All Systems Operational

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For more information, please visit https://support.zoom.us

Zoom Meetings ? Operational
Zoom Video Webinars ? Operational
Zoom Phone Operational
Zoom Chat ? Operational
Zoom Website Operational
Zoom Dashboard & Reporting Operational
Download Center Operational
Web Portal Operational
Web Client Operational
Zoom Room Operational
Conference Room Connector Operational
Zoom Cloud Room Connector ? Operational
Zoom Connector for Cisco Operational
Zoom Connector for Polycom Operational
Cloud Recording Operational
Meeting Telephony Services ? Operational
Integrations Operational
Live Streaming Operational
Zoom Developer Platform Operational
Web SDK Operational
REST API Operational
Marketplace Operational
Webhooks Operational
Zoom Support Center Operational
Zoom Events ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Update - This maintenance has been deferred until further notice.
Jul 16, 08:28 PDT
Scheduled - We will be performing maintenance on our Asia (Tianjin) data center on July 17, 2021.

No new meetings will be started in the Tianjin data center after 6:00PM CST (3:00AM PDT) on July 16th. However, if any meetings started in the Tianjin data center are still ongoing at 6:00AM CST on July 17th (3:00PM PST on July 16th), they will be ended and can be manually restarted in a different data center.
Jun 28, 12:08 PDT
Update - This maintenance has been deferred until further notice.
Jul 16, 08:59 PDT
Scheduled - We will be performing maintenance on our Canada (Vancouver) data center on July 17, 2021.

No new meetings will be started in the Vancouver data center after 6:00PM PST on July 16th. However, if any meetings started in the Vancouver data center are still ongoing at 6:00AM PST on July 17th, they will be ended and can be manually restarted in a different data center.

Zoom Phone users registered to the Vancouver data center will be automatically registered in an alternative datacenter starting at 12:00AM PST on July 17th with no impact expected. If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Toronto data center in addition to the Vancouver data center. During the maintenance window, connectivity to Zoom’s Vancouver data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Toronto data center. Traffic will continue to be routed through the Zoom Vancouver data center once the maintenance is completed.
Jun 28, 12:10 PDT
Update - This maintenance has been deferred until further notice.
Jul 16, 09:55 PDT
Scheduled - We will be performing maintenance on our Asia (Mumbai) data center on July 24 2021.

No new meetings will be started in the Mumbai data center after 6:00PM IST (5:30AM PDT) on July 23th. However, if any meetings started in the Mumbai data center are still ongoing at 6:00AM IST on July 24th (5:30PM PDT on July 23th), they will be ended and can be manually restarted in a different data center.
Jul 8, 09:27 PDT
Update - This maintenance has been deferred until further notice.
Jul 16, 09:58 PDT
Scheduled - We will be performing maintenance on our Europe (Frankfurt) data center on July 24, 2021.

No new meetings will be started in the Frankfurt data center after 6:00PM CEST (9:00AM PDT) on July 23th. However, if any meetings started in the Frankfurt data center are still ongoing at 6:00AM CEST on July 24th (9:00PM PDT on July 23th), they will be ended and can be manually restarted in a different data center.

Zoom Phone users registered to the Frankfurt data center will be automatically registered in an alternative datacenter starting at 12:00AM CEST on July 24th (3:00PM PDT on July 23th) with no impact expected. If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Amsterdam data center in addition to the Frankfurt data center. During the maintenance window, connectivity to Zoom’s Frankfurt data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Amsterdam data center. Traffic will continue to be routed through the Zoom Frankfurt data center once the maintenance is completed.
Jul 8, 09:25 PDT
We will be performing routine maintenance on our Web Backend. Please refer to https://support.zoom.us/hc/en-us/articles/204758419 for more details. This update includes enhancements to the pronouns feature and device management.

There is no operational impact. All services will be available during this scheduled update.
Posted on Jul 23, 11:32 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 21, 10:43 PDT
Scheduled - We will be performing maintenance on our Australia (Melbourne) data center on July 31st, 2021. No operational impact is expected as we reroute traffic for meetings and Zoom phone from 1:00AM - 6:00AM AEST on July 31st (8:00AM - 1:00PM PDT on July 30th).
Jul 16, 09:48 PDT
Update - We will be undergoing scheduled maintenance during this time.
Jul 21, 10:45 PDT
Scheduled - We will be performing maintenance on our Australia (Sydney) data center on August 7th, 2021. No operational impact is expected as we reroute traffic for meetings and Zoom phone from 1:00AM - 6:00AM AEST on August 7th (8:00AM - 1:00PM PDT on August 6th).
Jul 16, 09:51 PDT
The following IP subnet ranges are no longer in use and will be removed from Zoom resources starting no earlier than 30 days from the posting of this notice (July 7). We recommend that network administrators, with Zoom specific firewall or network rules, update their systems as soon as possible in preparation.

Removed IP address ranges:
152.67.152.0/21
193.123.176.0/20

Additionally, Zoom has been able to work with its CDN provider to obtain dedicated static IPs within the previous existing ranges for that provider. These CDN IP addresses are used to optimize the delivery of recordings and other assets from the Zoom website. These ranges are not used for the in-meeting experience.

A complete list of network firewall IP ranges for Zoom can be found on the Zoom Support site at: https://support.zoom.us/hc/en-us/articles/201362683
Posted on Jul 7, 12:14 PDT
Past Incidents
Jul 24, 2021

No incidents reported today.

Jul 23, 2021

No incidents reported.

Jul 22, 2021

No incidents reported.

Jul 21, 2021

No incidents reported.

Jul 20, 2021
Resolved - This incident has been resolved.
Jul 20, 13:47 PDT
Monitoring - We have resolved the issue causing a subset of users to be unable to view past meeting details in the dashboard. We will continue to monitor and provide updates as we have them.
Jul 20, 13:17 PDT
Identified - We have identified the issue causing a subset of users unable to view past meeting details in the dashboard. We will continue to provide updates as we have them.
Jul 20, 06:33 PDT
Investigating - We have received reports that a subset of users are unable to view past meeting details in the dashboard. We are currently investigating and will provide updates as we have them.
Jul 20, 05:51 PDT
Jul 19, 2021
Completed - The scheduled maintenance has been completed.
Jul 19, 06:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 02:00 PDT
Scheduled - We will be providing a new version of our Mac, Windows, and Linux clients. They will be available for download at https://zoom.us/download. We will also be performing a staggered release for iOS and Android on applicable app stores. This update will include the relaunch of the Active Apps Notifier and support for post-meeting surveys.

Mac - https://support.zoom.us/hc/en-us/articles/201361963
Windows - https://support.zoom.us/hc/en-us/articles/201361953
Android - https://support.zoom.us/hc/en-us/articles/201361973
iOS - https://support.zoom.us/hc/en-us/articles/201361943
Linux - https://support.zoom.us/hc/en-us/articles/205759689

There is no operational impact. All services will be available during this scheduled update.
Jul 16, 10:22 PDT
Jul 18, 2021
Completed - The scheduled maintenance has been completed.
Jul 18, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 17:01 PDT
Scheduled - We will be providing an update to Zoom Phone. Please refer to https://support.zoom.us/hc/en-us/articles/360022782511 for more details. This update includes SMS support for call queues and auto receptionists.

There is no operational impact. All services will be available during this scheduled update.
Jul 15, 12:01 PDT
Jul 17, 2021
Completed - The scheduled maintenance has been completed.
Jul 17, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 17, 18:30 PDT
Scheduled - We will be performing routine maintenance on our Web Backend. Please refer to https://support.zoom.us/hc/en-us/articles/204758419 for more details. This update includes new settings for post-meeting surveys and recording audio prompts.

There is no operational impact. All services will be available during this scheduled update.
Jul 15, 12:01 PDT
Jul 16, 2021

No incidents reported.

Jul 15, 2021

No incidents reported.

Jul 14, 2021

No incidents reported.

Jul 13, 2021

No incidents reported.

Jul 12, 2021

No incidents reported.

Jul 11, 2021
Completed - The scheduled maintenance has been completed.
Jul 11, 17:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 17:30 PDT
Scheduled - We will be performing maintenance on our Asia (Hyderabad) data center on July 10, 2021.

No new meetings will be started in the Hyderabad data center after 6:00PM IST (5:30AM PDT July 9th) on July 9th. However, if any meetings started in the Hyderabad data center are still ongoing at 6:00AM IST on July 10th (5:30PM PDT on July 9th), they will be ended and can be manually restarted in a different data center.
Jun 28, 11:59 PDT
Completed - The scheduled maintenance has been completed.
Jul 11, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 15:00 PDT
Scheduled - We will be performing maintenance on our Europe (Amsterdam) data center on July 10, 2021.

No new meetings will be started in the Amsterdam data center after 6:00PM CEST (9:00AM PDT July 9th) on July 9th. However, if any meetings started in the Amsterdam data center are still ongoing at 6:00AM CEST on July 10th (9:00PM PDT on July 9th), they will be ended and can be manually restarted in a different data center.

Zoom Phone users registered to the Amsterdam data center will be automatically registered in an alternative datacenter starting at 12:00AM CEST on July 10th (3:00PM PDT on July 9th) with no impact expected. If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Frankfurt data center in addition to the Amsterdam data center. During the maintenance window, connectivity to Zoom’s Amsterdam data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Frankfurt data center. Traffic will continue to be routed through the Zoom Amsterdam data center once the maintenance is completed.
Jun 28, 12:01 PDT
Completed - The scheduled maintenance has been completed.
Jul 11, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 13:00 PDT
Scheduled - We will be performing maintenance on our Australia (Melbourne) data center on July 10, 2021.

No new meetings will be started in the Melbourne data center after 6:00PM AEST (1:00AM PDT) on July 9th. However, if any meetings started in the Melbourne data center are still ongoing at 6:00AM AEST on July 10th (1:00PM PDT on July 9th), they will be ended and can be manually restarted in a different data center.

Zoom Phone users registered to the Melbourne data center will be automatically registered in an alternative datacenter starting at 12:00AM AEST on July 10th (7:00AM PDT on July 9th) with no impact expected. If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Sydney data center in addition to the Melbourne data center. During the maintenance window, connectivity to Zoom’s Melbourne data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Sydney data center. Traffic will continue to be routed through the Zoom Melbourne data center once the maintenance is completed.
Jun 28, 12:06 PDT
Jul 10, 2021
Completed - The scheduled maintenance has been completed.
Jul 10, 18:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 10, 17:01 PDT
Scheduled - We will be performing routine maintenance on our Sales and Support chat on zoom.us. During this time, users will be unable to request live Sales or Support assistance via chat. All other request methods, based on your plan, will be available during this time. Please refer to https://support.zoom.us/hc/articles/201362003 for available contact options during this time.
Jul 1, 13:28 PDT
Resolved - We received reports that a subset of users in Europe were not able to connect to Zoom Phone. Our engineers have identified and resolved this issue.
Jul 10, 03:17 PDT