Monitoring - We have seen indications that this external issue impacting some Northeast US Zoom Meetings and website access is now resolved. We continue to monitor the situation.
Jan 26, 16:56 PST
Update - Given the external nature of this issue, we do not have new information to provide. We will post a status update once we have new information.
Jan 26, 11:52 PST
Update - We are investigating if this issue is related to a regional (US East Coast) internet service disruption external to Zoom.
Jan 26, 11:02 PST
Update - We have validated that this issue is not internal to Zoom. Given the external factors, this is not yet resolved.
Jan 26, 10:23 PST
Investigating - We are investigating reports from a subset of users that they are unable to access the Zoom website and/or are having issues starting/joining meetings. We recommend any impacted users dial into their meetings via PSTN while we investigate this issue.
Jan 26, 09:55 PST

About This Site

For more information, please visit https://support.zoom.us

Zoom Meetings ? Operational
Zoom Video Webinars ? Operational
Zoom Phone Operational
Zoom Chat ? Operational
Zoom Website Operational
Zoom Dashboard & Reporting Operational
Download Center Operational
Web Portal Operational
Web Client Operational
Conference Room Connector Operational
Zoom Cloud Room Connector ? Operational
Zoom Connector for Cisco Operational
Zoom Connector for Polycom Operational
Cloud Recording Operational
Meeting Telephony Services ? Operational
Integrations Operational
Live Streaming Operational
Zoom Developer Platform Operational
Web SDK Operational
REST API Operational
Marketplace Operational
Webhooks Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Jan 26, 2021

Unresolved incident: Reports of website and meeting join issues.

Jan 25, 2021
Resolved - We have resolved the issue causing a black screen while sharing video or screen.
Jan 25, 14:14 PST
Monitoring - We have fixed the issue causing a black screen while sharing video or screen. We continue to monitor service performance.
Jan 25, 13:57 PST
Update - We are continually investigating this issue causing a black screen while sharing video or screen.

We will post updates as they are available.
Jan 25, 10:37 PST
Investigating - We have reports from a subset of users that are reporting issues with the VDI client. This may result in a black screen while sharing video or screen.
Jan 25, 09:48 PST
Resolved - We have resolved the issues that resulted in split meetings for a subset of users.
Jan 25, 10:17 PST
Monitoring - We have resolved the issues that resulted in split meetings for a subset of users.

Please report issues to support for any new meetings that are split.
Jan 25, 09:32 PST
Jan 24, 2021
Completed - The scheduled maintenance has been completed.
Jan 24, 01:02 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 19:00 PST
Update - The web release has been deferred until further notice.
Jan 23, 09:29 PST
Scheduled - We will be performing routine maintenance on our Web Backend. Please refer to https://support.zoom.us/hc/en-us/articles/204758419 for more details. This update includes enhancements to the alternative host feature and the ability to add authentication exceptions.

There is no operational impact. All services will be available during this scheduled update.
Jan 22, 11:07 PST
Jan 23, 2021
Completed - The scheduled maintenance has been completed.
Jan 23, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 23, 17:00 PST
Scheduled - We will be providing an update to Zoom Phone. Please refer to https://support.zoom.us/hc/en-us/articles/360022782511 for more details. This update will include SMS for international phone numbers and desk phone companion mode.

There is no operational impact. All services will be available during this scheduled update.
Jan 22, 11:14 PST
Jan 22, 2021

No incidents reported.

Jan 21, 2021
Resolved - From 15:05 to 15:09 GMT a subset of users experienced delays in starting/joining meetings or were reconnected to meetings. Our engineers have identified the issue and have resolved the problem.

Please report any new issues to the support teams.
Jan 21, 08:07 PST
Jan 20, 2021
Resolved - We have received reports of a subset of users experiencing intermittent issues calling in and out of meetings via PSTN. We have fixed this issue.

At 1:40 am, our engineer team received reports and started investigating.
At 7:04 am, our engineer team has resolved this issue.
Jan 20, 07:22 PST
Jan 19, 2021
Resolved - We have resolved the issue causing a subset of users in Europe to be unable to sign in to the native desktop and mobile Zoom clients.
Jan 19, 09:06 PST
Monitoring - We have resolved the issue causing a subset of users in Europe to be unable to sign in to the native desktop and mobile Zoom clients. We will continue to monitor. Please report any new issues to support.
Jan 19, 08:52 PST
Identified - We have identified the issue causing a subset of users in Europe to be unable to sign in to native desktop and mobile Zoom client. This does not impact signing in through the web client. We will provide updates as they become available.
Jan 19, 08:21 PST
Investigating - We are currently investigating reports that a small subset of users based in Europe are unable to sign into the native desktop and mobile Zoom clients.
Jan 19, 08:08 PST
Jan 18, 2021

No incidents reported.

Jan 17, 2021

No incidents reported.

Jan 16, 2021
Completed - The scheduled maintenance has been completed.
Jan 16, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 23:59 PST
Scheduled - We will be updating our IP address ranges. This is a notice so that network administrators, with Zoom specific firewall or network rules, can update their systems accordingly in preparation.

The following IP address range has been added:
168.138.74.0/25

Additionally, we have removed the following IP range:
109.94.160.0/22

For more details, please see the following articles:

Zoom Platform: https://support.zoom.us/hc/en-us/articles/201362683
Cloud Room Connector: https://support.zoom.us/hc/en-us/articles/201458316
Jan 15, 12:10 PST
Completed - The scheduled maintenance has been completed.
Jan 16, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 15, 23:59 PST
Scheduled - We will be adding additional IP address ranges for Zoom Phone. This is a notice so that network administrators, with Zoom specific firewall or network rules, can update their systems accordingly in preparation. The following IP address ranges have been added:

149.137.0.0/17
162.12.232.0/22

For more details, please see: https://support.zoom.us/hc/en-us/articles/201362683
Jan 14, 14:49 PST
Jan 15, 2021
Jan 14, 2021

No incidents reported.

Jan 13, 2021

No incidents reported.

Jan 12, 2021

No incidents reported.