All Systems Operational

About This Site

For more information, please visit https://support.zoom.us

Zoom Meetings ? Operational
Zoom Video Webinars ? Operational
Zoom Phone Operational
Zoom Chat ? Operational
Zoom Website Operational
Zoom Dashboard & Reporting Operational
Download Center Operational
Web Portal Operational
Web Client Operational
Zoom Room Operational
Conference Room Connector Operational
Zoom Cloud Room Connector ? Operational
Zoom Connector for Cisco Operational
Zoom Connector for Polycom Operational
Cloud Recording Operational
Meeting Telephony Services ? Operational
Integrations Operational
Live Streaming Operational
Zoom Developer Platform Operational
Web SDK Operational
REST API Operational
Marketplace Operational
Webhooks Operational
Zoom Support Center Operational
Zoom Events ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be providing an update to Zoom Phone. Please refer to https://support.zoom.us/hc/en-us/articles/360022782511 for more details. This update includes group management policies and personal contacts.

There is no operational impact. All services will be available during this scheduled update.
Posted on Oct 19, 13:25 PDT
We will be performing routine maintenance on our Web Backend. Please refer to https://support.zoom.us/hc/en-us/articles/204758419 for more details. This update includes enhancements to cloud recordings and the web setting for two-way chat in Waiting Room.

There is no operational impact. All services will be available during this scheduled update.
Posted on Oct 22, 08:01 PDT
We will be providing a new version of our Mac, Windows, and Linux clients. They will be available for download at https://zoom.us/download. We will also be performing a staggered release for iOS and Android on applicable app stores. This update will include presentation slide control, two-way chat with waiting room participants, and polling enhancements.

Mac - https://support.zoom.us/hc/en-us/articles/201361963
Windows - https://support.zoom.us/hc/en-us/articles/201361953
Android - https://support.zoom.us/hc/en-us/articles/201361973
iOS - https://support.zoom.us/hc/en-us/articles/201361943
Linux - https://support.zoom.us/hc/en-us/articles/205759689

There is no operational impact. All services will be available during this scheduled update.
Posted on Oct 22, 08:05 PDT
The following IP subnet ranges are no longer in use and will be removed from Zoom resources starting no earlier than 30 days from the posting of this notice. We recommend that network administrators, with Zoom specific firewall or network rules, update their systems as soon as possible in preparation.

Removed IP address ranges:
52.81.151.128/25
52.81.215.0/24
161.189.199.0/25

A complete list of network firewall IP ranges for Zoom can be found on the Zoom Support site at: https://support.zoom.us/hc/en-us/articles/201362683
Posted on Oct 1, 07:39 PDT
We will be performing Zoom Phone maintenance on our Europe (Amsterdam) data center on November 6, 2021.

Zoom Phone users registered to the Amsterdam data center will be automatically registered in an alternative datacenter starting at 9:00PM CEST on November 6, 2021 (12:00PM PDT on November 5). During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically. If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Frankfurt data center in addition to the Amsterdam data center. During the maintenance window, connectivity to Zoom’s Amsterdam data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Frankfurt data center. Traffic will continue to be routed through the Zoom Amsterdam data center once the maintenance is completed.
Posted on Sep 21, 15:37 PDT
Billing Web Portal Maintenance Nov 13, 16:00-22:00 PDT
We will be performing maintenance on the Billing tab of our web portal on November 13, 2021.

From 4:00PM to 10:00PM PDT on November 13, existing customers will not be able to access the Billing tab of our web portal and will not be able to subscribe to new services, pay invoices, or update their payment methods.

Additionally, during the maintenance window, new customers attempting to sign up for paid Zoom services will be taken to a web page about the maintenance, offering them a free trial of the Zoom meetings service. They will be able to return to the Billing tab of the web portal to upgrade to the paid service after the maintenance is complete and before the trial expires.
Posted on Oct 4, 16:51 PDT
Past Incidents
Oct 23, 2021

No incidents reported today.

Oct 22, 2021

No incidents reported.

Oct 21, 2021

No incidents reported.

Oct 20, 2021

No incidents reported.

Oct 19, 2021

No incidents reported.

Oct 18, 2021

No incidents reported.

Oct 17, 2021
Completed - The scheduled maintenance has been completed.
Oct 17, 00:02 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 17, 00:00 PDT
Scheduled - The following, new and updated IP subnet range will be deployed to Zoom resources starting no earlier than 30 days from the posting of this notice. We recommend that network administrators, with Zoom specific firewall or network rules, update their systems as soon as possible in preparation. A complete and updated list of network firewall IP ranges can be found on the Zoom Support site at: https://support.zoom.us/hc/en-us/articles/201362683

New IP address range:
150.230.224.0/21
Sep 16, 19:49 PDT
Oct 16, 2021

No incidents reported.

Oct 15, 2021

No incidents reported.

Oct 14, 2021
Resolved - This incident has been resolved.
Oct 14, 14:29 PDT
Identified - We have identified an issue between the local carrier in Turkey, and the local provider for Zoom audio conference dial-in numbers. Our engineers continue to work towards a resolution.
Sep 30, 01:56 PDT
Investigating - We are investigating reports that some customers in Turkey are unable to reach dial-in numbers using the toll number.
Please use computer audio and toll-free numbers in the meantime.
Sep 30, 00:55 PDT
Oct 13, 2021

No incidents reported.

Oct 12, 2021

No incidents reported.

Oct 11, 2021
Resolved - This incident has been resolved.
Oct 11, 00:13 PDT
Monitoring - A fix has been implemented and we are monitoring the results.
Oct 10, 20:22 PDT
Identified - We have identified the downgraded performance to some customers in AU region and we are taking the necessary steps to restore the service to the normalcy.
Oct 10, 19:33 PDT
Oct 10, 2021
Oct 9, 2021
Completed - The scheduled maintenance has been completed.
Oct 9, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 18:00 PDT
Scheduled - We will be performing routine maintenance on our Web Backend. Please refer to https://support.zoom.us/hc/en-us/articles/204758419 for more details. This update includes minor bug fixes.

There is no operational impact. All services will be available during this scheduled update.
Oct 8, 11:19 PDT
Completed - The scheduled maintenance has been completed.
Oct 9, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 9, 05:00 PDT
Scheduled - We will be performing Zoom Phone maintenance on our Australia (Sydney) data center on October 9, 2021.

Zoom Phone users registered to the Sydney data center will be automatically registered in an alternative datacenter starting at 10:00PM AEST on Oct 09th (5:00AM PDT on Oct 9th). During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically. If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Melbourne data center in addition to the Sydney data center. During the maintenance window, connectivity to Zoom’s Sydney data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Melbourne data center. Traffic will continue to be routed through the Zoom Sydney data center once the maintenance is completed.
Sep 21, 15:39 PDT
Resolved - We have resolved an issue with a subset of customers that reported issues with soft/hard phones not ringing.
Oct 9, 00:30 PDT