Zoom Status

Restrictions on 0ABJ numbers for new orders and porting orders

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 04, 2024 - 15:00 PST

Scheduled - Currently, Japan allows number portability for 0ABJ numbers, but this service is limited exclusively to Nippon Telegraph and Telephone Corporation (NTT)-owned numbers. As it stands, only NTT numbers can be ported, while all other 0ABJ numbers remain non-portable. However, there will be significant changes; starting from January 20, 2025, 0ABJ numbers will become portable across all service providers.

To facilitate these upcoming changes and enhance the porting systems, all carriers in Japan will observe an embargo period between December 2024 and January 2025 (the exact duration may vary by operator). Zoom will have operational restrictions from November 30, 2024, to January 19, 2025. This will affect new orders, porting orders, and execution of porting.

New requests for adding numbers in certain cities will not be processed from December 24, 2024, to January 13, 2025. This pause will depend on whether Zoom has an available inventory of preactivated numbers for specific cities. The additional requests that remain unprocessed during the restriction period will be addressed after January 13, 2025.

Porting orders will be suspended during the entire restriction period, and those accepted before November 30, 2024, will have execution restrictions from December 24, 2024, to January 13, 2025.
Dec 4, 2024 15:00 - Jan 20, 2025 17:00 PST

Updated India Toll Numbers

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 2024 - 17:00 PST

Scheduled - Due to a change with our phone carrier, the following two India Premium Toll numbers are being decommissioned:

+91 XXXX 798004
+91 XXXX 798012

Accounts will still have other India Premium Toll available for use.

Please make sure to make any necessary updates in your Admin Portal (https://zoom.us/account/setting?tab=telephony) to ensure availability for use of the remaining India Premium Toll numbers on your account. Only if you are not already using the remaining numbers, currently scheduled meetings for 12/31/2024 and onward may need to be rescheduled so that the updated toll numbers will be reflected in newly scheduled meetings. If meeting invites are not updated to reflect the additional toll numbers, participants dialing in from India will not be able to join using the decommissioned number after 12/31/2024. Any newly created meetings scheduled after you’ve updated the numbers in your portal will be automatically updated with the remaining India Premium Toll number(s) for future invites.

To view your current and new numbers in order to make the above changes, please visit your Admin Portal. There you will be able to find all India Premium Toll numbers that will remain supported.
Nov 22, 2024 17:00 - Dec 31, 2024 17:00 PST

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Scheduled Maintenance

Upcoming TR/VN Data Center Consolidation Dec 30, 2024 17:00 - Dec 31, 2024 00:00 PST

Zoom is continuously optimizing our global footprint to improve performance and availability for our customers. With this, on December 30th, 2024 Zoom plans to decommission our TR (Toronto, CA) and VN (Vancouver, CA) data centers. Some of our newer data centers in YYZ (Toronto, CA) and YVR (Vancouver, CA) will become the primary replacements for TR and VN, with most customers already utilizing them.

Zoom customers using Conference Room Connector (CRC) to connect to Zoom meetings using Zoom CRC DNS domain names in TR and/or VN will not be affected by this change.

Zoom customers using Conference Room Connector (CRC) to connect to Zoom meetings using the below 2 old CRC IP addresses for the TR and/or VN datacenters must begin using the new CRC IP addresses before the decommissioning date. Please be advised that Zoom meeting invites sent before December 6th, 2024 may list the old TR and VN CRC IP addresses.

Location: Toronto, CA
Old Zoom Datacenter: TR
Old CRC IP address: 69.174.57.160
New Zoom Datacenter: YYZ
New CRC IP address: 159.124.168.213

Location: Vancouver, CA
Old Zoom Datacenter: VN
Old CRC IP address: 65.39.152.160
New Zoom Datacenter: YVR
New CRC IP address: 159.124.196.25

To ensure that customers are aware of this change, we are sending out this notification, along with some reminders on allow lists for firewalls or other controls that will ensure customers are not impacted in any way by these changes. Customers should not need to do any active changes provided they are following the guidance as provided in https://support.zoom.us/hc/en-us/articles/201362683-Zoom-network-firewall-or-proxy-server-settings. For any questions or concerns, please contact your account team or Zoom Support.

FAQ
What is changing? Zooms TR and VN data centers are being decommissioned in favor of newer data centers to support improved performance and availability.

When is this planned? December 30th, 2024

What do I, as a customer, need to do? In most cases nothing and the use of newer data centers such as YYZ and YVR will be automatic. Zoom customers using Conference Room Connector (CRC) to connect to Zoom meetings using the old CRC IP addresses for the TR and/or VN datacenters must begin using the new CRC IP addresses before the decommissioning date.

Do I need to update my firewall or other systems to allow communications with these new data centers? Following the guidelines in https://support.zoom.us/hc/en-us/articles/201362683-Zoom-network-firewall-or-proxy-server-settings will help customers connect to the available Zoom data centers globally. As Zoom scales to meet customer demand and enable future products, platform IP addresses and network ranges will change to accommodate service growth and seasonal load spikes. As these services and ranges frequently evolve, Zoom does not provide specific IP address ranges assigned to geographical locations.

Will this be the only data center change? As Zoom continuously optimizes our global footprint to improve performance and availability, the addition and removal of data centers is an ongoing process. Following the guidance in https://support.zoom.us/hc/en-us/articles/201362683-Zoom-network-firewall-or-proxy-server-settings will help customers connect to the available Zoom data centers.

Are there other options available to avoid having to allow many IP subnets? Zoom’s recommendation for secure and consistent access to Zoom services is to enable DNS-based inspection in network firewall and routing infrastructure. This helps provide a seamless collaboration experience both inside and outside your organization across Zoom’s global footprint.

Using DNS-based inspection, as your organization adopts new platform features or as Zoom’s infrastructure changes, additional IP range maintenance and firewall policy support should not be required to on-board these new cloud services using your infrastructure. In addition, Zoom provides optional settings in the Zoom account settings portal to customize data center locations for meeting and webinar data processing and storage locations for certain content data.
Posted on Dec 06, 2024 - 15:17 PST

Zoom SSO Certificate Rotation Dec 31, 2024 15:59-16:00 PST

Zoom will rotate its Single-Sign-On (SSO) certificates on Tuesday, December 31, 2024.

No action is required for customers using an identity provider (IDP) or configuration that supports dynamic metadata refresh, as your IDP will automatically download the latest Zoom certificate and rotate it into your account’s configuration starting Friday, November 22, 2024.

If automatic update is disabled or your IDP does not support automatic certificate rotation, your organization will need to manually rotate the certificate by December 31, 2024. If the certificate has not been rotated by then, your organization will be unable to utilize SSO services until the certificate has been updated.

For more information on rotating the SSO certificate, please see: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067680.

Note: if the SP Certificate box is not on your SSO configuration page, no action is required to rotate to the new certificate.
Posted on Nov 23, 2024 - 13:26 PST

Scheduled Zoom Software Quarterly Lifecycle Update (2/1/2025) Feb 1, 2025 17:00-18:00 PST

Zoom will be enforcing a new minimum version of all our Zoom clients and plugins, roughly 90 days from now on February 1, 2025. This affects the following products:
- Zoom app for meetings (Windows, macOS, Linux, iOS, Android, - Blackberry, and Intune)
- Zoom Rooms (including Zoom Room Controllers and companion whiteboards)
- Zoom Phone Appliances
- VDI Client and Plugin
- Meeting SDK (Native and Web)
- Video SDK (Native and Web)
- Video SDK UI Toolkit (Native and Web)
- Zoom Contact Center SDK (Native and Web)
- Zoom Node (including Meeting Connector ZC, MMR, and Conference Room Connector Hybrid)
- Zoom Phone Local Survivability (ZPLS) module

Please ensure your devices are updated to the latest version.

For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130

To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5
Posted on Nov 01, 2024 - 09:58 PDT

Past Incidents

Dec 8, 2024

No incidents reported today.

Dec 7, 2024

No incidents reported.

Dec 6, 2024

No incidents reported.

Dec 5, 2024

No incidents reported.

Dec 4, 2024

Unresolved incident: Restrictions on 0ABJ numbers for new orders and porting orders.

Dec 3, 2024

No incidents reported.

Dec 2, 2024

Announcing IP Address Changes (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Dec 2, 00:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Dec 1, 23:59 PST

Scheduled - Zoom will be removing 1 IP range from the Zoom Meeting and Cloud Room Connector services as those services, which has been migrated to Zoom’s larger contiguous ranges that have been previously announced. We recommend that network administrators, with Zoom specific firewall or network rules, update their systems as soon as possible in preparation.

Removed IP range:
16.63.29.0/24

Additionally, we are adding a list of subnet ranges which network administrators utilizing the HTTP Call Widget in the Zoom Contact Center Flow Editor should allow.

Network requests defined in Zoom Contact Center HTTP Call widget will originate from the following IP addresses:
3.235.96.0/23
134.224.0.0/16
170.114.0.0/16

Lastly, the following URLs will be deployed for Zoom Client certificate validation starting no earlier than 30 days from the posting of this notice. We recommend that network administrators with Zoom-specific firewall or network rules update their systems as soon as possible in preparation.

ocsp.sectigo.com
ocsp.usertrust.com
ocsp.comodoca.com
crl.sectigo.com
crl.usertrust.com
crl.comodoca.com
Oct 31, 10:50 PDT

Dec 1, 2024

Nov 30, 2024

No incidents reported.

Nov 29, 2024

No incidents reported.

Nov 28, 2024

Issue with the Zoom Billing

Resolved - This incident has been resolved.
Nov 28, 02:42 PST

Monitoring - We have resolved the issue with Zoom billing portal. We will continue to monitor and provide updates as we have them.
Nov 28, 02:29 PST

Identified - Our monitoring has detected issues with Zoom billing portal, we have identified and investigating the issue. We will provide updates as we have them.
Nov 28, 01:55 PST

Nov 27, 2024

Blocking of Non-10DLC Registered SMS/MMS Traffic

Completed - This scheduled enforcement date for Non-10DLC Registered SMS/MMS traffic has been postponed, and will be rescheduled to a later date.
Nov 27, 17:02 PST

Scheduled - Starting December 1, 2024, any SMS/MMS traffic originating from US/Canada toll or virtual service number, that is not registered with a fully approved 10DLC Campaign will be blocked by telecom carriers. If you experience an issue with sending SMS/MMS after this date, please ensure the telephone number is associated with an Approved 10DLC Campaign.
Nov 15, 11:18 PST

Nov 26, 2024

No incidents reported.

Nov 25, 2024

Scheduled Update to the Slow track versions for Clients (11/25/2024)

Completed - The scheduled maintenance has been completed.
Nov 25, 21:00 PST

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 25, 18:00 PST

Scheduled - Zoom will be updating the Slow track versions for Zoom clients (macOS, Windows, Linux, and Windows (VDI)) on November 25, 2024:

Windows: 6.2.7
Mac: 6.2.6
Linux: 6.2.6
Windows (VDI) 6.0.10

For more information, such as specific versions, please refer to the Zoom Minimum, Prompted, and Slow/Fast Update Versions support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061900
Nov 20, 16:44 PST

Resolved - This incident has been resolved.
Nov 25, 13:34 PST

Monitoring - The issue causing the healthcare integration login has been resolved. We will continue to monitor and provide updates as we have them.
Nov 25, 13:24 PST

Identified - We have identified the issue with our healthcare integration login. We will continue to provide updates as we have them.
Nov 25, 13:07 PST

Update - We continue to investigate the issue with our healthcare integration login. Zoom will provide updates as soon as more information is available.
Nov 25, 12:15 PST

Update - We continue to investigate the issue with our healthcare integration login. Zoom will provide updates as soon as more information is available.
Nov 25, 10:24 PST

Investigating - We are currently investigating an issue with our healthcare integration login. We will provide updates as we have them.
Nov 25, 09:05 PST

Nov 24, 2024

No incidents reported.