Zoom Service Status
All Systems Operational

About This Site

For more information, please visit https://support.zoom.us

Zoom Meetings   ? Operational
Zoom Video Webinars   ? Operational
Zoom Cloud Room Connector   ? Operational
Group Messaging   ? Operational
Telephone Services   ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Outlook for PC and Mac Update: 9/24/17 (No Operational Impact) Sep 24, 23:00 - Sep 25, 03:00 PDT
We will be providing a new version of our Outlook Plugin for PC and Mac. It will be available for download at https://zoom.us/download. Please see https://support.zoom.us/hc/en-us/sections/201214205 for more details.

There is no operational impact. All services will be available during this time.
Posted on Sep 20, 09:15 PDT
Zoom Rooms for PC Client Update: 9/24/17 (No Operational Impact) Sep 24, 23:00 - Sep 25, 03:00 PDT
We will be providing a new version of our PC Zoom Rooms client, which will be available for download at https://zoom.us/download. Please see https://support.zoom.us/hc/en-us/sections/201214205 for more details.

There is no operational impact. All services will be available during this time.
Posted on Sep 20, 09:12 PDT
Mac, Windows, iOS, & Android Update: 9/24/17 (No Operational Impact) Sep 24, 23:00 - Sep 25, 03:00 PDT
We will be providing a new version of our Mac and PC client. They will be available for download at https://zoom.us/download.

We will also be performing a staggered release for iOS and Android on applicable App stores.

Please see https://support.zoom.us/hc/en-us/sections/201214205 for more details.

There is no operational impact. All services will be available during this time.
Posted on Sep 20, 09:09 PDT
Announcing Additional IP Address & Port Ranges (No Operational Impact) Oct 13, 23:45 - Oct 14, 00:15 PDT
We will be adding additional IP addresses and port ranges for Zoom in the near future. This is an advance notice for the upcoming change so that network administrators, with Zoom specific firewall or network rules, can update their systems accordingly in preparation. For more details, please see the following articles:

Zoom Client: https://support.zoom.us/hc/en-us/articles/201362683
Cloud Room Connector: https://support.zoom.us/hc/en-us/articles/201458316
Posted on Sep 13, 14:59 PDT
Past Incidents
Sep 20, 2017

No incidents reported today.

Sep 19, 2017

No incidents reported.

Sep 18, 2017

No incidents reported.

Sep 17, 2017
Announcing Additional IP Address & Port Ranges (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Sep 17, 00:15 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 23:45 PDT
Scheduled - We will be adding additional IP addresses and port ranges for Zoom in the near future. This is an advance notice for the upcoming change so that network administrators, with Zoom specific firewall or network rules, can update their systems accordingly in preparation. For more details, please see the following articles:

Zoom Client: https://support.zoom.us/hc/en-us/articles/201362683
Cloud Room Connector: https://support.zoom.us/hc/en-us/articles/201458316
Aug 30, 11:58 PDT
Sep 16, 2017
Web Backend Update: 9/15/17 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Sep 16, 03:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 23:00 PDT
Scheduled - We will be performing a routine maintenance on our Web Backend. Please refer to https://support.zoom.us/hc/en-us/sections/201214205 for more details.

There is no operational impact. All services will be available during this scheduled update.
Sep 13, 15:00 PDT
Sep 14, 2017
Billing and Subscription Issues
Resolved - Our service provider has reported the issue as resolved, and we have confirmed that the service is working properly. All billing functions are fully operational.

Thank you for your patience while we worked to resolve this issue!
Sep 14, 19:18 PDT
Monitoring - Our service provider has resolved the issue and we have re-enabled the Billing functions on the Zoom website. We will continue to monitor to confirm that this issue is completely resolved, and report back once testing is complete.
Sep 14, 18:57 PDT
Investigating - Our payment service provider is currently experiencing issues with their service. This will cause errors when purchasing a new Zoom subscription, upgrading an existing Zoom subscription, and viewing billing and subscription information. We are working with our provider to get this service back up as quickly as possible, and will provide updates as they become available.
Sep 14, 18:15 PDT
Sep 13, 2017
Users having issues calling in to the US Toll and Toll-Free numbers
Resolved - Issues with the US toll and toll-free numbers have been resolved and all services are running as expected.
Sep 13, 14:56 PDT
Monitoring - All services with the Zoom US toll and toll-free phone numbers should now be operational.

We will continue to monitor the US toll and and toll-free phone numbers to ensure the services continues to operate as expected.
Sep 13, 12:24 PDT
Investigating - We are investigating reports of PSTN callers receiving intermittent call failures when attempting to join Zoom meetings through US toll and toll-free numbers.

We will provide further updates as we have them.
Sep 13, 11:15 PDT
Sep 12, 2017

No incidents reported.

Sep 11, 2017

No incidents reported.

Sep 10, 2017

No incidents reported.

Sep 9, 2017

No incidents reported.

Sep 8, 2017

No incidents reported.

Sep 7, 2017

No incidents reported.

Sep 6, 2017

No incidents reported.

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