We will be performing maintenance on our New Jersey (US) data center on October 23, 2021.
No new meetings will be started in the New Jersey data center after 12:00PM EDT (9:00AM PDT) on October 22. However, at 12:00AM EDT on October 23 (9:00PM PDT 10/22), any meetings started in the New Jersey data center that have been running for over 12 hours will be ended and can be manually restarted in a different data center.
Posted on
Oct 12, 13:13 PDT
We will be performing maintenance on our Europe (Frankfurt) data center on October 24, 2021.
No new meetings will be started in the Frankfurt data center after 6:00PM CEST (9:00AM PDT) on October 23. However, at 6:00AM CEST on October 24 (9:00PM PDT on 10/23), any meetings started in the Frankfurt data center that have been running for over 12 hours will be ended and can be manually restarted in a different data center.
Zoom Phone users registered to the Frankfurt data center will be automatically registered in an alternative datacenter starting at 12:00AM CEST on October 24 (3:00PM PDT on 10/23). During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically. If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Amsterdam data center in addition to the Frankfurt data center. During the maintenance window, connectivity to Zoom’s Frankfurt data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Amsterdam data center. Traffic will continue to be routed through the Zoom Frankfurt data center once the maintenance is completed.
Posted on
Oct 12, 13:20 PDT
We will be performing Zoom Phone maintenance on our Europe (Amsterdam) data center on November 6, 2021.
Zoom Phone users registered to the Amsterdam data center will be automatically registered in an alternative datacenter starting at 9:00PM CEST on November 6, 2021 (12:00PM PDT on November 5). During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically. If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Frankfurt data center in addition to the Amsterdam data center. During the maintenance window, connectivity to Zoom’s Amsterdam data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Frankfurt data center. Traffic will continue to be routed through the Zoom Amsterdam data center once the maintenance is completed.
Posted on
Sep 21, 15:37 PDT
We will be performing maintenance on the Billing tab of our web portal on November 13, 2021.
From 4:00PM to 10:00PM PDT on November 13, existing customers will not be able to access the Billing tab of our web portal and will not be able to subscribe to new services, pay invoices, or update their payment methods.
Additionally, during the maintenance window, new customers attempting to sign up for paid Zoom services will be taken to a web page about the maintenance, offering them a free trial of the Zoom meetings service. They will be able to return to the Billing tab of the web portal to upgrade to the paid service after the maintenance is complete and before the trial expires.
Posted on
Oct 4, 16:51 PDT