We have resolved the issue causing a subset of users to experience difficulty sending and receiving audio through Zoom Phone when using Zoom’s mobile application on a mobile network.

We have resolved the issue causing a subset of users to experience difficulty sending and receiving audio through Zoom Phone when using Zoom’s mobile application on a mobile network. Impacted users may need to log out of Zoom and log back in for service to be fully restored. We will continue to monitor and provide updates.

We have identified the issue causing a subset of users to experience difficulty sending and receiving audio through Zoom Phone when using Zoom’s mobile application on a mobile network. We are working on a fix for this issue. In the meantime, we recommend Zoom Phone users join via Wi-Fi or PSTN instead of mobile networks. We will continue to provide updates as we have them.

We are continuing to investigate this issue. In the meantime, we recommend Zoom Phone users join via Wi-Fi or PSTN instead of mobile networks. We apologize for any inconvenience caused.

We have received reports of a subset of users experiencing difficulty sending and receiving audio through Zoom Phone when using Zoom’s mobile application on a mobile network.