We will be providing an update to Zoom Phone in New York data center.
Zoom Phone users registered to the New York data center will be automatically registered in an alternative datacenter when the maintenance window starts. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.
If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Denver data center in addition to the New York data center. During the maintenance window, connectivity to Zoom’s New York data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Denver data center. Traffic will continue to be routed through the Zoom New York data center once the maintenance is completed.
For customers that use hardware phones, the following devices support the alternative datacenter process as described above:
• Poly: CCX400, CCX500, CCX600, CCX700, Trio8500, Trio8800, Trioc60, VVX101, VVX150, VVX201, VVX250, VVX300, VVX301, VVX310, VVX311, VVX350, VVX400, VVX401, VVX410, VVX411, VVX450, VVX500, VVX501, VVX600, VVX601, Soundpoint335, SoundPoint650, SoundStation6000
• Yealink: T21P, T23G, T27G, T29G, T40G, T42G, T46G, T48G, T31G, T31P, T33G, T42S, T46S, T48S, T43U, T46U, T48U, T53, T53W, T54W, T57W, CP960, T56A, T58A, T58W, VP59, W60P, W70B, W80M, W90M, CP920, CP925, CP965
• AudioCodes: 445HD, 450HD, C450HD, RX50