Issue with Smart Notes feature in the Zoom Contact Center

Incident Report for Zoom

Resolved

This incident has been resolved.

Posted Aug 13, 2024 - 12:24 PDT

Monitoring

We have resolved the issue with the Smart Notes feature in Zoom Contact Center system. We will continue to monitor and provide updates as we have them.

Posted Aug 13, 2024 - 12:13 PDT

Update

We continue to investigate an issue with the Smart Notes feature in Zoom Contact Center system. We will continue to provide updates as we have them.

Posted Aug 13, 2024 - 11:22 PDT

Update

We continue to investigate an issue with the Smart Notes feature in Zoom Contact Center system. We will continue to provide updates as we have them.

Posted Aug 13, 2024 - 09:57 PDT

Investigating

Our monitoring has detected an issue with the Smart Notes feature in Zoom Contact Center system. We are currently investigating and will provide updates as we have them.

Posted Aug 13, 2024 - 09:03 PDT

This incident affected: Zoom Contact Center - Global (Zoom AIC).