Issue with inbound call failures for US region

Incident Report for Zoom

Resolved

This incident has been resolved.

Posted Jan 22, 2025 - 15:26 PST

Monitoring

Upon further investigation we have determined there was no impact for Zoom customers. We will continue to monitor and provide updates as we have them.

Posted Jan 22, 2025 - 14:52 PST

Investigating

We are investigating a subset of customers that use a specific carrier that may experience inbound call failures for US region. We are engaged with the carrier and will provide regular updates.

Posted Jan 22, 2025 - 12:08 PST

This incident affected: Zoom Phone - NORTH AMERICA (Zoom Phone, Calling (Inbound/Outbound)).