All Systems Operational

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For more information, please visit https://support.zoom.us

Zoom Meetings ? Operational
Zoom Video Webinars ? Operational
Zoom Phone Operational
Zoom Chat ? Operational
Zoom Website Operational
Zoom Dashboard & Reporting Operational
Download Center Operational
Web Portal Operational
Web Client Operational
Conference Room Connector Operational
Zoom Cloud Room Connector ? Operational
Zoom Connector for Cisco Operational
Zoom Connector for Polycom Operational
Cloud Recording Operational
Meeting Telephony Services ? Operational
Integrations Operational
Live Streaming Operational
Zoom Developer Platform Operational
Web SDK Operational
REST API Operational
Marketplace Operational
Webhooks Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be performing routine maintenance on our Sales and Support chat on zoom.us. During this time, users will be unable to request live Sales or Support assistance via chat. All other request methods, based on your plans, will be available during this time. Please refer to https://support.zoom.us/hc/articles/201362003 for available contact options during this time.
Posted on Mar 29, 12:52 PDT
We will be performing routine maintenance on our Sales and Support chat on zoom.us. During this time, users will be unable to request live Sales or Support assistance via chat. All other request methods, based on your plan, will be available during this time. Please refer to https://support.zoom.us/hc/articles/201362003 for available contact options during this time.
Posted on Mar 29, 12:52 PDT
Update - We will be undergoing scheduled maintenance during this time.
Feb 25, 11:07 PST
Scheduled - Poly Trio Firmware 5.9.4 rev AB is becoming the minimum required version for managed Trio devices. Customers who allow Zoom to manage their firmware do not need to take any action. Customers who are using the Zoom Connector for Poly and override the firmware updates with an AppFilePath configuration will need to update to the latest firmware by May 7, 2021. If Trio devices are not updated, they will reboot once per hour until their firmware is updated.
Feb 25, 11:01 PST
Past Incidents
Apr 14, 2021

No incidents reported today.

Apr 13, 2021

No incidents reported.

Apr 12, 2021

No incidents reported.

Apr 11, 2021

No incidents reported.

Apr 10, 2021
Completed - The scheduled maintenance has been completed.
Apr 10, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 10, 19:00 PDT
Scheduled - We will be performing routine maintenance on our Web Backend. Please refer to https://support.zoom.us/hc/en-us/articles/204758419 for more details. This update includes the ability to view VDI client and plugin versions in the Dashboard.

There is no operational impact. All services will be available during this scheduled update.
Apr 9, 12:03 PDT
Completed - The scheduled maintenance has been completed.
Apr 10, 15:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 15:00 PDT
Scheduled - We will be performing maintenance on our Europe (Amsterdam) data center on April 9, 2021.

No new meetings will be started in the Amsterdam data center after 5:00PM CEST (08:00AM PDT) on April 9. However, if any meetings started in the Amsterdam data center are still ongoing at 5:00AM CEST on April 10 (08:00PM PDT on April 9), they will be ended and can be manually restarted in a different data center.

Zoom Phone users registered to the Amsterdam data center will be automatically registered in an alternative datacenter starting at 12:00AM CEST on April 10 (3:00PM PDT on April 9) with no impact expected. If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Frankfurt data center in addition to the Amsterdam data center. During the maintenance window, connectivity to Zoom’s Amsterdam data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Frankfurt data center. Traffic will continue to be routed through the Zoom Amsterdam data center once the maintenance is completed.
Apr 2, 11:53 PDT
Completed - The scheduled maintenance has been completed.
Apr 10, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 9, 02:00 PDT
Scheduled - We will be performing maintenance on our South America (São Paulo) on April 9, 2021.

Zoom Phone users registered to the São Paulo data center may experience dropped calls at 6:00AM BRT (2:00AM PDT) on April 10. No new meetings will be started in the São Paulo data center after 6:00PM BRT (2:00PM PDT) on April 9. However, if any meetings started in the São Paulo data center are still ongoing at 6:00AM BRT (2:00AM PDT) on April 10, they will be ended and can be manually restarted in a different data center.
Apr 2, 11:54 PDT
Apr 9, 2021
Apr 8, 2021
Resolved - We have resolved the issue causing a subset of users unable to make or receive phone calls. Please report any new issues to support.
Apr 8, 09:36 PDT
Monitoring - We have resolved the issue causing a subset of users unable to make or receive phone calls. We will continue to monitor the service performance.
Apr 8, 09:24 PDT
Investigating - A subset of users are unable to make or receive inbound calls using Zoom phone (US only).

We are currently investigating reports that a subset of users are unable to make or receive calls using Zoom Phone. Will provide updates as we have them.
Apr 8, 09:06 PDT
Apr 7, 2021

No incidents reported.

Apr 6, 2021

No incidents reported.

Apr 5, 2021
Completed - The scheduled maintenance has been completed.
Apr 5, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 4, 23:59 PDT
Scheduled - Zoom will be introducing the following IP subnets over the next 30 days. These ranges will initially be deployed for basic users and will be accessible to all paid customers in 30 days. We recommend that network administrators, with Zoom specific firewall or network rules, update their systems as soon as possible in preparation.

The following IP address ranges have been added:
129.151.40.0/22
129.151.48.0/20
129.159.160.0/19
129.159.208.0/20
152.67.152.0/21
158.101.184.0/22
168.138.80.0/21
193.122.16.0/20
193.123.176.0/20

We have updated the following ranges:
129.151.0.0/19
193.122.32.0/20
193.123.40.0/21

For more details, please see the following articles:

Zoom Platform: https://support.zoom.us/hc/en-us/articles/201362683
Cloud Room Connector: https://support.zoom.us/hc/en-us/articles/201458316
Mar 4, 08:26 PST
Apr 4, 2021
Completed - The scheduled maintenance has been completed.
Apr 4, 17:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 2, 17:00 PDT
Scheduled - Zoom is migrating Conference Room Connector (CRC) to only support Transport Layer Security (TLS) 1.2+ for increased data security.

TLS 1.1 will be disabled on April 2, 2021 for the US East data centers. This change takes effect for US West and all non-US data centers on March 26, 2021.

This change will impact all SIP/H.323 devices attempting to connect to a meeting that requires device encryption. This will be enforced for all device types: both managed with an API connector or unmanaged by Zoom.

Please refer to https://support.zoom.us/hc/en-us/articles/360049717112 for more details.
Feb 26, 13:45 PST
Apr 3, 2021
Completed - The scheduled maintenance has been completed.
Apr 3, 22:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 3, 18:00 PDT
Scheduled - We will be updating the Zoom Phone platform to use a Trusted Public Certificate Authority. This change will take affect for users based in US East region/SIP zone on April 3, 2021.

Zoom Phone admins should ensure that they have updated their public certificates on their devices and carrier if needed. Zoom Phone users must be on Zoom desktop client or Zoom desktop app 5.0.5 or later for full functionality.

For more information and to see when this change will be implemented for other regions, please see: https://support.zoom.us/hc/en-us/articles/360056087612
Mar 4, 11:47 PST
Resolved - We have resolved the login issue. Please report any new issues to support.
Apr 3, 00:32 PDT
Monitoring - A fix for the login issues has been implemented. We will continue to monitor.
Apr 3, 00:10 PDT
Identified - We have identified the issue that is causing login issues for a subset of users. Our engineering team is currently working to resolve.
Apr 2, 23:26 PDT
Investigating - We have received reports that some users are unable to login to their zoom accounts. Engineers are aware and working to resolve this issue.
Apr 2, 22:43 PDT
Apr 2, 2021
Apr 1, 2021

No incidents reported.

Mar 31, 2021

No incidents reported.