Zoom Service Status
All Systems Operational

About This Site

For more information, please visit https://support.zoom.us

Zoom Meetings ? Operational
Zoom Video Webinars ? Operational
Conference Room Connector Operational
Zoom Cloud Room Connector ? Operational
Zoom Connector for Cisco Operational
Zoom Connector for Polycom Operational
Group Messaging ? Operational
Telephone Services ? Operational
Zoom Software Operational
Zoom Voice Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Announcing Additional IP Address Ranges (No Operational Impact) Feb 24, 23:59 - Feb 25, 00:00 PST
We will be adding additional IP address ranges for Zoom in the near future. This is an advance notice for the upcoming change so that network administrators, with Zoom specific firewall or network rules, can update their systems accordingly in preparation. The following IP address ranges have been added:

3.80.20.128/25
3.104.34.128/25
50.239.202.0/23
50.239.204.0/24
52.61.100.128/25
99.79.20.0/25

Additionally, IP address space and ports required for Zoom Voice are also listed. For more details, please see the following articles:

Zoom Platform: https://support.zoom.us/hc/en-us/articles/201362683
Cloud Room Connector: https://support.zoom.us/hc/en-us/articles/201458316
Posted on Jan 28, 10:01 PST
Hong Kong Data Center Upgrades and Maintenance 03/01/19 Mar 1, 01:00-23:00 PST
We will be performing maintenance and upgrades to our Hong Kong Data Center beginning Friday, March 1st at 1:00AM PT (Friday, March 1st 5:00PM Local Time). During this time, users may be automatically redirected to a different data center for their connection. For customers utilizing our Cloud Room Connector via IP address, alternative IP addresses can be found here:
https://zoom.us/account/connector

Zoom services will be operational during this maintenance period.
Posted on Feb 15, 09:37 PST
Amsterdam Data Center Upgrades and Maintenance 03/01/19 Mar 1, 08:00 - Mar 2, 06:00 PST
We will be performing maintenance and upgrades to our Amsterdam Data Center beginning Friday, March 1st at 8:00AM PT (Friday, March 1st at 5:00PM Local Time). During this time, users may be automatically redirected to a different data center for their connection. For customers utilizing our Cloud Room Connector via IP address, alternative IP addresses can be found here:
https://zoom.us/account/connector

Zoom services will be operational during this maintenance period.
Posted on Feb 15, 09:33 PST
Past Incidents
Feb 21, 2019

No incidents reported today.

Feb 20, 2019

No incidents reported.

Feb 19, 2019

No incidents reported.

Feb 18, 2019

No incidents reported.

Feb 17, 2019

No incidents reported.

Feb 16, 2019
Web Backend Update: 02/15/19 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Feb 16, 03:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 15, 23:00 PST
Scheduled - We will be performing a routine maintenance on our Web Backend. Please refer to https://support.zoom.us/hc/en-us/sections/201214205 for more details.

There is no operational impact. All services will be available during this scheduled update.
Feb 15, 09:56 PST
Feb 14, 2019

No incidents reported.

Feb 13, 2019

No incidents reported.

Feb 12, 2019

No incidents reported.

Feb 11, 2019
Inconsistent Chat Behavior for a Subset of Free Users on Zoom Basic Plan
Resolved - We have identified and and resolved the issue impacting chat and chat groups associated with a subset of impacted Zoom users on our Basic (free) plan not associated with an active paid Zoom subscription.
Feb 11, 02:19 PST
Update - Zoom’s engineers are continuing to work on a resolution to address this issue for the subset of impacted Zoom free plan users not associated with an active paid Zoom subscription.
Feb 11, 01:45 PST
Update - Zoom’s engineers are continuing to work on a resolution to address this issue for the subset of impacted Zoom free plan users not associated with an active paid Zoom subscription.
Feb 11, 01:11 PST
Update - Zoom’s engineers are continuing to work on a resolution to address this issue for the subset of impacted Zoom free plan users not associated with an active paid Zoom subscription.
Feb 11, 00:39 PST
Update - Zoom’s engineers are continuing to work on a resolution to address this issue for the subset of impacted Zoom free plan users not associated with an active paid Zoom subscription.
Feb 11, 00:08 PST
Update - Zoom’s engineers are continuing to work on a resolution to address this issue for the subset of impacted Zoom free plan users not associated with an active paid Zoom subscription.
Feb 10, 23:31 PST
Update - Zoom’s engineers are continuing to work on a resolution to address this issue for the subset of impacted Zoom free plan users not associated with an active paid Zoom subscription.
Feb 10, 23:03 PST
Update - Zoom’s engineers are continuing to work on a resolution to address this issue for the subset of impacted Zoom free plan users not associated with an active paid Zoom subscription.
Feb 10, 22:30 PST
Update - Zoom’s engineers are continuing to work on a resolution to address this issue for the subset of impacted Zoom free plan users not associated with an active paid Zoom subscription.
Feb 10, 22:00 PST
Update - Zoom’s engineers are continuing to work on a resolution to address this issue for the subset of impacted Zoom free plan users not associated with an active paid Zoom subscription.
Feb 10, 21:31 PST
Update - Zoom’s engineers are continuing to work on a resolution to address this issue for the subset of impacted Zoom free plan users not associated with an active paid Zoom subscription.
Feb 10, 20:59 PST
Update - Zoom’s engineers are continuing to work on a resolution to address this issue for the subset of impacted Zoom free plan users not associated with an active paid Zoom subscription.
Feb 10, 20:28 PST
Identified - We have identified the issue and Zoom’s engineers are working on a resolution to address this issue for the subset of impacted Zoom free plan users not associated with an active paid Zoom subscription.
Feb 10, 19:56 PST
Investigating - We have received reports of a subset of free users being unable to either A) see statuses in chat, B) see certain chat channels, and/or C) send/receive chat messages. The subset of impacted users and their chat groups is limited to Zoom users on our Basic (free) plan not associated with an active paid Zoom subscription.

We are currently investigating this issue and will provide updates as they become available.
Feb 10, 07:22 PST
Feb 9, 2019

No incidents reported.

Feb 8, 2019

No incidents reported.

Feb 7, 2019

No incidents reported.

← Incident History Powered by Statuspage