Zoom Status

All Systems Operational

About This Site

For more information, please visit https://support.zoom.us

Zoom Meetings Operational

Zoom Video Webinars Operational

Zoom Phone Operational

Zoom Chat Operational

Zoom Website Operational

Zoom Dashboard & Reporting Operational

Download Center Operational

Web Portal Operational

Web Client Operational

Conference Room Connector Operational

Zoom Cloud Room Connector Operational

Zoom Connector for Cisco Operational

Zoom Connector for Polycom Operational

Cloud Recording Operational

Meeting Telephony Services Operational

Integrations Operational

Live Streaming Operational

Zoom Developer Platform Operational

Web SDK Operational

REST API Operational

Marketplace Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Web Backend Update: 08/15/2020 (No Operational Impact) Aug 15, 18:00-22:00 PDT

We will be performing a routine maintenance on our Web Backend. Please refer to https://support.zoom.us/hc/en-us/articles/204758419 for more details. This update includes Zoom Phone availability in additional countries and additional admin controls for Zoom Phone.

There is no operational impact. All services will be available during this scheduled update.
Posted on Aug 14, 12:24 PDT

Zoom Phone Update: 08/16/2020 (No Operational Impact) Aug 15, 18:00-22:00 PDT

We will be providing an update to Zoom Phone. Please refer to https://support.zoom.us/hc/en-us/articles/360022782511 for more details. This update will include zero touch provisioning for Poly D230 and additional supported devices.

There is no operational impact. All services will be available during this scheduled update.
Posted on Aug 14, 12:24 PDT

Zoom Rooms Enhanced Encryption Enablement (08/15/2020) Aug 15, 23:00 - Aug 16, 01:00 PDT

We will be enabling enhanced encryption for Zoom Rooms, when connecting to the Zoom Rooms Controller and to the direct share functionality of the Zoom Meetings client. This enhanced encryption requires all Zoom Rooms devices to be running version 5.0.5. Zoom Rooms Controllers (including Zoom Rooms Scheduling Displays) not running the minimum versions will no longer function.

Please refer to https://support.zoom.us/hc/en-us/articles/360043770412 for more details.

If you have already updated your Zoom Rooms devices to version 5.0.5, there will be no operational impact.
Posted on Aug 14, 12:24 PDT

Mac, Windows, Android, iOS, & Linux Client Update: 08/17/2020 (No Operational Impact) Aug 17, 03:00-06:00 PDT

We will be providing a new version of our Mac, Windows, and Linux clients. They will be available for download at https://zoom.us/download. We will also be performing a staggered release for iOS and Android on applicable app stores. This update will include pre-approved consent for unmuting and new phone features.

Mac - https://support.zoom.us/hc/en-us/articles/201361963
Windows - https://support.zoom.us/hc/en-us/articles/201361953
Android - https://support.zoom.us/hc/en-us/articles/201361973
iOS - https://support.zoom.us/hc/en-us/articles/201361943
Linux - https://support.zoom.us/hc/en-us/articles/205759689

There is no operational impact. All services will be available during this scheduled update.
Posted on Aug 14, 12:23 PDT

Past Incidents

Aug 15, 2020

No incidents reported today.

Aug 14, 2020

No incidents reported.

Aug 13, 2020

Issue with intermittent connection to meetings and webinar

Resolved - We have resolved the issue impacting a subset of our meetings and webinars users connecting to a specific data center.
Aug 13, 16:31 PDT

Monitoring - We are continuing to monitor service for potentially impacted sessions. No new meetings or webinars should be impacted as they will leverage other data centers in Zoom’s global network.
Aug 13, 15:49 PDT

Identified - We have identified the issue impacting a subset of our meetings and webinars users connecting to a specific data center. We have removed the affected data center as an option for new meetings or webinars. As such, if your session has connection issues, please restart the meeting or webinar.
Aug 13, 15:24 PDT

Investigating - We have received new reports of intermittent connection issues to meetings and webinars for a subset of our users. Our team is continuing to investigate.
Aug 13, 15:04 PDT

Monitoring - Meeting and webinar services have been restored. We are continuing to monitor and will provide updates as we have them.
Aug 13, 14:52 PDT

Investigating - We are experiencing intermittent connection issues in one of our east coast sites. Current impact is some users may experience intermittent connectivity to meetings.
Aug 13, 14:30 PDT

Aug 12, 2020

No incidents reported.

Aug 11, 2020

No incidents reported.

Aug 10, 2020

No incidents reported.

Aug 9, 2020

No incidents reported.

Aug 8, 2020

No incidents reported.

Aug 7, 2020

No incidents reported.

Aug 6, 2020

No incidents reported.

Aug 5, 2020

No incidents reported.

Aug 4, 2020

Issues with Split Meetings

Resolved - We have resolved the issue causing a small subset of meetings being split into multiple meetings.
Aug 4, 15:23 PDT

Monitoring - We have resolved the issue causing a small subset of meetings being split into multiple meetings. We will continue to monitor and provide updates as we have them.
Aug 1, 00:57 PDT

Update - We are continuing to work to resolve the issue causing a small subset of meetings being split into multiple meetings. We will provide an update as soon as we have a resolution to this issue.
Jul 31, 14:05 PDT

Identified - We have identified the issue causing participants joining a meeting being split into multiple meetings with the same meeting ID. We will continue to provide updates as we have them.
Jul 31, 11:28 PDT

Aug 3, 2020

No incidents reported.

Aug 2, 2020

No incidents reported.

Aug 1, 2020