All Systems Operational

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For more information, please visit https://support.zoom.us

Zoom Meetings ? Operational
Zoom Video Webinars ? Operational
Zoom Phone Operational
Zoom Chat ? Operational
Zoom Website Operational
Zoom Dashboard & Reporting Operational
Download Center Operational
Web Portal Operational
Web Client Operational
Conference Room Connector Operational
Zoom Cloud Room Connector ? Operational
Zoom Connector for Cisco Operational
Zoom Connector for Polycom Operational
Cloud Recording Operational
Meeting Telephony Services ? Operational
Integrations Operational
Live Streaming Operational
Zoom Developer Platform Operational
Web SDK Operational
REST API Operational
Marketplace Operational
Webhooks Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
We will be adding additional IP address ranges for Zoom Phone. This is a notice so that network administrators, with Zoom specific firewall or network rules, can update their systems accordingly in preparation. The following IP address ranges have been added:

173.231.92.0/24
173.231.94.0/24

For more details, please see: https://support.zoom.us/hc/en-us/articles/201362683
Posted on Oct 28, 09:33 PDT
Past Incidents
Nov 30, 2020

No incidents reported today.

Nov 29, 2020

No incidents reported.

Nov 28, 2020

No incidents reported.

Nov 27, 2020
Completed - The scheduled maintenance has been completed.
Nov 27, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 26, 23:59 PST
Scheduled - We will be adding additional IP address ranges. This is a notice so that network administrators, with Zoom specific firewall or network rules, can update their systems accordingly in preparation.

Beginning November 27, these IP address ranges will be in use for free accounts. Paid accounts may begin using these IP addresses after December 20 and network administrators should update their firewall/network rules within the next 30 days.

The following IP address ranges have been added:
129.151.0.0/20
129.159.0.0/20
144.195.0.0/16
152.67.184.0/22
152.67.240.0/21
168.138.116.0/22

For more details, please see the following articles:

Zoom Platform: https://support.zoom.us/hc/en-us/articles/201362683
Cloud Room Connector: https://support.zoom.us/hc/en-us/articles/201458316
Nov 20, 14:30 PST
Nov 26, 2020
Resolved - This incident has been resolved.
Nov 26, 21:27 PST
Monitoring - We have resolved the issue causing users to experience issues displaying live meeting information, accessing Webinar Registrations links, accessing information in dashboard and reports, and delays in cloud recording links. We will continue to monitor and provide updates as we have them.
Nov 26, 21:17 PST
Update - We are continuing to work to resolve this issue.
Nov 25, 23:30 PST
Update - We are continuing to work to resolve this issue.
Nov 25, 21:30 PST
Update - We are continuing to work to resolve this issue.
Nov 25, 19:30 PST
Update - We are continuing to work to resolve this issue.
Nov 25, 17:30 PST
Update - We are continuing to work to resolve this issue.
Nov 25, 15:30 PST
Update - We are continuing to work to resolve this issue.
Nov 25, 13:30 PST
Update - We are continuing to work to resolve this issue.
Nov 25, 11:30 PST
Update - We are continuing to work to resolve this issue.
Nov 25, 10:31 PST
Update - We are continuing to work to resolve this issue.
Nov 25, 09:46 PST
Update - A subset of customers may also be experiencing issues accessing Webinar Registrations links and may see a delay in accessing information in dashboards and reports, as well delays in access to cloud recording links.
Nov 25, 09:13 PST
Update - We are continuing to work to resolve this issue.
Nov 25, 08:45 PST
Identified - We have identified an issue causing users to experience issues displaying live meeting information. We will continue to provide updates as we have them.
Nov 25, 08:15 PST
Nov 25, 2020
Nov 24, 2020

No incidents reported.

Nov 23, 2020
Resolved - This incident has been resolved.
Nov 23, 04:21 PST
Monitoring - We have resolved the issues with the backend systems. We will continue to monitor.
Nov 23, 04:11 PST
Identified - We have identified an issue with the integration service that caused a subset of users to be unable to interact with the service. We will continue to provide updates.
Nov 23, 04:01 PST
Nov 22, 2020
Completed - The scheduled maintenance has been completed.
Nov 22, 01:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 17:01 PST
Scheduled - We will be performing a routine maintenance on our Web Backend. Please refer to https://support.zoom.us/hc/en-us/articles/204758419 for more details. This update includes the ability to allow or deny users from certain regions and the ability to set a minimum client version for your account.

There is no operational impact. All services will be available during this scheduled update.
Nov 20, 10:44 PST
Completed - The scheduled maintenance has been completed.
Nov 22, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 21, 17:01 PST
Scheduled - We will be providing an update to Zoom Phone. Please refer to https://support.zoom.us/hc/en-us/articles/360022782511 for more details. This update will include the option to enable AES-256 encryption for Poly Trio C60.

There is no operational impact. All services will be available during this scheduled update.
Nov 20, 10:25 PST
Nov 21, 2020
Completed - The scheduled maintenance has been completed.
Nov 21, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 23:59 PST
Scheduled - We will be adding additional IP address ranges for Zoom Phone. This is a notice so that network administrators, with Zoom specific firewall or network rules, can update their systems accordingly in preparation. The following IP address ranges have been added:

149.137.25.0/24
162.12.232.0/24
213.19.144.0/24
213.244.140.0/24

For more details, please see: https://support.zoom.us/hc/en-us/articles/201362683
Oct 28, 09:33 PDT
Nov 20, 2020
Nov 19, 2020
Resolved - We have resolved the issue causing slowdowns and increased error rates for a subset of users accessing webhooks and dashboard data.
Nov 19, 23:01 PST
Monitoring - We have resolved the issue causing slowdowns and increased error rates for a subset of users accessing webhooks and dashboard data. We will continue to monitor and provide updates as we have them.
Nov 19, 22:25 PST
Identified - We have identified the issue causing slowdowns and increased error rates for a subset of users accessing webhooks and dashboard data. We will continue to provide updates as we have them.
Nov 19, 21:54 PST
Investigating - We are seeing slowdowns and increased error rates for a subset of users accessing webhooks and dashboard data.
Nov 19, 20:44 PST
Nov 18, 2020
Resolved - We have resolved the issue causing a subset of users to experience difficulty sending and receiving audio through Zoom Phone when using Zoom’s mobile application on a mobile network.
Nov 18, 12:07 PST
Monitoring - We have resolved the issue causing a subset of users to experience difficulty sending and receiving audio through Zoom Phone when using Zoom’s mobile application on a mobile network. Impacted users may need to log out of Zoom and log back in for service to be fully restored. We will continue to monitor and provide updates.
Nov 18, 11:55 PST
Identified - We have identified the issue causing a subset of users to experience difficulty sending and receiving audio through Zoom Phone when using Zoom’s mobile application on a mobile network. We are working on a fix for this issue. In the meantime, we recommend Zoom Phone users join via Wi-Fi or PSTN instead of mobile networks. We will continue to provide updates as we have them.
Nov 18, 11:50 PST
Update - We are continuing to investigate this issue. In the meantime, we recommend Zoom Phone users join via Wi-Fi or PSTN instead of mobile networks. We apologize for any inconvenience caused.
Nov 18, 11:29 PST
Investigating - We have received reports of a subset of users experiencing difficulty sending and receiving audio through Zoom Phone when using Zoom’s mobile application on a mobile network.
Nov 18, 11:03 PST
Resolved - We have resolved the issue causing a subset of users to experience difficulties joining meetings or meeting disconnections.
Nov 18, 09:21 PST
Monitoring - We have resolved the issue causing a subset of users to experience difficulties joining meetings or meeting disconnections. We will continue to monitor and provide updates as we have them.
Nov 18, 08:57 PST
Identified - A subset of customers are experiencing difficulties joining meetings or with meeting disconnections. We are currently working to fix this issue.
Nov 18, 08:47 PST
Nov 17, 2020
Resolved - We have resolved the issue causing a subset of users to experience difficulties joining meetings or meeting disconnections.
Nov 17, 09:30 PST
Monitoring - We have resolved the issue causing a subset of users to experience difficulties joining meetings or meeting disconnections. We will continue to monitor and provide updates as we have them.
Nov 17, 09:06 PST
Identified - A subset of customers are experiencing difficulties joining meetings or with meeting disconnections. We are currently working to fix this issue.
Nov 17, 08:51 PST
Nov 16, 2020
Completed - The scheduled maintenance has been completed.
Nov 16, 01:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 23:00 PST
Scheduled - We will be providing a new version of our Mac, Windows, and Linux clients. They will be available for download at https://zoom.us/download. We will also be performing a staggered release for iOS and Android on applicable app stores. This update includes the ability to share multiple applications at once and suspend participant activity.

Mac - https://support.zoom.us/hc/en-us/articles/201361963
Windows - https://support.zoom.us/hc/en-us/articles/201361953
Android - https://support.zoom.us/hc/en-us/articles/201361973
iOS - https://support.zoom.us/hc/en-us/articles/201361943
Linux - https://support.zoom.us/hc/en-us/articles/205759689

There is no operational impact. All services will be available during this scheduled update.
Nov 13, 09:09 PST