In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 2025 - 17:00 PST
Scheduled -
Zoom is continuously optimizing our global footprint to improve performance and availability for our customers. With this, starting from Jan 10th, 2024, Zoom Phone and Zoom Contact Center plans to shift traffic from old data centers to our newer data centers with weekly continuous migration changes.
The Zoom Phone and Zoom Contact Center team will start to change the sip zone from the old sip zone to the new sip zone in the backend. We are sending out this notification to inform our customers of this change along with some reminders which will assist customers.
We wanted to remind customers for optimal experience, and to avoid any potential issues, to please allow Zoom Traffic to all subnets located on our Zoom Network Firewall page. This includes specific sections for Zoom Phone & Zoom Contact Center.
Customers would see the change in the admin portal of their sites showing the new sip zone after those changes if “Display Custom SIP Zone Options on Web Portal” feature is enabled in Zoom Phone. Customers would not see the sip zone name in Zoom Contact Center thus no portal change for Contact Center customers.
Please note that all hardware phones will automatically reboot when a data center migration is triggered. If you have an ongoing call, it will reboot once the call has ended. Migrations are planned to occur during our weekend off hour change windows to reduce impact.
Here are sip zone name mapping for old data center and new data center in the main global cluster:
Zoom Phone
US West (N. California) -> US West (SJC5)
US West (N.California 2) -> US West (SJC6)
US Central (Colorado) -> US West (SJC6)
US Central (Colorado 2) -> US East (IAD6)
US East (New York) -> US East (IAD5)
US East (New York 2) -> US East (IAD6)
Europe (Amsterdam) -> Europe (AMS1)
Europe (Frankfurt) -> Europe (FRA1)
Asia Pacific (Sydney) -> Asia Pacific (SYD1)
Asia Pacific (Melbourne) -> Asia Pacific (MEL1)
Asia Pacific (Tokyo) -> Asia Pacific (NRT1)
Asia Pacific (Osaka) -> Asia Pacific (KIX1)
Asia Pacific (Hong Kong SAR) -> Asia Pacific (HKG1)
Asia Pacific (Hong Kong 2) -> Asia Pacific (HKG2)
Asia Pacific (Singapore) -> Asia Pacific (SIN1)
Mexico and Central America (Queretaro, MX) -> Mexico and Central America (QRO1)
Zoom Contact Center
US West (N. California) -> US West (SJC1)
US Central (Colorado) -> US East(IAD1)
Europe (Amsterdam) -> Europe (AMS2)
Europe (Frankfurt) -> Europe (FRA2)
Asia Pacific (Sydney) -> Asia Pacific (SYD1)
Asia Pacific (Melbourne) -> Asia Pacific (MEL1)
Asia Pacific (Tokyo) -> Asia Pacific (NRT1)
Asia Pacific (Osaka) -> Asia Pacific (KIX1)
To ensure that customers are aware of this change, we are sending out this notification, along with some reminders on allow lists for firewalls or other controls that will ensure customers are not impacted in any way by these changes. Customers should not need to do any active changes if they are following the guidance as provided in Zoom network firewall or proxy server settings. For any questions or concerns, please contact your account team or Zoom Support.
FAQ
What is changing? Zoom Phone and Zoom Contact Center are shifting traffic from the old data centers to the new data centers
When is this planned? Starting from Jan 10th, 2025 and on a weekly basis until all traffic moved over
What do I, as a customer, need to do? If whitelist is done following Zoom network firewall or proxy server settings, nothing need to be done by customer in this step
Do I need to update my firewall or other systems to allow communications with these new data centers? Following the guidelines in Zoom network firewall or proxy server settings will help customers connect to the available Zoom data centers globally. As Zoom scales to meet customer demand and enable future products, platform IP addresses and network ranges will change to accommodate service growth and seasonal load spikes. As these services and ranges frequently evolve, Zoom does not provide specific IP address ranges assigned to geographical locations.
Will this be the only change for Zoom Phone and Zoom Contact Center? As Zoom continuously optimizes our global footprint to improve performance and availability, there will be additional changes like Generic Device, BYOC, BYOP migration and will be communicated separately. Following the guidance in Zoom network firewall or proxy server settings will help customers connect to the available Zoom data centers.
Are there other options available to avoid having to allow many IP subnets? Zoom’s recommendation for secure and consistent access to Zoom services is to enable DNS-based inspection in network firewall and routing infrastructure. This helps provide a seamless collaboration experience both inside and outside your organization across Zoom’s global footprint.
Using DNS-based inspection, as your organization adopts new platform features or as Zoom’s infrastructure changes, additional IP range maintenance and firewall policy support should not be required to on-board these new cloud services using your infrastructure. In addition, Zoom provides optional settings in the Zoom account settings portal to customize data center locations for phone and contact center data processing and storage locations for certain content data.
Jan 10, 2025 17:00 - Mar 10, 2025 01:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 04, 2024 - 15:00 PST
Scheduled - Currently, Japan allows number portability for 0ABJ numbers, but this service is limited exclusively to Nippon Telegraph and Telephone Corporation (NTT)-owned numbers. As it stands, only NTT numbers can be ported, while all other 0ABJ numbers remain non-portable. However, there will be significant changes; starting from January 20, 2025, 0ABJ numbers will become portable across all service providers.
To facilitate these upcoming changes and enhance the porting systems, all carriers in Japan will observe an embargo period between December 2024 and January 2025 (the exact duration may vary by operator). Zoom will have operational restrictions from November 30, 2024, to January 19, 2025. This will affect new orders, porting orders, and execution of porting.
New requests for adding numbers in certain cities will not be processed from December 24, 2024, to January 13, 2025. This pause will depend on whether Zoom has an available inventory of preactivated numbers for specific cities. The additional requests that remain unprocessed during the restriction period will be addressed after January 13, 2025.
Porting orders will be suspended during the entire restriction period, and those accepted before November 30, 2024, will have execution restrictions from December 24, 2024, to January 13, 2025.
Dec 4, 2024 15:00 - Jan 20, 2025 17:00 PST