Zoom Service Status
Blocking of Unregistered MMS to AT&T and Verizon mobile numbers
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 22, 2023 - 12:01 PDT
Scheduled - As of September 21st, 2023, mobile operators AT&T and Verizon are blocking MMS originating from non-10DLC registered numbers. Registered MMS traffic is unaffected. If you are experiencing MMS disruption, associate your numbers to an approved 10 DLC campaign. If you are currently awaiting campaign approval, your MMS capabilities will be impacted. Unregistered SMS will continue to work while the campaign is awaiting approval.
Blocking of Non-10DLC Registered SMS Traffic
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 2023 - 00:00 PDT
Scheduled - Starting July 23, Zoom will be blocking SMS traffic from US and Canada toll numbers not attached to a 10DLC Brand and Campaign. If you are experiencing SMS service disruption, create a 10DLC Brand and Campaign to resolve the issue. Details are available in this support article: https://support.zoom.us/hc/en-us/articles/5016496738445-SMS-MMS-10DLC-Compliance-for-Zoom-Phone-and-Zoom-Contact-Center

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Scheduled Maintenance
Announcing IP Address Changes (No Operational Impact) Oct 1, 2023 23:59 - Oct 2, 2023 00:00 PDT
We will be reducing the number of Zoom CDN ranges to 4 IPv4 ranges and 4 IPv6 ranges, all of which are already in use. 4164 IPv4 ranges will be removed from Zoom resources starting no earlier than 30 days from the posting of this notice. We recommend that network administrators, with Zoom specific firewall or network rules, update their systems as soon as possible in preparation.

See a list of the 4164 IPv4 subnet ranges that have been removed from Zoom’s CDN: https://assets.zoom.us/docs/ipranges/ZoomCDN-September2023.txt

For a list of all CDN IP ranges, see the following:
IPv4: https://assets.zoom.us/docs/ipranges/ZoomCDN.txt
IPv6: https://assets.zoom.us/docs/ipranges/ZoomCDN-IPv6.txt

Additionally, the following data center is no longer in use and will be removed from Zoom resources starting no earlier than 30 days from the posting of this notice.

Removed data center:
sx.zoom.us

A complete list of network firewall IP ranges for Zoom can be found on the Zoom Support site at: https://support.zoom.us/hc/en-us/articles/201362683
Posted on Aug 31, 2023 - 12:39 PDT
Scheduled Zoom Software Quarterly Lifecycle Update (11/4/2023) Nov 4, 2023 17:00-18:00 PDT
Zoom will be enforcing a new minimum version of all our Zoom clients and plugins, roughly 90 days from now on November 4, 2023. This affects the following products:
- Zoom client for meetings (Windows, macOS, Linux, iOS, Android, Blackberry, and Intune)
- Zoom Rooms (including Zoom Room Controllers)
- Zoom Phone Appliances
- Outlook Plug-in
- Browser Scheduler Extensions
- VDI Client and Plugin
- Virtual Room Connector
- Meetings Connector
- Recording Connector
- Meeting SDK
- Video SDK
- Zoom Contact Center SDK (Native)
- Zoom Node
- Zoom Phone Local Survivability (ZPLS) module

Please ensure your devices are updated to the latest version.

For more information, such as specific versions we are enforcing, please see the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.us/hc/en-us/articles/360059429231

To assist with checking the client versions on your account, refer to the Dashboard support article for more information: https://support.zoom.us/hc/en-us/articles/360039656511#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5
Posted on Aug 01, 2023 - 15:39 PDT
Past Incidents
Sep 24, 2023

No incidents reported today.

Sep 23, 2023

No incidents reported.

Sep 22, 2023

Unresolved incident: Blocking of Unregistered MMS to AT&T and Verizon mobile numbers.

Sep 21, 2023

No incidents reported.

Sep 20, 2023

No incidents reported.

Sep 19, 2023

No incidents reported.

Sep 18, 2023

No incidents reported.

Sep 17, 2023
Zoom Phone Update: 9/17/2023 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Sep 17, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 17:00 PDT
Scheduled - We will be providing an update to Zoom Phone. Please refer to https://support.zoom.us/hc/en-us/articles/360022782511 for more details. This update includes enhancements to ATA emergency address and port management.

There is no operational impact. All services will be available during this scheduled update.
Sep 15, 12:05 PDT
Zoom Virtual Agent Update: 9/17/2023 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Sep 17, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 17:00 PDT
Scheduled - We will be providing an update to Zoom Virtual Agent. Please refer to https://support.zoom.us/hc/en-us/articles/12336946876557 for more details. This update includes enhancements to knowledge base sync.

There is no operational impact. All services will be available during this scheduled update.
Sep 15, 12:05 PDT
Sep 16, 2023
Web Backend Update: 9/16/2023 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Sep 16, 23:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 16, 17:00 PDT
Scheduled - We will be performing routine maintenance on our Web Backend. Please refer to https://support.zoom.us/hc/en-us/articles/204758419 for more details. This update includes enhancements to chat history filters.

There is no operational impact. All services will be available during this scheduled update.
Sep 15, 12:06 PDT
Zoom Contact Center Update: 9/16/2023 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Sep 16, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 15, 17:00 PDT
Scheduled - We will be providing an update to Zoom Contact Center. Please refer to https://support.zoom.us/hc/en-us/articles/4426808975117 for more details. This update includes enhancements to queue interrupt.

There is no operational impact. All services will be available during this scheduled update.
Sep 15, 12:05 PDT
Sep 15, 2023
Sep 14, 2023

No incidents reported.

Sep 13, 2023

No incidents reported.

Sep 12, 2023

No incidents reported.

Sep 11, 2023

No incidents reported.

Sep 10, 2023

No incidents reported.

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