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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
DigiCert Global Root G2 Transition Maintenance Notice for BYOC Customers (Asia Pacific) Dec 1, 2023 09:00-11:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Oct 27, 2023 - 10:05 PDT
Scheduled - Zoom will be performing service maintenance in the following SIP zones to replace BYOC/BYOP (Bring Your Own Carrier/Bring Your Own PBX) and generic device certificates with certificates that will be signed by Digicert Root G2 certificate authority.

- Asia Pacific (Sydney)
- Asia Pacific (Melbourne)
- Asia Pacific (Osaka)
- Asia Pacific (Singapore)
- Asia Pacific (Tokyo)

If you have not done so, please install the G2 root certificate on your BYOC-Premises Session Border Controller (SBC) and generic devices (devices added directly from the admin portal or through our partner Phonism). You can download the G2 certificate at: https://support.zoom.us/hc/en-us/articles/360044092031-Updating-root-certificates-for-SIP-based-devices

During the maintenance window, a brief disconnection of calls may be experienced while the TLS connections are being reset. Once the TLS connections are reset, the devices will attempt to use Zoom’s new certificate that is signed by Digicert Global Root G2 certificates. Customers should test inbound and outbound calling using BYOC-P SBCs and generic devices to ensure that the services are functional after the certificate updates.
Oct 27, 2023 - 10:04 PDT
DigiCert Global Root G2 Transition Maintenance Notice for BYOC Customers (Europe) Dec 1, 2023 14:00-16:00 PST
Zoom will be performing service maintenance in the following SIP zones to replace BYOC/BYOP (Bring Your Own Carrier/Bring Your Own PBX) and generic device certificates with certificates that will be signed by Digicert Root G2 certificate authority.

- Europe (Frankfurt)
- Europe (Amsterdam)

If you have not done so, please install the G2 root certificate on your BYOC-Premises Session Border Controller (SBC) and generic devices (devices added directly from the admin portal or through our partner Phonism). You can download the G2 certificate at: https://support.zoom.us/hc/en-us/articles/360044092031-Updating-root-certificates-for-SIP-based-devices

During the maintenance window, a brief disconnection of calls may be experienced while the TLS connections are being reset. Once the TLS connections are reset, the devices will attempt to use Zoom’s new certificate that is signed by Digicert Global Root G2 certificates. Customers should test inbound and outbound calling using BYOC-P SBCs and generic devices to ensure that the services are functional after the certificate updates.
Posted on Oct 27, 2023 - 10:10 PDT
DigiCert Global Root G2 Transition Maintenance Notice for BYOC Customers (South America, Mexico) Dec 1, 2023 20:00-21:00 PST
Zoom will be performing service maintenance in the following SIP zones to replace BYOC/BYOP (Bring Your Own Carrier/Bring Your Own PBX) and generic device certificates with certificates that will be signed by Digicert Root G2 certificate authority.

- South America (São Paulo)
- Mexico and Central America (Queretaro, MX)

If you have not done so, please install the G2 root certificate on your BYOC-Premises Session Border Controller (SBC) and generic devices (devices added directly from the admin portal or through our partner Phonism). You can download the G2 certificate at: https://support.zoom.us/hc/en-us/articles/360044092031-Updating-root-certificates-for-SIP-based-devices

During the maintenance window, a brief disconnection of calls may be experienced while the TLS connections are being reset. Once the TLS connections are reset, the devices will attempt to use Zoom’s new certificate that is signed by Digicert Global Root G2 certificates. Customers should test inbound and outbound calling using BYOC-P SBCs and generic devices to ensure that the services are functional after the certificate updates.
Posted on Oct 27, 2023 - 10:15 PDT
Zoom Workforce Management 12/01/2023 (No Operational Impact) Dec 1, 2023 22:00 - Dec 2, 2023 03:00 PST
Zoom will be conducting a failover of the Zoom Workforce Management service as part of planned maintenance on December 1, 2023. There is no operational impact and all services will be available during this scheduled maintenance.
Posted on Nov 27, 2023 - 08:14 PST
Zoom Virtual Agent Maintenance 12/01/2023 (No Operational Impact) Dec 1, 2023 22:00 - Dec 2, 2023 03:00 PST
Zoom will be conducting a failover of Zoom Virtual Agent services as part of planned maintenance on December 1, 2023. There is no operational impact and all services will be available during this scheduled maintenance.
Posted on Nov 27, 2023 - 08:10 PST
Upcoming Maintenance to Zoom Sales and Support Chat (No Operational Impact) Dec 3, 2023 08:00-10:00 PST
Zoom will be performing maintenance to our Sales and Support Chat system. While there is no operational impact expected, you may experience intermittent issues connecting with Sales and Support representatives through live chat on December 3rd, 2023 from 8:00am to 10:00am PT.

While the changes are ongoing, all other Support channels including Community, phone (based on your plan type), and ticketing will be available as alternative options. Additionally, our Contact Sales form at https://www.zoom.com/en/contact/contact-sales/ will be available for Sales inquiries.
Posted on Nov 22, 2023 - 09:14 PST
California Zoom Phone Maintenance Dec 15, 2023 17:00-22:00 PST
Zoom will perform service maintenance at our US West (N. California 5) and US West (N. California 6) data centers starting at 01:00 GMT (17:00 PST) on Dec 15th (PST).

Zoom Phone users registered to the US West (N. California 5) and US West (N. California 6) data centers will be automatically registered in alternative data centers: US East (Virginia 3) and US East (Virginia 4). During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically. Traffic will continue to be routed through the Zoom US West (N. California 5) and US West (N. California 6) data centers once the maintenance is completed.
Posted on Nov 24, 2023 - 12:26 PST
DigiCert Global Root G2 Transition Maintenance Notice for BYOC Customers (US) Dec 15, 2023 20:00-22:00 PST
Zoom will be performing service maintenance in the following SIP zones to replace BYOC/BYOP (Bring Your Own Carrier/Bring Your Own PBX) and generic device certificates with certificates that will be signed by Digicert Root G2 certificate authority.

- US East (New York)
- US Central (Colorado)
- US West (N. California)

If you have not done so, please install the G2 root certificate on your BYOC-Premises Session Border Controller (SBC) and generic devices (devices added directly from the admin portal or through our partner Phonism). You can download the G2 certificate at: https://support.zoom.us/hc/en-us/articles/360044092031-Updating-root-certificates-for-SIP-based-devices

During the maintenance window, a brief disconnection of calls may be experienced while the TLS connections are being reset. Once the TLS connections are reset, the devices will attempt to use Zoom’s new certificate that is signed by Digicert Global Root G2 certificates. Customers should test inbound and outbound calling using BYOC-P SBCs and generic devices to ensure that the services are functional after the certificate updates.
Posted on Oct 27, 2023 - 10:20 PDT
Virginia Zoom Phone Maintenance Dec 16, 2023 17:00-22:00 PST
Zoom will perform service maintenance at our US East (Virginia 3) and US East (Virginia 4) data centers starting at 01:00 GMT (17:00 PST) on Dec 16th (PST).

Zoom Phone users registered to the US East (Virginia 3) and US East (Virginia 4) data centers will be automatically registered in an alternative data centers: US West (N. California 5) and US West (N. California 6). During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically. Traffic will continue to be routed through the Zoom US East (Virginia 3) and US East (Virginia 4) data centers once the maintenance is completed.
Posted on Nov 24, 2023 - 12:30 PST
Announcing IP Address Changes (No Operational Impact) Jan 1, 2024 23:59 - Jan 2, 2024 00:00 PST
The following, new and updated IP subnet range will be deployed to Zoom Contact Center resources starting no earlier than 30 days from the posting of this notice.

New IP range:
159.124.0.0/16

For a complete list, please see: https://assets.zoom.us/docs/ipranges/ZoomCC.txt

A complete list of network firewall IP ranges for Zoom can be found on the Zoom Support site at: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060548
Posted on Nov 28, 2023 - 14:47 PST
Scheduled Zoom Software Quarterly Lifecycle Update (2/3/2024) Feb 3, 2024 17:00-18:00 PST
Zoom will be enforcing a new minimum version of all our Zoom clients and plugins, roughly 90 days from now on February 3, 2023. This affects the following products:
- Zoom client for meetings (Windows, macOS, Linux, iOS, Android, Blackberry, and Intune)
- Zoom Rooms (including Zoom Room Controllers and companion whiteboards)
- Zoom Phone Appliances
- VDI Client and Plugin
- Virtual Room Connector
- Meetings Connector
- Recording Connector
- Meetings SDK (Native and Web)
- Video SDK (Native and Web)
- Zoom Contact Center SDK (Native)
- Zoom Node
- Zoom Phone Local Survivability (ZPLS) module

Please ensure your devices are updated to the latest version.

For more information, such as specific versions we are enforcing, please see the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.us/hc/en-us/articles/360059429231

To assist with checking the client versions on your account, refer to the Dashboard support article for more information: https://support.zoom.us/hc/en-us/articles/360039656511#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5
Posted on Nov 01, 2023 - 10:41 PDT
Past Incidents
Nov 29, 2023

No incidents reported today.

Nov 28, 2023

No incidents reported.

Nov 27, 2023
Issue with translation service
Resolved - Our monitoring had detected service degradation where a subset of users were facing problems with the translation service between 04:15 to 08:45 UTC. Our engineers have identified the cause and have fixed the issue.
Nov 27, 20:15 PST
Nov 26, 2023

No incidents reported.

Nov 25, 2023

No incidents reported.

Nov 24, 2023

No incidents reported.

Nov 23, 2023

No incidents reported.

Nov 22, 2023

No incidents reported.

Nov 21, 2023

No incidents reported.

Nov 20, 2023
A subset of users facing issues with AI Companion meeting query
Resolved - This incident has been resolved.
Nov 20, 23:34 PST
Monitoring - We have fixed the issue causing a subset of users facing issues with AI Companion meeting query. We will continue to monitor this & provide further updates.
Nov 20, 23:16 PST
Update - We continue to work on a fix for this issue and we will provide updates as we have them.
Nov 20, 22:30 PST
Update - We continue to work on a fix for this issue and we will provide updates as we have them.
Nov 20, 22:00 PST
Update - We continue to work on a fix for this issue and we will provide updates as we have them
Nov 20, 21:28 PST
Update - We are continuing to work on a fix for this issue & will provide updates as soon as there is more information to share.
Nov 20, 20:49 PST
Identified - We have identified the cause for the issue where a subset of users were facing issues with AI Companion meeting query. Our engineers are currently working on a fix. Zoom will provide updates as soon as there is more information to share.
Nov 20, 20:18 PST
Investigating - Our monitoring has detected service degradation where subset of users facing issues with AI Companion meeting query. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Nov 20, 19:56 PST
Nov 19, 2023
Hong Kong Data Center Maintenance: 11/19/2023
Completed - The scheduled maintenance has been completed.
Nov 19, 12:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 09:00 PST
Scheduled - Zoom will perform service maintenance on our Asia Pacific (Hong Kong SAR) data center starting at 17:00 GMT (09:00 AM Pacific) on Nov 19th. Zoom Phone users registered to the Asia Pacific (Hong Kong SAR) data center will be automatically registered to an alternative data center. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.

If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Asia Pacific (Singapore) data center in addition to the Asia Pacific (Hong Kong SAR) data center. During the maintenance window, connectivity to Zoom’s Asia Pacific (Hong Kong SAR) data center will be blocked, which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Asia Pacific (Singapore) data center. Traffic will continue to be routed through the Zoom Asia Pacific (Hong Kong SAR) data center once the maintenance is completed.
Nov 2, 15:41 PDT
Hong Kong Data Center Maintenance: 11/19/2023
Completed - The scheduled maintenance has been completed.
Nov 19, 12:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 09:00 PST
Scheduled - Zoom will perform service maintenance on our Asia Pacific (Hong Kong 2) data center starting at 17:00 GMT (09:00 AM Pacific) on Nov 19th. During the maintenance window, a brief disconnection may be experienced and notifications may be missed if Zoom Phone users are registered to the Asia Pacific (Hong Kong 2) data center. It will also impact BYOC (Bring Your Own Carrier) customers.

Traffic will continue to be routed through the Zoom Asia Pacific (Hong Kong 2) data center once the maintenance is completed.
Nov 2, 15:44 PDT
Zoom Phone Update: 11/19/2023 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Nov 19, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 17:00 PST
Scheduled - We will be providing an update to Zoom Phone. Please refer to https://support.zoom.us/hc/en-us/articles/360022782511 for more details. This update includes enhancements to common area templates.

There is no operational impact. All services will be available during this scheduled update.
Nov 16, 18:40 PST
Zoom Virtual Agent Update: 11/19/2023 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Nov 19, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 18, 17:00 PST
Scheduled - We will be providing an update to Zoom Virtual Agent. Please refer to https://support.zoom.us/hc/en-us/articles/12336946876557 for more details. This update includes event-based support.

There is no operational impact. All services will be available during this scheduled update.
Nov 16, 18:41 PST
Nov 18, 2023
A small subset of hardware phones not able to register in US
Resolved - A small subset of hardware phones were not able to register in “US West (N.California 4)” and “US East (Virginia 2)” sip zones between 11/18/2023 06:47 UTC to 11/18/2023 17:37 UTC
Nov 18, 10:01 PST
Zoom Contact Center Update: 11/18/2023 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Nov 18, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 17:00 PST
Scheduled - We will be providing an update to Zoom Contact Center. Please refer to https://support.zoom.us/hc/en-us/articles/4426808975117 for more details. This update includes general availability of the regions feature.

There is no operational impact. All services will be available during this scheduled update.
Nov 16, 18:43 PST
Issues with Zoom Contact Center Analytics & Reports
Resolved - Between 06:58 and 08:07 AM UTC, a subset of users were experiencing issues with Zoom Contact Center Analytics & Reports. The issue is now resolved
Nov 18, 00:00 PST
Nov 17, 2023
DigiCert Global Root G2 Transition Maintenance Notice for BYOC Customers (Canada)
Completed - The scheduled maintenance has been completed.
Nov 17, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 20:00 PST
Scheduled - Zoom will be performing service maintenance in the following SIP zones to replace BYOC/BYOP (Bring Your Own Carrier/Bring Your Own PBX) and generic device certificates with certificates that will be signed by Digicert Root G2 certificate authority.

- Canada (East)
- Canada (West)

If you have not done so, please install the G2 root certificate on your BYOC-Premises Session Border Controller (SBC) and generic devices (devices added directly from the admin portal or through our partner Phonism). You can download the G2 certificate at: https://support.zoom.us/hc/en-us/articles/360044092031-Updating-root-certificates-for-SIP-based-devices

During the maintenance window, a brief disconnection of calls may be experienced while the TLS connections are being reset. Once the TLS connections are reset, the devices will attempt to use Zoom’s new certificate that is signed by Digicert Global Root G2 certificates. Customers should test inbound and outbound calling using BYOC-P SBCs and generic devices to ensure that the services are functional after the certificate updates.
Oct 27, 09:45 PDT
DigiCert Global Root G2 Transition Maintenance Notice for BYOC Customers (Asia Pacific)
Completed - The scheduled maintenance has been completed.
Nov 17, 10:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 17, 09:00 PST
Scheduled - Zoom will be performing service maintenance in the following SIP zones to replace BYOC/BYOP (Bring Your Own Carrier/Bring Your Own PBX) and generic device certificates with certificates that will be signed by Digicert Root G2 certificate authority.

- Asia Pacific (Hyderabad)
- Asia Pacific (Mumbai)
- Asia Pacific (Hong Kong SAR)
- Asia Pacific (Hong Kong 2)

If you have not done so, please install the G2 root certificate on your BYOC-Premises Session Border Controller (SBC) and generic devices (devices added directly from the admin portal or through our partner Phonism). You can download the G2 certificate at: https://support.zoom.us/hc/en-us/articles/360044092031-Updating-root-certificates-for-SIP-based-devices

During the maintenance window, a brief disconnection of calls may be experienced while the TLS connections are being reset. Once the TLS connections are reset, the devices will attempt to use Zoom’s new certificate that is signed by Digicert Global Root G2 certificates. Customers should test inbound and outbound calling using BYOC-P SBCs and generic devices to ensure that the services are functional after the certificate updates.
Oct 27, 09:45 PDT
Nov 16, 2023
Login Issue with Zoom Client Android
Resolved - Between 6:00 UTC - 16:55 UTC on 11/16/2023 users using the Zoom Client Android App may have experienced an issue logging into Zoom.
Nov 16, 09:53 PST
Nov 15, 2023
Issue with audio and video for Zoom Meetings in EU region
Resolved - This incident has been resolved.
Nov 15, 02:29 PST
Monitoring - We have resolved the issue with Zoom Meetings. We will continue to monitor and provide updates as we have them.
Nov 15, 01:24 PST
Identified - We have identified the issue Zoom Meetings. We are currently investigating and will provide updates as we have them.
Nov 15, 00:21 PST
Investigating - Our monitoring has detected service degradation for Zoom Meetings. We are currently investigating and will provide updates as we have them.
Nov 15, 00:00 PST
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