Zoom Status

Zoom Phone Update: 12/15/2024 (No Operational Impact)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 14, 2024 - 17:00 PST

Scheduled - We will be providing an update to Zoom Phone. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062333 for more details. This update includes support for device features on Mitel OpenScape CP series and Mitel 6900 series IP phones.

For Japan SIP zones in Tokyo and Osaka, there is a separate maintenance window: 12/15/2024 8:00AM - 10:00AM PST (12/16/2024 01:00 - 3:00 JST)

There is no operational impact. All services will be available during this scheduled update.
Dec 14, 2024 17:00 - Dec 15, 2024 02:00 PST

Zoom Workforce Management Update: 12/15/2024 (No Operational Impact)

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 14, 2024 - 17:00 PST

Scheduled - We will be providing an update to Zoom Workforce Management. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068337 for more details. This update includes the ability to grant view-only permission for scheduling groups.

There is no operational impact. All services will be available during this scheduled update.
Dec 14, 2024 17:00 - Dec 15, 2024 02:00 PST

Restrictions on 0ABJ numbers for new orders and porting orders

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 04, 2024 - 15:00 PST

Scheduled - Currently, Japan allows number portability for 0ABJ numbers, but this service is limited exclusively to Nippon Telegraph and Telephone Corporation (NTT)-owned numbers. As it stands, only NTT numbers can be ported, while all other 0ABJ numbers remain non-portable. However, there will be significant changes; starting from January 20, 2025, 0ABJ numbers will become portable across all service providers.

To facilitate these upcoming changes and enhance the porting systems, all carriers in Japan will observe an embargo period between December 2024 and January 2025 (the exact duration may vary by operator). Zoom will have operational restrictions from November 30, 2024, to January 19, 2025. This will affect new orders, porting orders, and execution of porting.

New requests for adding numbers in certain cities will not be processed from December 24, 2024, to January 13, 2025. This pause will depend on whether Zoom has an available inventory of preactivated numbers for specific cities. The additional requests that remain unprocessed during the restriction period will be addressed after January 13, 2025.

Porting orders will be suspended during the entire restriction period, and those accepted before November 30, 2024, will have execution restrictions from December 24, 2024, to January 13, 2025.
Dec 4, 2024 15:00 - Jan 20, 2025 17:00 PST

Updated India Toll Numbers

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 2024 - 17:00 PST

Scheduled - Due to a change with our phone carrier, the following two India Premium Toll numbers are being decommissioned:

+91 XXXX 798004
+91 XXXX 798012

Accounts will still have other India Premium Toll available for use.

Please make sure to make any necessary updates in your Admin Portal (https://zoom.us/account/setting?tab=telephony) to ensure availability for use of the remaining India Premium Toll numbers on your account. Only if you are not already using the remaining numbers, currently scheduled meetings for 12/31/2024 and onward may need to be rescheduled so that the updated toll numbers will be reflected in newly scheduled meetings. If meeting invites are not updated to reflect the additional toll numbers, participants dialing in from India will not be able to join using the decommissioned number after 12/31/2024. Any newly created meetings scheduled after you’ve updated the numbers in your portal will be automatically updated with the remaining India Premium Toll number(s) for future invites.

To view your current and new numbers in order to make the above changes, please visit your Admin Portal. There you will be able to find all India Premium Toll numbers that will remain supported.
Nov 22, 2024 17:00 - Dec 31, 2024 17:00 PST

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Scheduled Maintenance

Upcoming TR/VN Data Center Consolidation Dec 30, 2024 17:00 - Dec 31, 2024 00:00 PST

Zoom is continuously optimizing our global footprint to improve performance and availability for our customers. With this, on December 30th, 2024 Zoom plans to decommission our TR (Toronto, CA) and VN (Vancouver, CA) data centers. Some of our newer data centers in YYZ (Toronto, CA) and YVR (Vancouver, CA) will become the primary replacements for TR and VN, with most customers already utilizing them.

Zoom customers using Conference Room Connector (CRC) to connect to Zoom meetings using Zoom CRC DNS domain names in TR and/or VN will not be affected by this change.

Zoom customers using Conference Room Connector (CRC) to connect to Zoom meetings using the below 2 old CRC IP addresses for the TR and/or VN datacenters must begin using the new CRC IP addresses before the decommissioning date. Please be advised that Zoom meeting invites sent before December 6th, 2024 may list the old TR and VN CRC IP addresses.

Location: Toronto, CA
Old Zoom Datacenter: TR
Old CRC IP address: 69.174.57.160
New Zoom Datacenter: YYZ
New CRC IP address: 159.124.168.213

Location: Vancouver, CA
Old Zoom Datacenter: VN
Old CRC IP address: 65.39.152.160
New Zoom Datacenter: YVR
New CRC IP address: 159.124.196.25

To ensure that customers are aware of this change, we are sending out this notification, along with some reminders on allow lists for firewalls or other controls that will ensure customers are not impacted in any way by these changes. Customers should not need to do any active changes provided they are following the guidance as provided in https://support.zoom.us/hc/en-us/articles/201362683-Zoom-network-firewall-or-proxy-server-settings. For any questions or concerns, please contact your account team or Zoom Support.

FAQ
What is changing? Zooms TR and VN data centers are being decommissioned in favor of newer data centers to support improved performance and availability.

When is this planned? December 30th, 2024

What do I, as a customer, need to do? In most cases nothing and the use of newer data centers such as YYZ and YVR will be automatic. Zoom customers using Conference Room Connector (CRC) to connect to Zoom meetings using the old CRC IP addresses for the TR and/or VN datacenters must begin using the new CRC IP addresses before the decommissioning date.

Do I need to update my firewall or other systems to allow communications with these new data centers? Following the guidelines in https://support.zoom.us/hc/en-us/articles/201362683-Zoom-network-firewall-or-proxy-server-settings will help customers connect to the available Zoom data centers globally. As Zoom scales to meet customer demand and enable future products, platform IP addresses and network ranges will change to accommodate service growth and seasonal load spikes. As these services and ranges frequently evolve, Zoom does not provide specific IP address ranges assigned to geographical locations.

Will this be the only data center change? As Zoom continuously optimizes our global footprint to improve performance and availability, the addition and removal of data centers is an ongoing process. Following the guidance in https://support.zoom.us/hc/en-us/articles/201362683-Zoom-network-firewall-or-proxy-server-settings will help customers connect to the available Zoom data centers.

Are there other options available to avoid having to allow many IP subnets? Zoom’s recommendation for secure and consistent access to Zoom services is to enable DNS-based inspection in network firewall and routing infrastructure. This helps provide a seamless collaboration experience both inside and outside your organization across Zoom’s global footprint.

Using DNS-based inspection, as your organization adopts new platform features or as Zoom’s infrastructure changes, additional IP range maintenance and firewall policy support should not be required to on-board these new cloud services using your infrastructure. In addition, Zoom provides optional settings in the Zoom account settings portal to customize data center locations for meeting and webinar data processing and storage locations for certain content data.
Posted on Dec 06, 2024 - 15:17 PST

Zoom SSO Certificate Rotation Dec 31, 2024 15:59-16:00 PST

Zoom will rotate its Single-Sign-On (SSO) certificates on Tuesday, December 31, 2024.

No action is required for customers using an identity provider (IDP) or configuration that supports dynamic metadata refresh, as your IDP will automatically download the latest Zoom certificate and rotate it into your account’s configuration starting Friday, November 22, 2024.

If automatic update is disabled or your IDP does not support automatic certificate rotation, your organization will need to manually rotate the certificate by December 31, 2024. If the certificate has not been rotated by then, your organization will be unable to utilize SSO services until the certificate has been updated.

For more information on rotating the SSO certificate, please see: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067680.

Note: if the SP Certificate box is not on your SSO configuration page, no action is required to rotate to the new certificate.
Posted on Nov 23, 2024 - 13:26 PST

Tokyo Zoom Contact Center Maintenance Jan 10, 2025 07:00-11:00 PST

Zoom will perform service maintenance at our "Asia Pacific (Tokyo)" data center starting on January 10th at 15:00 GMT. Zoom Contact Center users registered to the "Asia Pacific (Tokyo)" data center will be automatically registered in an alternative "Asia Pacific (Osaka)" data center. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.

If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s "Asia Pacific (Osaka)" data center in addition to the "Asia Pacific (Tokyo)" data center. During the maintenance window, connectivity to Zoom’s "Asia Pacific (Tokyo)" data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s "Asia Pacific (Osaka)" data center. Traffic will continue to be routed through the "Asia Pacific (Tokyo)" data center once the maintenance is completed.

For Japan time window: 01/10/2025 07:00AM - 11:00AM PST (01/11/2025 12:00 - 4:00 JST)
Posted on Dec 12, 2024 - 16:47 PST

Sydney Zoom Phone Maintenance (AU01 Cluster) Jan 17, 2025 07:00-11:00 PST

Zoom will perform service maintenance at our "Asia Pacific (Sydney)" data center starting on January 17th at 15:00 GMT. Zoom Phone users registered to the "Asia Pacific (Sydney)" data center will be automatically registered in an alternative "Asia Pacific (Melbourne)" data center. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.

If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s "Asia Pacific (Melbourne)" data center in addition to the "Asia Pacific (Sydney)" data center. During the maintenance window, connectivity to Zoom’s "Asia Pacific (Sydney)" data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s "Asia Pacific (Melbourne)" data center. Traffic will continue to be routed through the "Asia Pacific (Sydney)" data center once the maintenance is completed.
Posted on Dec 12, 2024 - 16:51 PST

Upcoming Data Center Consolidations Jan 20, 2025 17:00 - Jan 21, 2025 00:00 PST

Zoom is continuously optimizing our global footprint to improve performance and availability for our customers. With this in mind, on January 20th, 2025 Zoom plans to decommission our Conference Room Connector (CRC) services in multiple locations and move services to our newer data centers. The locations we are moving out of and their replacements, are listed in the tables below.

Zoom customers using Conference Room Connector (CRC) to connect to Zoom meetings using Zoom CRC DNS domain names for each of these data centers will not be affected by this change.

Zoom customers using Conference Room Connector (CRC) to connect to Zoom meetings using the CRC IP addresses for the old data centers must begin using the new CRC IP addresses listed in the table before the decommissioning date. Please be advised that Zoom meeting invites sent before December 16th, 2024 may list the old CRC IP addresses.

Americas Region
Location: East Coast, US
Old Zoom Datacenter: NY
Old CRC IP address: 162.255.36.138
New Zoom Datacenter: IAD
New CRC IP address: 206.247.11.121

Location: West Coast, US
Old Zoom Datacenter: SC
Old CRC IP address: 162.255.37.138
New Zoom Datacenter: SJC
New CRC IP address: 144.195.19.161

Location: Mexico
Old Zoom Datacenter: MX
Old CRC IP address: 149.137.68.253
New Zoom Datacenter: QRO
New CRC IP address: 159.124.132.243

EU Region
Location: Amsterdam, EU
Old Zoom Datacenter: AM
Old CRC IP address: 213.19.144.110
New Zoom Datacenter: AMS
New CRC IP address: 159.124.15.191

Location: Frankfurt, EU
Old Zoom Datacenter: FR
Old CRC IP address: 213.244.140.110
New Zoom Datacenter: FRA
New CRC IP address: 159.124.47.249

Asia Region
Location: Hong Kong
Old Zoom Datacenter: HK
Old CRC IP address: 209.9.211.110
New Zoom Datacenter: HKG
New CRC IP address: 170.114.131.82

Location: Singapore
Old Zoom Datacenter: SG
Old CRC IP address: 149.137.40.110
New Zoom Datacenter: SIN
New CRC IP address: 170.114.180.219

Location: Tokyo, Japan
Old Zoom Datacenter: TY
Old CRC IP address: 207.226.132.110
New Zoom Datacenter: NRT
New CRC IP address: 170.114.194.163

Location: Osaka, Japan
Old Zoom Datacenter: OS
Old CRC IP address: 149.137.24.110
New Zoom Datacenter: KIX
New CRC IP address: 147.124.100.25

AU Region
Location: Sydney, AU
Old Zoom Datacenter: SY
Old CRC IP address: 103.122.166.55
New Zoom Datacenter: SYD
New CRC IP address: 159.124.104.213

Location: Melbourne, AU
Old Zoom Datacenter: ME
Old CRC IP address: 103.122.167.55
New Zoom Datacenter: MEL
New CRC IP address: 159.124.74.212

To make customers aware of this change, we are sending out this notification, along with some reminders on allow lists for firewalls or other controls that will assist customers who may be impacted by these changes. Customers should not need to perform any active changes provided they are following the guidance as provided in https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065748. For any questions or concerns, please contact your account team or Zoom Support.

FAQ
What is changing? Zoom Conference Room Connector (CRC) in multiple Zoom data centers is being decommissioned in favor of newer data centers to support improved performance and availability.

When is this planned? January 20th, 2025

What do I, as a customer, need to do? In most cases nothing and the use of newer data centers such as IAD and SJC will be automatic. Zoom customers using Conference Room Connector (CRC) to connect to Zoom meetings using the old CRC IP addresses for the old data centers listed in this notice must begin using the new CRC IP addresses before the decommissioning date.

Do I need to update my firewall or other systems to allow communications with these new data centers? Following the guidelines in https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065748 will help customers connect to the available Zoom data centers globally. As Zoom scales to meet customer demand and enable future products, platform IP addresses and network ranges will change to accommodate service growth and seasonal load spikes. As these services and ranges frequently evolve, Zoom does not provide specific IP address ranges assigned to geographical locations.

Will this be the only data center change? As Zoom continuously optimizes our global footprint to improve performance and availability, the addition and removal of data centers is an ongoing process. Following the guidance in https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0065748 will help customers connect to the available Zoom data centers.
Posted on Dec 13, 2024 - 22:08 PST

Scheduled Zoom Software Quarterly Lifecycle Update (2/1/2025) Feb 1, 2025 17:00-18:00 PST

Zoom will be enforcing a new minimum version of all our Zoom clients and plugins, roughly 90 days from now on February 1, 2025. This affects the following products:
- Zoom app for meetings (Windows, macOS, Linux, iOS, Android, - Blackberry, and Intune)
- Zoom Rooms (including Zoom Room Controllers and companion whiteboards)
- Zoom Phone Appliances
- VDI Client and Plugin
- Meeting SDK (Native and Web)
- Video SDK (Native and Web)
- Video SDK UI Toolkit (Native and Web)
- Zoom Contact Center SDK (Native and Web)
- Zoom Node (including Meeting Connector ZC, MMR, and Conference Room Connector Hybrid)
- Zoom Phone Local Survivability (ZPLS) module

Please ensure your devices are updated to the latest version.

For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130

To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5
Posted on Nov 01, 2024 - 09:58 PDT

Past Incidents

Dec 14, 2024

Zoom Contact Center Update: 12/14/2024 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Dec 14, 02:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 17:00 PST

Scheduled - We will be providing an update to Zoom Contact Center. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067626 for more details. This update includes the ability to integrate Zoom Virtual Agent with Zoom Contact Center WhatsApp flows.

There is no operational impact. All services will be available during this scheduled update.
Dec 10, 13:06 PST

Zoom Virtual Agent Update: 12/14/2024 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Dec 14, 02:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 13, 17:00 PST

Scheduled - We will be providing an update to Zoom Virtual Agent. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067812 for more details. This update includes the ability to integrate Zoom Virtual Agent with Zoom Contact Center WhatsApp flows.

There is no operational impact. All services will be available during this scheduled update.
Dec 9, 16:22 PST

Dec 13, 2024

Issues with call and agent status for Zoom Contact Center

Resolved - On 12/14/2024 from 01:30 to 02:10 UTC, a subset of customers may have experienced call and agent status issues for Zoom Contact Center. The issue has been resolved.
Dec 13, 18:09 PST

Dec 12, 2024

No incidents reported.

Dec 11, 2024

Issue with Zoom Portal sign-in and live streaming

Resolved - This incident has been resolved.
Dec 11, 16:15 PST

Monitoring - The issue impacting our customer’s ability to login if they are using their Facebook credentials to login and live streaming has been resolved. We will continue to monitor and provide updates as we have them.
Dec 11, 15:37 PST

Update - We are continuing to monitor the issue impacting our customer’s ability to login if they are using their Facebook credentials to login and live streaming. If you do have a username and password to login directly to Zoom we do recommend to use this alternative method to login.
Dec 11, 15:20 PST

Identified - We have detected an issue impacting our customer’s ability to login if they are using their Facebook credentials to login and live streaming. If you do have a username and password to login directly to Zoom we do recommend to use this alternative method to login.
Dec 11, 12:40 PST

Issue with message delivery for Zoom Contact Center

Resolved - On 12/11/1024, from 17:58 UTC to 12/12/2024 0:40 UTC, a subset of customers may have experienced major disruptions in message delivery for Facebook Messenger and WhatsApp within Zoom Contact Center. The root cause of the issue was an outage within the Meta platform. This issue has since been resolved.
Dec 11, 12:02 PST

Dec 10, 2024

No incidents reported.

Dec 9, 2024

Zoom Phone Emergency Maintenance in Sydney Data Center

Completed - The emergency maintenance has been completed.
Dec 9, 14:24 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 9, 12:12 PST

Scheduled - Zoom will perform an emergency maintenance at our Asia Pacific (Sydney) data center starting on 12/09/2024 at 8PM GMT (12PM 12/09/2024 PST)

Zoom Phone users registered to the Asia Pacific (Sydney) data center will be automatically registered in the alternative Asia Pacific (Melbourne) data center. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically.

If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Asia Pacific (Melbourne) data center in addition to the Asia Pacific (Sydney) data center. During the maintenance window, connectivity to Zoom’s Asia Pacific (Sydney) data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Asia Pacific (Melbourne) data center. Traffic will continue to be routed through the Zoom Asia Pacific (Sydney) data center once the maintenance is completed.
Dec 9, 12:11 PST

Dec 8, 2024

No incidents reported.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

No incidents reported.

Dec 5, 2024

No incidents reported.

Dec 4, 2024

Unresolved incident: Restrictions on 0ABJ numbers for new orders and porting orders.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

Announcing IP Address Changes (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Dec 2, 00:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 23:59 PST

Scheduled - Zoom will be removing 1 IP range from the Zoom Meeting and Cloud Room Connector services as those services, which has been migrated to Zoom’s larger contiguous ranges that have been previously announced. We recommend that network administrators, with Zoom specific firewall or network rules, update their systems as soon as possible in preparation.

Removed IP range:
16.63.29.0/24

Additionally, we are adding a list of subnet ranges which network administrators utilizing the HTTP Call Widget in the Zoom Contact Center Flow Editor should allow.

Network requests defined in Zoom Contact Center HTTP Call widget will originate from the following IP addresses:
3.235.96.0/23
134.224.0.0/16
170.114.0.0/16

Lastly, the following URLs will be deployed for Zoom Client certificate validation starting no earlier than 30 days from the posting of this notice. We recommend that network administrators with Zoom-specific firewall or network rules update their systems as soon as possible in preparation.

ocsp.sectigo.com
ocsp.usertrust.com
ocsp.comodoca.com
crl.sectigo.com
crl.usertrust.com
crl.comodoca.com
Oct 31, 10:50 PDT

Dec 1, 2024

Nov 30, 2024

No incidents reported.