Zoom Status

All Systems Operational

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For more information, please visit https://support.zoom.us

Zoom Website Operational

Zoom Dashboard & Reporting Operational

Download Center Operational

Web Portal Operational

Web Client Operational

Zoom Rooms Operational

Conference Room Connector Operational

Zoom Connector for Cisco Operational

Zoom Connector for Polycom Operational

Zoom Developer Platform Operational

Web SDK Operational

REST API Operational

Marketplace Operational

Webhooks Operational

Zoom Events Operational

Zoom Subscription Operational

Zoom Meetings Operational

In-Meeting Chat/Polling Operational

Archiving Operational

Live Transcription Operational

Closed Captioning Operational

Web Client Operational

Live Streaming Operational

Meeting Dial-in/Telephony Operational

Zoom Conference Room Connector Operational

Recording Operational

Zoom Video Webinars Operational

Polling Operational

NORTH AMERICAS - Zoom Phone Operational

Zoom Phone Operational

Calling (Inbound/Outbound) Operational

SMS/MMS (Inbound/Outbound) Operational

Devices (Softphones/Deskphones) Operational

BYOC - Premises Operational

Provider Exchange Operational

Emergency Calling Operational

Recording Service Operational

EMEA - Zoom Phone Operational

Zoom Phone Operational

Calling (Inbound/Outbound) Operational

Devices (Softphones/Deskphones) Operational

BYOC - Premises Operational

Provider Exchange Operational

Emergency Calling Operational

Recording Service Operational

APAC - Zoom Phone Operational

Zoom Phone Operational

Calling (Inbound/Outbound) Operational

Devices (Softphones/Deskphones) Operational

BYOC - Premises Operational

Provider Exchange Operational

Emergency Calling Operational

Recording Service Operational

LATIN AMERICA - Zoom Phone Operational

Zoom Phone Operational

Calling (Inbound/Outbound) Operational

Devices (Softphones/Deskphones) Operational

BYOC - Premises Operational

Provider Exchange Operational

Emergency Calling Operational

Recording Service Operational

JAPAN - Zoom Phone Operational

Zoom Phone Operational

Calling (Inbound/Outbound) Operational

Devices (Softphones/Deskphones) Operational

BYOC - Premises Operational

Provider Exchange Operational

Emergency Calling Operational

Recording Service Operational

HONG KONG/CHINA - Zoom Phone Operational

Zoom Phone Operational

Calling (Inbound/Outbound) Operational

Devices (Softphones/Deskphones) Operational

BYOC - Premises Operational

Provider Exchange Operational

Emergency Calling Operational

Recording Service Operational

AUSTRALIA - Zoom Phone Operational

Zoom Phone Operational

Calling (Inbound/Outbound) Operational

Devices (Softphones/Deskphones) Operational

BYOC - Premises Operational

Provider Exchange Operational

Emergency Calling Operational

Recording Service Operational

Global - Zoom Phone Operational

Web Portal (Admin/Users/Provisioning/Dashboard & Reporting) Operational

Third Party Contact Center Integration (Five9/Twilio/Talkdesk/inContact/Genesys) Operational

Integration (API/Webhook) Operational

Cisco Rooms registered to Zoom Phone Operational

Polycom Rooms registered to Zoom Phone Operational

Zoom Chat Operational

Chat Messaging: Peer To Peer Messaging, History, Channels, Push Notifications Operational

User Profiles and Presence Operational

File Transfers: File, Video, Pictures, Voice Operational

Archive Message: Archiving IM message with Third-parties and Email Notifications Operational

Search Operational

Zoom Room Operational

Zoom Rooms Digital Signage Operational

Zoom IQ for Sales Operational

Zoom IQ Operational

Deals Operational

Email Notifications Operational

Conversation Analytics Operational

Recordings Operational

NORTH AMERICAS - Zoom Contact Center Operational

Zoom Contact Center Operational

Calling (Inbound/Outbound) Operational

Video Calling (Inbound/Outbound) Operational

SMS/MMS (Inbound/Outbound) Operational

Chat (Inbound/Outbound) Operational

Recording Service Operational

Global - Zoom Contact Center Operational

Web Portal (Admin/Users/Provisioning/Dashboard & Reporting) Operational

Zoom Support Operational

Knowledge Base Operational

Chatbot Operational

Ticketing Operational

Phone Support Operational

Zoom Workplace Reservation Operational

Live Streaming Operational

Zoom Whiteboard Operational

Zoom Community Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Sao Paulo Zoom Phone Maintenance: 7/8/22 Jul 8, 15:00-19:00 PDT

We will be providing an update to Zoom Phone in Sao Paulo data center.

Zoom Phone users registered to the Sao Paulo data center will be automatically registered in an alternative datacenter when change starts at 7PM BRT (3PM PDT). During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically. If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Mexico data center in addition to the Sao Paulo data center. During the maintenance window, connectivity to Zoom’s Sao Paulo data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Mexico data center. Traffic will continue to be routed through the Zoom Sao Paulo data center once the maintenance is completed.
Posted on Jun 16, 14:39 PDT

Announcing IP Address Changes (No Operational Impact) Jul 15, 23:59 - Jul 16, 00:00 PDT

The following, new and updated IP subnet ranges will be deployed to Zoom resources starting no earlier than 30 days from the posting of this notice. We recommend that network administrators, with Zoom specific firewall or network rules, update their systems as soon as possible in preparation. A complete and updated list of network firewall IP ranges can be found on the Zoom Support site at: https://support.zoom.us/hc/en-us/articles/201362683

Additionally, a new section has been added to the Zoom network firewall or proxy server settings article outlining the network connection leveraged by Zoom Apps developed by Zoom. This section includes the domain: *.zoomapp.cloud

Lastly, 9 new IP ranges have been added for Zoom’s content delivery network. For a complete list, please see: https://assets.zoom.us/docs/ipranges/ZoomCDN.txt

New IP address ranges:
129.151.1.128/27
129.151.1.192/27
129.151.2.0/27
129.151.3.160/27
129.151.7.96/27
129.151.11.128/27
129.151.12.0/27
129.151.11.64/27
129.151.13.64/27
129.151.15.224/27
129.151.16.0/27
129.151.31.224/27
129.151.40.160/27
129.151.40.192/27
129.151.41.0/25
129.151.41.192/26
129.151.42.0/27
129.151.42.64/27
129.151.42.128/26
129.151.42.224/27
129.151.43.0/27
129.151.43.64/26
129.151.48.160/27
129.151.49.0/26
129.151.49.96/27
129.151.49.128/27
129.151.49.192/26
129.151.50.0/27
129.151.50.64/27
129.151.52.128/26
129.151.53.32/27
129.151.53.224/27
129.151.55.32/27
129.151.56.32/27
129.151.57.32/27
129.151.60.192/27
129.159.2.32/27
129.159.2.192/27
129.159.3.0/24
129.159.4.0/23
129.159.6.0/27
129.159.6.96/27
129.159.6.128/26
129.159.6.192/27
129.159.160.64/27
129.159.163.0/26
129.159.163.160/27
129.159.216.0/26
129.159.216.64/27
129.159.216.128/26
132.226.176.0/25
132.226.176.128/26
132.226.177.96/27
132.226.177.128/25
132.226.178.0/27
132.226.178.128/27
132.226.178.224/27
132.226.179.0/27
132.226.179.64/27
132.226.180.128/27
132.226.183.160/27
132.226.185.192/27
150.230.224.128/26
150.230.224.224/27
152.67.184.32/27
152.70.0.0/25
152.70.0.128/26
152.70.0.224/27
152.70.1.0/25
152.70.1.128/26
152.70.1.192/27
152.70.2.0/26
152.70.7.192/27
152.70.10.32/27
152.70.224.32/27
152.70.224.64/26
152.70.224.160/27
152.70.224.192/27
152.70.225.0/25
152.70.225.160/27
152.70.225.192/27
152.70.226.0/27
152.70.227.96/27
152.70.227.192/27
152.70.228.0/27
152.70.228.64/27
152.70.228.128/27
158.101.186.0/25
158.101.186.128/27
158.101.186.192/26
158.101.187.0/25
158.101.187.160/27
158.101.187.192/26
168.138.80.128/26
168.138.80.224/27
168.138.81.0/24
168.138.82.0/23
168.138.84.0/25
168.138.84.128/27
168.138.84.192/26
168.138.85.0/24
168.138.86.0/23
168.138.96.0/22
168.138.116.64/27
168.138.116.128/27
168.138.116.224/27
168.138.117.0/27
168.138.117.96/27
168.138.117.128/27
168.138.118.0/27
168.138.118.160/27
168.138.118.224/27
168.138.119.0/27
168.138.119.128/27
193.122.16.192/27
193.122.17.0/26
193.122.17.64/27
193.122.17.224/27
193.122.18.32/27
193.122.18.64/26
193.122.18.160/27
193.122.18.192/27
193.122.19.0/27
193.122.19.160/27
193.122.19.192/27
193.122.20.224/27
193.122.21.96/27
193.122.40.0/22
193.122.44.0/24
193.122.45.32/27
193.122.45.64/26
193.122.45.128/25
193.122.46.0/23
193.122.208.96/27
193.122.216.32/27
193.122.222.0/27
193.122.223.128/27
193.122.226.160/27
193.122.231.192/27
193.122.232.160/27
193.122.237.64/27
193.122.244.160/27
193.122.244.224/27
193.122.245.0/27
193.122.247.96/27
193.122.252.192/27
193.123.192.224/27
193.123.193.0/27
193.123.193.96/27
193.123.194.96/27
193.123.194.128/27
193.123.194.224/27
193.123.195.0/27
193.123.196.0/27
193.123.196.192/27
193.123.197.0/27
193.123.197.64/27
193.123.198.160/27
193.123.198.64/27
193.123.199.64/27
193.123.200.128/27
193.123.201.32/27
193.123.201.224/27
193.123.202.64/27
193.123.202.128/26
193.123.203.0/27
193.123.203.160/27
193.123.203.192/27
193.123.204.0/27
193.123.204.64/27
193.123.205.128/27
193.123.206.32/27
193.123.206.128/27
193.123.207.32/27
193.123.208.160/27
193.123.209.0/27
193.123.209.96/27
193.123.210.64/27
193.123.211.224/27
193.123.212.128/27
193.123.215.192/26
193.123.216.64/27
193.123.216.128/27
193.123.217.160/27
193.123.219.64/27
193.123.220.224/27
193.123.222.64/27
193.123.222.224/27

Updated IP addresses:
129.151.40.0/22 to 129.151.40.0/25
129.151.48.0/20 to 129.151.48.0/27
129.159.160.0/19 to 129.159.160.0/26
129.159.208.0/20 to 129.159.208.0/21
150.230.224.0/21 to 150.230.224.0/25
158.101.184.0/22 to 158.101.184.0/23
168.138.80.0/21 to 168.138.80.0/25
168.138.116.0/22 to 168.138.116.0/27
193.122.16.0/20 to 193.122.16.0/25
193.122.32.0/20 to 193.122.32.0/21

Removed IP addresses:
129.151.0.0/19
129.159.0.0/20
152.67.184.0/22
152.70.224.0/21
193.122.208.0/20
193.122.224.0/20
193.122.240.0/20
193.123.192.0/19

New CDN IP addresses:
18.67.245.246
18.67.246.254
18.67.248.253
18.165.228.253
18.165.230.241
18.165.238.246
18.165.242.242
18.165.248.240
18.165.251.251
Posted on Jun 15, 10:26 PDT

Updated Russia Toll Numbers Jul 29, 17:00 - Jul 30, 00:00 PDT

Due to a change with our phone carrier, the below Russia phone numbers are being decommissioned.
+749 XXXX 9788
+781 XXXX 8988

For your convenience, we have added two additional Russia Toll numbers:
+749 XXXX 6379
+749 XXXX 6380

You will need to enable the new numbers in the Zoom web portal (https://zoom.us/account/setting?tab=telephony) to be made available for use on your account. Currently scheduled meetings for 7/29/22 and onward should be rescheduled, and the new toll numbers will be reflected in newly scheduled meetings. If meeting invites are not updated to reflect the new toll numbers, participants dialing in from Russia will not be able to join using the decommissioned number after 7/29/22. Any newly created meetings scheduled after you’ve enabled the new numbers in your portal will be automatically updated with the new toll number(s) for future invites.

To view your current and new numbers in order to make the above changes, please visit the Zoom web portal (https://zoom.us/account/setting?tab=telephony). There you will be able to find all Russia numbers that will remain supported.
Posted on Jul 6, 13:53 PDT

Past Incidents

Jul 6, 2022

No incidents reported today.

Jul 5, 2022

No incidents reported.

Jul 4, 2022

No incidents reported.

Jul 3, 2022

International regions (other than US) customers have issues connecting to CRC gateways.

Resolved - This incident has been resolved.
Jul 3, 22:25 PDT

Monitoring - We have resolved the issue causing a subset of customers in non-US regions to be unable to connect to CRC gateways. We will continue to monitor and provide updates as we have them.
Jul 3, 17:33 PDT

Update - We are continuing to investigate this issue.
Jul 3, 17:26 PDT

Investigating - A subset of customers in non-US regions have issues with connecting to CRC gateways. Team is requiring to perform maintenance on them to resolve the issues. We will provide updates as we have them.
Jul 3, 17:02 PDT

Jul 2, 2022

No incidents reported.

Jul 1, 2022

Tokyo Zoom Phone Maintenance: 7/2/22

Completed - The scheduled maintenance has been completed.
Jul 1, 14:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 08:00 PDT

Scheduled - We will be providing an update to Zoom Phone in Tokyo data center.

Zoom Phone users registered to the Tokyo data center will be automatically registered in an alternative datacenter when change starts at 12AM JST on 7/2/22 (8AM PDT 7/1/22). During the maintenance window from 12AM - 6AM JST 7/2/22 (8AM - 2PM PDT 7/1/22), a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically. If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Osaka data center in addition to the Tokyo data center. During the maintenance window, connectivity to Zoom’s Tokyo data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Osaka data center. Traffic will continue to be routed through the Zoom Tokyo data center once the maintenance is completed.
Jun 8, 13:50 PDT

Jun 30, 2022

A subset of customers are unable to reach Zoom support number.

Resolved - This incident has been resolved.
Jun 30, 00:24 PDT

Monitoring - The third party has resolved the issue causing a subset of customers to be unable to reach the Zoom support number. We will continue to monitor and provide updates as we have them.
Jun 29, 23:35 PDT

Identified - We have received reports of a subset of customers are unable to reach the Zoom support number. We have identified the issue and are currently investigating them and will provide updates as we have them.
Jun 29, 22:55 PDT

Jun 29, 2022

Jun 28, 2022

A subset of users are experiencing delays of Zoom Meeting and Audio Conference related reports

Resolved - This incident has been resolved.
Jun 28, 10:25 PDT

Monitoring - We have resolved the issue causing a subset of users to be experienced the delays of Zoom Meeting and Audio Conference related reports. We are actively recovering related data, all impacted users should be able to see the right report data within 48 hours.
Jun 27, 17:19 PDT

Jun 27, 2022

Jun 26, 2022

Poly Trio 7.3.0 update for Trio C60 devices provisioned by trio.zoom.us

Completed - The scheduled maintenance has been completed.
Jun 26, 23:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 22:00 PDT

Scheduled - We will be posting the Poly Trio 7.3.0 update for Trio C60 devices being used as Zoom Rooms Controllers and configured to use trio.zoom.us provisioning server. Trios being used as Zoom Rooms Controllers configured in the manner described in the article will automatically poll the trio.zoom.us provisioning server once per day at a random time between the hours of 12:00am - 06:00am in their configured timezone. Once they contact the provisioning server, they will refresh their provisioning information and be instructed to download the update, install and reboot. After rebooting, the Trio will be updated to the Poly Trio 7.3.0 software - this software contains the same Zoom Rooms Android Controller 5.9.3 application as Trio 7.2.2 software that is currently available from trio.zoom.us. The Zoom Rooms Android Controller will retain its configuration and automatically pair to its configured Zoom Room.

For more information on using a Polycom Trio as a Zoom Rooms Controller, see: https://support.zoom.us/hc/en-us/articles/360000894723-Using-a-Polycom-Trio-as-a-Zoom-Room-Controller

Please note: this firmware update only applies to Trio C60 - the version for Trio 8500 & 8800 is unchanged.
Jun 8, 12:47 PDT

Jun 25, 2022

No incidents reported.

Jun 24, 2022

Sydney Zoom Phone Maintenance: 06/25/2022

Completed - The scheduled maintenance has been completed.
Jun 24, 13:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 07:00 PDT

Scheduled - We will be providing an update to Zoom Phone in Sydney data center.

Zoom Phone users registered to the Sydney data center will be automatically registered in an alternative datacenter when change starts at 12AM AEST on 6/25/22 (7AM PDT 6/24/22). During the maintenance window from 12AM - 6AM AEST on 6/25/22 (7AM - 1PM PDT 6/24/22), a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically. If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Melbourne data center in addition to the Sydney data center. During the maintenance window, connectivity to Zoom’s Sydney data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Melbourne data center. Traffic will continue to be routed through the Zoom Sydney data center once the maintenance is completed.
Jun 8, 13:36 PDT

Jun 23, 2022

Customers were unable to reach support number.

Resolved - The third party has resolved the issue and confirmed services were restored.
Jun 23, 03:30 PDT

Jun 22, 2022

No incidents reported.