC - Premises Operational
Zoom Contact Center - EMEA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
BYOC - Premises Operational
Zoom Contact Center - JAPAN Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
BYOC - Premises Operational
Zoom Contact Center - LATIN AMERICA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
Zoom Contact Center - NORTH AMERICA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
SMS (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
BYOC - Premises Operational
Zoom Events ? Operational
Zoom Notes Operational
Zoom Clips Operational
Zoom Blog ? Operational
Zoom Community Operational
Zoom Subscriptions Operational
Zoom Virtual Agent Operational
Zoom Workforce Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
10DLC Enforcement Notice May 31, 2024 00:00 - Aug 29, 2024 00:00 PDT
Starting May 31, 2024, all US and Canada toll and virtual service phone numbers used for SMS/MMS within both the Zoom Phone and Zoom Contact Center services must adhere to industry standards and legal requirements by being included in an approved 10DLC campaign to continue sending SMS/MMS. Failure to comply with this industry and legal requirement will result in the inability to send SMS/MMS messages. You will no longer be able to send SMS/MMS if one of the below is applicable to you:

1. If you are awaiting approval of an existing campaign and have not been able to assign numbers to a 10DLC campaign.
2. If you are trying to send messages from numbers that are not a part of an approved 10DLC campaign.
3. If you have acquired new numbers and not assigned them to a 10DLC campaign.
4. If you have not created your 10DLC Brand and Campaign.

To check the registration status of your phone numbers, navigate to the Phone Numbers section of your Zoom Phone or Zoom Contact Center web portal and review the Messaging Verification Status. Any number that uses SMS/MMS will need to have the status of “Verified” on or before the May 31 deadline in order to continue using SMS/MMS.

Please note:
- Canada-to-Canada messaging will be exempted from this 10DLC requirement (however, regulations and requirements may be subject to change over time).
- Canada-to-US messaging is included in the scope of the above requirement of 10DLC registration.

Posted on May 10, 2024 - 18:04 PDT
Zoom will be enforcing a new minimum version of all our Zoom clients and plugins, roughly 90 days from now on August 3, 2024. This affects the following products:
- Zoom app for meetings (Windows, macOS, Linux, iOS, Android, Blackberry, and Intune)
- Zoom Rooms (including Zoom Room Controllers and companion whiteboards)
- Zoom Phone Appliances
- VDI Client and Plugin
- Virtual Room Connector
- Meetings Connector
- Recording Connector
- Meetings SDK (Native and Web)
- Video SDK (Native and Web)
- Zoom Contact Center SDK (Native)
- Zoom Node (including Meeting Connector ZC and MMR)
- Zoom Phone Local Survivability (ZPLS) module

Please ensure your devices are updated to the latest version.

For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130

To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5

Posted on May 02, 2024 - 12:04 PDT
Past Incidents
May 24, 2024

No incidents reported today.

May 23, 2024

No incidents reported.

May 22, 2024
Resolved - On 05/23 between 03:25 AM UTC - 03:53 AM UTC a subset of customers experienced service degradation with Zoom Phone and Zoom Whiteboard services. The issue has been resolved.
May 22, 21:45 PDT
May 21, 2024

No incidents reported.

May 20, 2024
Resolved - On 5/21 03:00 UTC to 14:50 UTC customers may have experienced an intermittent delay with sending outbound SMS messages with Zoom Contact Center. This issue has been resolved.
May 20, 20:00 PDT
Resolved - We have resolved the issue accessing Whiteboard, Zoom Phone new audio recordings, and issues sending and receiving issues with SMS.
May 20, 18:33 PDT
Monitoring - We have resolved the issue accessing Whiteboard, Zoom Phone new audio recordings, and issues sending and receiving issues with SMS. We will continue to monitor and provide updates as we have them.
May 20, 18:22 PDT
Identified - We have identified the issue accessing Whiteboard, Zoom Phone new audio recordings, and issues sending and receiving issues with SMS. We will continue to provide updates as we have them.
May 20, 18:15 PDT
Investigating - We are investigating reports of issues accessing Whiteboard, Zoom Phone new audio recordings, and issues sending and receiving issues with SMS. Our engineering teams are currently investigating.
May 20, 17:57 PDT
Resolved - This incident has been resolved.
May 20, 11:22 PDT
Monitoring - We have resolved the issue with a subset of users experiencing call failures in US East NY sip zone. We will continue to monitor and provide updates as soon as there is more information to share.
May 20, 11:10 PDT
Investigating - We are investigating an issue with a subset of users experiencing call failures in US East NY sip zone. We will provide updates as we have them.
May 20, 10:54 PDT
May 19, 2024
Resolved - Between May 20, 5:15 AM UTC and 5:55 AM UTC, our monitoring systems detected issues with Zoom website and it's related web services in Singapore region. Our engineers resolved the issue.
May 19, 22:58 PDT
Completed - The scheduled maintenance has been completed.
May 19, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 17:00 PDT
Scheduled - We will be providing an update to Zoom Phone. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062333 for more details. This update includes the ability to select the correct Zendesk contact when a phone number matches multiple contacts in the Zoom Phone app.

There is no operational impact. All services will be available during this scheduled update.

May 13, 10:27 PDT
Completed - The scheduled maintenance has been completed.
May 19, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 17:00 PDT
Scheduled - We will be providing an update to Zoom Workforce Management. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068337 for more details. This update includes enhanced support for deployments within the European Union to comply with local data residency requirements.

There is no operational impact. All services will be available during this scheduled update.

May 10, 15:41 PDT
May 18, 2024
Completed - The scheduled maintenance has been completed.
May 18, 10:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 18, 03:00 PDT
Scheduled - We will be performing maintenance on Zoom Support Ticketing and Knowledge Base. No operational impact is expected.
May 15, 16:44 PDT
Completed - The scheduled maintenance has been completed.
May 18, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 17:00 PDT
Scheduled - We will be providing an update to Zoom Contact Center. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067626 for more details. This update includes the ability to support video channels in Zoom Contact Center Smart Embed.

There is no operational impact. All services will be available during this scheduled update.

May 13, 09:58 PDT
Completed - The scheduled maintenance has been completed.
May 18, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 17:00 PDT
Scheduled - We will be providing an update to Zoom Virtual Agent. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067812 for more details. This update includes the ability to track activity spikes and historical trends.

There is no operational impact. All services will be available during this scheduled update.

May 10, 14:10 PDT
May 17, 2024
Completed - The scheduled maintenance has been completed.
May 17, 22:30 PDT
Update - The scheduled maintenance on Zoom AI Companion Meeting Summary and Chat Services is extended by 30 minutes. We will provide updates as necessary.
May 17, 21:47 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 17, 20:00 PDT
Scheduled - We will be performing maintenance on Zoom AI Companion Meeting Summary and Chat Services. Users may potentially experience a brief interruption of service during this period.
May 17, 11:42 PDT
May 16, 2024
Resolved - This incident has been resolved.
May 16, 05:34 PDT
Monitoring - We have fixed the issue where a subset of users are experiencing issues accessing AI Companion on Zoom Meetings. We will continue to monitor and provide updates as soon as there is more information to share.
May 16, 05:05 PDT
Identified - We have identified the issue where a subset of users are experiencing issues accessing AI Companion on Zoom Meetings. Our engineers are currently working on the fix. Zoom will provide updates as soon as there is more information to share.
May 16, 03:59 PDT
Investigating - Our monitoring has detected service degradation where a subset of users are experiencing issues accessing AI Companion on Zoom Meetings. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
May 16, 03:46 PDT
May 15, 2024

No incidents reported.

May 14, 2024
Resolved - This incident has been resolved.
May 14, 00:41 PDT
Monitoring - We have resolved an issue with a subset of customers are unable to receive 2FA authentication code through SMS. We are currently monitoring and will provide updates as we have them.
May 14, 00:23 PDT
Identified - We have identified an issue with a subset of customers are unable to receive 2FA authentication code through SMS. We are currently investigating and will provide updates as we have them.
May 13, 23:28 PDT
May 13, 2024
May 12, 2024
Resolved - This incident has been resolved.
May 12, 08:13 PDT
Monitoring - We have resolved the issue with Captcha pop up during the meeting for customers in APAC. We will continue to monitor and provide updates as we have them.
May 12, 07:10 PDT
Identified - We have identified the issue with Captcha pop up for customers in APAC. We will continue to provide updates as we have them.
May 12, 06:21 PDT
Completed - The scheduled maintenance has been completed.
May 12, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 17:00 PDT
Scheduled - Zoom will be performing an internal maintenance to transition to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during upcoming maintenance windows below. This will be a permanent change. We will not be able to postpone this change as Global Root G1 certificates are no longer being used and issued by any certificate authorities.

Service maintenance will be performed for Zoom Services to replace the current certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority per the following maintenance schedule

Zoom Meeting
US and International Regions.

No service downtime is expected for this change.

Customers with older WEB clients might not be able to connect to Zoom WEB services due to the new G2 type certificates. Customers with older WEB clients that do not support G2 type server certificates will need to upgrade their Operating System or Browser that supports G2 type certificates. For a list of compliant OS and Browser please refer to this article:
https://knowledge.digicert.com/general-information/compatibility-of-digicert-trusted-root-certificates

Please refer to the WEB client version from this support page, customers with older browsers must upgrade to the latest version to use WEB services based on this support doc: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064261

Apr 23, 23:06 PDT
May 11, 2024
Completed - The scheduled maintenance has been completed.
May 11, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 11, 18:00 PDT
Scheduled - Zoom will be performing an internal maintenance to transition to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during upcoming maintenance windows below. This will be a permanent change. We will not be able to postpone this change as Global Root G1 certificates are no longer being used and issued by any certificate authorities.

Service maintenance will be performed for Zoom Services to replace the current certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority per the following maintenance schedule

SCA (SIP Connected Audio)
US & CA Region

No service downtime is expected for this change.

Customers with older WEB clients might not be able to connect to Zoom WEB services due to the new G2 type certificates. Customers with older WEB clients that do not support G2 type server certificates will need to upgrade their Operating System or Browser that supports G2 type certificates. For a list of compliant OS and Browser please refer to this article:
https://knowledge.digicert.com/general-information/compatibility-of-digicert-trusted-root-certificates

Please refer to the WEB client version from this support page, customers with older browsers must upgrade to the latest version to use WEB services based on this support doc: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0064261

Apr 18, 09:48 PDT
Resolved - We have resolved the issue with starting cloud recordings.
May 11, 18:45 PDT
Monitoring - We have resolved the issue with starting cloud recordings. We will continue to monitor and provide updates as we have them.
May 11, 18:37 PDT
Identified - We have identified the issue with starting cloud recordings. We will continue to provide updates as we have them.
May 11, 18:32 PDT
Investigating - Our monitoring has detected an issue with starting cloud recording. We are currently investigating and will provide updates as we have them.
May 11, 18:11 PDT
May 10, 2024

No incidents reported.