Zoom Service Status
Issues starting/joining meetings and visiting the Zoom website in China
Update - Our investigation remains ongoing and we sincerely apologize for any inconvenience.
Sep 19, 06:43 PDT
Update - Our investigation remains ongoing and we sincerely apologize for any inconvenience.
Sep 19, 00:16 PDT
Update - We have confirmed that Zoom’s website (zoom.us), meetings, and webinars are currently inaccessible in China. Our investigation remains ongoing, but thus far we’ve determined that the cause is an inability to connect to the local China DNS (domain name system).

Customers in China, please contact our customer support if you require assistance at cnsupport@zoomus.zendesk.com
Sep 10, 10:11 PDT
Identified - Engineer identified the issue was caused by local DNS. We are still investigating this matter.
Sep 8, 23:09 PDT
Update - We are continuing to investigate this issue.
Sep 8, 19:52 PDT
Update - We are continuing to investigate this issue.
Sep 8, 19:22 PDT
Update - We are continuing to investigate this issue.
Sep 8, 18:52 PDT
Update - We are continue to investigating the issues.
Sep 8, 18:22 PDT
Investigating - We are currently investigating reports of customers in China being unable to visit the Zoom website (zoom.us) and unable to start and join meetings and webinars. Our team is currently investigating these reports.
Sep 8, 17:52 PDT

About This Site

For more information, please visit https://support.zoom.us

Zoom Meetings ? Operational
Zoom Video Webinars ? Operational
Conference Room Connector Operational
Zoom Cloud Room Connector ? Operational
Zoom Connector for Cisco Operational
Zoom Connector for Polycom Operational
Group Messaging ? Operational
Telephone Services ? Operational
Zoom Software Operational
Zoom Phone Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Announcing Additional IP Address Ranges (No Operational Impact) Oct 31, 23:59 - Nov 1, 00:00 PDT
We will be adding additional IP address ranges for Zoom in the near future. This is an advance notice for the upcoming change so that network administrators, with Zoom specific firewall or network rules, can update their systems accordingly in preparation. The following IP address ranges have been added:

52.81.151.128/25
204.80.104.0/21

For more details, please see the following articles:

Zoom Platform: https://support.zoom.us/hc/en-us/articles/201362683
Cloud Room Connector: https://support.zoom.us/hc/en-us/articles/201458316
Posted on Sep 27, 09:41 PDT
Past Incidents
Oct 23, 2019

No incidents reported today.

Oct 22, 2019
Issues Downloading Reports and Uploading Images
Resolved - This issue has been resolved.
Oct 22, 18:34 PDT
Monitoring - Our team was able to locate and resolve the issue impacting downloading reports and uploading images. Our team is currently monitoring.
Oct 22, 18:00 PDT
Investigating - We have received reports of users being unable to download reports and upload profile images. We are currently investigating this issue.
Oct 22, 17:57 PDT
Oct 21, 2019

No incidents reported.

Oct 20, 2019

No incidents reported.

Oct 19, 2019
Zoom's Connector for Cisco/Polycom Maintenance 10/19/2019
Completed - The scheduled maintenance has been completed.
Oct 19, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 20:00 PDT
Scheduled - We will be performing an update to Zoom’s Connector for Cisco/Polycom.

Please see https://support.zoom.us/hc/en-us/articles/115002568443 for more details.
Oct 18, 11:44 PDT
Oct 18, 2019

No incidents reported.

Oct 17, 2019

No incidents reported.

Oct 16, 2019

No incidents reported.

Oct 15, 2019

No incidents reported.

Oct 14, 2019
Client Prompted Update 10/13/19 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Oct 14, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 13, 23:00 PDT
Scheduled - We will be changing the latest version of the Zoom client from a manual update to a prompted update. If auto update has not been disabled, users will receive a prompt to stay on the currently installed version or update to the prompted release.

Please see the following for more details:
Mac - https://support.zoom.us/hc/en-us/articles/201361963
Windows - https://support.zoom.us/hc/en-us/articles/201361953
Linux: https://support.zoom.us/hc/en-us/articles/205759689
Oct 11, 17:09 PDT
Zoom-Registered Yealink T56, T58, & VP59 Firmware Update: 10/12/19
Completed - The scheduled maintenance has been completed.
Oct 14, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 12, 00:00 PDT
Scheduled - We will be releasing a firmware update to Yealink T56, T58, and VP59 devices registered to Zoom Phone. Devices will upgrade to the latest firmware if manually rebooted or automatically between Saturday October 12th 12:01AM and Sunday October 13th 11:59PM based on the devices timezone.
Oct 10, 11:42 PDT
Oct 11, 2019
India Data Center Upgrades and Maintenance: 10/11/19
Completed - The scheduled maintenance has been completed.
Oct 11, 16:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 11, 14:00 PDT
Scheduled - We will be performing maintenance and upgrades to our India Data Center Friday, October 11th at 2:00PM PT (Saturday, October 12th at 2:30AM Local Time). During this time, users may automatically be redirected to a different data center for their connection. For customers utilizing our Cloud Room Connector via IP address, alternative IP addresses can be found here:
https://zoom.us/account/connector

Zoom services will be operational during this maintenance period.
Oct 8, 10:35 PDT
Oct 10, 2019

No incidents reported.

Oct 9, 2019

No incidents reported.

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