We will be providing an update to Zoom Phone in the Amsterdam data center.
Zoom Phone users registered to the Amsterdam data center will be automatically registered in an alternative datacenter when change starts at 10AM Pacific (7PM CEST). During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically. If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Frankfurt data center in addition to the Amsterdam data center. During the maintenance window, connectivity to Zoom’s Amsterdam data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Frankfurt data center. Traffic will continue to be routed through the Zoom Amsterdam data center once the maintenance is completed at 3PM Pacific (May 28 at 12AM CEST).
Posted on
May 18, 10:57 PDT
We will be providing an update to Zoom Phone in Singapore data center.
Zoom Phone users registered to the Singapore data center will be automatically registered in an alternative datacenter when change starts on June 3, 2022 at 10AM Pacific (6/4/22 1:00AM SGT). During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically. If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Tokyo data center in addition to the Singapore data center. During the maintenance window, connectivity to Zoom’s Singapore data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Tokyo data center. Traffic will continue to be routed through the Zoom Singapore data center once the maintenance is completed at 3PM Pacific (6/4/2022 6AM SGT).
Posted on
May 24, 12:02 PDT
We will be performing maintenance on our US (New York) data center on June 12th, 2022.
No new meetings will be started in the New York data center after 12:00PM EDT (9:00AM PDT) on June 11th. However, at 12:00AM EDT June 12th (9:00PM PDT June 11th), any meetings started in the New York data center that have been running for over 12 hours will be ended and can be manually restarted in a different data center.
If you obtain Zoom through one of our carrier partners leveraging Telephony Service Provider (TSP) integration, no new TSP connections will be started in the NY data center after 12:00PM EDT (9:00AM June 11th PDT) on June 11th. However, at 12:00AM EDT on June 12th, any TSP connections started in the NY data center that have been running for over 12 hours will be ended and can be manually restarted in a different data center.
Zoom Phone users registered to the New York data center will be automatically registered in an alternative datacenter starting at 6:00PM EDT on June 11th. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically. If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s San Jose data center in addition to the New York data center. During the maintenance window, connectivity to Zoom’s New York data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s San Jose data center. Traffic will continue to be routed through the Zoom New York data center once the maintenance is completed.
Posted on
May 25, 12:37 PDT