Tokyo Zoom Phone Maintenance
Scheduled Maintenance Report for Zoom
Completed
The scheduled maintenance has been completed.
Posted Feb 04, 2023 - 12:00 PST
In progress
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Feb 04, 2023 - 04:00 PST
Scheduled
Zoom Phone users registered to the Tokyo data center will be automatically registered in an alternative datacenter starting at 12:00PM GMT Time (4:00AM Pacific) on February 4th. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically. If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Osaka data center in addition to the Tokyo data center. During the maintenance window, connectivity to Zoom’s Tokyo data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Osaka data center. Traffic will continue to be routed through the Zoom Tokyo data center once the maintenance is completed.

For customers that use hardware phones, refer to this link for the devices support the alternative datacenter process as described above: https://support.zoom.us/hc/en-us/articles/360029698771#h_01GNZ783VT6YXHES8NSXBA5M9A
Posted Jan 10, 2023 - 12:43 PST
This scheduled maintenance affected: JAPAN - Zoom Phone (Zoom Phone).