Upcoming SX/NX Data Center Consolidation
Scheduled Maintenance Report for Zoom
The scheduled maintenance has been completed.
Posted Jun 01, 2023 - 00:00 PDT
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted May 31, 2023 - 23:00 PDT
Zoom is continuously optimizing our global footprint to improve performance and availability for our customers. With this, on 5/31/2023 Zoom will be decommissioning our SX (San Jose) and NX (New Jersey) data centers. Some of our newer data centers in SJC (San Jose) and IAD (Virginia) will become the primary replacements for SX and NX, with many customers already having moved to them.

To ensure that customers are aware of this change, we are sending out this notification, along with some reminders on allow lists for firewalls or other controls that will ensure customers are not impacted in any way by these changes. Customers should not need to do any active changes provided they are following the guidance as provided in this support article: https://support.zoom.us/hc/en-us/articles/201362683. Customers may notice IAD and SJC showing up more predominantly in their reporting and configurations, with SX and NX ultimately being removed. For any questions or concerns, please contact your account team.

What is changing?
Zooms SX and NX data centers are being decommissioned in favor of newer data centers to support improved performance and availability.

When is this happening?
May 31st, 2023

What do I, as a customer, need to do?
In most cases nothing and the use of newer data centers such as SJC and IAD will be automatic.

Do I need to update my firewall or other systems to allow communications with these new data centers?
Following the guidelines in this support article (https://support.zoom.us/hc/en-us/articles/201362683) will help customers connect to the available Zoom data centers globally. As Zoom scales to meet customer demand and enable future products, platform IP addresses and network ranges will change to accommodate service growth and seasonal load spikes. As these services and ranges frequently evolve, Zoom does not provide specific IP address ranges assigned to geographical locations.

Will this be the only data center change?
As Zoom continuously optimizes our global footprint to improve performance and availability, the addition and removal of data centers is an ongoing process. Following the guidance in this support article (https://support.zoom.us/hc/en-us/articles/201362683) will help customers connect to the available Zoom data centers.

Are there other options available to avoid having to allow many IP subnets?
Zoom’s recommendation for secure and consistent access to Zoom services is to enable DNS-based inspection in network firewall and routing infrastructure. This helps provide a seamless collaboration experience both inside and outside your organization across Zoom’s global footprint.

Using DNS-based inspection, as your organization adopts new platform features or as Zoom’s infrastructure changes, additional IP range maintenance and firewall policy support should not be required to on-board these new cloud services using your infrastructure. In addition, Zoom provides optional settings in the Zoom account settings portal to customize data center locations for meeting and webinar data processing and storage locations for certain content data.
Posted Mar 15, 2023 - 11:33 PDT
This scheduled maintenance affected: Zoom Meetings (Zoom Meetings, Web Client, Zoom Conference Room Connector, Recording), Zoom Video Webinars (Zoom Video Webinars), Zoom Chat (Zoom Chat), Zoom Phone - NORTH AMERICAS (Zoom Phone), Zoom Room (Zoom Room, Zoom Rooms Digital Signage), Zoom Contact Center - NORTH AMERICA (Zoom Contact Center), Zoom Conference Room Connector (Zoom Connector for Cisco, Zoom Connector for Polycom), Zoom Website (Web Client, Zoom Rooms), and Zoom Events, Zoom Whiteboard.