Zoom Status

All Systems Operational

About This Site

For more information, please visit https://support.zoom.us

Zoom Meetings Operational

Zoom Video Webinars Operational

Zoom Phone Operational

Zoom Chat Operational

Zoom Website Operational

Zoom Dashboard & Reporting Operational

Download Center Operational

Web Portal Operational

Web Client Operational

Conference Room Connector Operational

Zoom Cloud Room Connector Operational

Zoom Connector for Cisco Operational

Zoom Connector for Polycom Operational

Cloud Recording Operational

Meeting Telephony Services Operational

Integrations Operational

Live Streaming Operational

Zoom Developer Platform Operational

Web SDK Operational

REST API Operational

Marketplace Operational

Webhooks Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Announcing Additional IP Address Ranges (No Operational Impact) Nov 26, 23:59 - Nov 27, 00:00 PST

We will be adding additional IP address ranges. This is a notice so that network administrators, with Zoom specific firewall or network rules, can update their systems accordingly in preparation.

Beginning November 27, these IP address ranges will be in use for free accounts. Paid accounts may begin using these IP addresses after December 20 and network administrators should update their firewall/network rules within the next 30 days.

The following IP address ranges have been added:
129.151.0.0/20
129.159.0.0/20
144.195.0.0/16
152.67.184.0/22
152.67.240.0/21
168.138.116.0/22

For more details, please see the following articles:

Zoom Platform: https://support.zoom.us/hc/en-us/articles/201362683
Cloud Room Connector: https://support.zoom.us/hc/en-us/articles/201458316
Posted on Nov 20, 14:30 PST

Announcing Additional IP Address Ranges for Zoom Phone (No Operational Impact) Dec 18, 23:59 - Dec 19, 00:00 PST

We will be adding additional IP address ranges for Zoom Phone. This is a notice so that network administrators, with Zoom specific firewall or network rules, can update their systems accordingly in preparation. The following IP address ranges have been added:

173.231.92.0/24
173.231.94.0/24

For more details, please see: https://support.zoom.us/hc/en-us/articles/201362683
Posted on Oct 28, 09:33 PDT

Past Incidents

Nov 24, 2020

No incidents reported today.

Nov 23, 2020

A subset of users are experiencing connectivity issues to zoom integration

Resolved - This incident has been resolved.
Nov 23, 04:21 PST

Monitoring - We have resolved the issues with the backend systems. We will continue to monitor.
Nov 23, 04:11 PST

Identified - We have identified an issue with the integration service that caused a subset of users to be unable to interact with the service. We will continue to provide updates.
Nov 23, 04:01 PST

Nov 22, 2020

Web Backend Update: 11/21/2020 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Nov 22, 01:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 17:01 PST

Scheduled - We will be performing a routine maintenance on our Web Backend. Please refer to https://support.zoom.us/hc/en-us/articles/204758419 for more details. This update includes the ability to allow or deny users from certain regions and the ability to set a minimum client version for your account.

There is no operational impact. All services will be available during this scheduled update.
Nov 20, 10:44 PST

Zoom Phone Update: 11/21/2020 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Nov 22, 00:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 17:01 PST

Scheduled - We will be providing an update to Zoom Phone. Please refer to https://support.zoom.us/hc/en-us/articles/360022782511 for more details. This update will include the option to enable AES-256 encryption for Poly Trio C60.

There is no operational impact. All services will be available during this scheduled update.
Nov 20, 10:25 PST

Nov 21, 2020

Announcing Additional IP Address Ranges for Zoom Phone (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Nov 21, 00:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 23:59 PST

Scheduled - We will be adding additional IP address ranges for Zoom Phone. This is a notice so that network administrators, with Zoom specific firewall or network rules, can update their systems accordingly in preparation. The following IP address ranges have been added:

149.137.25.0/24
162.12.232.0/24
213.19.144.0/24
213.244.140.0/24

For more details, please see: https://support.zoom.us/hc/en-us/articles/201362683
Oct 28, 09:33 PDT

Nov 20, 2020

Nov 19, 2020

Customers may experience Dashboard & API webhook delays

Resolved - We have resolved the issue causing slowdowns and increased error rates for a subset of users accessing webhooks and dashboard data.
Nov 19, 23:01 PST

Monitoring - We have resolved the issue causing slowdowns and increased error rates for a subset of users accessing webhooks and dashboard data. We will continue to monitor and provide updates as we have them.
Nov 19, 22:25 PST

Identified - We have identified the issue causing slowdowns and increased error rates for a subset of users accessing webhooks and dashboard data. We will continue to provide updates as we have them.
Nov 19, 21:54 PST

Investigating - We are seeing slowdowns and increased error rates for a subset of users accessing webhooks and dashboard data.
Nov 19, 20:44 PST

Nov 18, 2020

A subset of users unable to send and receive audio through Zoom Phone

Resolved - We have resolved the issue causing a subset of users to experience difficulty sending and receiving audio through Zoom Phone when using Zoom’s mobile application on a mobile network.
Nov 18, 12:07 PST

Monitoring - We have resolved the issue causing a subset of users to experience difficulty sending and receiving audio through Zoom Phone when using Zoom’s mobile application on a mobile network. Impacted users may need to log out of Zoom and log back in for service to be fully restored. We will continue to monitor and provide updates.
Nov 18, 11:55 PST

Identified - We have identified the issue causing a subset of users to experience difficulty sending and receiving audio through Zoom Phone when using Zoom’s mobile application on a mobile network. We are working on a fix for this issue. In the meantime, we recommend Zoom Phone users join via Wi-Fi or PSTN instead of mobile networks. We will continue to provide updates as we have them.
Nov 18, 11:50 PST

Update - We are continuing to investigate this issue. In the meantime, we recommend Zoom Phone users join via Wi-Fi or PSTN instead of mobile networks. We apologize for any inconvenience caused.
Nov 18, 11:29 PST

Investigating - We have received reports of a subset of users experiencing difficulty sending and receiving audio through Zoom Phone when using Zoom’s mobile application on a mobile network.
Nov 18, 11:03 PST

A subset of users are experiencing join meeting issues

Resolved - We have resolved the issue causing a subset of users to experience difficulties joining meetings or meeting disconnections.
Nov 18, 09:21 PST

Monitoring - We have resolved the issue causing a subset of users to experience difficulties joining meetings or meeting disconnections. We will continue to monitor and provide updates as we have them.
Nov 18, 08:57 PST

Identified - A subset of customers are experiencing difficulties joining meetings or with meeting disconnections. We are currently working to fix this issue.
Nov 18, 08:47 PST

Nov 17, 2020

A subset of users are experiencing join meeting issues

Resolved - We have resolved the issue causing a subset of users to experience difficulties joining meetings or meeting disconnections.
Nov 17, 09:30 PST

Identified - A subset of customers are experiencing difficulties joining meetings or with meeting disconnections. We are currently working to fix this issue.
Nov 17, 08:51 PST

Nov 16, 2020

Mac, Windows, Android, iOS, & Linux Client Update: 11/16/2020 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Nov 16, 01:01 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 23:00 PST

Scheduled - We will be providing a new version of our Mac, Windows, and Linux clients. They will be available for download at https://zoom.us/download. We will also be performing a staggered release for iOS and Android on applicable app stores. This update includes the ability to share multiple applications at once and suspend participant activity.

Mac - https://support.zoom.us/hc/en-us/articles/201361963
Windows - https://support.zoom.us/hc/en-us/articles/201361953
Android - https://support.zoom.us/hc/en-us/articles/201361973
iOS - https://support.zoom.us/hc/en-us/articles/201361943
Linux - https://support.zoom.us/hc/en-us/articles/205759689

There is no operational impact. All services will be available during this scheduled update.
Nov 13, 09:09 PST

Nov 15, 2020

Nov 14, 2020

Some users are unable to dial into Canada phone numbers

Resolved - This incident has been resolved.
Nov 14, 11:00 PST

Monitoring - Engineers have resolved the issue, we will continue to monitor.
Nov 14, 10:25 PST

Investigating - A subset of users that are dialing into Canadian numbers or have set their telephony mixing to Canada will receive invalid meeting ID. As an alternative solution, please use computer audio as an alternative.
Nov 14, 10:03 PST

Nov 13, 2020

No incidents reported.

Nov 12, 2020

Delays starting and joining meetings from Mac OS clients

Resolved - We are no longer seeing host and join delays for users on Mac OS clients.
Nov 12, 14:06 PST

Monitoring - We are seeing improvements in the ability of users on Mac OS clients to host and join meetings. We continue to monitor the situation.
Nov 12, 13:54 PST

Identified - We have identified the cause of this issue as a delay in the underlying operating system to perform certificate validation when establishing a connection to Zoom. We are actively monitoring this situation.
Nov 12, 13:46 PST

Investigating - We are currently investigating an issue causing delays in Mac devices hosting or joining meetings. We will continue to provide updates as they become available.
Nov 12, 13:34 PST

Nov 11, 2020

No incidents reported.

Nov 10, 2020

Issue with joining meetings and webinars

Resolved - We have resolved the issue causing long join times for a subset of users.
Nov 10, 07:02 PST

Monitoring - We have identified and resolved the issue. We are continuing to monitor to ensure stability.
Nov 10, 06:17 PST

Investigating - We are currently investigating an issue that causes long join times for a subset of users. We will continue to provide updates as they become available.
Nov 10, 06:00 PST