Zoom Status

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Zoom Website Operational

Zoom Dashboard & Reporting Operational

Download Center Operational

Web Portal Operational

Web Client Operational

Zoom Rooms Operational

Integrations/Calendar/Plug-In/Add-In Operational

Zoom Learning Center Operational

Conference Room Connector Operational

Zoom Connector for Cisco Operational

Zoom Connector for Polycom Operational

Zoom Developer Platform Operational

Web SDK Operational

REST API Operational

Marketplace Operational

Webhooks Operational

Zoom Events Operational

Zoom Subscription Operational

Zoom Meetings Operational

In-Meeting Chat/Polling Operational

Archiving Operational

Live Transcription Operational

Closed Captioning Operational

Web Client Operational

Live Streaming Operational

Meeting Dial-in/Telephony Operational

Zoom Conference Room Connector Operational

Recording Operational

Zoom Meeting Invite Operational

Zoom Video Webinars Operational

Polling Operational

NORTH AMERICAS - Zoom Phone Operational

Zoom Phone Operational

Calling (Inbound/Outbound) Operational

SMS/MMS (Inbound/Outbound) Operational

Devices (Softphones/Deskphones) Operational

BYOC - Premises Operational

Provider Exchange Operational

Emergency Calling Operational

Recording Service Operational

EMEA - Zoom Phone Operational

Zoom Phone Operational

Calling (Inbound/Outbound) Operational

Devices (Softphones/Deskphones) Operational

BYOC - Premises Operational

Provider Exchange Operational

Emergency Calling Operational

Recording Service Operational

APAC - Zoom Phone Operational

Zoom Phone Operational

Calling (Inbound/Outbound) Operational

Devices (Softphones/Deskphones) Operational

BYOC - Premises Operational

Provider Exchange Operational

Emergency Calling Operational

Recording Service Operational

LATIN AMERICA - Zoom Phone Operational

Zoom Phone Operational

Calling (Inbound/Outbound) Operational

Devices (Softphones/Deskphones) Operational

BYOC - Premises Operational

Provider Exchange Operational

Emergency Calling Operational

Recording Service Operational

JAPAN - Zoom Phone Operational

Zoom Phone Operational

Calling (Inbound/Outbound) Operational

Devices (Softphones/Deskphones) Operational

BYOC - Premises Operational

Provider Exchange Operational

Emergency Calling Operational

Recording Service Operational

HONG KONG/CHINA - Zoom Phone Operational

Zoom Phone Operational

Calling (Inbound/Outbound) Operational

Devices (Softphones/Deskphones) Operational

BYOC - Premises Operational

Provider Exchange Operational

Emergency Calling Operational

Recording Service Operational

AUSTRALIA - Zoom Phone Operational

Zoom Phone Operational

Calling (Inbound/Outbound) Operational

Devices (Softphones/Deskphones) Operational

BYOC - Premises Operational

Provider Exchange Operational

Emergency Calling Operational

Recording Service Operational

Global - Zoom Phone Operational

Web Portal (Admin/Users/Provisioning/Dashboard & Reporting) Operational

Third Party Contact Center Integration (Five9/Twilio/Talkdesk/inContact/Genesys) Operational

Integration (API/Webhook) Operational

Cisco Rooms registered to Zoom Phone Operational

Polycom Rooms registered to Zoom Phone Operational

Zoom Chat Operational

Chat Messaging: Peer To Peer Messaging, History, Channels, Push Notifications Operational

User Profiles and Presence Operational

File Transfers: File, Video, Pictures, Voice Operational

Archive Message: Archiving IM message with Third-parties and Email Notifications Operational

Search Operational

Zoom Room Operational

Zoom Rooms Digital Signage Operational

Zoom IQ for Sales Operational

Zoom IQ Operational

Deals Operational

Email Notifications Operational

Conversation Analytics Operational

Recordings Operational

NORTH AMERICAS - Zoom Contact Center Operational

Zoom Contact Center Operational

Voice (Inbound/Outbound) Operational

Video (Inbound/Outbound) Operational

Chat (Inbound/Outbound) Operational

SMS (Inbound/Outbound) Operational

Recording Service Operational

BYOC - Premises Operational

EMEA - Zoom Contact Center Operational

Zoom Contact Center Operational

Voice (Inbound/Outbound) Operational

Video (Inbound/Outbound) Operational

Chat (Inbound/Outbound) Operational

Recording Service Operational

BYOC - Premises Operational

APAC - Zoom Contact Center Operational

Zoom Contact Center Operational

Voice (Inbound/Outbound) Operational

Video (Inbound/Outbound) Operational

Chat (Inbound/Outbound) Operational

Recording Service Operational

LATIN AMERICA - Zoom Contact Center Operational

Zoom Contact Center Operational

Voice (Inbound/Outbound) Operational

Video (Inbound/Outbound) Operational

Chat (Inbound/Outbound) Operational

Recording Service Operational

JAPAN - Zoom Contact Center Operational

Zoom Contact Center Operational

Voice (Inbound/Outbound) Operational

Video (Inbound/Outbound) Operational

Chat (Inbound/Outbound) Operational

Recording Service Operational

BYOC - Premises Operational

AUSTRALIA - Zoom Contact Center Operational

Zoom Contact Center Operational

Voice (Inbound/Outbound) Operational

Video (Inbound/Outbound) Operational

Chat (Inbound/Outbound) Operational

Recording Service Operational

BYOC - Premises Operational

Global - Zoom Contact Center Operational

Web Portal (Admin/Users/Provisioning) Operational

Desktop Client (Supervisors/Agents) Operational

3rd Party Integration Clients (e.g. Salesforce, ServiceNow, Zendesk) Operational

Reporting Service Operational

Developer Platform (APIs/Webhooks) Operational

Developer Platform (SDKs) Operational

Zoom Support Operational

Knowledge Base Operational

Chatbot Operational

Ticketing Operational

Phone Support Operational

Zoom Workspace Reservation Operational

Live Streaming Operational

Zoom Whiteboard Operational

Zoom Community Operational

Zoom Video SDK Operational

Video Session Operational

Live Streaming Operational

Cloud Recording Operational

Calling Out Operational

REST API Operational

Webhooks Operational

Dashboard Operational

Zoom for Intune. Operational

Zoom Virtual Agent Operational

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Calendar Operational

Mail Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Announcing Updated IP Address Ranges Apr 1, 2023 23:59 - Apr 2, 2023 00:00 PDT

The following, new and updated IP subnet range will be deployed to Zoom resources starting no earlier than 30 days from the posting of this notice. We recommend that network administrators, with Zoom specific firewall or network rules, update their systems as soon as possible in preparation.

642 new IP ranges have been added for Zoom’s content delivery network. For a list of all IP ranges added, see: https://assets.zoom.us/docs/ipranges/ZoomCDN-March2023.txt

Additionally, the following 3 IP ranges have been removed from Zoom’s content delivery network:
108.156.119.249
108.156.120.242
108.156.129.247

Zoom will also be adding an additional data center as a part of the global Zoom routing network. This site is already in our previously announced IP address ranges. For network administrators with Zoom specific proxy rules, please update your PAC files with the following site.

New data center:
Jeddah - jed.zoom.us

A complete list of network firewall IP ranges for Zoom can be found on the Zoom Support site at: https://support.zoom.us/hc/en-us/articles/201362683
Posted on Mar 01, 2023 - 10:15 PST

Scheduled Zoom Software Quarterly Lifecycle Update (5/6/2023) May 6, 2023 17:00-18:00 PDT

Zoom will be enforcing a new minimum version of all our Zoom clients and plugins, roughly 90 days from now on May 6th, 2023. This affects the following products:
- Zoom client for meetings (Windows, macOS, Linux, iOS, Android, Blackberry, and Intune)
- Zoom Rooms (including Zoom Room Controllers)
- Zoom Phone Appliances
- VDI Client and Plugin
- Virtual Room Connector
- Meetings Connector
- Recording Connector
- Meetings SDK (Native and Web)
- Video SDK (Native and Web)

Please ensure your devices are updated to the latest version.

For more information, such as specific versions we are enforcing, please see the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.us/hc/en-us/articles/360059429231

To assist with checking the client versions on your account, refer to the Dashboard support article for more information: https://support.zoom.us/hc/en-us/articles/360039656511#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5
Posted on Feb 01, 2023 - 11:06 PST

Upcoming SX/NX Data Center Consolidation May 31, 2023 23:00 - Jun 1, 2023 00:00 PDT

Zoom is continuously optimizing our global footprint to improve performance and availability for our customers. With this, on 5/31/2023 Zoom will be decommissioning our SX (San Jose) and NX (New Jersey) data centers. Some of our newer data centers in SJC (San Jose) and IAD (Virginia) will become the primary replacements for SX and NX, with many customers already having moved to them.

To ensure that customers are aware of this change, we are sending out this notification, along with some reminders on allow lists for firewalls or other controls that will ensure customers are not impacted in any way by these changes. Customers should not need to do any active changes provided they are following the guidance as provided in this support article: https://support.zoom.us/hc/en-us/articles/201362683. Customers may notice IAD and SJC showing up more predominantly in their reporting and configurations, with SX and NX ultimately being removed. For any questions or concerns, please contact your account team.

FAQ
What is changing?
Zooms SX and NX data centers are being decommissioned in favor of newer data centers to support improved performance and availability.

When is this happening?
May 31st, 2023

What do I, as a customer, need to do?
In most cases nothing and the use of newer data centers such as SJC and IAD will be automatic.

Do I need to update my firewall or other systems to allow communications with these new data centers?
Following the guidelines in this support article (https://support.zoom.us/hc/en-us/articles/201362683) will help customers connect to the available Zoom data centers globally. As Zoom scales to meet customer demand and enable future products, platform IP addresses and network ranges will change to accommodate service growth and seasonal load spikes. As these services and ranges frequently evolve, Zoom does not provide specific IP address ranges assigned to geographical locations.

Will this be the only data center change?
As Zoom continuously optimizes our global footprint to improve performance and availability, the addition and removal of data centers is an ongoing process. Following the guidance in this support article (https://support.zoom.us/hc/en-us/articles/201362683) will help customers connect to the available Zoom data centers.

Are there other options available to avoid having to allow many IP subnets?
Zoom’s recommendation for secure and consistent access to Zoom services is to enable DNS-based inspection in network firewall and routing infrastructure. This helps provide a seamless collaboration experience both inside and outside your organization across Zoom’s global footprint.

Using DNS-based inspection, as your organization adopts new platform features or as Zoom’s infrastructure changes, additional IP range maintenance and firewall policy support should not be required to on-board these new cloud services using your infrastructure. In addition, Zoom provides optional settings in the Zoom account settings portal to customize data center locations for meeting and webinar data processing and storage locations for certain content data.
Posted on Mar 15, 2023 - 11:33 PDT

Past Incidents

Mar 25, 2023

No incidents reported today.

Mar 24, 2023

A subset of customers in UK are unable to receive calls.

Resolved - This incident has been resolved.
Mar 24, 05:39 PDT

Monitoring - Our underlying carriers have confirmed that they have resolved the issue causing a subset of customers in UK to be unable to receive calls. We will continue to monitor and provide updates as we have them.
Mar 24, 05:18 PDT

Update - We continue to work with our underlying carriers on resolving the issue causing a subset of customers in UK to be unable to receive calls and we will continue to provide updates as we have them.
Mar 24, 04:52 PDT

Identified - We have identified the issue causing a subset of customers in UK to be unable to receive calls. Our underlying carriers are experiencing an issue and we are working with them. We will continue to provide updates as we have them.
Mar 24, 04:13 PDT

Investigating - We are currently investigating reports of service degradation in UK region where a subset of customers in UK are unable to receive calls. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Mar 24, 03:41 PDT

Mar 23, 2023

Issue with Singapore Zoom Phone native service

Resolved - This incident has been resolved.
Mar 23, 22:46 PDT

Monitoring - We have resolved the issue with the Singapore Zoom phone service. We will continue to monitor and provide updates as we have them.
Mar 23, 22:35 PDT

Update - We continue to investigate the inbound issue with the Singapore Zoom phone service and we will provide updates as we have them.
Mar 23, 22:00 PDT

Update - We continue to investigate the inbound issue with the Singapore Zoom phone service and we will provide updates as we have them.
Mar 23, 21:00 PDT

Update - We continue to investigate the inbound issue with the Singapore Zoom phone service and we will provide updates as we have them.
Mar 23, 20:30 PDT

Identified - We continue to investigate the inbound issue with Singapore Zoom phone service, however the outbound calls have started working and we will provide updates as we have them.
Mar 23, 19:49 PDT

Update - We continue to investigate the issue with Singapore Zoom Phone service and will provide updates as we have them.
Mar 23, 19:32 PDT

Update - We continue to investigate the issue with Singapore Zoom Phone service and will provide updates as we have them.
Mar 23, 19:00 PDT

Update - We continue to investigate the issue with Singapore Zoom Phone service and will provide updates as we have them.
Mar 23, 18:30 PDT

Update - We continue to investigate the issue with Singapore Zoom Phone service and will provide updates as we have them.
Mar 23, 18:00 PDT

Update - We continue to investigate the issue with Singapore Zoom Phone service and will provide updates as we have them.
Mar 23, 17:42 PDT

Investigating - Our underlying carriers are experiencing an issue. Domestic inbound and outbound calls do not work in Singapore now. We are investigating the issue with our carriers.
Mar 23, 17:23 PDT

A subset of customers from Myanmar & Cambodia are unable to access Zoom.

Resolved - This incident has been resolved.
Mar 23, 20:39 PDT

Monitoring - We have resolved the issue with customers from Myanmar & Cambodia being unable to access Zoom. We will continue to monitor and provide updates as we have them.
Mar 23, 20:34 PDT

Identified - We have identified and investigating an issue with Myanmar & Cambodia customers unable to access Zoom. We will provide updates as we have them.
Mar 23, 20:25 PDT

Scheduled Update to the Prompted Desktop Client Version

Completed - The scheduled maintenance has been completed.
Mar 23, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 23, 19:01 PDT

Scheduled - On March 23, Zoom will be prompting Windows and MacOS users to update to 5.13.11 or higher. Only users with a desktop client below version 5.13.5 will be prompted to update to the newest version.

This prompt can be dismissed if you are unwilling or unable to update, as it is not a required update. IT admins that manage their desktop clients through MSI or GPO deployment can disable AutoUpdate, which disables end-users from manually checking for and applying updates, as well as preventing the Prompted update notification.

Learn more about important Zoom client versions: https://support.zoom.us/hc/en-us/articles/8161905498893

Please refer to the respective release notes for the prompted versions for more information about the available versions, or download the latest version from zoom.us/download.

Windows: https://support.zoom.us/hc/en-us/articles/201361953
macOS: https://support.zoom.us/hc/en-us/articles/201361963

There will be no operational impact with this new prompted version.
Mar 22, 18:02 PDT

Issue accessing Zoom mail and calendar

Resolved - We have resolved the issue accessing Zoom mail and calendar.
Mar 23, 11:05 PDT

Update - We are continuing to monitor for any further issues.
Mar 23, 10:27 PDT

Monitoring - We have resolved the issue with accessing Zoom mail and calendar. We will continue to monitor and provide updates as we have them.
Mar 23, 10:02 PDT

Investigating - We are currently investigating an issue accessing Zoom mail and calendar. Integrations (such as Google Calendar, Office 365) are working properly. We will provide updates as we have them.
Mar 23, 09:42 PDT

Mar 22, 2023

No incidents reported.

Mar 21, 2023

Mac Zoom Rooms users are unable to join Microsoft Teams meetings

Resolved - We have mitigated the issue with Mac Zoom Rooms users being unable to join Microsoft Teams meetings. A new Mac client will be released to address this issue.
Mar 21, 19:42 PDT

Update - We continue to work on resolving the issue and will provide updates as we have them.
Mar 21, 17:11 PDT

Update - We continue to work on resolving the issue and will provide updates as we have them.
Mar 21, 08:58 PDT

Update - We continue to work on resolving the issue and will provide updates as we have them.
Mar 21, 00:45 PDT

Identified - We have identified the issue where Mac Zoom Rooms users are unable to join Microsoft Teams meetings. We will continue to provide updates as we have them.
Mar 20, 19:52 PDT

Update - We continue to investigate the issue with Microsoft support and will provide updates as we have them.
Mar 20, 18:30 PDT

Update - We continue to investigate the issue with Microsoft support and will provide updates as we have them.
Mar 20, 16:30 PDT

Update - We continue to investigate the issue with Microsoft support and will provide updates as we have them.
Mar 20, 14:30 PDT

Update - We continue to investigate the issue with Microsoft support and will provide updates as we have them.
Mar 20, 12:30 PDT

Update - We continue to investigate the issue with Microsoft support and will provide updates as we have them.
Mar 20, 10:30 PDT

Update - We continue to investigate the issue with Microsoft support and will provide updates as we have them.
Mar 20, 08:30 PDT

Update - We continue to investigate the issue with Microsoft support and will provide updates as we have them.
Mar 20, 06:30 PDT

Update - We continue to investigate the issue with Microsoft support and will provide updates as we have them.
Mar 20, 04:30 PDT

Update - We continue to investigate the issue with Microsoft support and will provide updates as we have them.
Mar 20, 01:35 PDT

Update - We continue to investigate the issue with Microsoft support and will provide updates as we have them.
Mar 20, 00:00 PDT

Update - We continue to investigate the issue with Microsoft support and will provide updates as we have them.
Mar 19, 23:00 PDT

Update - We continue to investigate the issue with Microsoft support and will provide updates as we have them.
Mar 19, 22:00 PDT

Update - We continue to investigate the issue with Microsoft support and will provide updates as we have them.
Mar 19, 21:00 PDT

Investigating - Mac Zoom Rooms users are unable to join Microsoft Teams meetings. Our engineers are currently investigating with Microsoft support.
There is no impact to Android, Windows Zoom Rooms and Zoom meetings.
Mar 19, 20:31 PDT

Mar 20, 2023

A subset of customers may not able to send SMS successfully, receiving SMS is working properly

Resolved - This incident has been resolved.
Mar 20, 13:41 PDT

Update - We have resolved the issue with a subset of customers who may not be able to send SMS successfully while being able to receive SMS successfully. We will continue to monitor and provide updates as we have them.
Mar 20, 13:32 PDT

Update - We are continuing to monitor for any further issues.
Mar 20, 13:29 PDT

Monitoring - We have resolved the issue with a subset of customers who may not be able to send SMS successfully while being able to receive SMS successfully. We will continue to monitor and provide updates as we have them.
Mar 20, 13:27 PDT

Identified - We have identified the issue with a subset of customers who may not be able to send SMS successfully while being able to receive SMS successfully. We will continue to provide updates as we have them.
Mar 20, 12:35 PDT

Update - We are continuing to investigate this issue.
Mar 20, 12:30 PDT

Update - We are continuing to investigate this issue.
Mar 20, 12:28 PDT

Update - We are continuing to investigate this issue.
Mar 20, 12:24 PDT

Update - We are continuing to investigate this issue.
Mar 20, 12:18 PDT

Update - We are continuing to investigate this issue.
Mar 20, 12:17 PDT

Update - We are continuing to investigate this issue.
Mar 20, 12:16 PDT

Investigating - A subset of customers may not able to send SMS successfully, receiving SMS is working properly. We are currently investigating and will provide updates as we have them.
Mar 20, 12:15 PDT

Mac, Windows, Android, iOS, & Linux Client Update: 3/20/2023 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Mar 20, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 20, 00:00 PDT

Scheduled - We will be providing a new version of our Mac, Windows, and Linux clients. They will be available for download at https://zoom.us/download. We will also be performing a staggered release for iOS and Android on applicable app stores. This update will include an out-of-office status, immersive view enhancements, and message translation.

Mac - https://support.zoom.us/hc/en-us/articles/201361963
Windows - https://support.zoom.us/hc/en-us/articles/201361953
Android - https://support.zoom.us/hc/en-us/articles/201361973
iOS - https://support.zoom.us/hc/en-us/articles/201361943
Linux - https://support.zoom.us/hc/en-us/articles/205759689

There is no operational impact. All services will be available during this scheduled update.
Mar 17, 11:31 PDT

Mar 19, 2023

Web Backend Update: 3/19/2023 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Mar 19, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 17:01 PDT

Scheduled - We will be performing routine maintenance on our Web Backend. Please refer to https://support.zoom.us/hc/en-us/articles/204758419 for more details. This update includes enhancements to webinar templates.

There is no operational impact. All services will be available during this scheduled update.
Mar 17, 11:30 PDT

Zoom Virtual Agent Update: 3/19/2023 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Mar 19, 02:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 17:01 PDT

Scheduled - We will be providing an update to Zoom Virtual Agent. Please refer to https://support.zoom.us/hc/en-us/articles/12336946876557 for more details. This update includes the intent manager setup guide.

There is no operational impact. All services will be available during this scheduled update.
Mar 17, 11:31 PDT

Zoom Phone Update: 3/19/2023 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Mar 19, 02:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 18, 17:01 PDT

Scheduled - We will be providing an update to Zoom Phone. Please refer to https://support.zoom.us/hc/en-us/articles/360022782511 for more details. This update includes Zoom Assistant.

There is no operational impact. All services will be available during this scheduled update.
Mar 17, 11:30 PDT

Mar 18, 2023

São Paulo Zoom Phone Maintenance

Completed - The scheduled maintenance has been completed.
Mar 18, 06:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 23:01 PDT

Scheduled - Zoom will perform emergency maintenance at our São Paulo data center starting at 3AM BRT (11:00PM Pacific) on March 17th. Zoom Phone users registered to the São Paulo data center will be automatically registered in an alternative datacenter. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.

If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Querétaro, Mexico data center in addition to the São Paulo data center. During the maintenance window, connectivity to Zoom’s São Paulo data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Querétaro, Mexico data center. Traffic will continue to be routed through the Zoom São Paulo data center once the maintenance is completed.

For customers that use hardware phones, refer to this link for the devices that support the alternative datacenter process as described above: https://support.zoom.us/hc/en-us/articles/360029698771-Supported-desk-phone-features#h_01GNZ783VT6YXHES8NSXBA5M9A
Mar 17, 18:26 PDT

Zoom Contact Center Update: 3/18/2023 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Mar 18, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 17:00 PDT

Scheduled - We will be providing an update to Zoom Contact Center. Please refer to https://support.zoom.us/hc/en-us/articles/4426808975117 for more details. This update includes local flow variables.

There is no operational impact. All services will be available during this scheduled update.
Mar 17, 11:30 PDT

Mar 17, 2023

A subset of users may have experienced issue with Whiteboard feature.

Resolved - A subset of users may have experienced issue with our whiteboard feature between 7 - 7:34 PM PST. Our engineers have identified & resolved the issue. We will continue to monitor to provide further updates.
Mar 17, 19:49 PDT

Scheduled Update to the Prompted Desktop Client Version (Windows and macOS only)

Completed - The scheduled maintenance has been completed.
Mar 17, 18:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 17, 17:00 PDT

Scheduled - On March 17, 2023, Zoom will be prompting users to update to 5.13.11 for Windows and macOS. Only users with a desktop client below the specified versions (5.13.3 on Windows and 5.12.9 on macOS) will be prompted to update to the newest version.

This prompt can be dismissed if you are unwilling or unable to update, as it is not a required update. IT admins that manage their desktop clients through MSI or GPO deployment can disable AutoUpdate, which disables end-users from manually checking for and applying updates, as well as preventing the Prompted update notification.

Learn more about important Zoom client versions: https://support.zoom.us/hc/en-us/articles/8161905498893

Please refer to the respective release notes for the prompted versions for more information about the available versions, or download the latest version from zoom.us/download.

- Windows: https://support.zoom.us/hc/en-us/articles/201361953
- macOS: https://support.zoom.us/hc/en-us/articles/201361963

There will be no operational impact with this new prompted version.
Mar 17, 14:41 PDT

Call drops in São Paulo sip zone

Resolved - This incident has been resolved.
Mar 17, 14:45 PDT

Monitoring - Impacts to the São Paulo SIP zone are recovered. We will continue to monitor for any further issues.
Mar 17, 14:31 PDT

Update - Our engineers continue to work to resolve the issue affecting our São Paulo SIP Zone. We will provide updates as we have them.
Mar 17, 13:18 PDT

Update - In addition to hardware clients that do not support failover, singly connected BYOC customers will also be impacted.

If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to the Sao Paulo (SP) and Mexico (QR) data center in addition to the Sao Paulo datacenter (SP).

Connectivity to the Sao Paulo datacenter (SP) is blocked, which will force calls from the Session Border Controller (SBC) to failover to the Mexico (QR) data center.

We will continue to provide updates as we have them.
Mar 17, 12:20 PDT

Identified - We have identified the issue impacting customers and have moved customers to backup sip zone. A subset of customers whose hardware devices do not support failover remain down. We are working to restore these and will update our progress as we have updates.
Mar 17, 11:55 PDT

Investigating - We are investigating failures in our São Paulo SIP Zone, impacting calls that use this region. We will provide updates as we have them.
Mar 17, 11:29 PDT

Mar 16, 2023

No incidents reported.

Mar 15, 2023

A subset of customers are experiencing delay with processing Zoom Meeting recordings

Resolved - This incident has been resolved.
Mar 15, 01:56 PDT

Monitoring - We have resolved the issue causing delay in Zoom Meeting recording processing. We will continue to monitor and provide updates as we have them.
Mar 15, 00:29 PDT

Identified - We identified the problem and isolated it, we are waiting for the backlog to be cleared. We will continue to monitor and provide updates.
Mar 15, 00:16 PDT

Investigating - Our monitoring has detected service degradation with respect to one of the Zoom Meeting Recording zones. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Mar 14, 23:58 PDT

Mar 14, 2023

A subset of customers in China are experiencing an issue accessing Zoom.

Resolved - This incident has been resolved
Mar 14, 20:56 PDT

Monitoring - The issue which caused connectivity issues for a subset of users in China has been resolved. We will continue to monitor and provide updates as we have them
Mar 14, 08:14 PDT

Update - We continue to investigate the issue with customers in China that are experiencing an issue accessing Zoom. We will continue to provide updates as we have them.
Mar 14, 07:00 PDT

Investigating - We are investigating an issue for customers in China that are unable to access Zoom. We will provide updates as we have them
Mar 13, 22:59 PDT

Mar 13, 2023

Mar 12, 2023

No incidents reported.

Mar 11, 2023

No incidents reported.