Zoom Status

All Systems Operational

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For more information, please visit https://support.zoom.us

Zoom Website Operational

Zoom Dashboard & Reporting Operational

Download Center Operational

Web Portal Operational

Web Client Operational

Zoom Rooms Operational

Conference Room Connector Operational

Zoom Connector for Cisco Operational

Zoom Connector for Polycom Operational

Zoom Developer Platform Operational

Web SDK Operational

REST API Operational

Marketplace Operational

Webhooks Operational

Zoom Events Operational

Zoom Subscription Operational

Zoom Meetings Operational

In-Meeting Chat/Polling Operational

Archiving Operational

Live Transcription Operational

Closed Captioning Operational

Web Client Operational

Live Streaming Operational

Meeting Dial-in/Telephony Operational

Zoom Conference Room Connector Operational

Recording Operational

Zoom Video Webinars Operational

Polling Operational

NORTH AMERICAS - Zoom Phone Operational

Zoom Phone Operational

Calling (Inbound/Outbound) Operational

SMS/MMS (Inbound/Outbound) Operational

Devices (Softphones/Deskphones) Operational

BYOC - Premises Operational

Provider Exchange Operational

Emergency Calling Operational

Recording Service Operational

EMEA - Zoom Phone Operational

Zoom Phone Operational

Calling (Inbound/Outbound) Operational

Devices (Softphones/Deskphones) Operational

BYOC - Premises Operational

Provider Exchange Operational

Emergency Calling Operational

Recording Service Operational

APAC - Zoom Phone Operational

Zoom Phone Operational

Calling (Inbound/Outbound) Operational

Devices (Softphones/Deskphones) Operational

BYOC - Premises Operational

Provider Exchange Operational

Emergency Calling Operational

Recording Service Operational

LATIN AMERICA - Zoom Phone Operational

Zoom Phone Operational

Calling (Inbound/Outbound) Operational

Devices (Softphones/Deskphones) Operational

BYOC - Premises Operational

Provider Exchange Operational

Emergency Calling Operational

Recording Service Operational

JAPAN - Zoom Phone Operational

Zoom Phone Operational

Calling (Inbound/Outbound) Operational

Devices (Softphones/Deskphones) Operational

BYOC - Premises Operational

Provider Exchange Operational

Emergency Calling Operational

Recording Service Operational

HONG KONG/CHINA - Zoom Phone Operational

Zoom Phone Operational

Calling (Inbound/Outbound) Operational

Devices (Softphones/Deskphones) Operational

BYOC - Premises Operational

Provider Exchange Operational

Emergency Calling Operational

Recording Service Operational

AUSTRALIA - Zoom Phone Operational

Zoom Phone Operational

Calling (Inbound/Outbound) Operational

Devices (Softphones/Deskphones) Operational

BYOC - Premises Operational

Provider Exchange Operational

Emergency Calling Operational

Recording Service Operational

Global - Zoom Phone Operational

Web Portal (Admin/Users/Provisioning/Dashboard & Reporting) Operational

Third Party Contact Center Integration (Five9/Twilio/Talkdesk/inContact/Genesys) Operational

Integration (API/Webhook) Operational

Cisco Rooms registered to Zoom Phone Operational

Polycom Rooms registered to Zoom Phone Operational

Zoom Chat Operational

Chat Messaging: Peer To Peer Messaging, History, Channels, Push Notifications Operational

User Profiles and Presence Operational

File Transfers: File, Video, Pictures, Voice Operational

Archive Message: Archiving IM message with Third-parties and Email Notifications Operational

Search Operational

Zoom Room Operational

Zoom Rooms Digital Signage Operational

Zoom IQ for Sales Operational

Zoom IQ Operational

Deals Operational

Email Notifications Operational

Conversation Analytics Operational

Recordings Operational

NORTH AMERICAS - Zoom Contact Center Operational

Zoom Contact Center Operational

Calling (Inbound/Outbound) Operational

Video Calling (Inbound/Outbound) Operational

SMS/MMS (Inbound/Outbound) Operational

Chat (Inbound/Outbound) Operational

Recording Service Operational

Global - Zoom Contact Center Operational

Web Portal (Admin/Users/Provisioning/Dashboard & Reporting) Operational

Zoom Support Operational

Knowledge Base Operational

Chatbot Operational

Ticketing Operational

Phone Support Operational

Zoom Workplace Reservation Operational

Live Streaming Operational

Zoom Whiteboard Operational

Zoom Community Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Announcing New IP Address Ranges for China (No Operational Impact) May 25, 23:59 - May 26, 00:00 PDT

Due to recent demand increases on Zoom resources, new IP ranges will be added to Zoom resources for users joining meetings in China. We recommend that network administrators, with Zoom specific firewall or network rules, update their systems as soon as possible in preparation. A complete and updated list of network firewall IP ranges can be found on the Zoom Support site at: https://support.zoom.us/hc/en-us/articles/201362683-Network-firewall-or-proxy-server-settings-for-Zoom

New IP address ranges:
101.36.170.0/23
221.122.63.0/24
221.122.64.0/24
Posted on May 23, 10:23 PDT

Amsterdam data center maintenance for Zoom: 5/27/2022 May 27, 10:00-15:00 PDT

We will be providing an update to Zoom Phone in the Amsterdam data center.

Zoom Phone users registered to the Amsterdam data center will be automatically registered in an alternative datacenter when change starts at 10AM Pacific (7PM CEST). During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically. If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Frankfurt data center in addition to the Amsterdam data center. During the maintenance window, connectivity to Zoom’s Amsterdam data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Frankfurt data center. Traffic will continue to be routed through the Zoom Amsterdam data center once the maintenance is completed at 3PM Pacific (May 28 at 12AM CEST).
Posted on May 18, 10:57 PDT

Singapore Zoom Phone Maintenance: 06/03/2022 Jun 3, 10:00-15:00 PDT

We will be providing an update to Zoom Phone in Singapore data center.

Zoom Phone users registered to the Singapore data center will be automatically registered in an alternative datacenter when change starts on June 3, 2022 at 10AM Pacific (6/4/22 1:00AM SGT). During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically. If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Mexico data center in addition to the Singapore data center. During the maintenance window, connectivity to Zoom’s Singapore data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Mexico data center. Traffic will continue to be routed through the Zoom Singapore data center once the maintenance is completed at 3PM Pacific (6/4/2022 6AM SGT).
Posted on May 24, 12:02 PDT

Past Incidents

May 24, 2022

No incidents reported today.

May 23, 2022

Mac, Windows, Android, iOS, & Linux Client Update: 5/23/2022 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
May 23, 05:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 23, 00:00 PDT

Scheduled - We will be providing a new version of our Mac, Windows, and Linux clients. They will be available for download at https://zoom.us/download. We will also be performing a staggered release for iOS and Android on applicable app stores. This update will include enhancements for local recording, Zoom Chat, Zoom Phone and Zoom Contact Center.

Mac - https://support.zoom.us/hc/en-us/articles/201361963
Windows - https://support.zoom.us/hc/en-us/articles/201361953
Android - https://support.zoom.us/hc/en-us/articles/201361973
iOS - https://support.zoom.us/hc/en-us/articles/201361943
Linux - https://support.zoom.us/hc/en-us/articles/205759689

There is no operational impact. All services will be available during this scheduled update.
May 19, 13:52 PDT

A subset of Cisco Telepresence devices lost registration to Zoom Phone

Resolved - The incident has been resolved. Kindly follow the workaround of rebooting the impacted Cisco Telepresence devices to restore the functionality.
May 23, 02:48 PDT

Identified - During regular planned maintenance of the Zoom Phone backend, an unforseen bug caused some Cisco Telepresence devices to lose their registration to the Zoom Phone services. This bug has been identified and resolved. The impacted devices are unable to automatically re-register to the Zoom Phone backend and will require to be rebooted to restore functionality.
May 23, 01:42 PDT

May 22, 2022

Zoom Phone Update: 5/22/2022 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
May 22, 02:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 17:00 PDT

Scheduled - We will be providing an update to Zoom Phone. Please refer to https://support.zoom.us/hc/en-us/articles/360022782511 for more details. This update includes the opt-in option for the New Common Area Experience.

There is no operational impact. All services will be available during this scheduled update.
May 19, 13:35 PDT

May 21, 2022

Poly Trio 7.2.2 update for Trio 8500, 8800 and C60 devices provisioned by trio.zoom.us

Completed - The scheduled maintenance has been completed.
May 21, 23:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 21, 22:00 PDT

Scheduled - We will be posting the Poly Trio 7.2.2 update for Trio 8500, 8800 and C60 devices being used as Zoom Rooms Controllers and provisioned to use trio.zoom.us. The devices will automatically poll the trio.zoom.us provisioning server once per day at a random time between the hours of 12:00am - 06:00am in their configured timezone. Once they contact the provisioning server, they will refresh their provisioning information and be instructed to download the update, install and reboot. After rebooting, the Trio will be updated to the Poly Trio 7.2.2 software and the Zoom Rooms Android Controller 5.9.3 application. The Zoom Rooms Android Controller will retain its configuration and automatically pair to its configured Zoom Room.

For more information on using a Polycom Trio as a Zoom Rooms Controller, see: https://support.zoom.us/hc/en-us/articles/360000894723-Using-a-Polycom-Trio-as-a-Zoom-Room-Controller
May 6, 11:20 PDT

Zoom Contact Center Update: 5/21/2022 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
May 21, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 17:00 PDT

Scheduled - We will be providing an update to Zoom Contact Center. Please refer to https://support.zoom.us/hc/en-us/articles/4426808975117 for more details. This update includes video campaigns and flow editor version control.

There is no operational impact. All services will be available during this scheduled update.
May 19, 13:35 PDT

May 20, 2022

Web Backend Update: 5/20/2022 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
May 20, 23:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 20, 19:00 PDT

Scheduled - We will be performing routine maintenance on our Web Backend. Please refer to https://support.zoom.us/hc/en-us/articles/204758419 for more details. This update includes the ability to customize the end-of-meeting experience feedback survey.

There is no operational impact. All services will be available during this scheduled update.
May 19, 13:35 PDT

May 19, 2022

No incidents reported.

May 18, 2022

No incidents reported.

May 17, 2022

No incidents reported.

May 16, 2022

No incidents reported.

May 15, 2022

Updated Japan Toll Numbers

Completed - The scheduled maintenance has been completed.
May 15, 00:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
May 14, 17:01 PDT

Scheduled - Due to a change with our phone carrier, the below Japan phone numbers are being decommissioned.
+81 XXXX 64439
+81 XXXX 04464

For your convenience, we have added two additional Japan Toll numbers:
+81 XXXX 90432
+81 XXXX 90545

You will need to enable the new numbers in the Zoom web portal to be made available for use on your account. Currently scheduled meetings for 5/15/22 and onward should be rescheduled, and the new toll numbers will be reflected in newly scheduled meetings. If meeting invites are not updated to reflect the new toll numbers, participants dialing in from Japan will not be able to join using the decommissioned numbers after 5/15/22. Any newly created meetings scheduled after you’ve enabled the new numbers in your portal will be automatically updated with the new toll number(s) for future invites.

To view your current and new numbers in order to make the above changes, please visit the Zoom web portal: https://zoom.us/account/setting?tab=telephony There you will be able to find all Japan numbers that will remain supported.
Apr 13, 11:45 PDT

May 14, 2022

May 13, 2022

No incidents reported.

May 12, 2022

No incidents reported.

May 11, 2022

No incidents reported.

May 10, 2022

No incidents reported.