Zoom Service Status
All Systems Operational

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For more information, please visit https://support.zoom.us

Zoom AI Companion Operational
Meeting Operational
Chat Operational
Whiteboard Operational
Mail Operational
Zoom Blog ? Operational
Zoom Chat Operational
Zoom Chat ? Operational
Chat Messaging: Peer To Peer Messaging, History, Channels, Push Notifications Operational
User Profiles and Presence Operational
File Transfers: File, Video, Pictures, Voice Operational
Archive Message: Archiving IM message with Third-parties and Email Notifications Operational
Search Operational
Zoom Clips Operational
Zoom Community Operational
Zoom Conference Room Connector Operational
Zoom Connector for Cisco Operational
Zoom Connector for Polycom Operational
Zoom Contact Center - Global Operational
Web Portal (Admin/Users/Provisioning) Operational
Desktop Client (Supervisors/Agents) Operational
3rd Party Integration Clients (e.g. Salesforce, ServiceNow, Zendesk) Operational
Reporting Service Operational
Developer Platform (APIs/Webhooks) Operational
Developer Platform (SDKs) Operational
Zoom Contact Center - APAC Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
Recording Service Operational
Zoom Contact Center - AUSTRALIA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
Recording Service Operational
BYOC - Premises Operational
Zoom Contact Center - EMEA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
Recording Service Operational
BYOC - Premises Operational
Zoom Contact Center - JAPAN Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
Recording Service Operational
BYOC - Premises Operational
Zoom Contact Center - LATIN AMERICA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
Recording Service Operational
Zoom Contact Center - NORTH AMERICA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
SMS (Inbound/Outbound) Operational
Recording Service Operational
BYOC - Premises Operational
Zoom Developer Platform Operational
Web SDK Operational
REST API Operational
Marketplace Operational
Webhooks Operational
Developer Documentation Website Operational
Zoom Events ? Operational
Zoom for Intune. Operational
Zoom IQ for Sales Operational
Zoom IQ Operational
Deals Operational
Email Notifications Operational
Conversation Analytics Operational
Recordings Operational
Zoom Live Streaming Operational
Zoom Mail Operational
Calendar Operational
Mail Operational
Zoom Meetings Operational
Zoom Meetings ? Operational
In-Meeting Chat/Polling Operational
Archiving Operational
Live Transcription Operational
Closed Captioning Operational
Web Client Operational
Live Streaming Operational
Meeting Dial-in/Telephony ? Operational
Zoom Conference Room Connector ? Operational
Recording Operational
Zoom Meeting Invite Operational
Offline Audio Transcription Operational
Zoom Notes Operational
Zoom Phone - Global Operational
Web Portal (Admin/Users/Provisioning/Dashboard & Reporting) Operational
Third Party Contact Center Integration (Five9/Twilio/Talkdesk/inContact/Genesys) Operational
Integration (API/Webhook) Operational
Cisco Rooms registered to Zoom Phone Operational
Polycom Rooms registered to Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Zoom Phone Node Service Operational
Zoom Phone - APAC Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - AUSTRALIA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - EMEA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - HONG KONG/CHINA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - JAPAN Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - LATIN AMERICA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - NORTH AMERICAS Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
SMS/MMS (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Room Operational
Zoom Room Operational
Zoom Rooms Digital Signage Operational
Zoom Scheduler Operational
Zoom Subscription Operational
Zoom Support Operational
Knowledge Base Operational
Chatbot Operational
Ticketing Operational
Phone Support Operational
Zoom Video SDK Operational
Video Session Operational
Live Streaming Operational
Cloud Recording Operational
Calling Out Operational
REST API Operational
Webhooks Operational
Dashboard Operational
Zoom Video Webinars Operational
Zoom Video Webinars ? Operational
Polling Operational
Zoom Virtual Agent Operational
Zoom Website Operational
Zoom Dashboard & Reporting Operational
Download Center Operational
Web Portal Operational
Web Client Operational
Zoom Rooms Operational
Integrations/Calendar/Plug-In/Add-In Operational
Zoom Learning Center Operational
Zoom Whiteboard Operational
Zoom Workforce Management Operational
Zoom Workspace Reservation Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
California Zoom Phone Maintenance Dec 15, 2023 17:00-22:00 PST
Zoom will perform service maintenance at our US West (N. California 5) and US West (N. California 6) data centers starting at 01:00 GMT (17:00 PST) on Dec 15th (PST).

Zoom Phone users registered to the US West (N. California 5) and US West (N. California 6) data centers will be automatically registered in alternative data centers: US East (Virginia 3) and US East (Virginia 4). During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically. Traffic will continue to be routed through the Zoom US West (N. California 5) and US West (N. California 6) data centers once the maintenance is completed.
Posted on Nov 24, 2023 - 12:26 PST
DigiCert Global Root G2 Transition Maintenance Notice for BYOC Customers (US) Dec 15, 2023 20:00-22:00 PST
Zoom will be performing service maintenance in the following SIP zones to replace BYOC/BYOP (Bring Your Own Carrier/Bring Your Own PBX) and generic device certificates with certificates that will be signed by Digicert Root G2 certificate authority.

- US East (New York)
- US Central (Colorado)
- US West (N. California)

If you have not done so, please install the G2 root certificate on your BYOC-Premises Session Border Controller (SBC) and generic devices (devices added directly from the admin portal or through our partner Phonism). You can download the G2 certificate at: https://support.zoom.us/hc/en-us/articles/360044092031-Updating-root-certificates-for-SIP-based-devices

During the maintenance window, a brief disconnection of calls may be experienced while the TLS connections are being reset. Once the TLS connections are reset, the devices will attempt to use Zoom’s new certificate that is signed by Digicert Global Root G2 certificates. Customers should test inbound and outbound calling using BYOC-P SBCs and generic devices to ensure that the services are functional after the certificate updates.
Posted on Oct 27, 2023 - 10:20 PDT
Virginia Zoom Phone Maintenance Dec 16, 2023 17:00-22:00 PST
Zoom will perform service maintenance at our US East (Virginia 3) and US East (Virginia 4) data centers starting at 01:00 GMT (17:00 PST) on Dec 16th (PST).

Zoom Phone users registered to the US East (Virginia 3) and US East (Virginia 4) data centers will be automatically registered in an alternative data centers: US West (N. California 5) and US West (N. California 6). During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically. Traffic will continue to be routed through the Zoom US East (Virginia 3) and US East (Virginia 4) data centers once the maintenance is completed.
Posted on Nov 24, 2023 - 12:30 PST
Announcing IP Address Changes (No Operational Impact) Jan 1, 2024 23:59 - Jan 2, 2024 00:00 PST
The following, new and updated IP subnet range will be deployed to Zoom Contact Center resources starting no earlier than 30 days from the posting of this notice.

New IP range:
159.124.0.0/16

For a complete list, please see: https://assets.zoom.us/docs/ipranges/ZoomCC.txt

A complete list of network firewall IP ranges for Zoom can be found on the Zoom Support site at: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060548
Posted on Nov 28, 2023 - 14:47 PST
Scheduled Zoom Software Quarterly Lifecycle Update (2/3/2024) Feb 3, 2024 17:00-18:00 PST
Zoom will be enforcing a new minimum version of all our Zoom clients and plugins, roughly 90 days from now on February 3, 2023. This affects the following products:
- Zoom client for meetings (Windows, macOS, Linux, iOS, Android, Blackberry, and Intune)
- Zoom Rooms (including Zoom Room Controllers and companion whiteboards)
- Zoom Phone Appliances
- VDI Client and Plugin
- Virtual Room Connector
- Meetings Connector
- Recording Connector
- Meetings SDK (Native and Web)
- Video SDK (Native and Web)
- Zoom Contact Center SDK (Native)
- Zoom Node
- Zoom Phone Local Survivability (ZPLS) module

Please ensure your devices are updated to the latest version.

For more information, such as specific versions we are enforcing, please see the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.us/hc/en-us/articles/360059429231

To assist with checking the client versions on your account, refer to the Dashboard support article for more information: https://support.zoom.us/hc/en-us/articles/360039656511#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5
Posted on Nov 01, 2023 - 10:41 PDT
Past Incidents
Dec 10, 2023

No incidents reported today.

Dec 9, 2023
Zoom Chat Maintenance
Completed - The scheduled maintenance has been completed.
Dec 9, 05:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 8, 20:00 PST
Scheduled - We will be performing scheduled maintenance for Zoom Chat. Users may experience a brief disconnect of Zoom Chat services during the maintenance window and will automatically reconnect.
Dec 8, 15:29 PST
Dec 8, 2023
Issue with Zoom Virtual Agent
Resolved - From 00:43 UTC to 00:57 UTC our monitoring detected an issue with Zoom Virtual Agent. Our engineers have identified the cause and have fixed the issue.
Dec 8, 17:00 PST
Dec 7, 2023

No incidents reported.

Dec 6, 2023

No incidents reported.

Dec 5, 2023

No incidents reported.

Dec 4, 2023

No incidents reported.

Dec 3, 2023
Upcoming Maintenance to Zoom Sales and Support Chat (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Dec 3, 10:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 3, 08:00 PST
Scheduled - Zoom will be performing maintenance to our Sales and Support Chat system. While there is no operational impact expected, you may experience intermittent issues connecting with Sales and Support representatives through live chat on December 3rd, 2023 from 8:00am to 10:00am PT.

While the changes are ongoing, all other Support channels including Community, phone (based on your plan type), and ticketing will be available as alternative options. Additionally, our Contact Sales form at https://www.zoom.com/en/contact/contact-sales/ will be available for Sales inquiries.
Nov 22, 09:14 PST
Dec 2, 2023
Zoom Virtual Agent Maintenance 12/01/2023 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Dec 2, 01:02 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 22:01 PST
Scheduled - Zoom will be conducting a failover of Zoom Virtual Agent services as part of planned maintenance on December 1, 2023. There is no operational impact and all services will be available during this scheduled maintenance.
Nov 27, 08:10 PST
Dec 1, 2023
Zoom Workforce Management 12/01/2023 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Dec 1, 23:11 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 22:01 PST
Scheduled - Zoom will be conducting a failover of the Zoom Workforce Management service as part of planned maintenance on December 1, 2023. There is no operational impact and all services will be available during this scheduled maintenance.
Nov 27, 08:14 PST
DigiCert Global Root G2 Transition Maintenance Notice for BYOC Customers (South America, Mexico)
Completed - The scheduled maintenance has been completed.
Dec 1, 21:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 20:00 PST
Scheduled - Zoom will be performing service maintenance in the following SIP zones to replace BYOC/BYOP (Bring Your Own Carrier/Bring Your Own PBX) and generic device certificates with certificates that will be signed by Digicert Root G2 certificate authority.

- South America (São Paulo)
- Mexico and Central America (Queretaro, MX)

If you have not done so, please install the G2 root certificate on your BYOC-Premises Session Border Controller (SBC) and generic devices (devices added directly from the admin portal or through our partner Phonism). You can download the G2 certificate at: https://support.zoom.us/hc/en-us/articles/360044092031-Updating-root-certificates-for-SIP-based-devices

During the maintenance window, a brief disconnection of calls may be experienced while the TLS connections are being reset. Once the TLS connections are reset, the devices will attempt to use Zoom’s new certificate that is signed by Digicert Global Root G2 certificates. Customers should test inbound and outbound calling using BYOC-P SBCs and generic devices to ensure that the services are functional after the certificate updates.
Oct 27, 10:15 PDT
DigiCert Global Root G2 Transition Maintenance Notice for BYOC Customers (Europe)
Completed - The scheduled maintenance has been completed.
Dec 1, 16:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 14:00 PST
Scheduled - Zoom will be performing service maintenance in the following SIP zones to replace BYOC/BYOP (Bring Your Own Carrier/Bring Your Own PBX) and generic device certificates with certificates that will be signed by Digicert Root G2 certificate authority.

- Europe (Frankfurt)
- Europe (Amsterdam)

If you have not done so, please install the G2 root certificate on your BYOC-Premises Session Border Controller (SBC) and generic devices (devices added directly from the admin portal or through our partner Phonism). You can download the G2 certificate at: https://support.zoom.us/hc/en-us/articles/360044092031-Updating-root-certificates-for-SIP-based-devices

During the maintenance window, a brief disconnection of calls may be experienced while the TLS connections are being reset. Once the TLS connections are reset, the devices will attempt to use Zoom’s new certificate that is signed by Digicert Global Root G2 certificates. Customers should test inbound and outbound calling using BYOC-P SBCs and generic devices to ensure that the services are functional after the certificate updates.
Oct 27, 10:10 PDT
Customers may have experienced a call drop using the Zoom Phone Service in US Central region
Resolved - Between 19:00 UTC to 19:15 UTC. A subset of customer may have experienced an issue with phone calls in US Central (Colorado) and US Central (Colorado2) sip zones. The issue has resolved.
Dec 1, 11:47 PST
DigiCert Global Root G2 Transition Maintenance Notice for BYOC Customers (Asia Pacific)
Completed - The scheduled maintenance has been completed.
Dec 1, 11:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 09:00 PST
Update - We will be undergoing scheduled maintenance during this time.
Oct 27, 10:05 PDT
Scheduled - Zoom will be performing service maintenance in the following SIP zones to replace BYOC/BYOP (Bring Your Own Carrier/Bring Your Own PBX) and generic device certificates with certificates that will be signed by Digicert Root G2 certificate authority.

- Asia Pacific (Sydney)
- Asia Pacific (Melbourne)
- Asia Pacific (Osaka)
- Asia Pacific (Singapore)
- Asia Pacific (Tokyo)

If you have not done so, please install the G2 root certificate on your BYOC-Premises Session Border Controller (SBC) and generic devices (devices added directly from the admin portal or through our partner Phonism). You can download the G2 certificate at: https://support.zoom.us/hc/en-us/articles/360044092031-Updating-root-certificates-for-SIP-based-devices

During the maintenance window, a brief disconnection of calls may be experienced while the TLS connections are being reset. Once the TLS connections are reset, the devices will attempt to use Zoom’s new certificate that is signed by Digicert Global Root G2 certificates. Customers should test inbound and outbound calling using BYOC-P SBCs and generic devices to ensure that the services are functional after the certificate updates.
Oct 27, 10:04 PDT
Nov 30, 2023

No incidents reported.

Nov 29, 2023
Issue with scheduling meetings on behalf of others via Google Workspace
Resolved - This incident has been resolved.
Nov 29, 18:44 PST
Monitoring - The issue that impacts users scheduling meetings on behalf of others has been resolved. We will continue to monitor and provide updates as we have them.
Nov 29, 18:33 PST
Identified - We have identified an issue that impacts users scheduling meetings on behalf others and are currently working on the fix. We will provide updates as we have them.
Nov 29, 17:58 PST
Issue with Zoom Scheduler and Zoom Mail
Resolved - This incident has been resolved.
Nov 29, 10:34 PST
Monitoring - We have resolved the issue with Zoom Scheduler and Zoom Mail. We will continue to monitor and provide updates as we have them.
Nov 29, 10:24 PST
Identified - We have identified the issue with Zoom Scheduler and Zoom Mail. We will continue to provide updates as we have them.
Nov 29, 10:19 PST
Investigating - We are currently investigating an issue with Zoom Scheduler and Zoom Mail. We will provide updates as we have them.
Nov 29, 10:14 PST
Nov 28, 2023

No incidents reported.

Nov 27, 2023
Issue with translation service
Resolved - Our monitoring had detected service degradation where a subset of users were facing problems with the translation service between 04:15 to 08:45 UTC. Our engineers have identified the cause and have fixed the issue.
Nov 27, 20:15 PST
Nov 26, 2023

No incidents reported.

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