Announcing Poly Trio updates for devices provisioned by trio.zoom.us

Scheduled Maintenance Report for Zoom

Completed

The scheduled maintenance has been completed.

Posted Aug 27, 2022 - 23:00 PDT

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.

Posted Aug 27, 2022 - 22:02 PDT

Scheduled

We will be posting the Poly Trio 7.2.3 update for Trio 8500 and 8800 devices and Poly Trio 7.3.1 update for Trio C60 devices being used as Zoom Rooms Controllers and configured to use trio.zoom.us provisioning server (as described at https://support.zoom.us/hc/en-us/articles/360000894723-Using-a-Polycom-Trio-as-a-Zoom-Room-Controller).

Trios being used as Zoom Rooms Controllers will automatically poll the trio.zoom.us provisioning server once per day at a random time between the hours of 12:00am - 06:00am in their configured timezone. Once they contact the provisioning server, they will refresh their provisioning information and be instructed to download the update, install and reboot. After rebooting, the Trio will be updated to its new software; the Poly Trio 7.2.3 software for Poly Trio 8500 and 8800 contains the Zoom Rooms Android Controller 5.11.0 application, and the Poly Trio 7.3.1 software for Poly Trio C60 contains the Zoom Rooms Android Controller 5.10.3 application. The Zoom Rooms Android Controller will retain its configuration and automatically pair to its configured Zoom Room.

Posted Aug 18, 2022 - 11:54 PDT