In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 12, 2024 - 18:00 PDT
Scheduled - Starting June 18th, Zoom will begin blocking unregistered SMS/MMS traffic in the US and Canada.

Soft Enforcement Date: June 18th, 2024, at 8 a.m. PT

Who will be blocked from using SMS/MMS:
- Customers who create a net-new campaign after this date will be blocked until the campaign is fully approved
- Customers who have a Rejected campaign for prohibited use cases or disallowed messaging categories
- Customers who use SMS/MMS and have not created/submitted any 10DLC Campaigns

Who will not blocked temporarily:
- Customers who have a Pending campaign submitted
- Customers with fully Approved campaigns
- Customers with a Rejected campaign for reasons other than prohibited /disallowed messaging categories who have not yet resubmitted their campaign


Final Enforcement Date: July 10th, 2024, at 8 a.m. PT

All customers without a fully approved campaign and verified numbers associated to the campaign by this date will be blocked from using SMS and MMS.

To check the registration status of your phone numbers, navigate to the Phone Numbers section of your Zoom Phone or Zoom Contact Center web portal and review the Messaging Verification Status. Any number that uses SMS/MMS will need to have the status of “Verified” on or before the July 10th deadline in order to continue using SMS/MMS.

Please note that Canada-to-Canada messaging is exempt from these regulations, however this is subject to change in the future.

Jun 12, 2024 18:00 - Aug 1, 2024 00:00 PDT

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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Zoom Contact Center Update: 7/20/2024 (No Operational Impact) Jul 19, 2024 17:00 - Jul 20, 2024 02:00 PDT
We will be providing an update to Zoom Contact Center. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067626 for more details. This update includes a visual indicator for new messages in Zoom Contact Center.

There is no operational impact. All services will be available during this scheduled update.

Posted on Jul 16, 2024 - 11:26 PDT
Zoom Virtual Agent Update: 7/20/2024 (No Operational Impact) Jul 19, 2024 17:00 - Jul 20, 2024 02:00 PDT
We will be providing an update to Zoom Virtual Agent. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067812 for more details. This update includes improved widget deletion alerts and error handling.

There is no operational impact. All services will be available during this scheduled update.

Posted on Jul 12, 2024 - 15:09 PDT
Zoom Phone Update: 7/21/2024 (No Operational Impact) Jul 20, 2024 17:00 - Jul 21, 2024 02:00 PDT
Update - We will be providing an update to Zoom Phone. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062333 for more details. This update includes an SMS auto responder for PowerPack users.

For Japan SIP zones in Tokyo and Osaka, there is a separate maintenance window on 07/21 8:00AM - 10:00AM PDT (7/22 00:00AM - 2:00 AM JST)

There is no operational impact. All services will be available during this scheduled update.

Jul 15, 2024 - 13:45 PDT
Scheduled - We will be providing an update to Zoom Phone. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062333 for more details. This update includes an SMS auto responder for PowerPack users.

There is no operational impact. All services will be available during this scheduled update.

Jul 15, 2024 - 10:34 PDT
We will be providing an update to Zoom Workforce Management. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068337 for more details. This update includes the ability to reforecast a single day using intraday data.

There is no operational impact. All services will be available during this scheduled update.

Posted on Jul 15, 2024 - 10:40 PDT
Update - As a reminder roughly 30 days ahead of the upcoming enforcement, Zoom will be enforcing a new global minimum version for all our Zoom clients and plugins this August 3rd. This affects the following products:
- Zoom app for meetings (Windows, macOS, Linux, iOS, Android, Blackberry, and Intune)
- Zoom Rooms and Controllers
- Zoom Phone Appliances
- VDI Client and Plugin
- Virtual Room Connector
- Meetings Connector
- Recording Connector
- Meeting SDK (Native and web)
- Video SDK (Native and web)
- Zoom Contact Center SDK (Native)
- Zoom Node (including Meeting Connector ZC and MMR)
- Zoom Phone Local Survivability (ZPLS) module

For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130

To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5

Jul 03, 2024 - 10:51 PDT
Scheduled - Zoom will be enforcing a new minimum version of all our Zoom clients and plugins, roughly 90 days from now on August 3, 2024. This affects the following products:
- Zoom app for meetings (Windows, macOS, Linux, iOS, Android, Blackberry, and Intune)
- Zoom Rooms (including Zoom Room Controllers and companion whiteboards)
- Zoom Phone Appliances
- VDI Client and Plugin
- Virtual Room Connector
- Meetings Connector
- Recording Connector
- Meetings SDK (Native and Web)
- Video SDK (Native and Web)
- Zoom Contact Center SDK (Native)
- Zoom Node (including Meeting Connector ZC and MMR)
- Zoom Phone Local Survivability (ZPLS) module

Please ensure your devices are updated to the latest version.

For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130

To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5

May 02, 2024 - 12:04 PDT
Past Incidents
Jul 17, 2024

No incidents reported today.

Jul 16, 2024

No incidents reported.

Jul 15, 2024

No incidents reported.

Jul 14, 2024

No incidents reported.

Jul 13, 2024

No incidents reported.

Jul 12, 2024
Resolved - This incident has been resolved.
Jul 12, 12:00 PDT
Update - We have resolved the issue around 18:22 UTC, we will continue to monitor and provide updates as we have them.
Jul 12, 11:45 PDT
Monitoring - We have resolved the issue around 18:22 UTC, we will continue to monitor and provide updates as we have them.
Jul 12, 11:44 PDT
Identified - We have identified the issue with users being unable to make and receive calls using Zoom Phone. We will provide updates as we have them.
Jul 12, 11:31 PDT
Update - We are still investigating the issue with users being unable to make and receive calls using Zoom Phone. We will provide updates as we have them.
Jul 12, 11:17 PDT
Investigating - We have detected an issue with users being unable to make and receive calls using Zoom Phone. We are currently investigating and will provide updates as we have them.
Jul 12, 10:43 PDT
Jul 11, 2024

No incidents reported.

Jul 10, 2024
Resolved - This incident has been resolved.
Jul 10, 11:37 PDT
Monitoring - We have resolved the intermittent delay issue with Integration services for LTI, EPIC and Teams. We will continue to monitor and provide updates as we have them.
Jul 10, 10:06 PDT
Update - We are still investigating the intermittent delay issue with Integration services for LTI, EPIC and Teams. We will provide updates as we have them.
Jul 10, 09:32 PDT
Investigating - We have detected an delay issue with Integration services for LTI, EPIC and Teams. We are currently investigating and will provide updates as we have them.
Jul 10, 08:58 PDT
Jul 9, 2024

No incidents reported.

Jul 8, 2024
Resolved - This incident has been resolved.
Jul 8, 12:48 PDT
Monitoring - We have resolved the issue with SDK app meeting join. We will continue to monitor and provide updates as we have them.
Jul 8, 12:38 PDT
Identified - We have identified the issue with SDK app meeting join. We will provide updates as we have them.
Jul 8, 11:34 PDT
Update - We continue to investigate the issue with SDK app meeting join. We will provide updates as we have them.
Jul 8, 10:38 PDT
Investigating - We are investigating an issue with SDK app meeting join. We will provide updates as we have them.
Jul 8, 09:50 PDT
Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024

No incidents reported.

Jul 3, 2024

No incidents reported.