Zoom Status

All Systems Operational

About This Site

For more information, please visit https://support.zoom.us

Zoom Meetings Operational

Zoom Video Webinars Operational

Zoom Phone Operational

Zoom Chat Operational

Zoom Website Operational

Zoom Dashboard & Reporting Operational

Download Center Operational

Web Portal Operational

Web Client Operational

Zoom Room Operational

Conference Room Connector Operational

Zoom Cloud Room Connector Operational

Zoom Connector for Cisco Operational

Zoom Connector for Polycom Operational

Cloud Recording Operational

Meeting Telephony Services Operational

Integrations Operational

Live Streaming Operational

Zoom Developer Platform Operational

Web SDK Operational

REST API Operational

Marketplace Operational

Webhooks Operational

Zoom Support Center Operational

Zoom Events Operational

Zoom Subscription Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Jan 25, 2022

No incidents reported today.

Jan 24, 2022

A subset of customers are experiencing a subscription issue

Resolved - This incident has been resolved.
Jan 24, 19:08 PST

Monitoring - We have resolved the issue causing a subset of customers to experience issues with their subscriptions having been downgraded. We will continue to monitor and provide updates as we have them.
Jan 23, 23:49 PST

Update - We are currently in the process of implementing a fix for this issue. Some subscriptions have been restored and the rest are in process.
Jan 21, 23:43 PST

Identified - We have identified the issue causing a subset of customers to experience issues with their subscriptions. We will continue to provide updates as we have them.
Jan 21, 12:25 PST

Investigating - All Zoom services are up and active, however, we are investigating reports that a subset of customers are experiencing issues with their subscriptions having been downgraded. We are currently investigating. We will continue to provide updates as we have them.
Jan 21, 07:02 PST

Mac, Windows, Android, iOS, & Linux Client Update: 1/24/2022(No Operational Impact)

Completed - The scheduled maintenance has been completed.
Jan 24, 04:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 24, 00:00 PST

Scheduled - We will be providing a new version of our Mac, Windows, and Linux clients. They will be available for download at https://zoom.us/download. We will also be performing a staggered release for iOS and Android on applicable app stores. This update will include new GPO policies, support for enhanced registrant authentication, and easier enablement options for blur background.

Mac - https://support.zoom.us/hc/en-us/articles/201361963
Windows - https://support.zoom.us/hc/en-us/articles/201361953
Android - https://support.zoom.us/hc/en-us/articles/201361973
iOS - https://support.zoom.us/hc/en-us/articles/201361943
Linux - https://support.zoom.us/hc/en-us/articles/205759689

There is no operational impact. All services will be available during this scheduled update.
Jan 21, 08:48 PST

Jan 23, 2022

Zoom Phone Update: 1/23/2022 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Jan 23, 00:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 17:00 PST

Scheduled - We will be providing an update to Zoom Phone. Please refer to https://support.zoom.us/hc/en-us/articles/360022782511 for more details. This update includes new supported features for Cisco phones and the ability to import personal contacts.

There is no operational impact. All services will be available during this scheduled update.
Jan 20, 12:28 PST

Jan 22, 2022

Web Backend Update: 1/22/2022 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Jan 22, 23:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 22, 18:00 PST

Scheduled - We will be performing routine maintenance on our Web Backend. Please refer to https://support.zoom.us/hc/en-us/articles/204758419 for more details. This update includes authentication enhancements for meetings and webinars with registration.

There is no operational impact. All services will be available during this scheduled update.
Jan 20, 12:01 PST

Jan 21, 2022

Jan 20, 2022

No incidents reported.

Jan 19, 2022

No incidents reported.

Jan 18, 2022

Reports of Split meetings

Resolved - This incident has been resolved.
Jan 18, 09:17 PST

Monitoring - We have resolved the issue causing users of split meetings for Zoom Meetings and Zoom Webinars. We will continue to monitor and provide updates as we have them.
Jan 18, 08:52 PST

Investigating - We are investigating reports of split meetings for Zoom Meetings and Zoom Webinars. Engineers are currently investigating. We will post updates as we have them.
Jan 18, 08:42 PST

Updated Israel Toll Numbers

Completed - The scheduled maintenance has been completed.
Jan 18, 00:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 17, 17:00 PST

Scheduled - Due to a change with our phone carrier, the below Israel Toll number is being decommissioned on January 18, 2022.
+972 55 XXX 1762

For your convenience, we have added two additional Israel Toll numbers:

+972 XXX 4510
+972 2 XXX 4509

You will need to enable the new numbers in the Zoom web portal to be made available for use on your account. Currently scheduled meetings for 01/18/2022 and onward should be rescheduled, and the new toll numbers will be reflected in newly scheduled meetings. If meeting invites are not updated to reflect the new toll numbers, participants dialing in from Israel will not be able to join using the decommissioned number after 1/18/2022. Any newly created meetings scheduled after you’ve enabled the new numbers in your portal will be automatically updated with the new toll number(s) for future invites.

To view your current and new numbers in order to make the above changes, please visit the Zoom web portal (https://zoom.us/account/setting?tab=telephony). There you will be able to find all Israel numbers that will remain supported. Although no longer visible, the decommissioned number will be supported until 01/18/2022.
Jan 5, 13:03 PST

Jan 17, 2022

Jan 16, 2022

No incidents reported.

Jan 15, 2022

No incidents reported.

Jan 14, 2022

SMS 2FA and registration delays

Resolved - This incident has been resolved.
Jan 14, 18:04 PST

Monitoring - Our underlying provider has resolved most of the issues, there are still some potential delays but most services are recovered. We will update as we have them.
Jan 14, 13:04 PST

Investigating - We are currently experiencing delays with SMS for two-factor authentication (2FA) and Registration. There is currently no work around for 2FA; however, for registration please use phone call instead.

We are currently working with our underlying partners to restore services.
Jan 14, 08:41 PST

Jan 13, 2022

Users in China are unable to join meetings

Resolved - We have resolved an issue that impacted the ability for our users in mainland China to join meetings. All services are recovered.
Issue Start Time : 8:00 PM PT
Issue End Time : 9:00 PM PT
Jan 13, 20:00 PST

Jan 12, 2022

No incidents reported.

Jan 11, 2022

No incidents reported.