Zoom Service Status

Issue with Zoom Phone Voicemail and SMS message delays in the US region

Incident Report for Zoom

Resolved

This incident has been resolved.
Posted 9 months ago. Oct 16, 2024 - 15:38 PDT

Monitoring

The issue causing Voicemail and SMS message delays with Zoom Phone has been resolved. We will continue to monitor and provide updates as we have them.
Posted 9 months ago. Oct 16, 2024 - 15:11 PDT

Update

We continue to investigate the issue with Voicemail and SMS message delays with Zoom Phone. We will provide more information as we have them.
Posted 9 months ago. Oct 16, 2024 - 14:25 PDT

Update

We continue to investigate the issue with Voicemail and SMS message delays with Zoom Phone. We have confirmed Zoom Contact Center is not impacted. We will continue to provide updates as we have them.
Posted 9 months ago. Oct 16, 2024 - 12:14 PDT

Update

We continue to investigate the issue with Zoom Phone Voicemail delays and SMS message delays with Zoom Phone and Zoom Contact Center. We will provide more information as we have them.
Posted 9 months ago. Oct 16, 2024 - 11:55 PDT

Update

We continue to investigate the issue with Zoom Phone Voicemail delays and SMS message delays with Zoom Phone and Zoom Contact Center. We will provide more information as we have them.
Posted 9 months ago. Oct 16, 2024 - 10:49 PDT

Investigating

We are currently investigating an issue with Zoom Phone Voicemail delays. We are also experiencing SMS message delays with Zoom Phone and Zoom Contact Center. We will provide more information as we have them.
Posted 9 months ago. Oct 16, 2024 - 10:15 PDT
This incident affected: Zoom Phone - Global (SMS, Voicemail/Recording/Call Log) and Zoom Contact Center - Global (SMS).