Zoom Status

All Systems Operational

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For more information, please visit https://support.zoom.us

Zoom Blog Operational

Zoom Chat Operational

Chat Messaging: Peer To Peer Messaging, History, Channels, Push Notifications Operational

User Profiles and Presence Operational

File Transfers: File, Video, Pictures, Voice Operational

Archive Message: Archiving IM message with Third-parties and Email Notifications Operational

Search Operational

Zoom AIC Operational

Profile Card Operational

Zoom Clips Operational

Zoom Community Operational

Zoom Contact Center - Global Operational

Web Portal (Admin/Users/Provisioning) Operational

Desktop Client (Supervisors/Agents) Operational

Web Client (Supervisors/Agents) Operational

3rd Party Integration Clients (e.g. Salesforce, ServiceNow, Zendesk, Meta) Operational

Reporting Service Operational

Developer Platform (APIs/Webhooks) Operational

Developer Platform (SDKs) Operational

Zoom Contact Center Operational

Zoom Workforce Management Operational

SMS Operational

PSTN Operational

Provider Exchange (PEX) Operational

BYOC Operational

Zoom AIC Operational

Zoom Contact Center - APAC Operational

Zoom Contact Center Operational

Voice (Inbound/Outbound) Operational

Video (Inbound/Outbound) Operational

Chat (Inbound/Outbound) Operational

3rd Party Messaging/Social (Inbound/Outbound) Operational

Email (Inbound) Operational

Outbound Dialers Operational

Remote Control Operational

AI Expert Assist Operational

Recording Service Operational

Zoom Contact Center - AUSTRALIA Operational

Zoom Contact Center Operational

Voice (Inbound/Outbound) Operational

Video (Inbound/Outbound) Operational

Chat (Inbound/Outbound) Operational

3rd Party Messaging/Social (Inbound/Outbound) Operational

Email (Inbound) Operational

Outbound Dialers Operational

Remote Control Operational

AI Expert Assist Operational

Recording Service Operational

BYOC - Premises Operational

Zoom Contact Center - EMEA Operational

Zoom Contact Center Operational

Voice (Inbound/Outbound) Operational

Video (Inbound/Outbound) Operational

Chat (Inbound/Outbound) Operational

3rd Party Messaging/Social (Inbound/Outbound) Operational

Email (Inbound) Operational

Outbound Dialers Operational

Remote Control Operational

AI Expert Assist Operational

Recording Service Operational

BYOC - Premises Operational

Zoom Contact Center - JAPAN Operational

Zoom Contact Center Operational

Voice (Inbound/Outbound) Operational

Video (Inbound/Outbound) Operational

Chat (Inbound/Outbound) Operational

3rd Party Messaging/Social (Inbound/Outbound) Operational

Email (Inbound) Operational

Outbound Dialers Operational

Remote Control Operational

AI Expert Assist Operational

Recording Service Operational

BYOC - Premises Operational

Zoom Contact Center - LATIN AMERICA Operational

Zoom Contact Center Operational

Voice (Inbound/Outbound) Operational

Video (Inbound/Outbound) Operational

Chat (Inbound/Outbound) Operational

3rd Party Messaging/Social (Inbound/Outbound) Operational

Email (Inbound) Operational

Outbound Dialers Operational

Remote Control Operational

AI Expert Assist Operational

Recording Service Operational

Zoom Contact Center - NORTH AMERICA Operational

Zoom Contact Center Operational

Voice (Inbound/Outbound) Operational

Video (Inbound/Outbound) Operational

Chat (Inbound/Outbound) Operational

SMS (Inbound/Outbound) Operational

3rd Party Messaging/Social (Inbound/Outbound) Operational

Email (Inbound) Operational

Outbound Dialers Operational

Remote Control Operational

AI Expert Assist Operational

Recording Service Operational

BYOC - Premises Operational

Zoom Developer Platform Operational

Web SDK Operational

REST API Operational

Marketplace Operational

Webhooks Operational

Developer Documentation Website Operational

Zoom Video SDK Operational

Cloud Recording Operational

Dashboard Operational

Calling Out Operational

Zoom Docs Operational

Zoom Events Operational

Zoom Mail Operational

Calendar Operational

Mail Operational

Zoom Scheduler Operational

Zoom Meetings Operational

In-Meeting Chat/Polling Operational

Archiving Operational

Live Transcription Operational

Closed Captioning Operational

Live Streaming Operational

Meeting Dial-in/Telephony Operational

Zoom Conference Room Connector Operational

Recording Operational

Zoom Meeting Invite Operational

SIP Connected Audio (SCA) Operational

Zoom for Intune Operational

Zoom Whiteboard Operational

Zoom Webinars Operational

Zoom AIC Operational

SMS (Send meeting invite via SMS) Operational

Zoom Notes Operational

Zoom Phone - Global Operational

Web Portal (Admin/Users/Provisioning/Dashboard & Reporting) Operational

Third Party Contact Center Integration (Five9/Twilio/Talkdesk/inContact/Genesys) Operational

Integration (API/Webhook) Operational

Cisco Rooms registered to Zoom Phone Operational

Polycom Rooms registered to Zoom Phone Operational

Calling (Inbound/Outbound) Operational

Zoom Phone Node Service Operational

SMS Operational

Zoom AIC Operational

PSTN Operational

Voicemail/Recording/Call Log Operational

Zoom Phone - APAC Operational

Zoom Phone Operational

Calling (Inbound/Outbound) Operational

Devices (Softphones/Deskphones) Operational

BYOC - Premises Operational

Provider Exchange Operational

Emergency Calling Operational

Recording Service Operational

Zoom Phone - AUSTRALIA Operational

Zoom Phone Operational

Calling (Inbound/Outbound) Operational

Devices (Softphones/Deskphones) Operational

BYOC - Premises Operational

Provider Exchange Operational

Emergency Calling Operational

Recording Service Operational

SMS/MMS (Inbound/Outbound) Operational

Zoom Phone - EMEA Operational

Zoom Phone Operational

Calling (Inbound/Outbound) Operational

Devices (Softphones/Deskphones) Operational

BYOC - Premises Operational

Provider Exchange Operational

Emergency Calling Operational

Recording Service Operational

SMS/MMS (Inbound/Outbound) Operational

Zoom Phone - HONG KONG/CHINA Operational

Zoom Phone Operational

Calling (Inbound/Outbound) Operational

Devices (Softphones/Deskphones) Operational

BYOC - Premises Operational

Provider Exchange Operational

Emergency Calling Operational

Recording Service Operational

Zoom Phone - JAPAN Operational

Zoom Phone Operational

Calling (Inbound/Outbound) Operational

Devices (Softphones/Deskphones) Operational

BYOC - Premises Operational

Provider Exchange Operational

Emergency Calling Operational

Recording Service Operational

Zoom Phone - LATIN AMERICA Operational

Zoom Phone Operational

Calling (Inbound/Outbound) Operational

Devices (Softphones/Deskphones) Operational

BYOC - Premises Operational

Provider Exchange Operational

Emergency Calling Operational

Recording Service Operational

Zoom Phone - NORTH AMERICA Operational

Zoom Phone Operational

Calling (Inbound/Outbound) Operational

SMS/MMS (Inbound/Outbound) Operational

Devices (Softphones/Deskphones) Operational

BYOC - Premises Operational

Provider Exchange Operational

Emergency Calling Operational

Recording Service Operational

Zoom Revenue Accelerator Operational

Deals Operational

Email Notifications Operational

Conversation Analytics Operational

Recordings Operational

Zoom Rooms Operational

Zoom Rooms Digital Signage Operational

Zoom Workspace Reservation Operational

Zoom Visitor Management Operational

Zoom Subscriptions Operational

Zoom Support Operational

Knowledge Base Operational

Chatbot Operational

Ticketing Operational

Phone Support Operational

Zoom Virtual Agent Operational

Zoom Website Operational

Zoom Dashboard & Reporting Operational

Download Center Operational

Web Portal Operational

Web Client Operational

Zoom Rooms Operational

Integrations/Calendar/Plug-In/Add-In Operational

Zoom Learning Center Operational

Zoom Workforce Management Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Scheduled Zoom Software Quarterly Lifecycle Update (11/2/2024) Nov 2, 2024 17:00-18:00 PDT

Zoom will be enforcing a new minimum version of all our Zoom clients and plugins, roughly 90 days from now on November 2, 2024. This affects the following products:

- Zoom app for meetings (Windows, macOS, Linux, iOS, Android, Blackberry, and Intune)
- Zoom Rooms (including Zoom Room Controllers and companion whiteboards)
- Zoom Phone Appliances
- VDI Client and Plugin
- Virtual Room Connector
- Meetings Connector
- Recording Connector
- Meetings SDK (Native and Web)
- Video SDK (Native and Web)
- Zoom Contact Center SDK (Native)
- Zoom Node (including Meeting Connector ZC and MMR)
- Zoom Phone Local Survivability (ZPLS) module

Please ensure your devices are updated to the latest version.

For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130

To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5
Posted on Aug 01, 2024 - 16:38 PDT

Past Incidents

Sep 20, 2024

No incidents reported today.

Sep 19, 2024

No incidents reported.

Sep 18, 2024

Issue with AI Companion's Team chat compose and thread summary in USA

Resolved - This incident has been resolved.
Sep 18, 01:39 PDT

Monitoring - We have resolved the issue, We will continue to monitor and provide updates as we have them.
Sep 18, 01:23 PDT

Update - We continue to investigate service degradation affecting a subset of users in the USA who are experiencing issues with AI Companion Chat Compose, thread summaries, and content generation for the AI Companion whiteboard service. Please note that live transcription during Zoom meetings is functioning normally and is not impacted. Our engineers are currently assessing the impact and root cause of the other services. Zoom will provide updates as soon as more information is available
Sep 18, 00:36 PDT

Update - We continue to investigate service degradation affecting a subset of users in the USA who are experiencing issues with AI Companion Chat Compose, thread summaries,content generation for the AI Companion whiteboard service and Live transcription with Zoom meetings. Our engineers are currently assessing the impact and root cause. Zoom will provide updates as soon as more information is available.
Sep 17, 23:38 PDT

Investigating - Our monitoring has detected service degradation where a subset of users in USA are experiencing issues with AI Companion Chat Compose and thread summary, Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Sep 17, 23:00 PDT

Sep 17, 2024

Sep 16, 2024

Issue with Zoom CRC and Zoom Phone recordings/call logs in Brazil

Resolved - This incident has been resolved.
Sep 16, 17:18 PDT

Monitoring - The issue causing intermittent issues with Zoom Conference Room Connector, and an intermittent delay with Zoom Phone recordings and call logs in Brazil has been resolved. We will continue to monitor and provide updates as we have them.
Sep 16, 17:00 PDT

Investigating - We are investigating an issue causing intermittent issues with Zoom Conference Room Connector, and an intermittent delay with Zoom Phone recordings and call logs in Brazil. We will provide updates as we have them.
Sep 16, 15:49 PDT

Sep 15, 2024

No incidents reported.

Sep 14, 2024

Issue with Zoom Recordings

Resolved - On 9/14/2024, between 12:25:25(UTC) to 14:13:54(UTC), a subset of users in India may have experienced issues with Zoom Recordings. This incident has been resolved.
Sep 14, 12:43 PDT

Zoom Workforce Management Update: 9/14/2024 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Sep 14, 02:01 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 17:01 PDT

Scheduled - We will be providing an update to Zoom Workforce Management. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068337 for more details. This update includes user-based permissions notifications.

There is no operational impact. All services will be available during this scheduled update.
Sep 12, 10:20 PDT

Zoom Contact Center Update: 9/14/2024 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Sep 14, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 17:00 PDT

Scheduled - We will be providing an update to Zoom Contact Center. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067626 for more details. This update includes user settings templates that allow administrators to create and manage predefined user settings profiles.

There is no operational impact. All services will be available during this scheduled update.
Sep 12, 10:17 PDT

Zoom Phone Update: 9/14/2024 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Sep 14, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 17:01 PDT

Scheduled - We will be providing an update to Zoom Phone. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062333 for more details. This update includes an in-call dialpad and telephony shortcuts for the Zoom Assistant.

For Japan SIP zones in Tokyo and Osaka, there is a separate maintenance window: 9/14 8:00AM - 10:00AM PDT (9/15 00:00AM - 2:00 AM JST)

There is no operational impact. All services will be available during this scheduled update.
Sep 12, 14:01 PDT

Zoom Virtual Agent Update: 9/14/2024 (No Operational Impact)

Completed - The scheduled maintenance has been completed.
Sep 14, 02:00 PDT

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 13, 17:00 PDT

Scheduled - We will be providing an update to Zoom Virtual Agent. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067812 for more details. This update includes the ability to test experience for campaigns and bot flows.

There is no operational impact. All services will be available during this scheduled update.
Sep 9, 11:08 PDT

Sep 13, 2024

Sep 12, 2024

No incidents reported.

Sep 11, 2024

No incidents reported.

Sep 10, 2024

No incidents reported.

Sep 9, 2024

A subset of customers experiencing an issue with Zoom chat and notification service in APAC region

Resolved - This incident has been resolved.
Sep 9, 21:14 PDT

Monitoring - We have mitigated the issue with degraded performance and will continue to monitor and provide updates as we have them.
Sep 9, 21:04 PDT

Update - We continue to work towards a resolution and will provide more updates as they become available.
Sep 9, 20:53 PDT

Identified - We have identified the issue which impacts a subset of users in APAC region facing service degradation with Zoom chat, notification service and Zoom Rooms. We will provide more updates as we have them.
Sep 9, 20:20 PDT

Update - We continue to investigate the issue which impacts a subset of users in APAC region facing service degradation with Zoom chat, notification service and Zoom Rooms. Our engineers are currently investigating the issue. Zoom will provide updates as soon as there is more information to share.
Sep 9, 20:03 PDT

Investigating - We have received reports of a subset of users in Australia and Singapore facing service degradation with Zoom chat and notification service. Our engineers are currently investigating the issue. Zoom will provide updates as soon as there is more information to share.
Sep 9, 19:29 PDT

Sep 8, 2024

No incidents reported.

Sep 7, 2024

No incidents reported.

Sep 6, 2024

Issue with delayed push notifications

Resolved - This incident has been resolved.
Sep 6, 19:47 PDT

Monitoring - We have resolved the issue causing delayed push notifications to Android, Mac and Zoom Room devices, impacting peer to peer messaging, Zoom Phone call log, history, push notifications, Zoom Room status etc. We will continue to monitor and provide updates as we have them.
Sep 6, 19:29 PDT

Update - We are continuing to investigate the issue causing delayed push notifications to Android, Mac and Zoom Room devices, impacting peer to peer messaging, Zoom Phone call log, history, push notifications, zoom room status etc. We will continue to provide updates as we have them.
Sep 6, 18:24 PDT

Investigating - We are investigating an issue causing delayed push notifications to Android, Mac and Zoom Room devices, impacting peer to peer messaging, Zoom Phone call log, history, push notifications, zoom room status etc. We will provide updates as we have them.
Sep 6, 17:40 PDT