Zoom Status

All Systems Operational

About This Site

For more information, please visit https://support.zoom.us

Zoom Meetings Operational

Zoom Video Webinars Operational

Zoom Phone Operational

Zoom Chat Operational

Zoom Website Operational

Zoom Dashboard & Reporting Operational

Download Center Operational

Web Portal Operational

Web Client Operational

Conference Room Connector Operational

Zoom Cloud Room Connector Operational

Zoom Connector for Cisco Operational

Zoom Connector for Polycom Operational

Cloud Recording Operational

Meeting Telephony Services Operational

Integrations Operational

Live Streaming Operational

Zoom Developer Platform Operational

Web SDK Operational

REST API Operational

Marketplace Operational

Webhooks Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Sales and Support Chat Maintenance: 04/24/2021 (No Operational Impact) Apr 24, 17:00-18:00 PDT

We will be performing routine maintenance on our Sales and Support chat on zoom.us. During this time, users will be unable to request live Sales or Support assistance via chat. All other request methods, based on your plan, will be available during this time. Please refer to https://support.zoom.us/hc/articles/201362003 for available contact options during this time.
Posted on Mar 29, 12:52 PDT

Web Backend Update: 4/25/2021 (No Operational Impact) Apr 24, 18:00-23:00 PDT

We will be performing routine maintenance on our Web Backend. Please refer to https://support.zoom.us/hc/en-us/articles/204758419 for more details. This update includes the web setting for Immersive Views and an update to meeting archiving.

There is no operational impact. All services will be available during this scheduled update.
Posted on Apr 22, 13:38 PDT

Mac, Windows, Android, iOS, & Linux Client Update: 4/26/2021 (No Operational Impact) Apr 25, 22:00 - Apr 26, 02:00 PDT

We will be providing a new version of our Mac, Windows, and Linux clients. They will be available for download at https://zoom.us/download. We will also be performing a staggered release for iOS and Android on applicable app stores. This update will include the release of the Immersive Views feature and minor bug fixes.

Mac - https://support.zoom.us/hc/en-us/articles/201361963
Windows - https://support.zoom.us/hc/en-us/articles/201361953
Android - https://support.zoom.us/hc/en-us/articles/201361973
iOS - https://support.zoom.us/hc/en-us/articles/201361943
Linux - https://support.zoom.us/hc/en-us/articles/205759689

There is no operational impact. All services will be available during this scheduled update.
Posted on Apr 22, 15:35 PDT

Updated Poly Trio Firmware Requirements May 7, 19:00-19:30 PDT

Update - We will be undergoing scheduled maintenance during this time.
Feb 25, 11:07 PST

Scheduled - Poly Trio Firmware 5.9.4 rev AB is becoming the minimum required version for managed Trio devices. Customers who allow Zoom to manage their firmware do not need to take any action. Customers who are using the Zoom Connector for Poly and override the firmware updates with an AppFilePath configuration will need to update to the latest firmware by May 7, 2021. If Trio devices are not updated, they will reboot once per hour until their firmware is updated.
Feb 25, 11:01 PST

Past Incidents

Apr 22, 2021

Application Server Configuration Adjustment

Completed - The Scheduled maintenance has been completed.
Apr 22, 03:53 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 21, 16:00 PDT

Scheduled - We will be performing a maintenance on our Application Servers which will require configuration adjustments.

During this time, users who are connected to a Zoom Meeting or Webinar for longer than three hours may be reconnected to their session.
Apr 21, 15:54 PDT

Apr 21, 2021

Apr 20, 2021

A subset of users are unable to find cloud recordings

Resolved - We have resolved the issue causing delays in cloud recording displaying on the web portal.
Apr 20, 11:00 PDT

Monitoring - We have resolved the issue causing delays in cloud recording displaying on the web portal. We will continue to monitor and provide updates as we have them.
Apr 20, 08:57 PDT

Investigating - We are currently investigating reports of delays in cloud recording displaying on the web portal.

This is only a display issue, we are working towards a resolution and will provide updates as we have them.
Apr 20, 08:48 PDT

A subset of users located in Europe are experiencing problems starting/joining meetings.

Resolved - This incident has been resolved.
Apr 20, 03:06 PDT

Monitoring - We have resolved the issue. We will continue to monitor and provide updates as we have them.
Apr 20, 02:46 PDT

Identified - We have identified the issue causing a subset of users in Europe to experience difficulties joining/stating meeting issues. we will provide updates as we have them.
Apr 20, 02:17 PDT

Investigating - A subset of users located in Europe are experiencing problems starting/joining meetings. We are investigating the issue.
Apr 20, 01:30 PDT

Apr 19, 2021

Mac, Windows, Android, iOS, & Linux Client Update: 4/19/2021 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Apr 19, 03:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 18, 23:02 PDT

Scheduled - We will be providing a new version of our Mac, Windows, and Linux clients. They will be available for download at https://zoom.us/download. We will also be performing a staggered release for iOS and Android on applicable app stores. This update will include enhanced data privacy notices and the full emoji suite for reactions.

Mac - https://support.zoom.us/hc/en-us/articles/201361963
Windows - https://support.zoom.us/hc/en-us/articles/201361953
Android - https://support.zoom.us/hc/en-us/articles/201361973
iOS - https://support.zoom.us/hc/en-us/articles/201361943
Linux - https://support.zoom.us/hc/en-us/articles/205759689

There is no operational impact. All services will be available during this scheduled update.
Apr 16, 08:21 PDT

Apr 18, 2021

Zoom Phone Update: 4/18/2021 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Apr 18, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 17:01 PDT

Scheduled - We will be providing an update to Zoom Phone. Please refer to https://support.zoom.us/hc/en-us/articles/360022782511 for more details. This update includes call queue analytics dashboard enhancements and auto receptionist / call queue templates.

There is no operational impact. All services will be available during this scheduled update.
Apr 16, 10:38 PDT

Apr 17, 2021

Web Backend Update: 4/18/2021 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Apr 17, 23:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 18:00 PDT

Scheduled - We will be performing routine maintenance on our Web Backend. Please refer to https://support.zoom.us/hc/en-us/articles/204758419 for more details. This update includes enhancements to associated domain settings and meeting archiving.

There is no operational impact. All services will be available during this scheduled update.
Apr 16, 10:38 PDT

Sales and Support Chat Maintenance: 04/17/2021 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Apr 17, 20:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 17, 19:00 PDT

Scheduled - We will be performing routine maintenance on our Sales and Support chat on zoom.us. During this time, users will be unable to request live Sales or Support assistance via chat. All other request methods, based on your plans, will be available during this time. Please refer to https://support.zoom.us/hc/articles/201362003 for available contact options during this time.
Mar 29, 12:52 PDT

Apr 16, 2021

No incidents reported.

Apr 15, 2021

No incidents reported.

Apr 14, 2021

No incidents reported.

Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021

Web Backend Update: 04/11/2021 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Apr 10, 22:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 19:00 PDT

Scheduled - We will be performing routine maintenance on our Web Backend. Please refer to https://support.zoom.us/hc/en-us/articles/204758419 for more details. This update includes the ability to view VDI client and plugin versions in the Dashboard.

There is no operational impact. All services will be available during this scheduled update.
Apr 9, 12:03 PDT

Amsterdam Data Center Maintenance: 4/9/2021

Completed - The scheduled maintenance has been completed.
Apr 10, 15:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 15:00 PDT

Scheduled - We will be performing maintenance on our Europe (Amsterdam) data center on April 9, 2021.

No new meetings will be started in the Amsterdam data center after 5:00PM CEST (08:00AM PDT) on April 9. However, if any meetings started in the Amsterdam data center are still ongoing at 5:00AM CEST on April 10 (08:00PM PDT on April 9), they will be ended and can be manually restarted in a different data center.

Zoom Phone users registered to the Amsterdam data center will be automatically registered in an alternative datacenter starting at 12:00AM CEST on April 10 (3:00PM PDT on April 9) with no impact expected. If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Frankfurt data center in addition to the Amsterdam data center. During the maintenance window, connectivity to Zoom’s Amsterdam data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Frankfurt data center. Traffic will continue to be routed through the Zoom Amsterdam data center once the maintenance is completed.
Apr 2, 11:53 PDT

São Paulo Data Center Maintenance: 4/9/2021

Completed - The scheduled maintenance has been completed.
Apr 10, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 02:00 PDT

Scheduled - We will be performing maintenance on our South America (São Paulo) on April 9, 2021.

Zoom Phone users registered to the São Paulo data center may experience dropped calls at 6:00AM BRT (2:00AM PDT) on April 10. No new meetings will be started in the São Paulo data center after 6:00PM BRT (2:00PM PDT) on April 9. However, if any meetings started in the São Paulo data center are still ongoing at 6:00AM BRT (2:00AM PDT) on April 10, they will be ended and can be manually restarted in a different data center.
Apr 2, 11:54 PDT

Apr 9, 2021

Apr 8, 2021

Issue with Zoom Phone Service (US Only)

Resolved - We have resolved the issue causing a subset of users unable to make or receive phone calls. Please report any new issues to support.
Apr 8, 09:36 PDT

Monitoring - We have resolved the issue causing a subset of users unable to make or receive phone calls. We will continue to monitor the service performance.
Apr 8, 09:24 PDT

Investigating - A subset of users are unable to make or receive inbound calls using Zoom phone (US only).

We are currently investigating reports that a subset of users are unable to make or receive calls using Zoom Phone. Will provide updates as we have them.
Apr 8, 09:06 PDT