Zoom Service Status
All Systems Operational

About This Site

For more information, please visit https://support.zoom.us

Zoom Chat Operational
Zoom Chat ? Operational
Chat Messaging: Peer To Peer Messaging, History, Channels, Push Notifications Operational
User Profiles and Presence Operational
File Transfers: File, Video, Pictures, Voice Operational
Archive Message: Archiving IM message with Third-parties and Email Notifications Operational
Search Operational
Zoom Community Operational
Zoom Conference Room Connector Operational
Zoom Connector for Cisco Operational
Zoom Connector for Polycom Operational
Zoom Contact Center - Global Operational
Web Portal (Admin/Users/Provisioning) Operational
Desktop Client (Supervisors/Agents) Operational
3rd Party Integration Clients (e.g. Salesforce, ServiceNow, Zendesk) Operational
Reporting Service Operational
Developer Platform (APIs/Webhooks) Operational
Developer Platform (SDKs) Operational
Zoom Contact Center - APAC Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
Recording Service Operational
Zoom Contact Center - AUSTRALIA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
Recording Service Operational
BYOC - Premises Operational
Zoom Contact Center - EMEA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
Recording Service Operational
BYOC - Premises Operational
Zoom Contact Center - JAPAN Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
Recording Service Operational
BYOC - Premises Operational
Zoom Contact Center - LATIN AMERICA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
Recording Service Operational
Zoom Contact Center - NORTH AMERICA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
SMS (Inbound/Outbound) Operational
Recording Service Operational
BYOC - Premises Operational
Zoom Developer Platform Operational
Web SDK Operational
REST API Operational
Marketplace Operational
Webhooks Operational
Zoom Events ? Operational
Zoom for Intune. Operational
Zoom IQ for Sales Operational
Zoom IQ Operational
Deals Operational
Email Notifications Operational
Conversation Analytics Operational
Recordings Operational
Zoom Live Streaming Operational
Zoom Mail Operational
Calendar Operational
Mail Operational
Zoom Meetings Operational
Zoom Meetings ? Operational
In-Meeting Chat/Polling Operational
Archiving Operational
Live Transcription Operational
Closed Captioning Operational
Web Client Operational
Live Streaming Operational
Meeting Dial-in/Telephony ? Operational
Zoom Conference Room Connector ? Operational
Recording Operational
Zoom Meeting Invite Operational
Zoom Phone - Global Operational
Web Portal (Admin/Users/Provisioning/Dashboard & Reporting) Operational
Third Party Contact Center Integration (Five9/Twilio/Talkdesk/inContact/Genesys) Operational
Integration (API/Webhook) Operational
Cisco Rooms registered to Zoom Phone Operational
Polycom Rooms registered to Zoom Phone Operational
Zoom Phone - APAC Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - AUSTRALIA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - EMEA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - HONG KONG/CHINA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - JAPAN Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - LATIN AMERICA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - NORTH AMERICAS Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
SMS/MMS (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Room Operational
Zoom Room Operational
Zoom Rooms Digital Signage Operational
Zoom Subscription Operational
Zoom Support Operational
Knowledge Base Operational
Chatbot Operational
Ticketing Operational
Phone Support Operational
Zoom Video SDK Operational
Video Session Operational
Live Streaming Operational
Cloud Recording Operational
Calling Out Operational
REST API Operational
Webhooks Operational
Dashboard Operational
Zoom Video Webinars Operational
Zoom Video Webinars ? Operational
Polling Operational
Zoom Virtual Agent Operational
Zoom Website Operational
Zoom Dashboard & Reporting Operational
Download Center Operational
Web Portal Operational
Web Client Operational
Zoom Rooms Operational
Integrations/Calendar/Plug-In/Add-In Operational
Zoom Learning Center Operational
Zoom Whiteboard Operational
Zoom Workspace Reservation Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Announcing IP Address Changes (No Operational Impact) Jun 1, 2023 23:59 - Jun 2, 2023 00:00 PDT
Zoom will be adding additional data center names as a part of the global Zoom routing network. These sites are already in our previously announced IP address ranges and will be enabled at launch for customers. For network administrators with Zoom specific proxy rules, please update your PAC files with the following sites to utilize these data centers.

New data centers:
US East - dca.zoom.us
US West - pao.zoom.us

A complete list of network firewall IP ranges for Zoom can be found on the Zoom Support site at: https://support.zoom.us/hc/en-us/articles/201362683
Posted on May 01, 2023 - 13:12 PDT
New York Zoom Phone Maintenance Jun 24, 2023 17:00-23:00 PDT
Zoom will perform maintenance at our (New York) data center on June 24th. Zoom Phone users registered to the US East (New York) data center will be automatically registered in an alternative datacenter starting at 8:00PM Eastern Time (5:00PM Pacific) on June 24th. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.

If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s US West (N. California) data center in addition to the US East (New York) data center. During the maintenance window, connectivity to Zoom’s US East (New York) data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s US West (N. California) data center. Traffic will continue to be routed through the Zoom's US East (New York) data center once the maintenance is completed.

For customers that use hardware phones, refer to this link for the devices support the alternative datacenter process as described above: https://support.zoom.us/hc/en-us/articles/360029698771-Supported-desk-phone-features#h_01GNZ783VT6YXHES8NSXBA5M9A
Posted on May 26, 2023 - 11:46 PDT
Amsterdam Zoom Contact Center Maintenance Jun 30, 2023 13:00-15:00 PDT
Update - We will be undergoing scheduled maintenance during this time.
Apr 18, 2023 - 14:12 PDT
Scheduled - Zoom will perform part of network maintenance at our Europe (Amsterdam) data center starting at 10 PM CEST (1 PM Pacific) on June 30th. Zoom Contact Center users registered to the Amsterdam data center will be automatically registered in an alternative data center. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.

If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Frankfurt data center in addition to the Amsterdam data center. During the maintenance window, connectivity to Zoom’s Amsterdam data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Frankfurt data center. Traffic will continue to be routed through the Zoom Amsterdam data center once the maintenance is completed.
Apr 05, 2023 - 09:40 PDT
Announcing Updated IP Address Ranges Jul 1, 2023 23:59 - Jul 2, 2023 00:00 PDT
The following new and updated IP subnet ranges will be deployed to Zoom resources starting no earlier than 30 days from the posting of this notice. We recommend that network administrators, with Zoom specific firewall or network rules, update their systems as soon as possible in preparation.

An IP address (52.84.151.0/24) was announced for Zoom services in November 2022; however moving forward, this range is part of Zoom’s CDN network. Please update your firewall rules accordingly.

Additionally, as Zoom continues to expand on its IPv6 footprint, we will be adding a new CIDR for meeting services.

New IPv6:
2407:30C0::/32

A complete list of network firewall IP ranges for Zoom can be found on the Zoom Support site at: https://support.zoom.us/hc/en-us/articles/201362683
Posted on May 31, 2023 - 15:43 PDT
Scheduled Zoom Software Quarterly Lifecycle Update (8/5/2023) Aug 5, 2023 17:00-18:00 PDT
Zoom will be enforcing a new minimum version of all our Zoom clients and plugins roughly 90 days from now on August 5, 2023. This affects the following products:
- Zoom client for meetings (Windows, macOS, Linux, iOS, Android, Blackberry, and Intune)
- Zoom Rooms (including Zoom Room Controllers and companion whiteboards)
- Zoom Phone Appliances
- VDI Client and Plugin
- Virtual Room Connector
- Meetings Connector
- Recording Connector
- Meetings SDK (Native and Web)
- Video SDK (Native and Web)

Please ensure your devices are updated to the latest version.

For more information, such as specific versions we are enforcing, please see the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.us/hc/en-us/articles/360059429231

To assist with checking the client versions on your account, refer to the Dashboard support article for more information: https://support.zoom.us/hc/en-us/articles/360039656511#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5
Posted on May 01, 2023 - 14:18 PDT
Past Incidents
Jun 1, 2023
Upcoming SX/NX Data Center Consolidation
Completed - The scheduled maintenance has been completed.
Jun 1, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 31, 23:00 PDT
Scheduled - Zoom is continuously optimizing our global footprint to improve performance and availability for our customers. With this, on 5/31/2023 Zoom will be decommissioning our SX (San Jose) and NX (New Jersey) data centers. Some of our newer data centers in SJC (San Jose) and IAD (Virginia) will become the primary replacements for SX and NX, with many customers already having moved to them.

To ensure that customers are aware of this change, we are sending out this notification, along with some reminders on allow lists for firewalls or other controls that will ensure customers are not impacted in any way by these changes. Customers should not need to do any active changes provided they are following the guidance as provided in this support article: https://support.zoom.us/hc/en-us/articles/201362683. Customers may notice IAD and SJC showing up more predominantly in their reporting and configurations, with SX and NX ultimately being removed. For any questions or concerns, please contact your account team.

FAQ
What is changing?
Zooms SX and NX data centers are being decommissioned in favor of newer data centers to support improved performance and availability.

When is this happening?
May 31st, 2023

What do I, as a customer, need to do?
In most cases nothing and the use of newer data centers such as SJC and IAD will be automatic.

Do I need to update my firewall or other systems to allow communications with these new data centers?
Following the guidelines in this support article (https://support.zoom.us/hc/en-us/articles/201362683) will help customers connect to the available Zoom data centers globally. As Zoom scales to meet customer demand and enable future products, platform IP addresses and network ranges will change to accommodate service growth and seasonal load spikes. As these services and ranges frequently evolve, Zoom does not provide specific IP address ranges assigned to geographical locations.

Will this be the only data center change?
As Zoom continuously optimizes our global footprint to improve performance and availability, the addition and removal of data centers is an ongoing process. Following the guidance in this support article (https://support.zoom.us/hc/en-us/articles/201362683) will help customers connect to the available Zoom data centers.

Are there other options available to avoid having to allow many IP subnets?
Zoom’s recommendation for secure and consistent access to Zoom services is to enable DNS-based inspection in network firewall and routing infrastructure. This helps provide a seamless collaboration experience both inside and outside your organization across Zoom’s global footprint.

Using DNS-based inspection, as your organization adopts new platform features or as Zoom’s infrastructure changes, additional IP range maintenance and firewall policy support should not be required to on-board these new cloud services using your infrastructure. In addition, Zoom provides optional settings in the Zoom account settings portal to customize data center locations for meeting and webinar data processing and storage locations for certain content data.
Mar 15, 11:33 PDT
May 31, 2023
Issues with Joining Meetings
Resolved - This incident has been resolved.
May 31, 13:28 PDT
Monitoring - We have resolved the potential delay issue for a subset of customers when joining Zoom Meetings. We will continue to monitor and provide updates as we have them.
May 31, 13:13 PDT
Investigating - We are currently investigating a potential delay for a subset of customers when joining Zoom Meetings.
May 31, 12:59 PDT
May 30, 2023

No incidents reported.

May 29, 2023
Mac, Windows, Android, iOS, & Linux Client Update: 5/29/2023 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
May 29, 05:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 29, 00:00 PDT
Scheduled - We will be providing a new version of our Mac, Windows, and Linux clients. They will be available for download at https://zoom.us/download. We will also be performing a staggered release for iOS and Android on applicable app stores. This update will include name pronunciation in profile cards, Zoom IQ Meeting Summary, and delegate access for Zoom Mail Service.

Mac - https://support.zoom.us/hc/en-us/articles/201361963
Windows - https://support.zoom.us/hc/en-us/articles/201361953
Android - https://support.zoom.us/hc/en-us/articles/201361973
iOS - https://support.zoom.us/hc/en-us/articles/201361943
Linux - https://support.zoom.us/hc/en-us/articles/205759689

There is no operational impact. All services will be available during this scheduled update.
May 26, 09:31 PDT
Issue with outbound calls from Zoom Phone users to China.
Resolved - This incident has been resolved.
May 29, 03:24 PDT
Monitoring - We have resolved an issue where outbound calls from Zoom phone users to China is impacted. We will monitor and provide updates as we have them.
May 29, 03:08 PDT
Identified - We identified an issue with provider where outbound calls from Zoom phone users to China is impacted. We will provide updates as we have them.
May 29, 01:38 PDT
Update - We continue to investigate an issue where outbound calls from Zoom phone users to China is impacted. We will provide updates as we have them.
May 29, 00:40 PDT
Investigating - We are investigating an issue where outbound calls from Zoom phone users to China is impacted. We will provide updates as we have them.
May 29, 00:03 PDT
May 28, 2023
Issue displaying live and past meetings
Resolved - This incident has been resolved, We will continue to monitor however if you notice any past meeting data is missing please contact Zoom support team.
May 28, 20:43 PDT
Monitoring - We have resolved the issue causing a subset of customers to experience a delay displaying live meetings. We continue to fix delayed past meeting data for a small subset of customers. We will continue to provide updates as we have them.
May 28, 18:41 PDT
Update - We continue to work to resolve the issue causing a subset of customers to experience a delay displaying live and past meetings. We will continue to provide updates as we have them.
May 28, 17:51 PDT
Identified - We have identified the issue causing a subset of customers to experience a delay displaying live and past meetings. We will continue to provide updates as we have them.
May 28, 17:21 PDT
Investigating - A subset of customer’s dashboards may be experiencing a delay displaying live and past meetings. We are currently investigating and will provide updates as we have them.
May 28, 16:54 PDT
Zoom Virtual Agent Update: 5/28/2023 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
May 28, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 17:00 PDT
Scheduled - We will be providing an update to Zoom Virtual Agent. Please refer to https://support.zoom.us/hc/en-us/articles/12336946876557 for more details. This update includes support for bot-to-bot handoff.

There is no operational impact. All services will be available during this scheduled update.
May 26, 09:10 PDT
Zoom Phone Update: 5/28/2023 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
May 28, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 17:00 PDT
Scheduled - We will be providing an update to Zoom Phone. Please refer to https://support.zoom.us/hc/en-us/articles/360022782511 for more details. This update includes SMS support for US and Canada toll-free numbers.

There is no operational impact. All services will be available during this scheduled update.
May 26, 09:10 PDT
May 27, 2023
Issue with Zoom Virtual Agent bot
Resolved - Customers may not be able to connect to Zoom Virtual Agent bot between 6:30 AM UTC -6:45AM UTC, This issue has been resolved and access restored.
May 27, 23:30 PDT
Web Backend Update: 5/27/2023 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
May 27, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 27, 17:00 PDT
Scheduled - We will be performing routine maintenance on our Web Backend. Please refer to https://support.zoom.us/hc/en-us/articles/204758419 for more details. This update includes the reorganization of settings for mail, calendar, profile, and contacts.

There is no operational impact. All services will be available during this scheduled update.
May 26, 09:10 PDT
Zoom Contact Center Update: 5/27/2023 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
May 27, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 26, 17:00 PDT
Scheduled - We will be providing an update to Zoom Contact Center. Please refer to https://support.zoom.us/hc/en-us/articles/4426808975117 for more details. This update includes concurrent licensing.

There is no operational impact. All services will be available during this scheduled update.
May 26, 09:10 PDT
May 26, 2023
issue with blog.zoom.US
Resolved - Between 11:50 UTC and 18:05 UTC a subset of customers may have experienced an issue with blog.zoom.us
May 26, 11:34 PDT
May 25, 2023

No incidents reported.

May 24, 2023

No incidents reported.

May 23, 2023

No incidents reported.

May 22, 2023
We are investigating an issue with publishing Zoom Events.
Resolved - This incident has been resolved.
May 22, 16:58 PDT
Monitoring - The issue with publishing Zoom Events has been resolved. We will continue to monitor and provide updates as we have them.
May 22, 16:49 PDT
Identified - We have identified the issue with publishing Zoom Events. We will provide updates as we have them.
May 22, 16:33 PDT
Update - We continue to investigate the issue with publishing Zoom Events. We will provide updates as we have them.
May 22, 16:00 PDT
Update - We continue to investigate the issue with publishing Zoom Events. We will provide updates as we have them.
May 22, 15:30 PDT
Update - We continue to investigate the issue with publishing Zoom Events. We will provide updates as we have them.
May 22, 15:00 PDT
Update - We continue to investigate the issue with publishing Zoom Events. We will provide updates as we have them.
May 22, 14:47 PDT
Update - We continue to investigate the issue with publishing Zoom Events. We will provide updates as we have them.
May 22, 14:29 PDT
Update - We continue to investigate the issue with publishing Zoom Events. We will provide updates as we have them.
May 22, 14:13 PDT
Investigating - We are investigating an issue with publishing Zoom Events. We will provide updates as we have them.
May 22, 13:53 PDT
May 21, 2023

No incidents reported.

May 20, 2023

No incidents reported.

May 19, 2023
Hong Kong Zoom Phone Maintenance
Completed - The scheduled maintenance has been completed.
May 19, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 19, 09:00 PDT
Scheduled - We will be performing Zoom Phone maintenance on our Hong Kong datacenter (HK) on May 20, 2023 at 12AM HKT (9:00AM Pacific on May 19).

Zoom Phone users registered to the Hong Kong data center will be automatically registered in an alternative datacenter starting at 12AM HKT Time on May 20 (9:00AM Pacific on May 19). During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically. If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Singapore data center in addition to the Hong Kong data center. During the maintenance window, connectivity to Zoom’s Hong Kong data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Singapore data center. Traffic will continue to be routed through the Zoom Hong Kong data center once the maintenance is completed.

For customers that use hardware phones, refer to this link for the devices support the alternative datacenter process as described above: https://support.zoom.us/hc/en-us/articles/360029698771#h_01GNZ783VT6YXHES8NSXBA5M9A
Apr 28, 09:25 PDT
May 18, 2023

No incidents reported.

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