Zoom is continuously optimizing our global footprint to improve performance and availability for our customers. With this in mind, on January 20th, 2025 Zoom plans to decommission our Conference Room Connector (CRC) services in multiple locations and move services to our newer data centers. The locations we are moving out of and their replacements, are listed in the tables below.
Zoom customers using Conference Room Connector (CRC) to connect to Zoom meetings using Zoom CRC DNS domain names for each of these data centers will not be affected by this change.
Zoom customers using Conference Room Connector (CRC) to connect to Zoom meetings using the CRC IP addresses for the old data centers must begin using the new CRC IP addresses listed in the table before the decommissioning date. Please be advised that Zoom meeting invites sent before December 16th, 2024 may list the old CRC IP addresses.
Americas Region Location: East Coast, US Old Zoom Datacenter: NY Old CRC IP address: 162.255.36.138 New Zoom Datacenter: IAD New CRC IP address: 206.247.11.121
Location: West Coast, US Old Zoom Datacenter: SC Old CRC IP address: 162.255.37.138 New Zoom Datacenter: SJC New CRC IP address: 144.195.19.161
Location: Mexico Old Zoom Datacenter: MX Old CRC IP address: 149.137.68.253 New Zoom Datacenter: QRO New CRC IP address: 159.124.132.243
EU Region Location: Amsterdam, EU Old Zoom Datacenter: AM Old CRC IP address: 213.19.144.110 New Zoom Datacenter: AMS New CRC IP address: 159.124.15.191
Location: Frankfurt, EU Old Zoom Datacenter: FR Old CRC IP address: 213.244.140.110 New Zoom Datacenter: FRA New CRC IP address: 159.124.47.249
Asia Region Location: Hong Kong Old Zoom Datacenter: HK Old CRC IP address: 209.9.211.110 New Zoom Datacenter: HKG New CRC IP address: 170.114.131.82
Location: Singapore Old Zoom Datacenter: SG Old CRC IP address: 149.137.40.110 New Zoom Datacenter: SIN New CRC IP address: 170.114.180.219
Location: Tokyo, Japan Old Zoom Datacenter: TY Old CRC IP address: 207.226.132.110 New Zoom Datacenter: NRT New CRC IP address: 170.114.194.163
Location: Osaka, Japan Old Zoom Datacenter: OS Old CRC IP address: 149.137.24.110 New Zoom Datacenter: KIX New CRC IP address: 147.124.100.25
AU Region Location: Sydney, AU Old Zoom Datacenter: SY Old CRC IP address: 103.122.166.55 New Zoom Datacenter: SYD New CRC IP address: 159.124.104.213
Location: Melbourne, AU Old Zoom Datacenter: ME Old CRC IP address: 103.122.167.55 New Zoom Datacenter: MEL New CRC IP address: 159.124.74.212
To make customers aware of this change, we are sending out this notification, along with some reminders on allow lists for firewalls or other controls that will assist customers who may be impacted by these changes. Customers should not need to perform any active changes provided they are following the guidance as provided in https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065748. For any questions or concerns, please contact your account team or Zoom Support.
FAQ What is changing? Zoom Conference Room Connector (CRC) in multiple Zoom data centers is being decommissioned in favor of newer data centers to support improved performance and availability.
When is this planned? January 20th, 2025
What do I, as a customer, need to do? In most cases nothing and the use of newer data centers such as IAD and SJC will be automatic. Zoom customers using Conference Room Connector (CRC) to connect to Zoom meetings using the old CRC IP addresses for the old data centers listed in this notice must begin using the new CRC IP addresses before the decommissioning date.
Do I need to update my firewall or other systems to allow communications with these new data centers? Following the guidelines in https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065748 will help customers connect to the available Zoom data centers globally. As Zoom scales to meet customer demand and enable future products, platform IP addresses and network ranges will change to accommodate service growth and seasonal load spikes. As these services and ranges frequently evolve, Zoom does not provide specific IP address ranges assigned to geographical locations.
Will this be the only data center change? As Zoom continuously optimizes our global footprint to improve performance and availability, the addition and removal of data centers is an ongoing process. Following the guidance in https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065748 will help customers connect to the available Zoom data centers.
Posted Dec 13, 2024 - 22:08 PST
This scheduled maintenance affects: Zoom Meetings (Zoom Conference Room Connector).