In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 04, 2024 - 15:00 PST
Scheduled - Currently, Japan allows number portability for 0ABJ numbers, but this service is limited exclusively to Nippon Telegraph and Telephone Corporation (NTT)-owned numbers. As it stands, only NTT numbers can be ported, while all other 0ABJ numbers remain non-portable. However, there will be significant changes; starting from January 20, 2025, 0ABJ numbers will become portable across all service providers.

To facilitate these upcoming changes and enhance the porting systems, all carriers in Japan will observe an embargo period between December 2024 and January 2025 (the exact duration may vary by operator). Zoom will have operational restrictions from November 30, 2024, to January 19, 2025. This will affect new orders, porting orders, and execution of porting.

New requests for adding numbers in certain cities will not be processed from December 24, 2024, to January 13, 2025. This pause will depend on whether Zoom has an available inventory of preactivated numbers for specific cities. The additional requests that remain unprocessed during the restriction period will be addressed after January 13, 2025.

Porting orders will be suspended during the entire restriction period, and those accepted before November 30, 2024, will have execution restrictions from December 24, 2024, to January 13, 2025.

Dec 4, 2024 15:00 - Jan 20, 2025 17:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 2024 - 17:00 PST
Scheduled - Due to a change with our phone carrier, the following two India Premium Toll numbers are being decommissioned:

+91 XXXX 798004
+91 XXXX 798012

Accounts will still have other India Premium Toll available for use.

Please make sure to make any necessary updates in your Admin Portal (https://zoom.us/account/setting?tab=telephony) to ensure availability for use of the remaining India Premium Toll numbers on your account. Only if you are not already using the remaining numbers, currently scheduled meetings for 12/31/2024 and onward may need to be rescheduled so that the updated toll numbers will be reflected in newly scheduled meetings. If meeting invites are not updated to reflect the additional toll numbers, participants dialing in from India will not be able to join using the decommissioned number after 12/31/2024. Any newly created meetings scheduled after you’ve updated the numbers in your portal will be automatically updated with the remaining India Premium Toll number(s) for future invites.

To view your current and new numbers in order to make the above changes, please visit your Admin Portal. There you will be able to find all India Premium Toll numbers that will remain supported.

Nov 22, 2024 17:00 - Dec 31, 2024 17:00 PST

About This Site

For more information, please visit https://support.zoom.us

Zoom Blog ? Operational
Zoom Chat Operational
Zoom Chat ? Operational
Chat Messaging: Peer To Peer Messaging, History, Channels, Push Notifications Operational
User Profiles and Presence Operational
File Transfers: File, Video, Pictures, Voice Operational
Archive Message: Archiving IM message with Third-parties and Email Notifications Operational
Search Operational
Zoom AIC Operational
Profile Card Operational
Zoom Clips Operational
Zoom Community Operational
Zoom Contact Center - Global Operational
Web Portal (Admin/Users/Provisioning) Operational
Desktop Client (Supervisors/Agents) Operational
Web Client (Supervisors/Agents) Operational
3rd Party Integration Clients (e.g. Salesforce, ServiceNow, Zendesk, Meta) Operational
Reporting Service Operational
Developer Platform (APIs/Webhooks) Operational
Developer Platform (SDKs) Operational
Zoom Contact Center Operational
Zoom Workforce Management Operational
SMS Operational
PSTN Operational
Provider Exchange (PEX) Operational
BYOC Operational
Zoom AIC Operational
Zoom Contact Center - APAC Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
Zoom Contact Center - AUSTRALIA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
BYOC - Premises Operational
Zoom Contact Center - EMEA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
BYOC - Premises Operational
Zoom Contact Center - JAPAN Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
BYOC - Premises Operational
Zoom Contact Center - LATIN AMERICA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
Zoom Contact Center - NORTH AMERICA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
SMS (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
BYOC - Premises Operational
Zoom Developer Platform Operational
Web SDK Operational
REST API Operational
Marketplace Operational
Webhooks Operational
Developer Documentation Website Operational
Zoom Video SDK Operational
Cloud Recording Operational
Dashboard Operational
Calling Out Operational
Zoom Docs Operational
Zoom Events ? Operational
Zoom Mail Operational
Calendar Operational
Mail Operational
Zoom Scheduler Operational
Zoom AIC Operational
Zoom Meetings Operational
Zoom Meetings ? Operational
In-Meeting Chat/Polling Operational
Archiving Operational
Live Transcription Operational
Closed Captioning Operational
Live Streaming Operational
Meeting Dial-in/Telephony ? Operational
Zoom Conference Room Connector ? Operational
Recording Operational
Zoom Meeting Invite Operational
SIP Connected Audio (SCA) Operational
Zoom for Intune Operational
Zoom Whiteboard Operational
Zoom Webinars ? Operational
Zoom AIC Operational
SMS (Send meeting invite via SMS) Operational
Zoom Notes Operational
Zoom Phone - Global Operational
Web Portal (Admin/Users/Provisioning/Dashboard & Reporting) Operational
Third Party Contact Center Integration (Five9/Twilio/Talkdesk/inContact/Genesys) Operational
Integration (API/Webhook) Operational
Cisco Rooms registered to Zoom Phone Operational
Polycom Rooms registered to Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Zoom Phone Node Service Operational
SMS Operational
Zoom AIC Operational
PSTN Operational
Voicemail/Recording/Call Log Operational
Zoom Phone Operational
Devices (Softphones/Deskphones) ? Operational
Zoom Phone - APAC Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - AUSTRALIA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
SMS/MMS (Inbound/Outbound) Operational
Zoom Phone - EMEA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
SMS/MMS (Inbound/Outbound) Operational
Zoom Phone - HONG KONG/CHINA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - JAPAN Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - LATIN AMERICA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - NORTH AMERICA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
SMS/MMS (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Revenue Accelerator Operational
Zoom Revenue Accelerator Operational
Deals Operational
Email Notifications Operational
Conversation Analytics Operational
Recordings Operational
Zoom Rooms Operational
Zoom Rooms Operational
Zoom Rooms Digital Signage Operational
Zoom Workspace Reservation Operational
Zoom Visitor Management Operational
Zoom Subscriptions Operational
Zoom Support Operational
Knowledge Base Operational
Chatbot Operational
Ticketing Operational
Phone Support Operational
Zoom Virtual Agent Operational
Zoom Website Operational
Zoom Dashboard & Reporting Operational
Download Center Operational
Web Portal Operational
Web Client Operational
Zoom Rooms Operational
Integrations/Calendar/Plug-In/Add-In Operational
Zoom Learning Center Operational
Zoom Workforce Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Blocking of Non-10DLC Registered SMS/MMS Traffic Dec 6, 2024 16:00 - Dec 13, 2024 16:00 PST
Starting December 6th, 2024 at 4pm PST, any SMS/MMS traffic originating from US/Canada toll or virtual service number, that is not registered with a fully approved 10DLC Campaign will be blocked by telecom carriers. If you experience an issue with sending SMS/MMS after this date, please ensure the telephone number is associated with an Approved 10DLC Campaign.
Posted on Dec 02, 2024 - 20:20 PST
Zoom SSO Certificate Rotation Dec 31, 2024 15:59-16:00 PST
Zoom will rotate its Single-Sign-On (SSO) certificates on Tuesday, December 31, 2024.

No action is required for customers using an identity provider (IDP) or configuration that supports dynamic metadata refresh, as your IDP will automatically download the latest Zoom certificate and rotate it into your account’s configuration starting Friday, November 22, 2024.

If automatic update is disabled or your IDP does not support automatic certificate rotation, your organization will need to manually rotate the certificate by December 31, 2024. If the certificate has not been rotated by then, your organization will be unable to utilize SSO services until the certificate has been updated.

For more information on rotating the SSO certificate, please see: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067680.

Note: if the SP Certificate box is not on your SSO configuration page, no action is required to rotate to the new certificate.

Posted on Nov 23, 2024 - 13:26 PST
Zoom will be enforcing a new minimum version of all our Zoom clients and plugins, roughly 90 days from now on February 1, 2025. This affects the following products:
- Zoom app for meetings (Windows, macOS, Linux, iOS, Android, - Blackberry, and Intune)
- Zoom Rooms (including Zoom Room Controllers and companion whiteboards)
- Zoom Phone Appliances
- VDI Client and Plugin
- Meeting SDK (Native and Web)
- Video SDK (Native and Web)
- Video SDK UI Toolkit (Native and Web)
- Zoom Contact Center SDK (Native and Web)
- Zoom Node (including Meeting Connector ZC, MMR, and Conference Room Connector Hybrid)
- Zoom Phone Local Survivability (ZPLS) module

Please ensure your devices are updated to the latest version.

For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130

To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5

Posted on Nov 01, 2024 - 09:58 PDT
Past Incidents
Dec 5, 2024

No incidents reported today.

Dec 4, 2024

Unresolved incident: Restrictions on 0ABJ numbers for new orders and porting orders.

Dec 3, 2024

No incidents reported.

Dec 2, 2024
Completed - The scheduled maintenance has been completed.
Dec 2, 00:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 23:59 PST
Scheduled - Zoom will be removing 1 IP range from the Zoom Meeting and Cloud Room Connector services as those services, which has been migrated to Zoom’s larger contiguous ranges that have been previously announced. We recommend that network administrators, with Zoom specific firewall or network rules, update their systems as soon as possible in preparation.

Removed IP range:
16.63.29.0/24

Additionally, we are adding a list of subnet ranges which network administrators utilizing the HTTP Call Widget in the Zoom Contact Center Flow Editor should allow.

Network requests defined in Zoom Contact Center HTTP Call widget will originate from the following IP addresses:
3.235.96.0/23
134.224.0.0/16
170.114.0.0/16

Lastly, the following URLs will be deployed for Zoom Client certificate validation starting no earlier than 30 days from the posting of this notice. We recommend that network administrators with Zoom-specific firewall or network rules update their systems as soon as possible in preparation.

ocsp.sectigo.com
ocsp.usertrust.com
ocsp.comodoca.com
crl.sectigo.com
crl.usertrust.com
crl.comodoca.com

Oct 31, 10:50 PDT
Dec 1, 2024
Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024
Resolved - This incident has been resolved.
Nov 28, 02:42 PST
Monitoring - We have resolved the issue with Zoom billing portal. We will continue to monitor and provide updates as we have them.
Nov 28, 02:29 PST
Identified - Our monitoring has detected issues with Zoom billing portal, we have identified and investigating the issue. We will provide updates as we have them.
Nov 28, 01:55 PST
Nov 27, 2024
Completed - This scheduled enforcement date for Non-10DLC Registered SMS/MMS traffic has been postponed, and will be rescheduled to a later date.
Nov 27, 17:02 PST
Scheduled - Starting December 1, 2024, any SMS/MMS traffic originating from US/Canada toll or virtual service number, that is not registered with a fully approved 10DLC Campaign will be blocked by telecom carriers. If you experience an issue with sending SMS/MMS after this date, please ensure the telephone number is associated with an Approved 10DLC Campaign.
Nov 15, 11:18 PST
Nov 26, 2024

No incidents reported.

Nov 25, 2024
Completed - The scheduled maintenance has been completed.
Nov 25, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 18:00 PST
Scheduled - Zoom will be updating the Slow track versions for Zoom clients (macOS, Windows, Linux, and Windows (VDI)) on November 25, 2024:

Windows: 6.2.7
Mac: 6.2.6
Linux: 6.2.6
Windows (VDI) 6.0.10

For more information, such as specific versions, please refer to the Zoom Minimum, Prompted, and Slow/Fast Update Versions support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061900

Nov 20, 16:44 PST
Resolved - This incident has been resolved.
Nov 25, 13:34 PST
Monitoring - The issue causing the healthcare integration login has been resolved. We will continue to monitor and provide updates as we have them.
Nov 25, 13:24 PST
Identified - We have identified the issue with our healthcare integration login. We will continue to provide updates as we have them.
Nov 25, 13:07 PST
Update - We continue to investigate the issue with our healthcare integration login. Zoom will provide updates as soon as more information is available.
Nov 25, 12:15 PST
Update - We continue to investigate the issue with our healthcare integration login. Zoom will provide updates as soon as more information is available.
Nov 25, 10:24 PST
Investigating - We are currently investigating an issue with our healthcare integration login. We will provide updates as we have them.
Nov 25, 09:05 PST
Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024
Resolved - This incident has been resolved.
Nov 22, 21:54 PST
Monitoring - We have resolved the issue with live meeting dashboard for customers in Saudi Arabia. We will continue to monitor and provide updates as we have them.
Nov 22, 21:40 PST
Identified - We have identified the issue with live meeting dashboard for customers in Saudi Arabia, We will continue to provide updates as we have them.
Nov 22, 21:13 PST
Investigating - Our monitoring has detected issues with live meeting dashboard for customers in Saudi Arabia, we are currently investigating and will provide updates as we have them.
Nov 22, 20:53 PST
Nov 21, 2024

No incidents reported.