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For more information, please visit https://support.zoom.us

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Devices (Softphones/Deskphones) Operational
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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Sydney Zoom Phone Maintenance Mar 29, 2024 05:00-11:00 PDT
Zoom will perform service maintenance at our Asia Pacific (Sydney) data center starting on March 29th at 5:00 AM PST (13:00 GMT).

Zoom Phone users registered to the Asia Pacific (Sydney) data center will be automatically registered in an alternative Asia Pacific (Melbourne) data center. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.

If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Asia Pacific (Melbourne) data center in addition to the Asia Pacific (Sydney) data center. During the maintenance window, connectivity to Zoom’s Asia Pacific (Sydney) data center will be blocked, which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Asia Pacific (Melbourne) data center. Traffic will continue to be routed through the Asia Pacific (Sydney) data center once the maintenance is completed.

Posted on Mar 06, 2024 - 13:25 PST
Zoom will perform service maintenance in the following SIP zones to replace certificates used by hardware phones (including supported managed and generic non-Zoom-managed devices) with certificates that will be signed by DigiCert Global Root G2 certificate authority. Action is requested for non-zoom-managed "other" devices. There is no action required for supported managed devices, since it already has the DigiCert Global Root G2 pushed from Zoom.

Asia Pacific (Melbourne)
Asia Pacific (Singapore)
Asia Pacific (Hyderabad)
Asia Pacific (Osaka)
Asia Pacific (Hong Kong)

Zoom will be transitioning to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during this maintenance window, and this will be a permanent change. We will not be able to postpone the date any further.

Customers are requested to keep both DigiCert Global Root CA and DigiCert Global Root G2 installed on their generic non-Zoom-managed devices as we work through this transition.

If you have not done so, install DigiCert Global Root G2 root certificate on your generic devices. You can download G2 certificate here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061202

During the maintenance window, a brief disconnection of calls may be experienced while the TLS connections are being reset. Once the TLS connections are reset, the devices will attempt to use Zoom’s new certificate that is signed by DigiCert Global Root G2 certificates. Customers are requested to test inbound and outbound calling for generic non-Zoom-managed devices to ensure that the services are functional after the certificate updates.

Posted on Feb 27, 2024 - 12:41 PST
California Zoom Phone Maintenance Mar 29, 2024 17:00-22:00 PDT
Zoom will perform service maintenance at our US West (N. California 2) SIP zone starting at 01:00AM GMT (05:00PM PST) on March 29th.

Zoom Phone users registered to the US West (N. California 2) SIP zone will be automatically registered in an alternative SIP zone US Central (Colorado 2). During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.

Traffic will continue to be routed through the US West (N. California 2) SIP zone once the maintenance is completed.

Posted on Mar 07, 2024 - 14:18 PST
Zoom will perform service maintenance in the following sip zones to replace certificates used by hardware phones (including supported managed and generic non-Zoom-managed devices) with certificates that will be signed by DigiCert Global Root G2 certificate authority. Action is requested for non-Zoom-managed "other" devices. There is no action required for supported managed devices, since it already has the DigiCert Global Root G2 pushed from Zoom.

Canada (Toronto)
Mexico (Queretaro)

Zoom will be transitioning to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during this maintenance window, and this will be a permanent change. We will not be able to postpone the date any further.

Customers are requested to keep both DigiCert Global Root CA and DigiCert Global Root G2 installed on their generic non-zoom-managed devices as we work through this transition.

If you have not done so please install DigiCert Global Root G2 root certificate on your generic devices. You can download G2 certificate here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061202

During the maintenance window, a brief disconnection of calls may be experienced while the TLS connections are being reset. Once the TLS connections are reset, the devices will attempt to use Zoom’s new certificate that is signed by DigiCert Global Root G2 certificates. Customers are requested to test inbound and outbound calling for generic non-zoom-managed devices to ensure that the services are functional after the certificate updates.

Posted on Feb 27, 2024 - 12:40 PST
Zoom will perform service maintenance in the following sip zones to replace certificates used by hardware phone (including supported managed and generic non-Zoom-managed devices) with certificates that will be signed by Digicert Global Root G2 certificate authority. Action is requested for non-Zoom-managed "other" devices. There is no action required for supported managed devices, since it already has the DigiCert Global Root G2 pushed from Zoom.

Asia Pacific (Sydney)
Asia Pacific (Tokyo)
Asia Pacific (Mumbai)

Zoom will be transitioning to certificates signed by Digicert Global Root G2 certificate authority on our infrastructure during this maintenance window, and this will be a permanent change. We will not be able to postpone the date any further.

Customers are requested to keep both DigiCert Global Root CA and DigiCert Global Root G2 installed on their generic non-Zoom-managed devices as we work through this transition.

If you have not done so, install DigiCert Global Root G2 root certificate on your generic devices. You can download G2 certificate here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061202

During the maintenance window, a brief disconnection of calls may be experienced while the TLS connections are being reset. Once the TLS connections are reset, the devices will attempt to use Zoom’s new certificate that is signed by Digicert Global Root G2 certificates. Customers are requested to test inbound and outbound calling for generic non-Zoom-managed devices to ensure that the services are functional after the certificate updates.

Posted on Feb 27, 2024 - 12:58 PST
Zoom will perform service maintenance in the following URLs used by Zoom Phone and Zoom Contact Center to replace the Cloudfront certificate with a new certificate that is signed by DigiCert Global Root G2 certificate authority. No expected downtime for this change.

DNS name Maintenance Window
au01pbxstatic.zoom.us 4-5-2024 10:00 AM - 11:00 AM PDT
ca01pbxstatic.zoom.us 4-5-2024 5:00 PM - 6:00 PM PDT
eu01pbxstatic.zoom.us 4-5-2024 1:00 PM - 2:00 PM PDT
eu02pbxstatic.zoom.us 4-5-2024 1:00 PM - 2:00 PM PDT
ch01pbxstatic.zoom.us 4-5-2024 1:00 PM - 2:00 PM PDT
us01pbxstatic.zoom.us 4-5-2024 5:00 PM - 6:00 PM PDT
us01ccistatic.zoom.us 4-5-2024 5:00 PM - 6:00 PM PDT
us01zvastatic.zoom.us 4-5-2024 5:00 PM - 6:00 PM PDT

Posted on Jan 09, 2024 - 11:00 PST
Zoom will perform service maintenance in the following URL(s) used by Zoom Phone experience to replace the Cloudfront certificate with a new certificate that signed by DigiCert Global Root G2 certificate authority.
No expected downtime for this change.

DNS name Maintenance Window
hybridupdate.zoom.us 4-5-2024, 05:00 PM - 10:00 PM PDT

Posted on Mar 12, 2024 - 10:10 PDT
Zoom will perform service maintenance in the following SIP zones to replace certificates used by hardware phone (including supported managed and generic non-Zoom-managed devices) with certificates that will be signed by DigiCert Global Root G2 certificate authority. Action is requested for non-Zoom-managed "other" devices. There is no action required for supported managed devices, since it already has the DigiCert Global Root G2 pushed from Zoom.

Canada (Vancouver)
Brazil (Sao Paulo)

Zoom will be transitioning to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during this maintenance window, and this will be a permanent change. We will not be able to postpone the date any further.

Customers are requested to keep both DigiCert Global Root CA and DigiCert Global Root G2 installed on their generic non-Zoom-managed devices as we work through this transition.

If you have not done so, install DigiCert Global Root G2 root certificate on your generic devices. You can download G2 certificate here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061202

During the maintenance window, a brief disconnection of calls may be experienced while the TLS connections are being reset. Once the TLS connections are reset, the devices will attempt to use Zoom’s new certificate that is signed by DigiCert Global Root G2 certificates. Customers are requested to test inbound and outbound calling for generic non-Zoom-managed devices to ensure that the services are functional after the certificate updates.

Posted on Feb 27, 2024 - 12:57 PST
Zoom will perform service maintenance in the following SIP zones to replace certificates used by hardware phone (including supported managed and generic non-Zoom-managed devices) with certificates that will be signed by DigiCert Global Root G2 certificate authority. Action is requested for non-Zoom-managed "other" devices. There is no action required for supported managed devices, since it already has the DigiCert Global Root G2 pushed from Zoom.

Europe (Frankfurt)
Europe (Leipzig)

Zoom will be transitioning to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during this maintenance window, and this will be a permanent change. We will not be able to postpone the date any further.

Customers are requested to keep both DigiCert Global Root CA and DigiCert Global Root G2 installed on their generic non-Zoom-managed devices as we work through this transition.

If you have not done so, install DigiCert Global Root G2 root certificate on your generic devices. You can download G2 certificate here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061202

During the maintenance window, a brief disconnection of calls may be experienced while the TLS connections are being reset. Once the TLS connections are reset, the devices will attempt to use Zoom’s new certificate that is signed by DigiCert Global Root G2 certificates. Customers are requested to test inbound and outbound calling for generic non-Zoom-managed devices to ensure that the services are functional after the certificate updates.

Posted on Feb 27, 2024 - 13:17 PST
Zoom will perform service maintenance in the following SIP zones to replace certificates used by hardware phone (including supported managed and generic non-Zoom-managed devices) with certificates that will be signed by DigiCert Global Root G2 certificate authority. Action is requested for non-Zoom-managed "other" devices. There is no action required for supported managed devices since it already has the DigiCert Global Root G2 pushed from Zoom.

US East (Virginia 1, Virginia 2, Virginia 3, Virginia 4)
US Central (Colorado, Colorado 2)
US East (New York)

Zoom will be transitioning to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during this maintenance window, and this will be a permanent change. We will not be able to postpone the date any further.

Customers are requested to keep both DigiCert Global Root CA and DigiCert Global Root G2 installed on their generic non-zoom-managed devices as we work through this transition.

If you have not done so, install DigiCert Global Root G2 root certificate on your generic devices. You can download G2 certificate here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061202

During the maintenance window, a brief disconnection of calls may be experienced while the TLS connections are being reset. Once the TLS connections are reset, the devices will attempt to use Zoom’s new certificate that is signed by DigiCert Global Root G2 certificates. Customers are requested to test inbound and outbound calling for generic non-Zoom-managed devices to ensure that the services are functional after the certificate updates.

Posted on Feb 27, 2024 - 13:16 PST
Querétaro Zoom Phone Maintenance Apr 12, 2024 19:00 - Apr 13, 2024 01:00 PDT
Zoom will perform service maintenance at our Mexico and Central America (Querétaro, MX) data center starting on March 29th at 03:00 GMT (07:00 PM PST).

Zoom Phone users registered to the Mexico and Central America (Querétaro, MX) data center will be automatically registered in an alternative South America (São Paulo) data center. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.

If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s South America (São Paulo) data center in addition to the Mexico and Central America (Querétaro, MX) data center. During the maintenance window, connectivity to Zoom’s Mexico and Central America (Querétaro, MX) data center will be blocked, which will force calls from the Session Border Controller (SBC) to failover to Zoom’s South America (São Paulo) data center. Traffic will continue to be routed through the Mexico and Central America (Querétaro, MX) data center once the maintenance is completed.

Posted on Mar 08, 2024 - 14:32 PST
Zoom will be posting the Poly Trio C60 firmware 8.1.5 update for devices being used as Zoom Rooms Controllers and configured to use trio.zoom.us provisioning server (as described in https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0066569).

Trio C60s being used as Zoom Rooms Controllers configured in the manner described in the article will automatically poll the trio.zoom.us provisioning server once per day at a random time between the hours of 12:00 AM - 06:00 AM in their configured timezone. Once they contact the provisioning server, they will refresh their provisioning information and be instructed to download the update, install, and reboot. After rebooting, the Trio will be updated to its new firmware; the Poly Trio C60 8.1.5 firmware will automatically update itself to the Zoom Rooms Android Controller 5.15.5 application.

Depending on the version of Trio C60 firmware before the upgrade, the Zoom Rooms Android Controller may or may not retain its configuration and automatically pair to its configured Zoom Room. If your Trio C60 firmware version is 8.1.1 or greater, the Zoom Rooms Android Controller application will retain configuration and pairing. If your Trio C60 firmware version is below 8.1.1, the Zoom Rooms Android Controller application will be automatically signed out and must be manually signed in again. This is a one-time event, related to the upgrade, due to a firmware-level change starting in Trio C60 firmware version 8.1.1. For that reason, you may manually upgrade Trio C60 devices running older (pre 8.1.1) firmware from the device web GUI in advance of this provisioning server update, during a planned maintenance window so that they may be manually signed in to Zoom Rooms post-upgrade.

Posted on Mar 15, 2024 - 11:07 PDT
Singapore Zoom Phone Maintenance Apr 19, 2024 05:00-11:00 PDT
Zoom will perform service maintenance at our Asia Pacific (Singapore) data center starting on April 19th at 13:00 GMT (5:00 AM PST).

Zoom Phone users registered to the Asia Pacific (Singapore) data center will be automatically registered in an alternative Asia Pacific (Tokyo) data center. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.

If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Asia Pacific (Tokyo) data center in addition to the Asia Pacific (Singapore) data center. During the maintenance window, connectivity to Zoom’s Asia Pacific (Singapore) data center will be blocked, which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Asia Pacific (Tokyo) data center. Traffic will continue to be routed through the Asia Pacific (Singapore) data center once the maintenance is completed.

Posted on Mar 08, 2024 - 14:33 PST
Melbourne Zoom Phone Maintenance Apr 19, 2024 05:00-11:00 PDT
Zoom will perform service maintenance at our Asia Pacific (Melbourne) data center starting on April 19th at 13:00 GMT (5:00 AM PST).

Zoom Phone users registered to the Asia Pacific (Melbourne) data center will be automatically registered in an alternative Asia Pacific (Sydney) data center. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.

If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s “Asia Pacific (Sydney)” data center in addition to the Asia Pacific (Melbourne) data center. During the maintenance window, connectivity to Zoom’s Asia Pacific (Melbourne) data center will be blocked, which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Asia Pacific (Sydney) data center. Traffic will continue to be routed through the Asia Pacific (Melbourne) data center once the maintenance is completed.

Posted on Mar 08, 2024 - 14:33 PST
Zoom will perform service maintenance in the following SIP zones to replace certificates used by hardware phone (including supported managed and generic non-Zoom-managed devices) with certificates that will be signed by DigiCert Global Root G2 certificate authority. Action is requested for non-Zoom-managed "other" devices. There is no action required for supported managed devices, since it already has the DigiCert Global Root G2 pushed from Zoom.

Europe (Amsterdam)

Zoom will be transitioning to certificates signed by Digicert Global Root G2 certificate authority on our infrastructure during this maintenance window, and this will be a permanent change. We will not be able to postpone the date any further.

Customers are requested to keep both DigiCert Global Root CA and DigiCert Global Root G2 installed on their generic non-Zoom-managed devices as we work through this transition.

If you have not done so, install DigiCert Global Root G2 root certificate on your generic devices. You can download G2 certificate here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061202

During the maintenance window, a brief disconnection of calls may be experienced while the TLS connections are being reset. Once the TLS connections are reset, the devices will attempt to use Zoom’s new certificate that is signed by DigiCert Global Root G2 certificates. Customers are requested to test inbound and outbound calling for generic non-Zoom-managed devices to ensure that the services are functional after the certificate updates.

Posted on Feb 27, 2024 - 13:16 PST
Zoom will perform service maintenance in the following SIP zones to replace certificates used by hardware phone (including supported managed and generic non-Zoom-managed devices) with certificates that will be signed by DigiCert Global Root G2 certificate authority. Action is requested for non-Zoom-managed "other" devices. There is no action required for supported managed devices, since it already has the DigiCert Global Root G2 pushed from Zoom.

US West (N.California, N.California 2, N.California 3, N.California 4, N.California 5, N.California 6)
US East (New York 2)

Zoom will be transitioning to certificates signed by DigiCert Global Root G2 certificate authority on our infrastructure during this maintenance window, and this will be a permanent change. We will not be able to postpone the date any further.

Customers are requested to keep both DigiCert Global Root CA and DigiCert Global Root G2 installed on their generic non-zoom-managed devices as we work through this transition.

If you have not done so, install DigiCert Global Root G2 root certificate on your generic devices. You can download G2 certificate here: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061202

During the maintenance window, a brief disconnection of calls may be experienced while the TLS connections are being reset. Once the TLS connections are reset, the devices will attempt to use Zoom’s new certificate that is signed by DigiCert Global Root G2 certificates. Customers are requested to test inbound and outbound calling for generic non-Zoom-managed devices to ensure that the services are functional after the certificate updates.

Posted on Feb 27, 2024 - 13:37 PST
Zoom will be enforcing a new minimum version of all our Zoom clients and plugins, roughly 90 days from now on May 4, 2023. This affects the following products:
- Zoom client for meetings (Windows, macOS, Linux, iOS, Android, Blackberry, and Intune)
- Zoom Rooms (including Zoom Room Controllers and companion whiteboards)
- Zoom Phone Appliances
- VDI Client and Plugin
- Virtual Room Connector
- Meetings Connector
- Recording Connector
- Meetings SDK (Native and Web)
- Video SDK (Native and Web)
- Zoom Contact Center SDK (Native)
- Zoom Node (including Meeting Connector ZC and MMR)
- Zoom Phone Local Survivability (ZPLS) module

Please ensure your devices are updated to the latest version.

For more information, such as specific versions we are enforcing, please see the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.us/hc/en-us/articles/360059429231

To assist with checking the client versions on your account, refer to the Dashboard support article for more information: https://support.zoom.us/hc/en-us/articles/360039656511#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5

Posted on Feb 01, 2024 - 10:30 PST
Past Incidents
Mar 19, 2024

No incidents reported today.

Mar 18, 2024

No incidents reported.

Mar 17, 2024
Resolved - This incident has been resolved.
Mar 17, 17:57 PDT
Monitoring - We have resolved the issue causing a subset of users to be unable to answer calls for Zoom Contact Center. We will continue to monitor and provide updates as we have them.
Mar 17, 17:39 PDT
Identified - We have identified the issue causing a subset of users to be unable to answer calls for Zoom Contact Center. We will continue to provide updates as we have them.
Mar 17, 17:27 PDT
Investigating - We are investigating an issue causing a subset of users to be unable to answer calls for Zoom Contact Center. We will provide updates as we have them.
Mar 17, 17:08 PDT
Completed - The scheduled maintenance has been completed.
Mar 17, 02:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 17:00 PDT
Scheduled - We will be providing an update to Zoom Phone. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062333 for more details. This update includes the member availability report.

There is no operational impact. All services will be available during this scheduled update.

Mar 14, 13:18 PDT
Completed - The scheduled maintenance has been completed.
Mar 17, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 17:01 PDT
Scheduled - We will be providing an update to Zoom Virtual Agent. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067812 for more details. This update includes enhancements to bot flows.

There is no operational impact. All services will be available during this scheduled update.

Mar 14, 13:19 PDT
Mar 16, 2024
Completed - The scheduled maintenance has been completed.
Mar 16, 23:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 16, 17:01 PDT
Scheduled - We will be performing routine maintenance on our Web Backend. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060437 for more details. This update includes enhancements to Meeting Summary web settings.

There is no operational impact. All services will be available during this scheduled update.

Mar 14, 13:23 PDT
Resolved - This incident has been resolved.
Mar 16, 22:46 PDT
Monitoring - We have fixed the issue causing service degradation where subset of users in Europe, Australia, India & Canada were unable to access the profile page in their account. We will continue to monitor this and provide updates as we have them.
Mar 16, 22:24 PDT
Update - We are continuing to investigate this issue. Zoom will provide updates as soon as there is more information to share.
Mar 16, 22:14 PDT
Investigating - We have detected service degradation where subset of users in Europe, Australia, India & Canada are unable to access the profile page in their account. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Mar 16, 21:14 PDT
Resolved - From 03/16 10:24 AM UTC to 3/17 02:56 AM UTC a small subset of users in Canada may have experienced an issue using the Zoom Room Launch Controller from the Web Portal. The issue has been resolved.
Mar 16, 20:02 PDT
Completed - The scheduled maintenance has been completed.
Mar 16, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 17:00 PDT
Scheduled - We will be providing an update to Zoom Contact Center. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067626 for more details. This update includes WhatsApp business messaging integration.

There is no operational impact. All services will be available during this scheduled update.

Mar 14, 13:16 PDT
Completed - The scheduled maintenance has been completed.
Mar 16, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 17:00 PDT
Scheduled - Zoom will perform service maintenance at our South America (São Paulo) data center starting at 5PM Pacific (1:00AM GMT) on March 15th.

Zoom Phone users registered to the South America (São Paulo) data center will be automatically registered in an alternative data center Mexico and Central America (Queretaro, MX). During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.

If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Mexico and Central America (Queretaro, MX) data center in addition to the South America (São Paulo). During the maintenance window, connectivity to Zoom’s South America (São Paulo) data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Mexico and Central America (Queretaro, MX) data center. Traffic will continue to be routed through the Zoom SP: South America (São Paulo) data center once the maintenance is completed.

Feb 29, 07:53 PST
Mar 15, 2024
Completed - The scheduled maintenance has been completed.
Mar 15, 11:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 15, 05:00 PDT
Scheduled - Zoom will perform service maintenance at our Asia Pacific (Osaka) data center starting at 5:00AM Pacific (1:00PM GMT) on Mar 15th.

Zoom Phone users registered to the Asia Pacific (Osaka) data center will be automatically registered in an alternative data center Asia Pacific (Tokyo). During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.

If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Asia Pacific (Tokyo) data center in addition to the Asia Pacific (Osaka) data center. During the maintenance window, connectivity to Zoom’s Asia Pacific (Osaka) data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Asia Pacific (Tokyo) data center. Traffic will continue to be routed through the Zoom Asia Pacific (Osaka) data center once the maintenance is completed.

Feb 29, 07:53 PST
Resolved - This incident has been resolved.
Mar 15, 10:08 PDT
Monitoring - We have resolved the issue with sending and receiving emails in Zoom mail for a subset of users. We will continue to monitor and provide updates as we have them.
Mar 15, 09:56 PDT
Update - We are continuing to work on remediating the issue with sending and receiving emails in Zoom mail for a subset of users, we will provide updates as we have them.
Mar 15, 08:36 PDT
Identified - We have identified the issues with sending and receiving emails in Zoom mail for a subset of users, we will provide updates as we have them
Mar 15, 07:12 PDT
Investigating - Our monitoring has detected issues with sending and receiving emails in Zoom mail for a subset of users, we are currently investigating and will provide updates as we have them
Mar 15, 07:03 PDT
Mar 14, 2024

No incidents reported.

Mar 13, 2024

No incidents reported.

Mar 12, 2024

No incidents reported.

Mar 11, 2024

No incidents reported.

Mar 10, 2024

No incidents reported.

Mar 9, 2024
Completed - The scheduled maintenance has been completed.
Mar 9, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 8, 17:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Mar 7, 18:13 PST
Scheduled - We will be performing scheduled maintenance for Zoom Chat. Users may experience a brief disconnect of Zoom Chat services during the maintenance window and will automatically reconnect.
Mar 6, 14:11 PST
Mar 8, 2024
Mar 7, 2024
Resolved - This incident has been resolved.
Mar 7, 22:50 PST
Monitoring - We have resolved the issue with a subset of users in Singapore with outbound calls, We will continue to monitor and provide updates as we have them.
Mar 7, 22:39 PST
Identified - We have identified the issue with a subset of users in Singapore with outbound calls, We will continue to provide updates as we have them.
Mar 7, 22:31 PST
Investigating - Our monitoring has detected issues for a subset of users in Singapore with outbound calls, we are currently investigating and will provide updates as we have them.
Mar 7, 21:31 PST
Mar 6, 2024

No incidents reported.

Mar 5, 2024
Resolved - This incident has been resolved.
Mar 5, 15:45 PST
Monitoring - The issue with the external network provider has been resolved. We will continue to monitor and provide updates as we have them.
Mar 5, 15:30 PST
Identified - We are receiving reports of issues using Zoom Services from customers on specific networks in California. Our initial investigations point to an issue with an external network provider outside of Zoom. Connectivity to Zoom Services from other networks are not impacted at this time. All Zoom Services are operating normally.
Mar 5, 13:18 PST