All Systems Operational

About This Site

For more information, please visit https://support.zoom.us

Zoom Meetings ? Operational
Zoom Video Webinars ? Operational
Zoom Phone Operational
Zoom Chat ? Operational
Zoom Website Operational
Zoom Dashboard & Reporting Operational
Download Center Operational
Web Portal Operational
Web Client Operational
Zoom Room Operational
Conference Room Connector Operational
Zoom Cloud Room Connector ? Operational
Zoom Connector for Cisco Operational
Zoom Connector for Polycom Operational
Cloud Recording Operational
Meeting Telephony Services ? Operational
Integrations Operational
Live Streaming Operational
Zoom Developer Platform Operational
Web SDK Operational
REST API Operational
Marketplace Operational
Webhooks Operational
Zoom Support Center Operational
Zoom Events ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing maintenance on our Asia (Mumbai) data center on Sep 25, 2021.

No new meetings will be started in the Mumbai data center after 9:00PM IST (8:30AM PDT 9/24) on September 24th. However, at 9:00AM IST on September 25th (8:30PM PDT on 9/24), any meetings started in the Mumbai data center that have been running for over 12 hours will be ended and can be manually restarted in a different data center.
Posted on Sep 8, 11:37 PDT
We will be providing an update to Zoom Phone. Please refer to https://support.zoom.us/hc/en-us/articles/360022782511 for more details. This update includes the SMS Dashboard and enhancements to nomadic emergency services.

There is no operational impact. All services will be available during this scheduled update.
Posted on Sep 23, 10:57 PDT
We will be performing routine maintenance on our Web Backend. Please refer to https://support.zoom.us/hc/en-us/articles/204758419 for more details. This update includes minor bug fixes.

There is no operational impact. All services will be available during this scheduled update.
Posted on Sep 23, 10:57 PDT
New Jersey Data Center Maintenance: 9/26/2021 Sep 25, 21:00 - Sep 26, 01:00 PDT
We will be performing maintenance on our US (New Jersey) data center on September 26, 2021.

No new meetings will be started in the New Jersey data center after 12:00PM EDT (9:00AM PDT) on September 25th. However, at 12:00AM EDT on September 26th (9:00PM PDT 9/25), any meetings started in the New Jersey data center that have been running for over 12 hours will be ended and can be manually restarted in a different data center.
Posted on Sep 8, 11:41 PDT
San Jose Data Center Maintenance: 10/2/2021 Oct 2, 21:00 - Oct 3, 09:00 PDT
We will be performing maintenance on our San Jose (United States) data center on October 2, 2021.

No new meetings will be started in the San Jose data center after 9:00AM PDT on October 2. However, at 9:00PM PDT on October, any meetings started in the San Jose data center that have been running for over 12 hours will be ended and can be manually restarted in a different data center.
Posted on Sep 17, 13:35 PDT
We will be performing Zoom Phone maintenance on our Australia (Sydney) data center on October 9, 2021.

Zoom Phone users registered to the Sydney data center will be automatically registered in an alternative datacenter starting at 10:00PM AEST on Oct 09th (5:00AM PDT on Oct 9th). During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically. If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Melbourne data center in addition to the Sydney data center. During the maintenance window, connectivity to Zoom’s Sydney data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Melbourne data center. Traffic will continue to be routed through the Zoom Sydney data center once the maintenance is completed.
Posted on Sep 21, 15:39 PDT
We will be performing Zoom Phone maintenance on our Europe (Amsterdam) data center on October 16, 2021.

Zoom Phone users registered to the Amsterdam data center will be automatically registered in an alternative datacenter starting at 9:00PM CEST on October 16, 2021 (12:00PM PDT on October 15). During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically. If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Frankfurt data center in addition to the Amsterdam data center. During the maintenance window, connectivity to Zoom’s Amsterdam data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Frankfurt data center. Traffic will continue to be routed through the Zoom Amsterdam data center once the maintenance is completed.
Posted on Sep 21, 15:37 PDT
The following, new and updated IP subnet range will be deployed to Zoom resources starting no earlier than 30 days from the posting of this notice. We recommend that network administrators, with Zoom specific firewall or network rules, update their systems as soon as possible in preparation. A complete and updated list of network firewall IP ranges can be found on the Zoom Support site at: https://support.zoom.us/hc/en-us/articles/201362683

New IP address range:
150.230.224.0/21
Posted on Sep 16, 19:49 PDT
Past Incidents
Sep 24, 2021

No incidents reported today.

Sep 23, 2021
Resolved - We have resolved an issue that was impacting inbound calls to LATAM Zoom Phone numbers.
Please note, this did not impact BYOC customers.

At 10:45 AM PT, we have resolved this issue.
Sep 23, 10:59 PDT
Completed - The scheduled maintenance has been completed.
Sep 23, 05:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 01:01 PDT
Scheduled - We will be providing a new version of our Mac, Windows, and Linux clients. They will be available for download at https://zoom.us/download. We will also be performing a staggered release for iOS and Android on applicable app stores. This update will include the ability to stop all incoming video, various Zoom Chat enhancements, and invited participant attendance status.

Mac - https://support.zoom.us/hc/en-us/articles/201361963
Windows - https://support.zoom.us/hc/en-us/articles/201361953
Android - https://support.zoom.us/hc/en-us/articles/201361973
iOS - https://support.zoom.us/hc/en-us/articles/201361943
Linux - https://support.zoom.us/hc/en-us/articles/205759689

There is no operational impact. All services will be available during this scheduled update.
Sep 21, 16:03 PDT
Sep 22, 2021

No incidents reported.

Sep 21, 2021

No incidents reported.

Sep 20, 2021

No incidents reported.

Sep 19, 2021
Completed - The scheduled maintenance has been completed.
Sep 19, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 23:59 PDT
Scheduled - The following, new and updated IP subnet ranges will be deployed to Zoom resources starting no earlier than 30 days from the posting of this notice. We recommend that network administrators, with Zoom specific firewall or network rules, update their systems as soon as possible in preparation. A complete and updated list of network firewall IP ranges can be found on the Zoom Support site at: https://support.zoom.us/hc/en-us/articles/201362683-Network-firewall-or-proxy-server-settings-for-Zoom

New IP address ranges:
152.70.224.0/21
156.45.0.0/17

Additionally, The following, new and updated IP subnet ranges will be deployed to Zoom Phone resources starting no earlier than 30 days from the posting of this notice.
New IP address ranges:
101.36.167.0/24
Aug 18, 10:58 PDT
Sep 18, 2021
Completed - The scheduled maintenance has been completed.
Sep 18, 23:30 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 18, 13:03 PDT
Scheduled - We will be performing routine maintenance for Zoom Support. During this time, users may experience system delays or longer than expected wait times when contacting Zoom Support via phone, chat or web submission. All other request methods, based on your plan, will be available during this time. Please refer to https://support.zoom.us/hc/articles/201362003 for available contact options.
Sep 17, 10:34 PDT
Sep 17, 2021
Completed - The scheduled maintenance has been completed.
Sep 17, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 17, 18:01 PDT
Scheduled - We will be performing routine maintenance on our Web Backend. Please refer to https://support.zoom.us/hc/en-us/articles/204758419 for more details. This update includes the ability to bulk deactivate, unlink, or delete users.

There is no operational impact. All services will be available during this scheduled update.
Sep 16, 11:51 PDT
Sep 16, 2021

No incidents reported.

Sep 15, 2021

No incidents reported.

Sep 14, 2021
Resolved - This incident has been resolved.
Sep 14, 14:29 PDT
Monitoring - We have resolved the issue causing users to be unable to visit events.zoom.us. We will continue to monitor and provide updates as we have them.
Sep 14, 14:13 PDT
Investigating - We are currently working to resolve access issues to events.zoom.us, we will post updates as we have them.
Sep 14, 13:35 PDT
Sep 13, 2021

No incidents reported.

Sep 12, 2021

No incidents reported.

Sep 11, 2021

No incidents reported.

Sep 10, 2021
Resolved - We have resolved the issue causing a subset of customers from Russia were unable to join Zoom meetings.

Report Time: 1:32 AM PT
Restore Time: 1:45 AM PT
Sep 10, 20:00 PDT