Zoom Service Status
Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Jan 30, 2025 - 12:38 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 10, 2025 - 17:00 PST
Scheduled - Zoom is continuously optimizing our global footprint to improve performance and availability for our customers. With this, starting from Jan 10th, 2024, Zoom Phone and Zoom Contact Center plans to shift traffic from old data centers to our newer data centers with weekly continuous migration changes.

The Zoom Phone and Zoom Contact Center team will start to change the sip zone from the old sip zone to the new sip zone in the backend. We are sending out this notification to inform our customers of this change along with some reminders which will assist customers.

We wanted to remind customers for optimal experience, and to avoid any potential issues, to please allow Zoom Traffic to all subnets located on our Zoom Network Firewall page. This includes specific sections for Zoom Phone & Zoom Contact Center.

Customers would see the change in the admin portal of their sites showing the new sip zone after those changes if “Display Custom SIP Zone Options on Web Portal” feature is enabled in Zoom Phone. Customers would not see the sip zone name in Zoom Contact Center thus no portal change for Contact Center customers.

Please note that all hardware phones will automatically reboot when a data center migration is triggered. If you have an ongoing call, it will reboot once the call has ended. Migrations are planned to occur during our weekend off hour change windows to reduce impact.

Here are sip zone name mapping for old data center and new data center in the main global cluster:

Zoom Phone

US West (N. California) -> US West (SJC5)
US West (N.California 2) -> US West (SJC6)
US Central (Colorado) -> US West (SJC6)
US Central (Colorado 2) -> US East (IAD6)
US East (New York) -> US East (IAD5)
US East (New York 2) -> US East (IAD6)
Europe (Amsterdam) -> Europe (AMS1)
Europe (Frankfurt) -> Europe (FRA1)
Asia Pacific (Sydney) -> Asia Pacific (SYD1)
Asia Pacific (Melbourne) -> Asia Pacific (MEL1)
Asia Pacific (Tokyo) -> Asia Pacific (NRT1)
Asia Pacific (Osaka) -> Asia Pacific (KIX1)
Asia Pacific (Hong Kong SAR) -> Asia Pacific (HKG1)
Asia Pacific (Hong Kong 2) -> Asia Pacific (HKG2)
Asia Pacific (Singapore) -> Asia Pacific (SIN1)
Mexico and Central America (Queretaro, MX) -> Mexico and Central America (QRO1)

Zoom Contact Center

US West (N. California) -> US West (SJC1)
US Central (Colorado) -> US East(IAD1)
Europe (Amsterdam) -> Europe (AMS2)
Europe (Frankfurt) -> Europe (FRA2)
Asia Pacific (Sydney) -> Asia Pacific (SYD1)
Asia Pacific (Melbourne) -> Asia Pacific (MEL1)
Asia Pacific (Tokyo) -> Asia Pacific (NRT1)
Asia Pacific (Osaka) -> Asia Pacific (KIX1)

To ensure that customers are aware of this change, we are sending out this notification, along with some reminders on allow lists for firewalls or other controls that will ensure customers are not impacted in any way by these changes. Customers should not need to do any active changes if they are following the guidance as provided in Zoom network firewall or proxy server settings. For any questions or concerns, please contact your account team or Zoom Support.

FAQ
What is changing? Zoom Phone and Zoom Contact Center are shifting traffic from the old data centers to the new data centers

When is this planned? Starting from Jan 10th, 2025 and on a weekly basis until all traffic moved over

What do I, as a customer, need to do? If whitelist is done following Zoom network firewall or proxy server settings, nothing need to be done by customer in this step

Do I need to update my firewall or other systems to allow communications with these new data centers? Following the guidelines in Zoom network firewall or proxy server settings will help customers connect to the available Zoom data centers globally. As Zoom scales to meet customer demand and enable future products, platform IP addresses and network ranges will change to accommodate service growth and seasonal load spikes. As these services and ranges frequently evolve, Zoom does not provide specific IP address ranges assigned to geographical locations.

Will this be the only change for Zoom Phone and Zoom Contact Center? As Zoom continuously optimizes our global footprint to improve performance and availability, there will be additional changes like Generic Device, BYOC, BYOP migration and will be communicated separately. Following the guidance in Zoom network firewall or proxy server settings will help customers connect to the available Zoom data centers.

Jan 10, 2025 17:00 - Mar 10, 2025 01:00 PDT

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For more information, please visit https://support.zoom.us

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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Zoom Contact Center Update: 2/14/2025 (No Operational Impact) Feb 14, 2025 17:00 - Feb 15, 2025 02:00 PST
We will be providing an update to Zoom Contact Center. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067626 for more details. This update includes the ability to use Zoom Phone for emergency calls in Zoom Contact Center.

There is no operational impact. All services will be available during this scheduled update.

Posted on Feb 10, 2025 - 11:27 PST
Zoom Virtual Agent Update: 2/14/2025 (No Operational Impact) Feb 14, 2025 17:00 - Feb 15, 2025 02:00 PST
We will be providing an update to Zoom Virtual Agent. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067812 for more details. This update includes real-time language translation for knowledge base content.

There is no operational impact. All services will be available during this scheduled update.

Posted on Feb 10, 2025 - 11:28 PST
We will be performing maintenance for Zoom Phone and Zoom Contact Center. No operational impact is expected.

Zoom will update the IP of the Network Load Balancer and edge infrastructure for Zoom Phone and Zoom Contact Center global clusters in this maintenance. To ensure uninterrupted service, please verify and update your network ACLs as needed. For detailed information, visit: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060548#h_01EEBSGCKBYVB20MCVPR78T0NN

Posted on Jan 13, 2025 - 16:33 PST
Zoom Phone Update: 2/15/2025 (No Operational Impact) Feb 15, 2025 17:00 - Feb 16, 2025 02:00 PST
We will be providing an update to Zoom Phone. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062333 for more details. This update includes the ability to integrate Zoom Phone with Microsoft Teams for post-call summaries.

For Japan SIP zones in Tokyo and Osaka, there is a separate maintenance window: 2/16/2025 8:00AM - 10:00AM PST (2/17/2025 01:00 - 3:00 JST)

There is no operational impact. All services will be available during this scheduled update.

Posted on Feb 03, 2025 - 17:37 PST
We will be providing an update to Zoom Workforce Management. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068337 for more details. This update includes workforce management forecasting capabilities through APIs.

There is no operational impact. All services will be available during this scheduled update.

Posted on Feb 10, 2025 - 11:26 PST
Hyderabad Data Center Maintenance Feb 15, 2025 21:30 - Feb 16, 2025 03:30 PST
Zoom will perform service maintenance at our “Hyderabad “ data center starting on February 16th at 5:30 AM UTC. During the maintenance window, a brief disconnection may be experienced and notifications may be missed in case the traffic is on Hyderabad Data Center. Below services will be failed over to Mumbai Data center during the maintenance window.

Services Impacting:
Zoom Phone
Zoom Meeting
CRC (Conference Room Connector)

For India time window: 02/16/2025 11:00 AM - 05:00 PM IST (02/16/2025 5:30 AM - 11:30 AM UTC)

Posted on Jan 10, 2025 - 20:28 PST
To improve Zoom CDN service redundancy, Zoom will depreciate d11yldzmag5yn.cloudfront.net CDN endpoint for downloading zoom software releases and instead, cdn.zoom.us CDN endpoint should be used.

If you don't use d11yldzmag5yn.cloudfront.net, we don't expect any impact. If you are currently using d11yldzmag5yn.cloudfront.net to download the software releases, please use the new domain cdn.zoom.us to avoid any disruption.

If you already follow the firewall setting whitelist *.zoom.us, https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060548 we do not expect any impact to your service. Otherwise, please configure your firewall setting accordingly.

Maintenance window: Feb/21/2025 5:00 PM PT to 10:00 PM PT

Posted on Jan 17, 2025 - 09:33 PST
Mumbai Data Center Maintenance Feb 22, 2025 21:30 - Feb 23, 2025 03:30 PST
Zoom will perform service maintenance at our “Mumbai “ data center starting on February 23rd at 5:30 AM UTC. During the maintenance window, a brief disconnection may be experienced and notifications may be missed in case the traffic is on Mumbai Data Center. Below services will be failed over to Hyderabad Data center during the maintenance window.

Services Impacting:
Zoom Phone
Zoom Meeting
CRC (Conference Room Connector)

For India time window: 02/23/2025 11:00 AM - 05:00 PM IST (02/23/2025 5:30 AM - 11:30 AM UTC)

Posted on Jan 19, 2025 - 23:21 PST
Announcing IP Address Changes (No Operational Impact) Mar 1, 2025 23:59 - Mar 2, 2025 00:00 PST
Zoom will add an additional data center in an existing region to the global Zoom routing network starting no earlier than 30 days from the posting of this notice. This site is already in our previously announced IP address ranges. For network administrators with Zoom-specific proxy rules, please update your PAC files with the following site.

New data center:
Jeddah (Saudi Arabia) - ksa.zoom.us

These changes will not affect Data & Storage Settings within the web portal concerning regions selected for Real-time data center locations. This is only a notification about the addition of data centers (and their applicable DNS) within the existing regions.

A complete list of network firewall IP ranges for Zoom can be found on the Zoom Support site at: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060548

In addition, a complete list of Zoom data centers can be found on the Zoom Support site at: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067446

Posted on Jan 31, 2025 - 10:53 PST
Zoom will be enforcing a new minimum version of all our Zoom clients and plugins, roughly 90 days from now on May 3, 2025. This affects the following products:
- Zoom app for meetings (Windows, macOS, Linux, iOS, Android, Blackberry, and Intune)
- Zoom Rooms (including Zoom Room Controllers and companion whiteboards)
- Zoom Phone Appliances
- VDI Client and Plugin
- Meeting SDK (Native and Web)
- Video SDK (Native and Web)
- Video SDK UI Toolkit (Native and Web)
- Zoom Contact Center SDK (Native and Web)
- Zoom Node (including Meeting Connector ZC, MMR, and Conference Room Connector Hybrid)
- Zoom Phone Local Survivability (ZPLS) module

Please ensure your devices are updated to the latest version.

For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130

To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5

Posted on Feb 03, 2025 - 17:38 PST
Past Incidents
Feb 11, 2025
Resolved - This incident has been resolved.
Feb 11, 11:26 PST
Monitoring - We have resolved the issue causing email delivery failures and emails being flagged as spam for a subset of users. We will continue to monitor and provide updates as we have them.
Feb 11, 02:40 PST
Update - We continue to work with our third party provider and will provide updates as we have them.
Feb 11, 02:13 PST
Update - We continue to work with our third party provider and will provide updates as we have them.
Feb 11, 01:03 PST
Update - We continue to work with our third party provider and will provide updates as we have them.
Feb 11, 00:04 PST
Update - We continue to work with our third party provider and will provide updates as we have them.
Feb 10, 23:03 PST
Update - We continue to work with our third party provider and will provide updates as we have them.
Feb 10, 22:03 PST
Identified - A subset of users may experience an issue with email delivery failures and emails being flagged as spam. Our engineers are working with the third party provider and will provide updates as we have them.
Feb 10, 21:03 PST
Feb 10, 2025
Feb 9, 2025
Resolved - This incident has been resolved.
Feb 9, 10:46 PST
Monitoring - We have resolved the issue with Meeting Chat. We will continue to monitor and provide updates as we have them.
Feb 9, 10:38 PST
Identified - We have identified the issue with Meeting Chat. We will continue to provide updates as we have them.
Feb 9, 10:21 PST
Investigating - We are investigating an issue with Meeting Chat. We will provide updates as we have them.
Feb 9, 10:01 PST
Feb 8, 2025

No incidents reported.

Feb 7, 2025
Completed - The scheduled maintenance has been completed.
Feb 7, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 22:00 PST
Scheduled - We will be performing maintenance on Zoom Support Ticketing and Knowledge Base. Users may experience brief intermittent issues accessing Zoom Support’s Knowledge Base and Ticketing during the maintenance window.
Feb 4, 13:14 PST
Completed - The scheduled maintenance has been completed.
Feb 7, 19:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 17:00 PST
Scheduled - We will be performing maintenance for Zoom Phone and Zoom Contact Center. No operational impact is expected.

Zoom will update the NAT Gateway IP for Zoom Phone and Zoom Contact Center global clusters during this maintenance. To ensure uninterrupted service, please verify and update your network ACLs as needed. For detailed information, visit: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060548#h_01EEBSGCKBYVB20MCVPR78T0NN

Jan 6, 15:04 PST
Feb 6, 2025

No incidents reported.

Feb 5, 2025
Resolved - On 2/5/2025 from 12:34 UTC to 18:52 UTC, Zoom experienced intermittent latency related issues across multiple services utilizing web portal. This incident has been resolved.
Feb 5, 12:43 PST
Resolved - On 02/05/2025 from 16:31 UTC to 16:46 UTC, we experienced an issue with Zoom Services in Hyderabad. We have mitigated the issue. The incident has been resolved.
Feb 5, 09:02 PST
Feb 4, 2025
Completed - The scheduled maintenance has been completed.
Feb 4, 11:20 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 12:20 PST
Scheduled - Starting February 3 at 6pm PST, any SMS/MMS traffic originating from US/Canada toll or virtual service number, that is not registered with a fully approved 10DLC Campaign will be blocked by telecom carriers. If you experience an issue with sending SMS/MMS after this date, please ensure the telephone number is associated with an Approved 10DLC Campaign.
Jan 30, 12:18 PST
Resolved - This incident has been resolved.
Feb 4, 10:35 PST
Monitoring - The intermittent network issues in Saudi Arabia impacting Zoom services in the region has been resolved. We will continue to monitor and provide updates as we have them.
Feb 4, 09:27 PST
Identified - We have identified the intermittent network issues in Saudi Arabia impacting Zoom services in the region. We will continue to provide updates as we have them.
Feb 4, 08:30 PST
Investigating - We have identified intermittent network issues in Saudi Arabia impacting Zoom services in the region. We will provide regular updates.
Feb 4, 07:57 PST
Resolved - This incident has been resolved.
Feb 4, 06:05 PST
Monitoring - We have resolved the issue with live meeting dashboard in Saudi Arabia region. We will continue to monitor and provide updates as we have them.
Feb 4, 05:50 PST
Investigating - We are currently investigating an issue with live meeting dashboard in Saudi Arabia region. We will provide updates as we have them.
Feb 4, 05:11 PST
Feb 3, 2025
Resolved - This incident has been resolved.
Feb 3, 15:22 PST
Monitoring - We have resolved the issue affecting live streaming meetings to YouTube. We will continue to monitor and provide updates as we have them.
Feb 3, 15:16 PST
Identified - We have identified the issue affecting live streaming meetings to YouTube. We will continue to provide updates as we have them.
Feb 3, 14:57 PST
Investigating - Zoom is experiencing an issue with live streaming meetings to YouTube. We are investigating and will provide updates.
Feb 3, 14:52 PST
Feb 2, 2025
Completed - The scheduled maintenance has been completed.
Feb 2, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 23:59 PST
Scheduled - Zoom will add an additional data center in an existing region to the global Zoom routing network. This site is already in our previously announced IP address ranges. For network administrators with Zoom-specific proxy rules, please update your PAC files with the following site.

New data center:
Riyadh (Saudi Arabia) - ruh.zoom.us

In addition, the following data centers are no longer in use and will be removed from Zoom resources starting no earlier than 30 days from the posting of this notice.

Removed data centers:
New Jersey (US) - nx.zoom.us
Dammam (Saudi Arabia) - hof.zoom.us

These changes will not affect Data & Storage Settings within the web portal concerning regions selected for Real-time data center locations. This is only a notification about the addition and removal of data centers (and their applicable DNS) within the existing regions.

A complete list of network firewall IP ranges for Zoom can be found on the Zoom Support site at: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060548

In addition, a complete list of Zoom data centers can be found on the Zoom Support site at: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067446

Jan 1, 10:22 PST
Feb 1, 2025
Completed - The scheduled maintenance has been completed.
Feb 1, 18:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 17:00 PST
Update - As a reminder 1 month ahead of the upcoming enforcement, Zoom will be enforcing a new global minimum version for all our Zoom clients and plugins this February 1. This affects the following products:
- Zoom app for meetings (Windows, macOS, Linux, iOS, Android, - Blackberry, and Intune)
- Zoom Rooms (including Zoom Room Controllers and companion whiteboards)
- Zoom Phone Appliances
- VDI Client and Plugin
- Meeting SDK (Native and Web)
- Video SDK (Native and Web)
- Video SDK UI Toolkit (Native and Web)
- Zoom Contact Center SDK (Native and Web)
- Zoom Node (including Meeting Connector ZC, MMR, and Conference Room Connector Hybrid)
- Zoom Phone Local Survivability (ZPLS) module

Please ensure your devices are updated to the latest version.

For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130

To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5

Jan 2, 13:13 PST
Scheduled - Zoom will be enforcing a new minimum version of all our Zoom clients and plugins, roughly 90 days from now on February 1, 2025. This affects the following products:
- Zoom app for meetings (Windows, macOS, Linux, iOS, Android, - Blackberry, and Intune)
- Zoom Rooms (including Zoom Room Controllers and companion whiteboards)
- Zoom Phone Appliances
- VDI Client and Plugin
- Meeting SDK (Native and Web)
- Video SDK (Native and Web)
- Video SDK UI Toolkit (Native and Web)
- Zoom Contact Center SDK (Native and Web)
- Zoom Node (including Meeting Connector ZC, MMR, and Conference Room Connector Hybrid)
- Zoom Phone Local Survivability (ZPLS) module

Please ensure your devices are updated to the latest version.

For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130

To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5

Nov 1, 09:58 PDT
Resolved - This incident has been resolved.
Feb 1, 09:17 PST
Monitoring - We have resolved the issue with search and dashboard related services across Zoom are experiencing performance degradation. We will continue to monitor and provide updates as we have them.
Feb 1, 09:04 PST
Identified - We have identified the issue with search and dashboard related services across Zoom are experiencing performance degradation. We will continue to provide updates as we have them.
Feb 1, 08:47 PST
Investigating - Search and dashboard related services across Zoom are experiencing performance degradation. We are currently investigating and will provide updates shortly.
Feb 1, 08:27 PST
Jan 31, 2025
Resolved - On 02/01/2025 from 6:05 UTC to 6:30 UTC, we experienced an issue with our support website (support.zoom.com). We have mitigated the issue. The incident has been resolved.
Jan 31, 22:30 PST
Completed - The scheduled maintenance has been completed.
Jan 31, 17:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 20, 17:00 PST
Scheduled - Due to a change with our phone carrier, the following India Toll-Free numbers are being decommissioned on January 31, 2025:

+91 XXXX 502340
+91 XXXX 502400
+91 000 XXXX 505050

Please make sure to make any necessary updates in your Admin Portal (https://zoom.us/account/setting?tab=telephony) to ensure availability for use of the remaining India Premium Toll numbers on your account. Only if you are not already using the remaining numbers, currently scheduled meetings for 1/31/2025 and onward may need to be rescheduled so that the updated toll numbers will be reflected in newly scheduled meetings. If meeting invites are not updated to reflect the additional toll numbers, participants dialing in from India will not be able to join using the decommissioned number after 1/31/2025. Any newly created meetings scheduled after you’ve updated the numbers in your portal will be automatically updated with the remaining India Toll-Free number(s) for future invites.

To view your current and new numbers in order to make the above changes, please visit your Admin Portal. There you will be able to find all India Toll-Free numbers that will remain supported.

Jan 13, 17:14 PST
Jan 30, 2025

Unresolved incident: Zoom Phone and Zoom Contact Center Data Center Consolidation.

Jan 29, 2025

No incidents reported.

Jan 28, 2025

No incidents reported.