Issue with AI companion that requires web search functionality.

Incident Report for Zoom

Resolved

This incident has been resolved.

Posted May 06, 2025 - 23:23 PDT

Monitoring

Our third-party vendor has resolved the issue with Zoom Meeting AIC impacting web search queries. We will continue to monitor and provide updates as we have them.

Posted May 06, 2025 - 23:11 PDT

Update

Our third-party vendor is currently applying mitigation steps and we will continue to share updates as they are received.

Posted May 06, 2025 - 22:24 PDT

Identified

We have identified the issue and are working on remediation. We will continue to provide updates as we have them.

Posted May 06, 2025 - 21:53 PDT

Update

We are continuing to investigate this issue.

Posted May 06, 2025 - 21:34 PDT

Investigating

Our monitoring has detected service degradation with AI companion that requires web search functionality. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.

Posted May 06, 2025 - 21:31 PDT

This incident affected: Zoom Meetings (Zoom AIC).