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Scheduled Maintenance

Announcing IP Address Changes (No Operational Impact) Oct 30, 2024 23:59 - Oct 31, 2024 00:00 PDT

The following, new and updated IP subnet ranges will be deployed to Zoom Phone and Zoom Contact Center resources starting no earlier than 30 days from the posting of this notice. We recommend that network administrators, with Zoom-specific firewall or network rules, update their systems as soon as possible in preparation.

New IPv4 Zoom Phone ranges:
3.72.154.128/25
3.80.20.128/25
3.104.34.128/25
3.120.121.0/25
18.159.143.0/25
52.59.151.0/25
99.79.20.0/25
134.224.0.0/16
156.45.0.0/17

New IPv4 Zoom Contact Center ranges:
3.21.137.128/25
3.235.96.0/23
134.224.0.0/16
144.195.0.0/16
156.45.0.0/17
206.247.0.0/16

Additionally, we are adding a list of subnet ranges which network administrators utilizing the HTTP Call Widget in the Zoom Contact Center Flow Editor should allow.

Network requests defined in Zoom Contact Center Flow Script widget will originate from the following IP addresses:
3.18.202.127
3.20.188.102
3.66.90.39
3.66.90.206
3.70.50.178
3.141.189.66
3.237.150.230
44.212.128.71
44.198.173.62

For a complete list, please see:
https://assets.zoom.us/docs/ipranges/ZoomPhone.txt
https://assets.zoom.us/docs/ipranges/ZoomCC.txt
https://assets.zoom.us/docs/ipranges/ZoomCDN.txt
https://assets.zoom.us/docs/ipranges/ZoomCDN-IPv6.txt

A complete list of network firewall IP ranges for Zoom can be found on the Zoom Support site at: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060548
Posted on Sep 30, 2024 - 13:39 PDT

Scheduled Zoom Software Quarterly Lifecycle Update (11/2/2024) Nov 2, 2024 17:00-18:00 PDT

Update - As a reminder roughly 30 days ahead of the upcoming enforcement, Zoom will be enforcing a new global minimum version for all our Zoom clients and plugins this November 2nd. This affects the following products:
- Zoom app for meetings (Windows, macOS, Linux, iOS, Android, Blackberry, and Intune)
- Zoom Rooms and Controllers
- Zoom Phone Appliances
- VDI Client and Plugin
- Virtual Room Connector
- Meetings Connector
- Recording Connector
- Meeting SDK (Native and web)
- Video SDK (Native and web)
- Zoom Contact Center SDK (Native)
- Zoom Node (including Meeting Connector ZC and MMR)
- Zoom Phone Local Survivability (ZPLS) module

For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130

To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5
Oct 01, 2024 - 10:33 PDT

Scheduled - Zoom will be enforcing a new minimum version of all our Zoom clients and plugins, roughly 90 days from now on November 2, 2024. This affects the following products:

- Zoom app for meetings (Windows, macOS, Linux, iOS, Android, Blackberry, and Intune)
- Zoom Rooms (including Zoom Room Controllers and companion whiteboards)
- Zoom Phone Appliances
- VDI Client and Plugin
- Virtual Room Connector
- Meetings Connector
- Recording Connector
- Meetings SDK (Native and Web)
- Video SDK (Native and Web)
- Zoom Contact Center SDK (Native)
- Zoom Node (including Meeting Connector ZC and MMR)
- Zoom Phone Local Survivability (ZPLS) module

Please ensure your devices are updated to the latest version.

For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130

To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5
Aug 01, 2024 - 16:38 PDT

Past Incidents

Oct 27, 2024

No incidents reported today.

Oct 26, 2024

No incidents reported.

Oct 25, 2024

No incidents reported.

Oct 24, 2024

No incidents reported.

Oct 23, 2024

No incidents reported.

Oct 22, 2024

No incidents reported.

Oct 21, 2024

No incidents reported.

Oct 20, 2024

Zoom Workforce Management Update: 10/20/2024 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Oct 20, 02:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 17:00 PDT

Scheduled - We will be providing an update to Zoom Workforce Management. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068337 for more details. This update includes supervisor access control for schedule groups.

There is no operational impact. All services will be available during this scheduled update.
Oct 16, 11:21 PDT

Zoom Phone Update: 10/20/2024 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Oct 20, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 17:00 PDT

Scheduled - We will be providing an update to Zoom Phone. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062333 for more details. This update includes support for private call park and aim call park on Poly Edge E devices.

For Japan SIP zones in Tokyo and Osaka, there is a separate maintenance window: 10/20/2024 8:00AM - 10:00AM PDT (10/21/2024 00:00 - 2:00 JST)

There is no operational impact. All services will be available during this scheduled update.
Oct 13, 11:59 PDT

Oct 19, 2024

Zoom Contact Center Update: 10/19/2024 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Oct 19, 02:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 17:00 PDT

Scheduled - We will be providing an update to Zoom Contact Center. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067626 for more details. This update includes the ability to view variables for closed engagements.

There is no operational impact. All services will be available during this scheduled update.
Oct 17, 10:08 PDT

Zoom Virtual Agent Update: 10/19/2024 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Oct 19, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 17:00 PDT

Scheduled - We will be providing an update to Zoom Virtual Agent. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067812 for more details. This update includes the ability to trigger sub flows from URLs.

There is no operational impact. All services will be available during this scheduled update.
Oct 17, 10:12 PDT

Oct 18, 2024

Oct 17, 2024

Issue with Zoom Phone Inbound and Outbound calls in LATAM

Resolved - This incident has been resolved.
Oct 17, 14:37 PDT

Monitoring - We have resolved the issue with a subset of LATAM customers experiencing one-way audio. We will continue to monitor and provide updates as we have them.
Oct 17, 14:25 PDT

Investigating - We are investigating an issue with a subset of LATAM customers experiencing one-way audio. We will provide updates as we have them.
Oct 17, 13:55 PDT

Oct 16, 2024

Issue with Zoom Phone Voicemail and SMS message delays in the US region

Resolved - This incident has been resolved.
Oct 16, 15:38 PDT

Monitoring - The issue causing Voicemail and SMS message delays with Zoom Phone has been resolved. We will continue to monitor and provide updates as we have them.
Oct 16, 15:11 PDT

Update - We continue to investigate the issue with Voicemail and SMS message delays with Zoom Phone. We will provide more information as we have them.
Oct 16, 14:25 PDT

Update - We continue to investigate the issue with Voicemail and SMS message delays with Zoom Phone. We have confirmed Zoom Contact Center is not impacted. We will continue to provide updates as we have them.
Oct 16, 12:14 PDT

Update - We continue to investigate the issue with Zoom Phone Voicemail delays and SMS message delays with Zoom Phone and Zoom Contact Center. We will provide more information as we have them.
Oct 16, 11:55 PDT

Investigating - We are currently investigating an issue with Zoom Phone Voicemail delays. We are also experiencing SMS message delays with Zoom Phone and Zoom Contact Center. We will provide more information as we have them.
Oct 16, 10:15 PDT

Oct 15, 2024

No incidents reported.

Oct 14, 2024

No incidents reported.

Oct 13, 2024

No incidents reported.