A subset of users facing issues with AI Companion meeting query

Incident Report for Zoom

Resolved

This incident has been resolved.
Posted Nov 20, 2023 - 23:34 PST

Monitoring

We have fixed the issue causing a subset of users facing issues with AI Companion meeting query. We will continue to monitor this & provide further updates.
Posted Nov 20, 2023 - 23:16 PST

Update

We continue to work on a fix for this issue and we will provide updates as we have them.
Posted Nov 20, 2023 - 22:30 PST

Update

We continue to work on a fix for this issue and we will provide updates as we have them.
Posted Nov 20, 2023 - 22:00 PST

Update

We continue to work on a fix for this issue and we will provide updates as we have them
Posted Nov 20, 2023 - 21:28 PST

Update

We are continuing to work on a fix for this issue & will provide updates as soon as there is more information to share.
Posted Nov 20, 2023 - 20:49 PST

Identified

We have identified the cause for the issue where a subset of users were facing issues with AI Companion meeting query. Our engineers are currently working on a fix. Zoom will provide updates as soon as there is more information to share.
Posted Nov 20, 2023 - 20:18 PST

Investigating

Our monitoring has detected service degradation where subset of users facing issues with AI Companion meeting query. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Posted Nov 20, 2023 - 19:56 PST
This incident affected: Zoom Meetings (Zoom AIC).