Zoom Status

10DLC Enforcement Notice

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 2024 - 18:00 PDT

Scheduled - Starting June 18th, Zoom will begin blocking unregistered SMS/MMS traffic in the US and Canada.

Soft Enforcement Date: June 18th, 2024, at 8 a.m. PT

Who will be blocked from using SMS/MMS:
- Customers who create a net-new campaign after this date will be blocked until the campaign is fully approved
- Customers who have a Rejected campaign for prohibited use cases or disallowed messaging categories
- Customers who use SMS/MMS and have not created/submitted any 10DLC Campaigns

Who will not blocked temporarily:
- Customers who have a Pending campaign submitted
- Customers with fully Approved campaigns
- Customers with a Rejected campaign for reasons other than prohibited /disallowed messaging categories who have not yet resubmitted their campaign

Final Enforcement Date: July 10th, 2024, at 8 a.m. PT

All customers without a fully approved campaign and verified numbers associated to the campaign by this date will be blocked from using SMS and MMS.

To check the registration status of your phone numbers, navigate to the Phone Numbers section of your Zoom Phone or Zoom Contact Center web portal and review the Messaging Verification Status. Any number that uses SMS/MMS will need to have the status of “Verified” on or before the July 10th deadline in order to continue using SMS/MMS.

Please note that Canada-to-Canada messaging is exempt from these regulations, however this is subject to change in the future.
Jun 12, 2024 18:00 - Aug 1, 2024 00:00 PDT

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Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Zoom Software Quarterly Lifecycle Update (8/3/2024) Aug 3, 2024 17:00-18:00 PDT

Update - As a reminder roughly 30 days ahead of the upcoming enforcement, Zoom will be enforcing a new global minimum version for all our Zoom clients and plugins this August 3rd. This affects the following products:
- Zoom app for meetings (Windows, macOS, Linux, iOS, Android, Blackberry, and Intune)
- Zoom Rooms and Controllers
- Zoom Phone Appliances
- VDI Client and Plugin
- Virtual Room Connector
- Meetings Connector
- Recording Connector
- Meeting SDK (Native and web)
- Video SDK (Native and web)
- Zoom Contact Center SDK (Native)
- Zoom Node (including Meeting Connector ZC and MMR)
- Zoom Phone Local Survivability (ZPLS) module

For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130

To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5
Jul 03, 2024 - 10:51 PDT

Scheduled - Zoom will be enforcing a new minimum version of all our Zoom clients and plugins, roughly 90 days from now on August 3, 2024. This affects the following products:
- Zoom app for meetings (Windows, macOS, Linux, iOS, Android, Blackberry, and Intune)
- Zoom Rooms (including Zoom Room Controllers and companion whiteboards)
- Zoom Phone Appliances
- VDI Client and Plugin
- Virtual Room Connector
- Meetings Connector
- Recording Connector
- Meetings SDK (Native and Web)
- Video SDK (Native and Web)
- Zoom Contact Center SDK (Native)
- Zoom Node (including Meeting Connector ZC and MMR)
- Zoom Phone Local Survivability (ZPLS) module

Please ensure your devices are updated to the latest version.

For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130

To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5
May 02, 2024 - 12:04 PDT

Past Incidents

Jul 26, 2024

No incidents reported today.

Jul 25, 2024

Issue with Web Client Joining Meetings

Resolved - This incident has been resolved.
Jul 25, 12:32 PDT

Monitoring - We have resolved the issue with Zoom screen sharing with web client joining meetings where a subset of users may experience screen share button missing. We will continue to monitor and provide updates as we have them.
Jul 25, 12:11 PDT

Identified - We have detected an issue with Zoom screen sharing with web client joining meetings where a subset of users may experience screen share button missing. We will provide updates as we have them.
Jul 25, 10:15 PDT

Jul 24, 2024

No incidents reported.

Jul 23, 2024

Zoom add-on issue syncing scheduled meetings from Google Calendar

Resolved - This incident has been resolved.
Jul 23, 22:17 PDT

Monitoring - We have resolved the issue of users experiencing Zoom Add-on not syncing meetings scheduled from Google Calendar. We will continue to monitor and provide updates as we have them.
Jul 23, 21:38 PDT

Identified - We have identified the issue of users experiencing Zoom Add-on not syncing meetings scheduled from Google Calendar. We will continue to provide updates as we have them.
Jul 23, 14:41 PDT

Update - We continue to investigate reports of users experiencing an issue with the Zoom Add-on not syncing meetings scheduled from Google Calendar. We will provide updates as we have them.
Jul 23, 13:10 PDT

Investigating - We are investigating reports of users experiencing an issue with the Zoom Add-on not syncing meetings scheduled from Google Calendar. We will provide updates as we have them.
Jul 23, 12:00 PDT

Amsterdam Zoom Phone Maintenance (Emergency Maintenance)

Completed - The emergency maintenance has been completed.
Jul 23, 16:00 PDT

In progress - Emergency maintenance is currently in progress. We will provide updates as necessary.
Jul 23, 14:08 PDT

Scheduled - Zoom will perform service maintenance at our Europe (Amsterdam) data center starting on July 23rd at 18:00 GMT (11:00 AM PDT)

Zoom Phone users registered to the Europe (Amsterdam) data center will be automatically registered in the alternative Europe (Frankfurt) data center. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.

If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Frankfurt data center in addition to the Amsterdam data center. During the maintenance window, connectivity to Zoom’s Amsterdam data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Frankfurt data center. Traffic will continue to be routed through the Zoom Amsterdam data center once the maintenance is completed.
Jul 23, 14:07 PDT

Issue with 2-Factor Authentication SMS not being received.

Resolved - This incident has been resolved.
Jul 23, 15:27 PDT

Monitoring - The issue with SMS 2FA messages not being received has been resolved. We will continue to monitor and provide updates as we have them
Jul 23, 13:48 PDT

Update - We continue to work towards resolving the issue with respect to the reports of SMS 2FA messages not being received. Zoom will provide updates as soon as there is more information to share.
Jul 23, 09:03 PDT

Identified - We have identified the issue with respect to the reports of SMS 2FA messages not being received. Zoom will provide updates as soon as there is more information to share.
Jul 23, 01:00 PDT

Investigating - We are currently investigating reports of SMS 2FA messages not being received. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Jul 23, 00:10 PDT

Jul 22, 2024

No incidents reported.

Jul 21, 2024

Zoom Phone Update: 7/21/2024 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Jul 21, 02:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 17:00 PDT

Update - We will be providing an update to Zoom Phone. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062333 for more details. This update includes an SMS auto responder for PowerPack users.

For Japan SIP zones in Tokyo and Osaka, there is a separate maintenance window on 07/21 8:00AM - 10:00AM PDT (7/22 00:00AM - 2:00 AM JST)

There is no operational impact. All services will be available during this scheduled update.
Jul 15, 13:45 PDT

Scheduled - We will be providing an update to Zoom Phone. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062333 for more details. This update includes an SMS auto responder for PowerPack users.

There is no operational impact. All services will be available during this scheduled update.
Jul 15, 10:34 PDT

Zoom Workforce Management Update: 7/21/2024 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Jul 21, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 20, 17:00 PDT

Scheduled - We will be providing an update to Zoom Workforce Management. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068337 for more details. This update includes the ability to reforecast a single day using intraday data.

There is no operational impact. All services will be available during this scheduled update.
Jul 15, 10:40 PDT

Jul 20, 2024

Zoom Virtual Agent Update: 7/20/2024 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Jul 20, 02:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 17:00 PDT

Scheduled - We will be providing an update to Zoom Virtual Agent. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067812 for more details. This update includes improved widget deletion alerts and error handling.

There is no operational impact. All services will be available during this scheduled update.
Jul 12, 15:09 PDT

Zoom Contact Center Update: 7/20/2024 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Jul 20, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 19, 17:01 PDT

Scheduled - We will be providing an update to Zoom Contact Center. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067626 for more details. This update includes a visual indicator for new messages in Zoom Contact Center.

There is no operational impact. All services will be available during this scheduled update.
Jul 16, 11:26 PDT

Jul 19, 2024

Jul 18, 2024

No incidents reported.

Jul 17, 2024

A subset of users in Frankfurt may have experienced issues with Zoom AIC & Live transcription services.

Resolved - On 2024/7/18 2:05 AM UTC to 2:45 AM UTC, a subset of users in Frankfurt may have experienced issues with Zoom AIC & Live transcription services. We have fixed this issue and the incident has been resolved.
Jul 17, 19:56 PDT

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024

Issue with Zoom Phone

Resolved - This incident has been resolved.
Jul 12, 12:00 PDT

Update - We have resolved the issue around 18:22 UTC, we will continue to monitor and provide updates as we have them.
Jul 12, 11:45 PDT

Monitoring - We have resolved the issue around 18:22 UTC, we will continue to monitor and provide updates as we have them.
Jul 12, 11:44 PDT

Identified - We have identified the issue with users being unable to make and receive calls using Zoom Phone. We will provide updates as we have them.
Jul 12, 11:31 PDT

Update - We are still investigating the issue with users being unable to make and receive calls using Zoom Phone. We will provide updates as we have them.
Jul 12, 11:17 PDT

Investigating - We have detected an issue with users being unable to make and receive calls using Zoom Phone. We are currently investigating and will provide updates as we have them.
Jul 12, 10:43 PDT