We have seen indications that the external issue impacting Northeast US users’ ability to join meetings and access the Zoom website is now resolved.
Posted 4 years ago. Jan 26, 2021 - 19:50 PST
Monitoring
We have seen indications that this external issue impacting some Northeast US Zoom Meetings and website access is now resolved. We continue to monitor the situation.
Posted 4 years ago. Jan 26, 2021 - 16:56 PST
Update
Given the external nature of this issue, we do not have new information to provide. We will post a status update once we have new information.
Posted 4 years ago. Jan 26, 2021 - 11:52 PST
Update
We are investigating if this issue is related to a regional (US East Coast) internet service disruption external to Zoom.
Posted 4 years ago. Jan 26, 2021 - 11:02 PST
Update
We have validated that this issue is not internal to Zoom. Given the external factors, this is not yet resolved.
Posted 4 years ago. Jan 26, 2021 - 10:23 PST
Investigating
We are investigating reports from a subset of users that they are unable to access the Zoom website and/or are having issues starting/joining meetings. We recommend any impacted users dial into their meetings via PSTN while we investigate this issue.
Posted 4 years ago. Jan 26, 2021 - 09:55 PST
This incident affected: Zoom Meetings (Zoom Meetings, Live Streaming, Recording, Zoom Webinars), Zoom Chat (Zoom Chat), and Zoom Website (Zoom Dashboard & Reporting, Download Center & Clients, Web Portal).