Zoom Status

All Systems Operational

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For more information, please visit https://support.zoom.us

Zoom Website Operational

Zoom Dashboard & Reporting Operational

Download Center Operational

Web Portal Operational

Web Client Operational

Zoom Rooms Operational

Conference Room Connector Operational

Zoom Connector for Cisco Operational

Zoom Connector for Polycom Operational

Zoom Developer Platform Operational

Web SDK Operational

REST API Operational

Marketplace Operational

Webhooks Operational

Zoom Events Operational

Zoom Subscription Operational

Zoom Meetings Operational

In-Meeting Chat/Polling Operational

Archiving Operational

Live Transcription Operational

Closed Captioning Operational

Web Client Operational

Live Streaming Operational

Meeting Dial-in/Telephony Operational

Zoom Conference Room Connector Operational

Recording Operational

Zoom Video Webinars Operational

Polling Operational

NORTH AMERICAS - Zoom Phone Operational

Zoom Phone Operational

Calling (Inbound/Outbound) Operational

SMS/MMS (Inbound/Outbound) Operational

Devices (Softphones/Deskphones) Operational

BYOC - Premises Operational

Provider Exchange Operational

Emergency Calling Operational

Recording Service Operational

EMEA - Zoom Phone Operational

Zoom Phone Operational

Calling (Inbound/Outbound) Operational

Devices (Softphones/Deskphones) Operational

BYOC - Premises Operational

Provider Exchange Operational

Emergency Calling Operational

Recording Service Operational

APAC - Zoom Phone Operational

Zoom Phone Operational

Calling (Inbound/Outbound) Operational

Devices (Softphones/Deskphones) Operational

BYOC - Premises Operational

Provider Exchange Operational

Emergency Calling Operational

Recording Service Operational

LATIN AMERICA - Zoom Phone Operational

Zoom Phone Operational

Calling (Inbound/Outbound) Operational

Devices (Softphones/Deskphones) Operational

BYOC - Premises Operational

Provider Exchange Operational

Emergency Calling Operational

Recording Service Operational

JAPAN - Zoom Phone Operational

Zoom Phone Operational

Calling (Inbound/Outbound) Operational

Devices (Softphones/Deskphones) Operational

BYOC - Premises Operational

Provider Exchange Operational

Emergency Calling Operational

Recording Service Operational

HONG KONG/CHINA - Zoom Phone Operational

Zoom Phone Operational

Calling (Inbound/Outbound) Operational

Devices (Softphones/Deskphones) Operational

BYOC - Premises Operational

Provider Exchange Operational

Emergency Calling Operational

Recording Service Operational

AUSTRALIA - Zoom Phone Operational

Zoom Phone Operational

Calling (Inbound/Outbound) Operational

Devices (Softphones/Deskphones) Operational

BYOC - Premises Operational

Provider Exchange Operational

Emergency Calling Operational

Recording Service Operational

Global - Zoom Phone Operational

Web Portal (Admin/Users/Provisioning/Dashboard & Reporting) Operational

Third Party Contact Center Integration (Five9/Twilio/Talkdesk/inContact/Genesys) Operational

Integration (API/Webhook) Operational

Cisco Rooms registered to Zoom Phone Operational

Polycom Rooms registered to Zoom Phone Operational

Zoom Chat Operational

Chat Messaging: Peer To Peer Messaging, History, Channels, Push Notifications Operational

User Profiles and Presence Operational

File Transfers: File, Video, Pictures, Voice Operational

Archive Message: Archiving IM message with Third-parties and Email Notifications Operational

Search Operational

Zoom Room Operational

Zoom Rooms Digital Signage Operational

Zoom IQ for Sales Operational

Zoom IQ Operational

Deals Operational

Email Notifications Operational

Conversation Analytics Operational

Recordings Operational

NORTH AMERICAS - Zoom Contact Center Operational

Zoom Contact Center Operational

Calling (Inbound/Outbound) Operational

Video Calling (Inbound/Outbound) Operational

SMS/MMS (Inbound/Outbound) Operational

Chat (Inbound/Outbound) Operational

Recording Service Operational

Global - Zoom Contact Center Operational

Web Portal (Admin/Users/Provisioning/Dashboard & Reporting) Operational

Zoom Support Operational

Knowledge Base Operational

Chatbot Operational

Ticketing Operational

Phone Support Operational

Zoom Workspace Reservation Operational

Live Streaming Operational

Zoom Whiteboard Operational

Zoom Community Operational

Zoom Video SDK Operational

Video Session Operational

Live Streaming Operational

Cloud Recording Operational

Calling Out Operational

REST API Operational

Webhooks Operational

Dashboard Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Denver (DV) Data Center Maintenance Oct 14, 2022 23:00 - Oct 15, 2022 11:00 PDT

We will be performing maintenance on our US(Denver) data center on October 14th-15th, 2022.

No new meetings will be started in the Denver data center after 12:00PM MT (11AM Pacific) on October 14th. However, if any meetings started in the Denver data center are still ongoing at 12:00AM MT on October 15th(11PM Pacific October 14), they will be ended and can be manually restarted in a different data center.

If you obtain Zoom through one of our carrier partners leveraging Telephony Service Provider (TSP) integration, no new TSP connections will be started in the DV data center after 12:00PM MT (11AM Pacific) on October 14th. However, at 12:00AM MT on October 15th(11PM Pacific October 14), any TSP connections started in the DV data center that have been running for over 12 hours will be ended and can be manually restarted in a different data center.

Zoom Phone users registered to the Denver data center will be automatically registered in an alternative datacenter starting at 6:00PM Mountain Time (5PM Pacific) on October 14th. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically. If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s San Jose data center in addition to the Denver data center. During the maintenance window, connectivity to Zoom’s Denver data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s San Jose data center. Traffic will continue to be routed through the Zoom Denver data center once the maintenance is completed.
Posted on Sep 21, 2022 - 12:00 PDT

[Scheduled] Updated Costa Rica Toll Number Oct 29, 2022 17:00 - Oct 30, 2022 00:00 PDT

Due to a change with our phone carrier, the following Costa Rica Premium Toll number is being decommissioned:

+506 4XXXX843

We encourage our customers to transition to the below Costa Rica Toll number (already existing):

+506 4XXX7699

You will need to enable and select the additional active number(s) in your Admin Portal (https://zoom.us/account/setting?tab=telephon), if you have not already done so. Currently scheduled meetings for 10/29/22 and onward should be rescheduled, and the active toll number(s) will be reflected in newly scheduled meetings. If meeting invites are not updated to reflect the active toll numbers, participants dialing in from Costa Rica will not be able to join using the decommissioned number after 10/29/22. Any newly created meetings scheduled after you’ve enabled the active numbers in your portal will be automatically updated with the new toll number(s) for future invites.

To view your current and new numbers in order to make the above changes, please visit your Admin Portal (https://zoom.us/account/setting?tab=telephony). There you will be able to find all Costa Rica numbers that will remain supported.
Posted on Sep 02, 2022 - 08:55 PDT

Scheduled Zoom Software Quarterly Lifecycle update (11/5/22) Nov 5, 2022 00:00-01:00 PDT

In order to prepare for a new quarterly minimum version schedule, Zoom will be enforcing a new minimum version of all our Zoom clients and plugins this November 5th. This affects the following products:
- Zoom client for meetings (Windows, macOS, Linux, iOS, Android, Blackberry, and Intune)
- Zoom Rooms (including Zoom Room Controllers)
- Zoom Phone Appliances
- Outlook Plug-in
- Browser Scheduler Extensions
- VDI Client and Plugin
- Virtual Room Connector
- Meetings Connector
- Recording Connector
- Meeting SDK
- Video SDK

Please ensure your devices are updated to the latest version.

For more information, such as specific versions we are enforcing, please see the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.us/hc/en-us/articles/360059429231
Posted on Jul 13, 2022 - 14:03 PDT

Past Incidents

Oct 3, 2022

No incidents reported today.

Oct 2, 2022

Announcing Updated IP Address Ranges (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Oct 2, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 1, 23:59 PDT

Update - We are announcing corrections to our previous posting on September 1, 2022.

The following IPv6 ranges were announced for Zoom Phone in the previous status update, but are not needed:
2620:123:200c::/47
2620:123:20c0::/47
2620:123:2004::/48
2620:123:2008::/48
2620:123:2007::/48
2620:0123:2021::/48
2620:123:2040::/47
2620:123:2081::/47
2620:123:2082::/48
2620:123:2085::/48

The following IPv6 range for Zoom Contact Center was announced as 2620:123:2000::/4, but should be 2620:123:2000::/40.

Lastly, we have added a Zoom Apps txt file for customers who prefer to allow the CDN IP ranges for Zoom Apps, instead of the *.zoomapp.cloud: https://assets.zoom.us/docs/ipranges/ZoomApps.txt
Sep 21, 12:19 PDT

Scheduled - The following, new and updated IP subnet ranges will be deployed to Zoom resources starting no earlier than 30 days from the posting of this notice. We recommend that network administrators, with Zoom specific firewall or network rules, update their systems as soon as possible in preparation.

New IP address ranges:
15.220.80.0/24
15.220.81.0/25
159.124.0.0/16

Additionally, the following, new and updated IP subnet ranges will be deployed to Zoom Phone resources starting no earlier than 30 days from the posting of this notice.
New IP address ranges:
64.224.32.0/19
115.117.119.96/27
121.244.203.192/27
144.195.0.0/16
206.247.0.0/16

We are also announcing IPv6 ranges for Zoom Phone:
2620:123:2000::/40

The following, new and updated IP subnet ranges will be deployed to Zoom Contact Center resources starting no earlier than 30 days from the posting of this notice.
New IP address ranges:
149.137.0.0/17
204.141.28.0/22

We are also announcing IPv6 ranges for Zoom Contact Center:
2620:123:2000::/40

Lastly, we have added a Zoom Apps txt file for customers who prefer to allow the CDN IP ranges for Zoom Apps, instead of the *.zoomapp.cloud: https://assets.zoom.us/docs/ipranges/ZoomApps.txt

A complete list of network firewall IP ranges for Zoom can be found on the Zoom Support site at: https://support.zoom.us/hc/en-us/articles/201362683
Sep 1, 13:27 PDT

Oct 1, 2022

New York Zoom Phone Maintenance

Completed - The scheduled maintenance has been completed.
Oct 1, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 30, 23:01 PDT

Scheduled - We will be providing an update to Zoom Phone in New York data center.

Zoom Phone users registered to the New York data center will be automatically registered in an alternative datacenter when the maintenance window starts. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.

If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Denver data center in addition to the New York data center. During the maintenance window, connectivity to Zoom’s New York data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Denver data center. Traffic will continue to be routed through the Zoom New York data center once the maintenance is completed.

For customers that use hardware phones, the following devices support the alternative datacenter process as described above:
• Poly: CCX400, CCX500, CCX600, CCX700, Trio8500, Trio8800, Trioc60, VVX101, VVX150, VVX201, VVX250, VVX300, VVX301, VVX310, VVX311, VVX350, VVX400, VVX401, VVX410, VVX411, VVX450, VVX500, VVX501, VVX600, VVX601, Soundpoint335, SoundPoint650, SoundStation6000
• Yealink: T21P, T23G, T27G, T29G, T40G, T42G, T46G, T48G, T31G, T31P, T33G, T42S, T46S, T48S, T43U, T46U, T48U, T53, T53W, T54W, T57W, CP960, T56A, T58A, T58W, VP59, W60P, W70B, W80M, W90M, CP920, CP925, CP965
• AudioCodes: 445HD, 450HD, C450HD, RX50
Aug 22, 13:21 PDT

A subset of users leveraging the web client or SDK for web experienced an intermittent meeting/webinar connectivity issue

Resolved - We have received reports that a subset of users leveraging the web client or SDK for web experienced an intermittent meeting/webinar connectivity issue. We have fixed this issue.
Oct 1, 00:00 PDT

Sep 30, 2022

Zoom Whiteboard data unavailable for a subset of users

Resolved - This incident has been resolved.
Sep 30, 23:31 PDT

Monitoring - We have resolved an issue that was causing a subset of users to be unable to view their existing Whiteboard data. Our engineers are monitoring and we will provide updates as we have them.
Sep 30, 23:14 PDT

Update - We continue to investigate the issue that is causing a subset of users to be unable to view their existing Whiteboard data.We will provide updates as we have them.
Sep 30, 19:30 PDT

Identified - We have identified an issue that is causing a subset of users to be unable to view their existing Whiteboard data. Our engineers are investigating and we will provide updates as we have them.
Sep 30, 17:54 PDT

Sep 29, 2022

No incidents reported.

Sep 28, 2022

Zoom Dashboard - issue with client version details on dashboard

Resolved - We have confirmed with the development teams that the client version report on the dashboard is working as designed. Our development teams will re-review the design of this feature.
Sep 28, 05:14 PDT

Update - We are investigating a client version mismatch on Zoom’s Dashboard. Our engineers are continuing the investigation and provide updates as we have them.
Sep 28, 04:58 PDT

Investigating - We are currently investigating reports of service degradation where the Zoom Dashboard mentioned below is impacted. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Sep 28, 04:35 PDT

Sep 27, 2022

No incidents reported.

Sep 26, 2022

A subset of customers in Japan are unable to access Zoom Phone recordings, voicemail & audio prompts.

Resolved - This incident has been resolved.
Sep 26, 06:48 PDT

Monitoring - We have resolved the issue causing a subset of customers in Japan unable to access Zoom Phone recordings, voicemail & audio prompts. We will continue to monitor and provide updates as we have them.
Sep 26, 06:29 PDT

Identified - We have identified the issue causing a subset of customers in Japan unable to access Zoom Phone recordings, voicemail & audio prompts. We will continue to provide updates as we have them.
Sep 26, 05:26 PDT

Investigating - We are currently investigating reports of a subset of customers in Japan who are unable to access Zoom Phone recordings, voicemail & audio prompts. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Sep 26, 04:48 PDT

Issue with Zoom conference room connector H.323 calls

Resolved - We have confirmed that this issue is related to mismatched encryption settings on a subset of customers Cisco endpoints.
Sep 26, 06:01 PDT

Monitoring - We have resolved the issue causing impact on H.323 calls for Cisco endpoints. We will continue to monitor and provide updates as we have them.
Sep 26, 00:34 PDT

Identified - We have identified the issue that is impacting H.323 calls for Cisco endpoints. Our engineers are currently working towards remediating the issue, at this time SIP calls are not impacted.
Sep 25, 22:47 PDT

Investigating - We are currently investigating report where the Zoom conference room connector H.323 calls are being impacted. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Sep 25, 21:53 PDT

Mac, Windows, Android, iOS, & Linux Client Update: 9/26/22 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Sep 26, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 26, 00:00 PDT

Scheduled - We will be providing a new version of our Mac, Windows, and Linux clients. They will be available for download at https://zoom.us/download. We will also be performing a staggered release for iOS and Android on applicable app stores. This update will include sign language interpretation, chat message reminders, and sharing meeting chat transcripts to chat channels.

Mac - https://support.zoom.us/hc/en-us/articles/201361963
Windows - https://support.zoom.us/hc/en-us/articles/201361953
Android - https://support.zoom.us/hc/en-us/articles/201361973
iOS - https://support.zoom.us/hc/en-us/articles/201361943
Linux - https://support.zoom.us/hc/en-us/articles/205759689

There is no operational impact. All services will be available during this scheduled update.
Sep 23, 15:40 PDT

Sep 25, 2022

Sep 24, 2022

Denver Zoom Phone Maintenance

Completed - The scheduled maintenance has been completed.
Sep 24, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 23, 23:00 PDT

Scheduled - We will be providing an update to Zoom Phone in the Denver data center.

Zoom Phone users registered to the Denver data center will be automatically registered in an alternative datacenter when the maintenance window starts. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.

If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s San Jose data center in addition to the Denver data center. During the maintenance window, connectivity to Zoom’s Denver data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s San Jose data center. Traffic will continue to be routed through the Zoom Denver data center once the maintenance is completed.

For customers that use hardware phones, the following devices support the alternative datacenter process as described above:
• Poly: CCX400, CCX500, CCX600, CCX700, Trio8500, Trio8800, Trioc60, VVX101, VVX150, VVX201, VVX250, VVX300, VVX301, VVX310, VVX311, VVX350, VVX400, VVX401, VVX410, VVX411, VVX450, VVX500, VVX501, VVX600, VVX601, Soundpoint335, SoundPoint650, SoundStation6000
• Yealink: T21P, T23G, T27G, T29G, T40G, T42G, T46G, T48G, T31G, T31P, T33G, T42S, T46S, T48S, T43U, T46U, T48U, T53, T53W, T54W, T57W, CP960, T56A, T58A, T58W, VP59, W60P, W70B, W80M, W90M, CP920, CP925, CP965
• AudioCodes: 445HD, 450HD, C450HD, RX50
Aug 22, 13:25 PDT

Zoom Whiteboard - Service Impacted for global users

Resolved - This incident has been resolved.
Sep 24, 20:38 PDT

Monitoring - We have resolved the Zoom Whiteboard issue impacting the EU, CA, AU users, and a subset of our global users. We will continue to monitor and provide updates as we have them.
Sep 24, 19:41 PDT

Identified - We confirmed this issue is impacted in EU, CA, AU users and a subset of our global users. Our Engineering team is continuing the investigation and we will continue to monitor and provide updates as we have them.
Sep 24, 19:03 PDT

Investigating - We are currently investigating users experiencing issue for Zoom Whiteboard service in EU region. We will provide updates as we have them.
Sep 24, 16:52 PDT

Issue with calling to Zoom Meetings

Resolved - This incident has been resolved.
Sep 24, 16:08 PDT

Monitoring - We have resolved the issue causing users to be unable to call in Zoom Meetings. We will continue to monitor and provide updates as we have them.
Sep 24, 15:29 PDT

Identified - We have identified the issue causing users to be unable to call in Zoom Meetings. We will continue to provide updates as we have them.
Sep 24, 14:20 PDT

Update - We are continuing to investigate this issue.
Sep 24, 13:43 PDT

Investigating - We are investigating an issue with calling to Zoom Meetings and will provide updates as soon as we have updates.
Sep 24, 13:14 PDT

Frankfurt Zoom Phone Maintenance

Completed - The scheduled maintenance has been completed.
Sep 24, 15:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 24, 11:00 PDT

Scheduled - We will be providing an update to Zoom Phone in Frankfurt data center.

Zoom Phone users registered to the Frankfurt data center will be automatically registered in an alternative datacenter when the maintenance window starts on 9/24/2022 at 8:00PM CEST (11:00AM PDT). During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.

If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Amsterdam data center in addition to the Frankfurt data center. During the maintenance window, connectivity to Zoom’s Frankfurt data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Amsterdam data center. Traffic will continue to be routed through the Zoom Frankfurt data center once the maintenance is completed.

For customers that use hardware phones, the following devices support the alternative datacenter process as described above:
• Poly: CCX400, CCX500, CCX600, CCX700, Trio8500, Trio8800, Trioc60, VVX101, VVX150, VVX201, VVX250, VVX300, VVX301, VVX310, VVX311, VVX350, VVX400, VVX401, VVX410, VVX411, VVX450, VVX500, VVX501, VVX600, VVX601, Soundpoint335, SoundPoint650, SoundStation6000
• Yealink: T21P, T23G, T27G, T29G, T40G, T42G, T46G, T48G, T31G, T31P, T33G, T42S, T46S, T48S, T43U, T46U, T48U, T53, T53W, T54W, T57W, CP960, T56A, T58A, T58W, VP59, W60P, W70B, W80M, W90M, CP920, CP925, CP965
• AudioCodes: 445HD, 450HD, C450HD, RX50
Sep 1, 13:36 PDT

Sep 23, 2022

Sep 22, 2022

Zoom Phone - Service Impacted

Resolved - The issue for potential degraded voice quality has been resolved.
Sep 22, 08:23 PDT

Monitoring - We have resolved the issue with Zoom Phone Service. We will continue to monitor and provide updates as we have them.
Sep 22, 07:33 PDT

Investigating - We are currently investigating reports of Zoom Phone Service being impacted. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Sep 22, 07:18 PDT

Sep 21, 2022

Intermittent call and meeting quality issues for Denver

Resolved - This incident has been resolved.
Sep 21, 09:24 PDT

Monitoring - We have worked around the backbone network connectivity issue between two of our US based datacenters. Our infrastructure and operations team are actively monitoring. All services have recovered.
Sep 21, 09:04 PDT

Identified - We have identified an issue with backbone network connectivity between two of our US based datacenters. Our infrastructure and operations team are actively engaged and working to remediate this issue. Zoom Phone services are only impacted in the Denver SIP Zone. We will post updates as we have them.
Sep 21, 08:42 PDT

Investigating - We are currently investigating intermittent call and meeting quality issues for Denver. Zoom will provide updates as soon as there is more information to share.
Sep 21, 08:13 PDT

Sep 20, 2022

No incidents reported.

Sep 19, 2022

A subset of customers facing issue with Zoom Workspace Reservation

Resolved - This incident has been resolved.
Sep 19, 23:39 PDT

Monitoring - We have resolved the issue causing a subset of customers facing issue with Zoom Workspace Reservation. We will continue to monitor and provide updates as we have them.
Sep 19, 23:25 PDT

Identified - We have identified the issue with a subset of customers facing issue with Zoom Workspace Reservation. We will continue to investigate and provide updates as we have them.
Sep 19, 23:21 PDT

Investigating - We are investigating an issue with a subset of customers facing issue with Zoom Workspace Reservation. We will continue to investigate and provide updates as we have them.
Sep 19, 23:13 PDT