All Systems Operational

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For more information, please visit https://support.zoom.us

Zoom Meetings ? Operational
Zoom Video Webinars ? Operational
Zoom Phone Operational
Zoom Chat ? Operational
Zoom Website Operational
Zoom Dashboard & Reporting Operational
Download Center Operational
Web Portal Operational
Web Client Operational
Zoom Room Operational
Conference Room Connector Operational
Zoom Cloud Room Connector ? Operational
Zoom Connector for Cisco Operational
Zoom Connector for Polycom Operational
Cloud Recording Operational
Meeting Telephony Services ? Operational
Integrations Operational
Live Streaming Operational
Zoom Developer Platform Operational
Web SDK Operational
REST API Operational
Marketplace Operational
Webhooks Operational
Zoom Support Center Operational
Zoom Events ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
The following, new and updated IP subnet ranges will be deployed to Zoom resources starting no earlier than 30 days from the posting of this notice. We recommend that network administrators, with Zoom specific firewall or network rules, update their systems as soon as possible in preparation. A complete and updated list of network firewall IP ranges can be found on the Zoom Support site at: https://support.zoom.us/hc/en-us/articles/201362683

New IP address ranges:
20.203.158.80/28
20.203.190.192/26
Posted on Nov 2, 10:08 PDT
Past Incidents
Nov 27, 2021

No incidents reported today.

Nov 26, 2021

No incidents reported.

Nov 25, 2021
Resolved - We have resolved the issue causing a subset of users from Japan were unable to record the meetings. Customers who have selected different regions for the recordings were not impacted.

Start Time : 5:30 GMT
Repair Time: 9:00 GMT
Nov 25, 16:00 PST
Nov 24, 2021

No incidents reported.

Nov 23, 2021
Resolved - This incident has been resolved.
Nov 23, 15:22 PST
Monitoring - We have resolved the issue causing a subset of users to experience a delaying of Webhooks notifications. We will continue to provide updates as we have them.
Nov 23, 13:24 PST
Identified - We have identified an issue causing a subset of users to experience a delaying of Webhooks notifications. We will continue to provide updates as we have them.
Nov 23, 10:41 PST
Nov 22, 2021

No incidents reported.

Nov 21, 2021
Completed - The scheduled maintenance has been completed.
Nov 21, 01:03 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 17:03 PST
Scheduled - We will be providing an update to Zoom Phone. Please refer to https://support.zoom.us/hc/en-us/articles/360022782511 for more details. This update includes conference barge for shared line groups and digital signage integration for wallboards.

There is no operational impact. All services will be available during this scheduled update.
Nov 18, 11:26 PST
Nov 20, 2021
Completed - The scheduled maintenance has been completed.
Nov 20, 23:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 20, 18:01 PST
Scheduled - We will be performing routine maintenance on our Web Backend. Please refer to https://support.zoom.us/hc/en-us/articles/204758419 for more details. This update includes enhancements to the watermark feature and Personal Audio Conference.

There is no operational impact. All services will be available during this scheduled update.
Nov 19, 09:16 PST
Nov 19, 2021
Completed - The scheduled maintenance has been completed.
Nov 19, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 19, 09:00 PST
Scheduled - We will be performing maintenance on our Europe (Frankfurt) data center on November 20, 2021.

No new meetings will be started in the Frankfurt data center after 6:00PM CEST (9:00AM PDT 11/19) on November 20. However, at 6:00AM CEST on November 20 (9:00PM PDT 11/19), any meetings started in the Frankfurt data center that have been running for over 12 hours will be ended and can be manually restarted in a different data center.

Zoom Phone users registered to the Frankfurt data center will be automatically registered in an alternative datacenter starting at 12:00AM CEST on November 20 (3:00PM PDT 11/19). During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically. If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Amsterdam data center in addition to the Frankfurt data center. During the maintenance window, connectivity to Zoom’s Frankfurt data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Amsterdam data center. Traffic will continue to be routed through the Zoom Frankfurt data center once the maintenance is completed.
Oct 27, 10:26 PDT
Nov 18, 2021

No incidents reported.

Nov 17, 2021
Resolved - This incident has been resolved.
Nov 17, 10:42 PST
Monitoring - We have resolved the issue causing a subset of Zoom Phone users with Canadian numbers might experience intermittent inbound call issues. We will continue to monitor and provide updates as we have them.
Nov 16, 06:28 PST
Investigating - A subset of Zoom Phone users with Canadian numbers might experience intermittent inbound call issues (call drops, failing to set up, call quality). This does not impact outbound, extension to extension calls or BYOC customers.

We will provide updates as our underlying partners provide them.
Nov 15, 13:54 PST
Nov 16, 2021
Nov 15, 2021
Completed - The scheduled maintenance has been completed.
Nov 15, 09:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 00:00 PST
Scheduled - We will be providing a new version of our Mac, Windows, and Linux clients. They will be available for download at https://zoom.us/download. We will also be performing a staggered release for iOS and Android on applicable app stores. This update will include security enhancements.

Mac - https://support.zoom.us/hc/en-us/articles/201361963
Windows - https://support.zoom.us/hc/en-us/articles/201361953
Android - https://support.zoom.us/hc/en-us/articles/201361973
iOS - https://support.zoom.us/hc/en-us/articles/201361943
Linux - https://support.zoom.us/hc/en-us/articles/205759689

There is no operational impact. All services will be available during this scheduled update.
Nov 11, 16:17 PST
Nov 14, 2021
Completed - The scheduled maintenance has been completed.
Nov 14, 09:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 21:00 PST
Scheduled - We will be performing maintenance on our Toronto data center on November 14, 2021.

No new meetings will be started in the Toronto data center after 12:00PM EST (9:00AM PST) on November 13th. However, at 12:00AM EST on November 14th (9:00PM PST on 11/13), any meetings started in the Toronto data center that have been running for over 12 hours will be ended and can be manually restarted in a different data center.

Zoom Phone users registered to the Toronto data center will be automatically registered in an alternative datacenter starting at 6:00PM EST (3:00PM PST) on November 13th. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically. If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Vancouver data center in addition to the Toronto data center. During the maintenance window, connectivity to Zoom’s Toronto data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Vancouver data center. Traffic will continue to be routed through the Zoom Toronto center once the maintenance is completed.
Nov 4, 15:46 PDT
Nov 13, 2021
Completed - The scheduled maintenance has been completed.
Nov 13, 21:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 13, 19:00 PST
Scheduled - We will be performing maintenance on the Billing tab of our web portal on November 13, 2021.

From 7:00PM to 9:00PM PDT on November 13, existing customers will not be able to access the Billing tab of our web portal and will not be able to subscribe to new services, pay invoices, or update their payment methods.

Additionally, during the maintenance window, new customers attempting to sign up for paid Zoom services will be taken to a web page about the maintenance, offering them a free trial of the Zoom meetings service. They will be able to return to the Billing tab of the web portal to upgrade to the paid service after the maintenance is complete and before the trial expires.
Oct 4, 16:51 PDT
Completed - The scheduled maintenance has been completed.
Nov 13, 07:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 12, 19:03 PST
Scheduled - We will be performing maintenance on our Asia (Singapore) data center on November 13th, 2021.

No new meetings will be started in the Singapore data center after 11:00PM SGT (7:00AM PST) on November 12th. However, at 11:00AM SGT on November 13th (7:00PM PST on 11/12), any meetings started in the Singapore data center that have been running for over 12 hours will be ended and can be manually restarted in a different data center.

Zoom Phone users registered to the Singapore data center will be automatically registered in an alternative datacenter starting at 5:00AM SGT on November 13th. During the maintenance window, a brief disconnection may be experienced and notifications may be missed. If you get disconnected, the system will attempt to reconnect you automatically. If you are a BYOC (Bring Your Own Carrier) customer, please ensure that your Session Border Controller (SBC) is configured with alternate routing to Zoom’s Tokyo data center in addition to the Singapore data center. During the maintenance window, connectivity to Zoom’s Singapore data center will be blocked which will force calls from the Session Border Controller (SBC) to failover to Zoom’s Tokyo data center. Traffic will continue to be routed through the Zoom Singapore center once the maintenance is completed.
Nov 4, 15:35 PDT