Service degradation with Zoom's services

Incident Report for Zoom

Resolved

This incident has been resolved.
Posted May 03, 2025 - 09:14 PDT

Monitoring

We have resolved the issue impacting Zoom Clips,Zoom Docs,Zoom Survey,Whiteboard,AIC,Zoom Phone recordings call logs. We will continue to monitor and provide updates as we have them.
Posted May 03, 2025 - 08:45 PDT

Update

We have identified the issue impacting Zoom clips, Zoom Docs, Zoom Survey, Whiteboard, AIC, Zoom Phone recordings, call logs and are working on remediation. We will continue to provide updates as we have them.
Posted May 03, 2025 - 08:04 PDT

Update

We have identified the issue impacting Zoom clips, Zoom Docs, Zoom Survey, Whiteboard, AIC, Zoom Phone recordings, call logs and are working on remediation. We will continue to provide updates as we have them.
Posted May 03, 2025 - 07:02 PDT

Update

We have identified the issue impacting Zoom clips, Zoom Docs, Zoom Survey, Whiteboard, AIC, Zoom Phone recordings, call logs and are working on remediation. We will continue to provide updates as we have them.
Posted May 03, 2025 - 06:08 PDT

Identified

We have identified the issue and are working on remediation. We will continue to provide updates as we have them.
Posted May 03, 2025 - 05:35 PDT

Update

We continue to investigate the issue. We will continue to provide updates as we have them.
Posted May 03, 2025 - 05:20 PDT

Investigating

Our monitoring has detected service degradation with Zoom's services. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Posted May 03, 2025 - 04:44 PDT
This incident affected: Zoom Clips, Zoom Docs, Zoom Survey, Zoom Phone - Global (Voicemail/Recording/Call Log), and Zoom Meetings (Zoom Whiteboard, Zoom AIC).