Zoom Service Status

Zoom Global Telephony Maintenance
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Apr 11, 2025 - 17:01 PDT
Scheduled - Zoom is continuously optimizing our global footprint to improve performance and availability for our customers. With this, starting from April 11, 2025, Zoom Global Telecom Operations will be conducting a series of maintenance with our underlying telephony providers within the following regions/countries:

Oceana:
Australia
New Zealand

APAC:
Hong Kong
Japan

EMEA:
Austria
Belgium
Denmark
France
Germany
Ireland
Italy
Portugal
Spain
Switzerland
United Kingdom
South Africa

There is no expected downtime during the maintenances with our underlying carriers.
Apr 11, 2025 17:00 - Jul 1, 2025 00:00 PDT
Zoom Phone and Zoom Contact Center Data Center Consolidation
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Mar 12, 2025 - 22:30 PDT
Update - We will be undergoing scheduled maintenance during this time.
Mar 12, 2025 22:30 - Jul 31, 2025 09:30 PDT
Scheduled - Zoom is continuously optimizing our global footprint to improve performance and availability for our customers. With this, starting from Jan 10th, 2025, Zoom Phone and Zoom Contact Center plans to shift traffic from old data centers to our newer data centers with weekly continuous migration changes.

The Zoom Phone and Zoom Contact Center team will start to change the sip zone from the old sip zone to the new sip zone in the backend. We are sending out this notification to inform our customers of this change along with some reminders which will assist customers.

We wanted to remind customers for optimal experience, and to avoid any potential issues, to please allow Zoom Traffic to all subnets located on our Zoom Network Firewall page. This includes specific sections for Zoom Phone & Zoom Contact Center.

Customers would see the change in the admin portal of their sites showing the new sip zone after those changes if “Display Custom SIP Zone Options on Web Portal” feature is enabled in Zoom Phone. Customers would not see the sip zone name in Zoom Contact Center thus no portal change for Contact Center customers.

Please note that all hardware phones will automatically reboot when a data center migration is triggered. If you have an ongoing call, it will reboot once the call has ended. Migrations are planned to occur during our weekend off hour change windows to reduce impact.

Here are sip zone name mapping for old data center and new data center in the main global cluster:

Zoom Phone

US West (N. California) -> US West (SJC5)
US West (N.California 2) -> US West (SJC6)
US Central (Colorado) -> US West (SJC6)
US Central (Colorado 2) -> US East (IAD6)
US East (New York) -> US East (IAD5)
US East (New York 2) -> US East (IAD6)
Europe (Amsterdam) -> Europe (AMS1)
Europe (Frankfurt) -> Europe (FRA1)
Asia Pacific (Sydney) -> Asia Pacific (SYD1)
Asia Pacific (Melbourne) -> Asia Pacific (MEL1)
Asia Pacific (Tokyo) -> Asia Pacific (NRT1)
Asia Pacific (Osaka) -> Asia Pacific (KIX1)
Asia Pacific (Hong Kong SAR) -> Asia Pacific (HKG1)
Asia Pacific (Hong Kong 2) -> Asia Pacific (HKG2)
Asia Pacific (Singapore) -> Asia Pacific (SIN1)
Mexico and Central America (Queretaro, MX) -> Mexico and Central America (QRO1)

Zoom Contact Center

US West (N. California) -> US West (SJC1)
US Central (Colorado) -> US East(IAD1)
Europe (Amsterdam) -> Europe (AMS2)
Europe (Frankfurt) -> Europe (FRA2)
Asia Pacific (Sydney) -> Asia Pacific (SYD1)
Asia Pacific (Melbourne) -> Asia Pacific (MEL1)
Asia Pacific (Tokyo) -> Asia Pacific (NRT1)
Asia Pacific (Osaka) -> Asia Pacific (KIX1)

To ensure that customers are aware of this change, we are sending out this notification, along with some reminders on allow lists for firewalls or other controls that will ensure customers are not impacted in any way by these changes. Customers should not need to do any active changes if they are following the guidance as provided in Zoom network firewall or proxy server settings. For any questions or concerns, please contact your account team or Zoom Support.

FAQ
What is changing? Zoom Phone and Zoom Contact Center are shifting traffic from the old data centers to the new data centers

When is this planned? Starting from Jan 10th, 2025 and on a weekly basis until all traffic moved over

What do I, as a customer, need to do? If whitelist is done following Zoom network firewall or proxy server settings, nothing need to be done by customer in this step

Do I need to update my firewall or other systems to allow communications with these new data centers? Following the guidelines in Zoom network firewall or proxy server settings will help customers connect to the available Zoom data centers globally. As Zoom scales to meet customer demand and enable future products, platform IP addresses and network ranges will change to accommodate service growth and seasonal load spikes. As these services and ranges frequently evolve, Zoom does not provide specific IP address ranges assigned to geographical locations.

Will this be the only change for Zoom Phone and Zoom Contact Center? As Zoom continuously optimizes our global footprint to improve performance and availability, there will be additional changes like Generic Device, BYOC, BYOP migration and will be communicated separately. Following the guidance in Zoom network firewall or proxy server settings will help customers connect to the available Zoom data centers.
Mar 12, 2025 22:30 - Jul 31, 2025 09:30 PDT

About This Site

For more information, please visit https://support.zoom.us

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Maintenance

Scheduled Maintenance

Scheduled Maintenance of gstatic.zoom.us migration Jun 27, 2025 18:00-19:00 PDT

As part of the continued improvement on resiliency, Zoom is scheduled to perform the migration of https://gstatic.zoom.us site to use zoom CDN infrastructure from 1AM to 2AM on June 28 , 2025 UTC time. No down time is expected as part of this change. However, customer is expected to add *.zoom.us and *.zoom.com domain and IPv4/IPv6 address and port of Zoom CDN in the firewall or proxy server setting before the scheduled maintenance. Otherwise, services from Zoom will be impacted.

For more details, please review the following KB article:
https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060548
Posted on May 21, 2025 - 21:40 PDT

Australia(Sydney) Zoom Phone Maintenance: 06/28/2025 Jun 28, 2025 07:00-10:00 PDT

Zoom Phone users registered to the Australia (Sydney) data center will be automatically registered in an alternative datacenter starting at 28th June 12:00 AM AEST (07:00 AM Pacific on June 28th). During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.

If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Australia (Melbourne) data center in addition to the Australia (Sydney) data center. During the maintenance window, connectivity to Zoom’s Australia data center Sydney will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Australia (Melbourne) data center. Traffic will continue to be routed through the Zoom's Australia (Sydney) data center once the maintenance is completed.

For customers that use hardware phones, refer to this link for the devices support the alternative datacenter process as described above: https://support.zoom.us/hc/en-us/articles/360029698771-Supported-desk-phone-features#h_01GNZ783VT6YXHES8NSXBA5M9A
Posted on Jun 11, 2025 - 01:33 PDT

Announcing IP Address Changes (No Operational Impact) Jul 1, 2025 23:59 - Jul 2, 2025 00:00 PDT

Zoom will be removing a total of 13 IP ranges from the Zoom Meeting, Zoom Contact Center, and Cloud Room Connector services. These IPv4 ranges no longer host resources and will be removed from Zoom’s inventory starting no earlier than 30 days from the posting of this notice. Due to this, we recommend that network administrators, with Zoom-specific firewall or network rules, update their systems as soon as possible in preparation.

Removed Zoom Meeting IP ranges:
3.21.137.128/25
3.25.41.128/25
3.80.20.128/25
3.104.34.128/25
3.120.121.0/25
3.127.194.128/25
3.208.72.0/25
3.235.71.128/25
3.235.72.128/25
3.235.73.0/25
13.52.6.128/25
52.202.62.192/26
99.79.20.0/25

Removed Zoom Contact Center IP ranges:
3.21.137.128/25

Removed Cloud Room Connector IP ranges:
3.21.137.128/25
3.25.41.128/25
3.80.20.128/25
3.104.34.128/25
3.120.121.0/25
3.127.194.128/25
3.208.72.0/25
3.235.71.128/25
3.235.72.128/25
3.235.73.0/25
13.52.6.128/25
52.202.62.192/26
99.79.20.0/25

For a complete list, please see:
https://assets.zoom.us/docs/ipranges/Zoom.txt
https://assets.zoom.us/docs/ipranges/ZoomMeetings.txt
https://assets.zoom.us/docs/ipranges/ZoomCC.txt
https://assets.zoom.us/docs/ipranges/ZoomCRC.txt

A complete list of network firewall IP ranges and domains for Zoom can be found on the Zoom Support site at: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060548

In addition, a complete list of Zoom data centers can be found on the Zoom Support site at: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067446
Posted on Jun 01, 2025 - 11:19 PDT

Zoom Support Maintenance Jul 5, 2025 23:45 - Jul 6, 2025 03:45 PDT

We will be performing maintenance on Zoom Support Ticketing and Knowledge Base. Downtime is not expected, but users may experience general slowness for Zoom Support Knowledge Base and Ticketing during the maintenance window.
Posted on Jun 18, 2025 - 16:43 PDT

Scheduled Zoom Software Quarterly Lifecycle Update (8/2/2025) Aug 2, 2025 17:00-18:00 PDT

The next Zoom Software Quarterly Lifecycle policy enforcement, scheduled for August 2, 2025, will maintain the same version requirements as the May 3, 2025, enforcement.

For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130

To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5
Posted on May 02, 2025 - 11:55 PDT

Announcing service status page transition to www.zoomstatus.com Aug 13, 2025 18:00 - Aug 20, 2025 18:00 PDT

Zoom is introducing a new Zoom Service Status page, “www.zoomstatus.com”.

On August 14, 2025 from 1:00 to 2:00 AM UTC, status.zoom.us and status.zoom.com will be retired and www.zoomstatus.com will be the new official status site for Zoom. Furthermore, new e-mail notifications will come from no-reply@zoomstatus.com. To avoid any access issues, please add the www.zoomstatus.com site to your allow list if you filter internet access.

If you are a customer subscribed to the Zoom Service Status page via email, SMS, Webhooks, or Slack, we will ensure your subscriptions are transferred to the new www.zoomstatus.com page. However, please ensure any systems processing these requests are configured to support the new www.zoomstatus.com URL and/or no-reply@zoomstatus.com origination address (for example ensure spam filters do not block the address).

If you are a customer subscribed to the Zoom Service Status page via RSS/Atom feed, you will need to migrate to the new RSS/Atom feed on August 14, 2025 from 1:00 to 2:00 AM UTC.
For more information, please see our support documentation: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0080997
Posted on Jun 03, 2025 - 17:02 PDT
Jun 23, 2025

No incidents reported today.

Jun 22, 2025

No incidents reported.

Jun 21, 2025
Zoom Support EU Maintenance
Completed - The scheduled maintenance has been completed.
Jun 21, 07:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 21, 05:30 PDT
Scheduled - We will be performing maintenance on Zoom Support EU Ticketing and Knowledge Base. Downtime is not expected, but users may experience general slowness for Zoom Support’s EU Knowledge Base and Ticketing during the maintenance window.
Jun 10, 13:34 PDT
Jun 20, 2025

No incidents reported.

Jun 19, 2025

No incidents reported.

Jun 18, 2025
A subset of users may have experienced issues accessing the Support Center page.
Resolved - On 06/19/2025 3:21 UTC to 4:37 UTC, a subset of users may have experienced issues accessing the Support Center page. We have fixed this issue and the incident has been resolved.
Jun 18, 22:15 PDT
Issue with Zoom Phone Integration delays
Resolved - This incident has been resolved.
Jun 18, 13:17 PDT
Monitoring - The issue causing Zoom Phone integration delays has been resolved. We will keep monitoring and provide updates as we have them.
Jun 18, 13:03 PDT
Investigating - We are investigating an issue where a subset of customers might be experiencing delays when using Zoom Phone integration. We will provide updates as we have them.
Jun 18, 12:36 PDT
Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

Jun 15, 2025
Zoom Workforce Management Update: 6/14/2025 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Jun 15, 02:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 17:01 PDT
Scheduled - We will be providing an update to Zoom Workforce Management. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068337 for more details. This update includes time off balance tracking functionality.

There is no operational impact. All services will be available during this scheduled update.
Jun 12, 10:27 PDT
Zoom Phone Update: 6/14/2025 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Jun 15, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 14, 17:00 PDT
Scheduled - We will be providing an update to Zoom Phone. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062333 for more details. This update includes enhancements to conference call history.

For Japan SIP zones in Tokyo and Osaka, there is a separate maintenance window: 6/15/2025 8:00AM - 10:00AM PDT (6/16/2025 12:00AM - 2:00AM JST)

There is no operational impact. All services will be available during this scheduled update.
Jun 9, 11:55 PDT
Jun 14, 2025
Zoom Phone Call Recording Delay
Resolved - A subset of users may have experienced Zoom Phone call recording delays from 01:18 - 01:49 UTC. This issue has been resolved.
Jun 14, 18:18 PDT
Zoom Virtual Agent Update: 6/13/2025 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Jun 14, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 17:00 PDT
Scheduled - We will be providing an update to Zoom Virtual Agent. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067812 for more details. This update includes enhancements to web chat notification settings.

There is no operational impact. All services will be available during this scheduled update.
Jun 9, 12:00 PDT
Zoom Contact Center Update: 6/13/2025 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Jun 14, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 17:01 PDT
Scheduled - We will be providing an update to Zoom Contact Center. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067626 for more details. This update includes localization for Zoom Contact Center CX analytics.

There is no operational impact. All services will be available during this scheduled update.
Jun 10, 10:17 PDT
Jun 13, 2025
Decommissioning Numbers for Zoom Audio-Conferencing
Completed - The scheduled maintenance has been completed.
Jun 13, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 17:01 PDT
Scheduled - Due to a change with our phone carrier, the following four Toll-Free numbers are being decommissioned.

Japan +81 XXXX 80261
Czech Republic +420 XXXX 92277
Singapore +65 XXXX 922592
UAE +971 XXXX 35702713

Accounts will still have other Toll-Free numbers available for use.

Please make sure to make any necessary updates in your Admin Portal (https://zoom.us/account/setting?tab=telephony) to ensure availability for use of the remaining Toll-Free numbers on your account. Only if you are not already using the remaining numbers, currently scheduled meetings for 6/13/2025 and onward may need to be rescheduled so that the updated toll numbers will be reflected in newly scheduled meetings. If meeting invites are not updated to reflect the additional toll numbers, participants dialing in from these countries will not be able to join using the decommissioned numbers after 6/13/2025. Any newly created meetings scheduled after you’ve updated the numbers in your portal will be automatically updated with the remaining Toll-Free number(s) for future invites.

To view your current and new numbers in order to make the above changes, please visit your Admin Portal. There you will be able to find all Toll-Free numbers that will remain supported.
Jun 10, 17:28 PDT
Decommissioning India Numbers for Zoom Audio-Conferencing
Completed - The scheduled maintenance has been completed.
Jun 13, 20:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 13, 17:00 PDT
Scheduled - Due to a change with our phone carrier, the following nine India Toll-Free/Premium Toll numbers are being decommissioned.

+91 XXXX 323310 (Premium Toll)
+91 XXXX 323311 (Premium Toll)
+91 XXXX 972742 (Premium Toll)
+91 XXXX 972743 (Premium Toll)
+91 XXXX 972744 (Premium Toll)
+91 XXXX 972745 (Premium Toll)
+91 XXXX 191675 (TF)
+91 XXXX 191676 (TF)
+91 XXXX 191100 (TF)

Accounts will still have other India Toll-Free/Premium Toll numbers available for use.

Please make sure to make any necessary updates in your Admin Portal (https://zoom.us/account/setting?tab=telephony) to ensure availability for use of the remaining India Toll-Free/Premium Toll numbers on your account. Only if you are not already using the remaining numbers, currently scheduled meetings for 6/13/2025 and onward may need to be rescheduled so that the updated toll numbers will be reflected in newly scheduled meetings. If meeting invites are not updated to reflect the additional toll numbers, participants dialing in from India will not be able to join using the decommissioned number after 6/13/2025. Any newly created meetings scheduled after you’ve updated the numbers in your portal will be automatically updated with the remaining India Toll-Free/Premium Toll number(s) for future invites.

To view your current and new numbers in order to make the above changes, please visit your Admin Portal. There you will be able to find all India Premium Toll numbers that will remain supported.
Jun 10, 17:16 PDT
A subset of users in Europe may have experienced inbound call failures
Resolved - On 6/13/2025, from 18:31 UTC to 20:01 UTC, a subset of users in Europe may have experienced an issue with inbound call failures. The issue has been fixed and this incident has been resolved.
Jun 13, 13:21 PDT
Jun 12, 2025
Issue with Clinical Notes
Resolved - This incident has been resolved.
Jun 12, 15:33 PDT
Monitoring - The issue affecting Zoom Clinical Notes has been resolved. We will continue to monitor and provide updates as we have them.
Jun 12, 15:11 PDT
Identified - We have identified an issue affecting Zoom Clinical Notes. We are working with the vendor and will provide updates as we have them.
Jun 12, 14:28 PDT
Issue with Zoom Contact Center service
Resolved - The incident has been resolved.
Jun 12, 13:46 PDT
Monitoring - The issue with Zoom Contact Center for voice bot and chat bot integrations that use Google services has been fixed. We will continue to monitor and provide updates as we have them.
Jun 12, 13:36 PDT
Investigating - Zoom Contact Center is experiencing a service interruption for voice bot and chat bot integrations that use Google services. We are investigating and will update shortly.
Jun 12, 13:12 PDT
Multiple Zoom services impacted by cloud provider incident
Resolved - From 17:50 to 20:17 UTC some Zoom services were impacted by an incident experienced by one of our cloud providers.

The impact to Zoom services was as follows :-

From 17:50 to 18:30 UTC users attempting to use the web to login, signup, reset their password, use Zoom scheduler or register for a webinar may have experienced an error in completing the reCAPTCHA challenge.
From 17:50 to 18:30 UTC users in Canada, Australia, the EU, Singapore and the US may have been unable to playback meeting recordings.
From 17:38 to 19:15 UTC users using Google Workspace may have been unable to schedule or update Zoom meeting links in calendar invites.
From 17:52 to 20:17 UTC users may have been unable to stream meetings to YouTube.
From 17:59 to 20:18 UTC users may have been unable to access the Zoom Support voicebot.

The incident has been resolved and the services have recovered.
Jun 12, 10:30 PDT
Jun 11, 2025
A subset of users may have experienced issues with File server, Call recording and Mail services.
Resolved - The incident has been resolved.
Jun 11, 10:02 PDT
Monitoring - We have resolved service degradation where a subset of users may have experienced issues with File server, Call recording and Mail services. We will continue to monitor and provide updates as we have them.
Jun 11, 07:48 PDT
Update - We have identified service degradation where a subset of users may have experienced issues with File server, Call recording and Mail services. Our engineers are currently working on the fix. Zoom will provide updates as soon as there is more information to share.
Jun 11, 07:37 PDT
Identified - We have identified service degradation where a subset of users may have experienced issues with File server, Call recording and Mail services. Our engineers are currently working on the fix. Zoom will provide updates as soon as there is more information to share
Jun 11, 06:48 PDT
Jun 10, 2025

No incidents reported.

Jun 9, 2025
A subset of customers in Europe experienced issue with live transcription and call summary in ZCC
Resolved - Between 06/09 07:14 UTC and 16:03 UTC, a subset of customers in the Europe region using live transcription and call summary experienced a blank response when selecting English(UK) in the ZCC flow entry point. We have identified and resolved the issue.
Jun 9, 21:40 PDT
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