Zoom Status

All Systems Operational

About This Site

For more information, please visit https://support.zoom.us

Zoom Meetings Operational

Zoom Video Webinars Operational

Zoom Phone Operational

Zoom Chat Operational

Zoom Website Operational

Zoom Dashboard & Reporting Operational

Download Center Operational

Web Portal Operational

Web Client Operational

Conference Room Connector Operational

Zoom Cloud Room Connector Operational

Zoom Connector for Cisco Operational

Zoom Connector for Polycom Operational

Cloud Recording Operational

Meeting Telephony Services Operational

Integrations Operational

Live Streaming Operational

Zoom Developer Platform Operational

Web SDK Operational

REST API Operational

Marketplace Operational

Webhooks Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Updated Poly Trio Firmware Requirements Mar 5, 19:00-19:30 PST

Poly Trio Firmware 5.9.4 rev AA is becoming the minimum required version for managed Trio devices. Customers who allow Zoom to manage their firmware do not need to take any action. Customers who are using the Zoom Connector for Poly and override the firmware updates with an AppFilePath configuration will need to update to the latest firmware by March 5, 2021. If Trio devices are not updated, they will reboot once per hour until their firmware is updated.
Posted on Feb 4, 13:49 PST

Past Incidents

Feb 15, 2021

No incidents reported today.

Feb 14, 2021

No incidents reported.

Feb 13, 2021

No incidents reported.

Feb 12, 2021

No incidents reported.

Feb 11, 2021

No incidents reported.

Feb 10, 2021

No incidents reported.

Feb 9, 2021

No incidents reported.

Feb 8, 2021

No incidents reported.

Feb 7, 2021

No incidents reported.

Feb 6, 2021

No incidents reported.

Feb 5, 2021

No incidents reported.

Feb 4, 2021

No incidents reported.

Feb 3, 2021

A subset of users are unable to send or receive Webhooks

Resolved - In our previous status, we mistakenly marked Zoom Phone as impacted by this issue. Zoom Phone is not impacted. We apologize for the miscommunication.
Feb 3, 14:12 PST

Mac, Windows, Android, iOS, & Linux Client Update: 2/3/2021 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Feb 3, 03:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 3, 00:01 PST

Scheduled - We will be providing a new version of our Mac, Windows, and Linux clients. They will be available for download at https://zoom.us/download. We will also be performing a staggered release for iOS and Android on applicable app stores. This update will include bug fixes.

Mac - https://support.zoom.us/hc/en-us/articles/201361963
Windows - https://support.zoom.us/hc/en-us/articles/201361953
Android - https://support.zoom.us/hc/en-us/articles/201361973
iOS - https://support.zoom.us/hc/en-us/articles/201361943
Linux - https://support.zoom.us/hc/en-us/articles/205759689

There is no operational impact. All services will be available during this scheduled update.
Feb 2, 19:32 PST

A subset of users are unable to send or receive Webhooks

Resolved - We have resolved the issue causing increased delays for a subset of users when sending and receiving Webhooks.
Feb 3, 02:57 PST

Monitoring - We have resolved the issue causing increased delays for a subset of users when sending and receiving Webhooks. We will continue to monitor and provide updates as we have them.
Feb 2, 19:00 PST

Update - We are continuing to work to resolve the issue and we will post a status update once we have new information.
Feb 2, 16:16 PST

Update - We are continuing to work to resolve the issue and will provide updates as we have them.
Feb 2, 15:18 PST

Update - We are continuing to work to resolve the issue. We will provide updates as we have them.
Feb 2, 14:38 PST

Update - We are continuing to work to resolve the issue. We will provide updates as we have them.
Feb 2, 13:59 PST

Update - We are continuing to work to resolve the issue causing increased delays with sending and receiving Webhooks.
Feb 2, 13:19 PST

Identified - We have identified the issue causing delays for a subset of users when sending and receiving Webhooks, impacting integrations like Epic.
Feb 2, 12:29 PST

Feb 2, 2021

A subset of users are unable to send or receive Webhooks

Resolved - We have resolved the issue causing increased delays for a subset of users when sending and receiving Webhooks.
Feb 2, 11:14 PST

Update - We are continuing to investigate the issue causing increased delays with sending and receiving Webhooks, which impacts integrations like Epic. We will provide updates as we have them.
Feb 2, 09:43 PST

Investigating - We have received reports from a subset of users of increased delays with sending and receiving Webhooks, which impacts integrations like Epic.
Feb 2, 08:57 PST

Zoom phone users in Brazil are unable to dial emergency services

Resolved - We have resolved this issue impacting a subset of Zoom Phone users in Brazil.
Feb 2, 10:15 PST

Update - We have identified the external issue causing a subset of users in Brazil to not be able to access emergency services with our regional partner. We expect the issue may persist until Feb 3 for these customers.
Bring Your Own Carrier users are not impacted.
Jan 29, 13:27 PST

Identified - We have identified the issue causing Zoom Phone users in Brazil to be unable to access emergency services. We expect the issue to be resolved by Feb. 3rd.
Jan 29, 08:49 PST

Investigating - We are currently investigating issues with Zoom Phone access to emergency services in Brazil.
Jan 29, 08:08 PST

Feb 1, 2021

A subset of users are unable to edit or schedule meetings

Resolved - We have resolved the issue that caused a subset of customers to be unable to edit or schedule meetings and webinars.
At 9:00 am PT, our engineering team received reports and started investigating.
At 9:27 am PT, our engineering team has resolved this issue.
Feb 1, 09:51 PST

Mac, Windows, Android, iOS, & Linux Client Update: 2/1/2021 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Feb 1, 02:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 23:01 PST

Scheduled - We will be providing a new version of our Mac, Windows, and Linux clients. They will be available for download at https://zoom.us/download. We will also be performing a staggered release for iOS and Android on applicable app stores. This update will include the ability to play video files directly in to a meeting and the ability to blur your background.

Mac - https://support.zoom.us/hc/en-us/articles/201361963
Windows - https://support.zoom.us/hc/en-us/articles/201361953
Android - https://support.zoom.us/hc/en-us/articles/201361973
iOS - https://support.zoom.us/hc/en-us/articles/201361943
Linux - https://support.zoom.us/hc/en-us/articles/205759689

There is no operational impact. All services will be available during this scheduled update.
Jan 29, 12:55 PST