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For more information, please visit https://support.zoom.us

Zoom Website Operational
Zoom Dashboard & Reporting Operational
Download Center Operational
Web Portal Operational
Web Client Operational
Zoom Rooms Operational
Conference Room Connector Operational
Zoom Connector for Cisco Operational
Zoom Connector for Polycom Operational
Zoom Developer Platform Operational
Web SDK Operational
REST API Operational
Marketplace Operational
Webhooks Operational
Zoom Events ? Operational
Zoom Subscription Operational
Zoom Meetings Operational
Zoom Meetings ? Operational
In-Meeting Chat/Polling Operational
Archiving Operational
Live Transcription Operational
Closed Captioning Operational
Web Client Operational
Live Streaming Operational
Meeting Dial-in/Telephony ? Operational
Zoom Conference Room Connector ? Operational
Recording Operational
Zoom Video Webinars Operational
Zoom Video Webinars ? Operational
Polling Operational
NORTH AMERICAS - Zoom Phone Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
SMS/MMS (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
EMEA - Zoom Phone Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
APAC - Zoom Phone Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
LATIN AMERICA - Zoom Phone Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
JAPAN - Zoom Phone Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
HONG KONG/CHINA - Zoom Phone Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
AUSTRALIA - Zoom Phone Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Global - Zoom Phone Operational
Web Portal (Admin/Users/Provisioning/Dashboard & Reporting) Operational
Third Party Contact Center Integration (Five9/Twilio/Talkdesk/inContact/Genesys) Operational
Integration (API/Webhook) Operational
Cisco Rooms registered to Zoom Phone Operational
Polycom Rooms registered to Zoom Phone Operational
Zoom Chat Operational
Zoom Chat ? Operational
Chat Messaging: Peer To Peer Messaging, History, Channels, Push Notifications Operational
User Profiles and Presence Operational
File Transfers: File, Video, Pictures, Voice Operational
Archive Message: Archiving IM message with Third-parties and Email Notifications Operational
Search Operational
Zoom Room Operational
Zoom Room Operational
Zoom Rooms Digital Signage Operational
Zoom IQ for Sales Operational
Zoom IQ Operational
Deals Operational
Email Notifications Operational
Conversation Analytics Operational
Recordings Operational
NORTH AMERICAS - Zoom Contact Center Operational
Zoom Contact Center Operational
Calling (Inbound/Outbound) Operational
Video Calling (Inbound/Outbound) Operational
SMS/MMS (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
Recording Service Operational
Global - Zoom Contact Center Operational
Web Portal (Admin/Users/Provisioning/Dashboard & Reporting) Operational
Zoom Support Operational
Knowledge Base Operational
Chatbot Operational
Ticketing Operational
Phone Support Operational
Zoom Workplace Reservation Operational
Live Streaming Operational
Zoom Whiteboard Operational
Zoom Community Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be providing an update to Zoom Phone in Sao Paulo data center.

Zoom Phone users registered to the Sao Paulo data center will be automatically registered in an alternative datacenter when change starts at 7PM BRT (3PM PDT). During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically. If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Mexico data center in addition to the Sao Paulo data center. During the maintenance window, connectivity to Zoom’s Sao Paulo data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Mexico data center. Traffic will continue to be routed through the Zoom Sao Paulo data center once the maintenance is completed.

Posted on Jun 16, 14:39 PDT
The following, new and updated IP subnet ranges will be deployed to Zoom resources starting no earlier than 30 days from the posting of this notice. We recommend that network administrators, with Zoom specific firewall or network rules, update their systems as soon as possible in preparation. A complete and updated list of network firewall IP ranges can be found on the Zoom Support site at: https://support.zoom.us/hc/en-us/articles/201362683

Additionally, a new section has been added to the Zoom network firewall or proxy server settings article outlining the network connection leveraged by Zoom Apps developed by Zoom. This section includes the domain: *.zoomapp.cloud

Lastly, 9 new IP ranges have been added for Zoom’s content delivery network. For a complete list, please see: https://assets.zoom.us/docs/ipranges/ZoomCDN.txt

New IP address ranges:
129.151.1.128/27
129.151.1.192/27
129.151.2.0/27
129.151.3.160/27
129.151.7.96/27
129.151.11.128/27
129.151.12.0/27
129.151.11.64/27
129.151.13.64/27
129.151.15.224/27
129.151.16.0/27
129.151.31.224/27
129.151.40.160/27
129.151.40.192/27
129.151.41.0/25
129.151.41.192/26
129.151.42.0/27
129.151.42.64/27
129.151.42.128/26
129.151.42.224/27
129.151.43.0/27
129.151.43.64/26
129.151.48.160/27
129.151.49.0/26
129.151.49.96/27
129.151.49.128/27
129.151.49.192/26
129.151.50.0/27
129.151.50.64/27
129.151.52.128/26
129.151.53.32/27
129.151.53.224/27
129.151.55.32/27
129.151.56.32/27
129.151.57.32/27
129.151.60.192/27
129.159.2.32/27
129.159.2.192/27
129.159.3.0/24
129.159.4.0/23
129.159.6.0/27
129.159.6.96/27
129.159.6.128/26
129.159.6.192/27
129.159.160.64/27
129.159.163.0/26
129.159.163.160/27
129.159.216.0/26
129.159.216.64/27
129.159.216.128/26
132.226.176.0/25
132.226.176.128/26
132.226.177.96/27
132.226.177.128/25
132.226.178.0/27
132.226.178.128/27
132.226.178.224/27
132.226.179.0/27
132.226.179.64/27
132.226.180.128/27
132.226.183.160/27
132.226.185.192/27
150.230.224.128/26
150.230.224.224/27
152.67.184.32/27
152.70.0.0/25
152.70.0.128/26
152.70.0.224/27
152.70.1.0/25
152.70.1.128/26
152.70.1.192/27
152.70.2.0/26
152.70.7.192/27
152.70.10.32/27
152.70.224.32/27
152.70.224.64/26
152.70.224.160/27
152.70.224.192/27
152.70.225.0/25
152.70.225.160/27
152.70.225.192/27
152.70.226.0/27
152.70.227.96/27
152.70.227.192/27
152.70.228.0/27
152.70.228.64/27
152.70.228.128/27
158.101.186.0/25
158.101.186.128/27
158.101.186.192/26
158.101.187.0/25
158.101.187.160/27
158.101.187.192/26
168.138.80.128/26
168.138.80.224/27
168.138.81.0/24
168.138.82.0/23
168.138.84.0/25
168.138.84.128/27
168.138.84.192/26
168.138.85.0/24
168.138.86.0/23
168.138.96.0/22
168.138.116.64/27
168.138.116.128/27
168.138.116.224/27
168.138.117.0/27
168.138.117.96/27
168.138.117.128/27
168.138.118.0/27
168.138.118.160/27
168.138.118.224/27
168.138.119.0/27
168.138.119.128/27
193.122.16.192/27
193.122.17.0/26
193.122.17.64/27
193.122.17.224/27
193.122.18.32/27
193.122.18.64/26
193.122.18.160/27
193.122.18.192/27
193.122.19.0/27
193.122.19.160/27
193.122.19.192/27
193.122.20.224/27
193.122.21.96/27
193.122.40.0/22
193.122.44.0/24
193.122.45.32/27
193.122.45.64/26
193.122.45.128/25
193.122.46.0/23
193.122.208.96/27
193.122.216.32/27
193.122.222.0/27
193.122.223.128/27
193.122.226.160/27
193.122.231.192/27
193.122.232.160/27
193.122.237.64/27
193.122.244.160/27
193.122.244.224/27
193.122.245.0/27
193.122.247.96/27
193.122.252.192/27
193.123.192.224/27
193.123.193.0/27
193.123.193.96/27
193.123.194.96/27
193.123.194.128/27
193.123.194.224/27
193.123.195.0/27
193.123.196.0/27
193.123.196.192/27
193.123.197.0/27
193.123.197.64/27
193.123.198.160/27
193.123.198.64/27
193.123.199.64/27
193.123.200.128/27
193.123.201.32/27
193.123.201.224/27
193.123.202.64/27
193.123.202.128/26
193.123.203.0/27
193.123.203.160/27
193.123.203.192/27
193.123.204.0/27
193.123.204.64/27
193.123.205.128/27
193.123.206.32/27
193.123.206.128/27
193.123.207.32/27
193.123.208.160/27
193.123.209.0/27
193.123.209.96/27
193.123.210.64/27
193.123.211.224/27
193.123.212.128/27
193.123.215.192/26
193.123.216.64/27
193.123.216.128/27
193.123.217.160/27
193.123.219.64/27
193.123.220.224/27
193.123.222.64/27
193.123.222.224/27


Updated IP addresses:
129.151.40.0/22 to 129.151.40.0/25
129.151.48.0/20 to 129.151.48.0/27
129.159.160.0/19 to 129.159.160.0/26
129.159.208.0/20 to 129.159.208.0/21
150.230.224.0/21 to 150.230.224.0/25
158.101.184.0/22 to 158.101.184.0/23
168.138.80.0/21 to 168.138.80.0/25
168.138.116.0/22 to 168.138.116.0/27
193.122.16.0/20 to 193.122.16.0/25
193.122.32.0/20 to 193.122.32.0/21

Removed IP addresses:
129.151.0.0/19
129.159.0.0/20
152.67.184.0/22
152.70.224.0/21
193.122.208.0/20
193.122.224.0/20
193.122.240.0/20
193.123.192.0/19

New CDN IP addresses:
​​18.67.245.246
18.67.246.254
18.67.248.253
18.165.228.253
18.165.230.241
18.165.238.246
18.165.242.242
18.165.248.240
18.165.251.251

Posted on Jun 15, 10:26 PDT
Updated Russia Toll Numbers Jul 29, 17:00 - Jul 30, 00:00 PDT
Due to a change with our phone carrier, the below Russia phone numbers are being decommissioned.
+749 XXXX 9788
+781 XXXX 8988

For your convenience, we have added two additional Russia Toll numbers:
+749 XXXX 6379
+749 XXXX 6380

You will need to enable the new numbers in the Zoom web portal (https://zoom.us/account/setting?tab=telephony) to be made available for use on your account. Currently scheduled meetings for 7/29/22 and onward should be rescheduled, and the new toll numbers will be reflected in newly scheduled meetings. If meeting invites are not updated to reflect the new toll numbers, participants dialing in from Russia will not be able to join using the decommissioned number after 7/29/22. Any newly created meetings scheduled after you’ve enabled the new numbers in your portal will be automatically updated with the new toll number(s) for future invites.

To view your current and new numbers in order to make the above changes, please visit the Zoom web portal (https://zoom.us/account/setting?tab=telephony). There you will be able to find all Russia numbers that will remain supported.

Posted on Jul 6, 13:53 PDT
Past Incidents
Jul 6, 2022

No incidents reported today.

Jul 5, 2022

No incidents reported.

Jul 4, 2022

No incidents reported.

Jul 3, 2022
Resolved - This incident has been resolved.
Jul 3, 22:25 PDT
Monitoring - We have resolved the issue causing a subset of customers in non-US regions to be unable to connect to CRC gateways. We will continue to monitor and provide updates as we have them.
Jul 3, 17:33 PDT
Update - We are continuing to investigate this issue.
Jul 3, 17:26 PDT
Investigating - A subset of customers in non-US regions have issues with connecting to CRC gateways. Team is requiring to perform maintenance on them to resolve the issues. We will provide updates as we have them.
Jul 3, 17:02 PDT
Jul 2, 2022

No incidents reported.

Jul 1, 2022
Completed - The scheduled maintenance has been completed.
Jul 1, 14:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jul 1, 08:00 PDT
Scheduled - We will be providing an update to Zoom Phone in Tokyo data center.

Zoom Phone users registered to the Tokyo data center will be automatically registered in an alternative datacenter when change starts at 12AM JST on 7/2/22 (8AM PDT 7/1/22). During the maintenance window from 12AM - 6AM JST 7/2/22 (8AM - 2PM PDT 7/1/22), a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically. If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Osaka data center in addition to the Tokyo data center. During the maintenance window, connectivity to Zoom’s Tokyo data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Osaka data center. Traffic will continue to be routed through the Zoom Tokyo data center once the maintenance is completed.

Jun 8, 13:50 PDT
Jun 30, 2022
Resolved - This incident has been resolved.
Jun 30, 00:24 PDT
Monitoring - The third party has resolved the issue causing a subset of customers to be unable to reach the Zoom support number. We will continue to monitor and provide updates as we have them.
Jun 29, 23:35 PDT
Identified - We have received reports of a subset of customers are unable to reach the Zoom support number. We have identified the issue and are currently investigating them and will provide updates as we have them.
Jun 29, 22:55 PDT
Jun 29, 2022
Jun 28, 2022
Resolved - This incident has been resolved.
Jun 28, 10:25 PDT
Monitoring - We have resolved the issue causing a subset of users to be experienced the delays of Zoom Meeting and Audio Conference related reports. We are actively recovering related data, all impacted users should be able to see the right report data within 48 hours.
Jun 27, 17:19 PDT
Jun 27, 2022
Jun 26, 2022
Completed - The scheduled maintenance has been completed.
Jun 26, 23:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 26, 22:00 PDT
Scheduled - We will be posting the Poly Trio 7.3.0 update for Trio C60 devices being used as Zoom Rooms Controllers and configured to use trio.zoom.us provisioning server. Trios being used as Zoom Rooms Controllers configured in the manner described in the article will automatically poll the trio.zoom.us provisioning server once per day at a random time between the hours of 12:00am - 06:00am in their configured timezone. Once they contact the provisioning server, they will refresh their provisioning information and be instructed to download the update, install and reboot. After rebooting, the Trio will be updated to the Poly Trio 7.3.0 software - this software contains the same Zoom Rooms Android Controller 5.9.3 application as Trio 7.2.2 software that is currently available from trio.zoom.us. The Zoom Rooms Android Controller will retain its configuration and automatically pair to its configured Zoom Room.

For more information on using a Polycom Trio as a Zoom Rooms Controller, see: https://support.zoom.us/hc/en-us/articles/360000894723-Using-a-Polycom-Trio-as-a-Zoom-Room-Controller

Please note: this firmware update only applies to Trio C60 - the version for Trio 8500 & 8800 is unchanged.

Jun 8, 12:47 PDT
Jun 25, 2022

No incidents reported.

Jun 24, 2022
Completed - The scheduled maintenance has been completed.
Jun 24, 13:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 24, 07:00 PDT
Scheduled - We will be providing an update to Zoom Phone in Sydney data center.

Zoom Phone users registered to the Sydney data center will be automatically registered in an alternative datacenter when change starts at 12AM AEST on 6/25/22 (7AM PDT 6/24/22). During the maintenance window from 12AM - 6AM AEST on 6/25/22 (7AM - 1PM PDT 6/24/22), a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically. If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Melbourne data center in addition to the Sydney data center. During the maintenance window, connectivity to Zoom’s Sydney data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Melbourne data center. Traffic will continue to be routed through the Zoom Sydney data center once the maintenance is completed.

Jun 8, 13:36 PDT
Jun 23, 2022
Resolved - The third party has resolved the issue and confirmed services were restored.
Jun 23, 03:30 PDT
Jun 22, 2022

No incidents reported.