In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 2024 - 17:00 PST
Scheduled - Due to a change with our phone carrier, the following two India Premium Toll numbers are being decommissioned:
+91 XXXX 798004 +91 XXXX 798012
Accounts will still have other India Premium Toll available for use.
Please make sure to make any necessary updates in your Admin Portal (https://zoom.us/account/setting?tab=telephony) to ensure availability for use of the remaining India Premium Toll numbers on your account. Only if you are not already using the remaining numbers, currently scheduled meetings for 12/31/2024 and onward may need to be rescheduled so that the updated toll numbers will be reflected in newly scheduled meetings. If meeting invites are not updated to reflect the additional toll numbers, participants dialing in from India will not be able to join using the decommissioned number after 12/31/2024. Any newly created meetings scheduled after you’ve updated the numbers in your portal will be automatically updated with the remaining India Premium Toll number(s) for future invites.
To view your current and new numbers in order to make the above changes, please visit your Admin Portal. There you will be able to find all India Premium Toll numbers that will remain supported.
Nov 22, 202417:00 - Dec 31, 202417:00 PST
Starting December 1, 2024, any SMS/MMS traffic originating from US/Canada toll or virtual service number, that is not registered with a fully approved 10DLC Campaign will be blocked by telecom carriers. If you experience an issue with sending SMS/MMS after this date, please ensure the telephone number is associated with an Approved 10DLC Campaign. Posted on
Nov 15, 2024 - 11:18 PST
Zoom will be removing 1 IP range from the Zoom Meeting and Cloud Room Connector services as those services, which has been migrated to Zoom’s larger contiguous ranges that have been previously announced. We recommend that network administrators, with Zoom specific firewall or network rules, update their systems as soon as possible in preparation.
Removed IP range: 16.63.29.0/24
Additionally, we are adding a list of subnet ranges which network administrators utilizing the HTTP Call Widget in the Zoom Contact Center Flow Editor should allow.
Network requests defined in Zoom Contact Center HTTP Call widget will originate from the following IP addresses: 3.235.96.0/23 134.224.0.0/16 170.114.0.0/16
Lastly, the following URLs will be deployed for Zoom Client certificate validation starting no earlier than 30 days from the posting of this notice. We recommend that network administrators with Zoom-specific firewall or network rules update their systems as soon as possible in preparation.
ocsp.sectigo.com ocsp.usertrust.com ocsp.comodoca.com crl.sectigo.com crl.usertrust.com crl.comodoca.com Posted on
Oct 31, 2024 - 10:50 PDT
Zoom will rotate its Single-Sign-On (SSO) certificates on Tuesday, December 31, 2024.
No action is required for customers using an identity provider (IDP) or configuration that supports dynamic metadata refresh, as your IDP will automatically download the latest Zoom certificate and rotate it into your account’s configuration starting Friday, November 22, 2024.
If automatic update is disabled or your IDP does not support automatic certificate rotation, your organization will need to manually rotate the certificate by December 31, 2024. If the certificate has not been rotated by then, your organization will be unable to utilize SSO services until the certificate has been updated.
Note: if the SP Certificate box is not on your SSO configuration page, no action is required to rotate to the new certificate. Posted on
Nov 23, 2024 - 13:26 PST
Zoom will be enforcing a new minimum version of all our Zoom clients and plugins, roughly 90 days from now on February 1, 2025. This affects the following products: - Zoom app for meetings (Windows, macOS, Linux, iOS, Android, - Blackberry, and Intune) - Zoom Rooms (including Zoom Room Controllers and companion whiteboards) - Zoom Phone Appliances - VDI Client and Plugin - Meeting SDK (Native and Web) - Video SDK (Native and Web) - Video SDK UI Toolkit (Native and Web) - Zoom Contact Center SDK (Native and Web) - Zoom Node (including Meeting Connector ZC, MMR, and Conference Room Connector Hybrid) - Zoom Phone Local Survivability (ZPLS) module
Please ensure your devices are updated to the latest version.
Resolved -
This incident has been resolved.
Nov 25, 13:34 PST
Monitoring -
The issue causing the healthcare integration login has been resolved. We will continue to monitor and provide updates as we have them.
Nov 25, 13:24 PST
Identified -
We have identified the issue with our healthcare integration login. We will continue to provide updates as we have them.
Nov 25, 13:07 PST
Update -
We continue to investigate the issue with our healthcare integration login. Zoom will provide updates as soon as more information is available.
Nov 25, 12:15 PST
Update -
We continue to investigate the issue with our healthcare integration login. Zoom will provide updates as soon as more information is available.
Nov 25, 10:24 PST
Investigating -
We are currently investigating an issue with our healthcare integration login. We will provide updates as we have them.
Nov 25, 09:05 PST
Resolved -
This incident has been resolved.
Nov 22, 21:54 PST
Monitoring -
We have resolved the issue with live meeting dashboard for customers in Saudi Arabia. We will continue to monitor and provide updates as we have them.
Nov 22, 21:40 PST
Identified -
We have identified the issue with live meeting dashboard for customers in Saudi Arabia, We will continue to provide updates as we have them.
Nov 22, 21:13 PST
Investigating -
Our monitoring has detected issues with live meeting dashboard for customers in Saudi Arabia, we are currently investigating and will provide updates as we have them.
Nov 22, 20:53 PST
Resolved -
This incident has been resolved.
Nov 20, 10:10 PST
Monitoring -
We have resolved the intermittent issue with Zoom AIC for meeting summary and meeting query. We will continue to monitor and provide updates as we have them.
Nov 20, 09:31 PST
Identified -
We have identified the intermittent issue with Zoom AIC for meeting summary and meeting query. We will provide updates as we have them.
Nov 20, 09:27 PST
Investigating -
We are currently investigating an intermittent issue with Zoom AIC for meeting summary and meeting query. We will provide updates as we have them.
Nov 20, 09:07 PST
Resolved -
This incident has been resolved.
Nov 18, 10:18 PST
Monitoring -
We have resolved the issue with a subset of customers experiencing an issue with Zoom Virtual Agent. We will continue to monitor and provide updates as we have them.
Nov 18, 09:58 PST
Identified -
If a customer retrained and published an intent between 1:00 11/16/2024 and 17:00 11/18/2024 UTC, please make changes to the intent (e.g. remove/add training phrases) and then retrain, republish the intent.
Nov 18, 09:28 PST
Investigating -
We are seeing a subset of customers experiencing an issue with Zoom Virtual Agent. We will provide updates as we have them.
Nov 18, 09:17 PST
Resolved -
From 3:23 UTC 11/17/2024 to 2:00 UTC 11/18/2024, a subset of customers may have experienced an issue with viewing real time adherence report for Workforce Management. The incident has been resolved.
Nov 17, 18:07 PST
Resolved -
This incident has been resolved.
Nov 17, 09:57 PST
Monitoring -
We have resolved the issue with Zoom's services in Saudi Arabia region. We will continue to monitor and provide updates as we have them.
Nov 17, 09:46 PST
Update -
We continue to work to address the identified issue with Zoom's services in Saudi Arabia region. Zoom will provide updates as soon as there is more information to share.
Nov 17, 09:27 PST
Identified -
We have identified the issue with Zoom's services in Saudi Arabia region, Zoom will provide updates as soon as there is more information to share.
Nov 17, 07:30 PST
Update -
We continue to investigate the issue, We will provide more updates as we have them.
Nov 17, 06:43 PST
Investigating -
Our monitoring has detected service degradation with Zoom's services in Saudi Arabia. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Nov 17, 06:27 PST
Resolved -
This incident has been resolved.
Nov 12, 12:22 PST
Monitoring -
We have resolved the issue where users may have experienced issues with Zoom Rooms Management, Device Management and Workspace Reservation pages. We will continue to monitor and provide updates as we have them.
Nov 12, 10:52 PST
Investigating -
We have detected an issue where users may be experiencing issues with Zoom Rooms Management, Device Management and Workspace Reservation pages. We will provide updates as we have them.
Nov 12, 10:07 PST
Resolved -
On 11/12/2024 from 16:20 to 18:10 UTC a subset of customer may have experienced an issue with Zoom Phone Devices configuration or firmware update as well as call control features.
Nov 12, 10:42 PST