A subset of users are unable to playback or download cloud recordings
Incident Report for Zoom
Resolved
This incident has been resolved.
Posted May 24, 2021 - 01:36 PDT
Monitoring
We have resolved the issue causing users to unable to playback or download cloud recordings on the web portal. We will continue to monitor and provide updates as we have them.
Posted May 24, 2021 - 00:48 PDT
Identified
We have identified the issue causing a subset of users to be unable to playback or download cloud recordings. We will continue to provide updates as we have them.
Posted May 23, 2021 - 16:34 PDT
Investigating
We are investigating increased errors while playing back and downloading recordings. We will provide updates as we have them.
Posted May 23, 2021 - 14:41 PDT
This incident affected: Zoom Website (Web Portal) and Zoom Meetings (Recording).