A subset of customers are experiencing a subscription issue

Incident Report for Zoom

Resolved

This incident has been resolved.

Posted Jan 24, 2022 - 19:08 PST

Monitoring

We have resolved the issue causing a subset of customers to experience issues with their subscriptions having been downgraded. We will continue to monitor and provide updates as we have them.

Posted Jan 23, 2022 - 23:49 PST

Update

We are currently in the process of implementing a fix for this issue. Some subscriptions have been restored and the rest are in process.

Posted Jan 21, 2022 - 23:43 PST

Identified

We have identified the issue causing a subset of customers to experience issues with their subscriptions. We will continue to provide updates as we have them.

Posted Jan 21, 2022 - 12:25 PST

Investigating

All Zoom services are up and active, however, we are investigating reports that a subset of customers are experiencing issues with their subscriptions having been downgraded. We are currently investigating. We will continue to provide updates as we have them.

Posted Jan 21, 2022 - 07:02 PST

This incident affected: Zoom Subscriptions.