Zoom Service Status
Updated India Toll Numbers
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 22, 2024 - 17:00 PST
Scheduled - Due to a change with our phone carrier, the following two India Premium Toll numbers are being decommissioned:

+91 XXXX 798004
+91 XXXX 798012

Accounts will still have other India Premium Toll available for use.

Please make sure to make any necessary updates in your Admin Portal (https://zoom.us/account/setting?tab=telephony) to ensure availability for use of the remaining India Premium Toll numbers on your account. Only if you are not already using the remaining numbers, currently scheduled meetings for 12/31/2024 and onward may need to be rescheduled so that the updated toll numbers will be reflected in newly scheduled meetings. If meeting invites are not updated to reflect the additional toll numbers, participants dialing in from India will not be able to join using the decommissioned number after 12/31/2024. Any newly created meetings scheduled after you’ve updated the numbers in your portal will be automatically updated with the remaining India Premium Toll number(s) for future invites.

To view your current and new numbers in order to make the above changes, please visit your Admin Portal. There you will be able to find all India Premium Toll numbers that will remain supported.
Nov 22, 2024 17:00 - Dec 31, 2024 17:00 PST

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Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Update to the Slow track versions for Clients (11/25/2024) Nov 25, 2024 18:00-21:00 PST
Zoom will be updating the Slow track versions for Zoom clients (macOS, Windows, Linux, and Windows (VDI)) on November 25, 2024:

Windows: 6.2.7
Mac: 6.2.6
Linux: 6.2.6
Windows (VDI) 6.0.10

For more information, such as specific versions, please refer to the Zoom Minimum, Prompted, and Slow/Fast Update Versions support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061900
Posted on Nov 20, 2024 - 16:44 PST
Blocking of Non-10DLC Registered SMS/MMS Traffic Nov 30, 2024 16:00 - Dec 6, 2024 18:00 PST
Starting December 1, 2024, any SMS/MMS traffic originating from US/Canada toll or virtual service number, that is not registered with a fully approved 10DLC Campaign will be blocked by telecom carriers. If you experience an issue with sending SMS/MMS after this date, please ensure the telephone number is associated with an Approved 10DLC Campaign.
Posted on Nov 15, 2024 - 11:18 PST
Announcing IP Address Changes (No Operational Impact) Dec 1, 2024 23:59 - Dec 2, 2024 00:00 PST
Zoom will be removing 1 IP range from the Zoom Meeting and Cloud Room Connector services as those services, which has been migrated to Zoom’s larger contiguous ranges that have been previously announced. We recommend that network administrators, with Zoom specific firewall or network rules, update their systems as soon as possible in preparation.

Removed IP range:
16.63.29.0/24

Additionally, we are adding a list of subnet ranges which network administrators utilizing the HTTP Call Widget in the Zoom Contact Center Flow Editor should allow.

Network requests defined in Zoom Contact Center HTTP Call widget will originate from the following IP addresses:
3.235.96.0/23
134.224.0.0/16
170.114.0.0/16

Lastly, the following URLs will be deployed for Zoom Client certificate validation starting no earlier than 30 days from the posting of this notice. We recommend that network administrators with Zoom-specific firewall or network rules update their systems as soon as possible in preparation.

ocsp.sectigo.com
ocsp.usertrust.com
ocsp.comodoca.com
crl.sectigo.com
crl.usertrust.com
crl.comodoca.com
Posted on Oct 31, 2024 - 10:50 PDT
Zoom SSO Certificate Rotation Dec 31, 2024 15:59-16:00 PST
Zoom will rotate its Single-Sign-On (SSO) certificates on Tuesday, December 31, 2024.

No action is required for customers using an identity provider (IDP) or configuration that supports dynamic metadata refresh, as your IDP will automatically download the latest Zoom certificate and rotate it into your account’s configuration starting Friday, November 22, 2024.

If automatic update is disabled or your IDP does not support automatic certificate rotation, your organization will need to manually rotate the certificate by December 31, 2024. If the certificate has not been rotated by then, your organization will be unable to utilize SSO services until the certificate has been updated.

For more information on rotating the SSO certificate, please see: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067680.

Note: if the SP Certificate box is not on your SSO configuration page, no action is required to rotate to the new certificate.
Posted on Nov 23, 2024 - 13:26 PST
Scheduled Zoom Software Quarterly Lifecycle Update (2/1/2025) Feb 1, 2025 17:00-18:00 PST
Zoom will be enforcing a new minimum version of all our Zoom clients and plugins, roughly 90 days from now on February 1, 2025. This affects the following products:
- Zoom app for meetings (Windows, macOS, Linux, iOS, Android, - Blackberry, and Intune)
- Zoom Rooms (including Zoom Room Controllers and companion whiteboards)
- Zoom Phone Appliances
- VDI Client and Plugin
- Meeting SDK (Native and Web)
- Video SDK (Native and Web)
- Video SDK UI Toolkit (Native and Web)
- Zoom Contact Center SDK (Native and Web)
- Zoom Node (including Meeting Connector ZC, MMR, and Conference Room Connector Hybrid)
- Zoom Phone Local Survivability (ZPLS) module

Please ensure your devices are updated to the latest version.

For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130

To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5
Posted on Nov 01, 2024 - 09:58 PDT
Past Incidents
Nov 25, 2024
Login issues with Ellkay Integration Services
Resolved - This incident has been resolved.
Nov 25, 13:34 PST
Monitoring - The issue causing the healthcare integration login has been resolved. We will continue to monitor and provide updates as we have them.
Nov 25, 13:24 PST
Identified - We have identified the issue with our healthcare integration login. We will continue to provide updates as we have them.
Nov 25, 13:07 PST
Update - We continue to investigate the issue with our healthcare integration login. Zoom will provide updates as soon as more information is available.
Nov 25, 12:15 PST
Update - We continue to investigate the issue with our healthcare integration login. Zoom will provide updates as soon as more information is available.
Nov 25, 10:24 PST
Investigating - We are currently investigating an issue with our healthcare integration login. We will provide updates as we have them.
Nov 25, 09:05 PST
Nov 24, 2024

No incidents reported.

Nov 23, 2024

No incidents reported.

Nov 22, 2024
Issue with live meeting dashboard
Resolved - This incident has been resolved.
Nov 22, 21:54 PST
Monitoring - We have resolved the issue with live meeting dashboard for customers in Saudi Arabia. We will continue to monitor and provide updates as we have them.
Nov 22, 21:40 PST
Identified - We have identified the issue with live meeting dashboard for customers in Saudi Arabia, We will continue to provide updates as we have them.
Nov 22, 21:13 PST
Investigating - Our monitoring has detected issues with live meeting dashboard for customers in Saudi Arabia, we are currently investigating and will provide updates as we have them.
Nov 22, 20:53 PST
Nov 21, 2024

No incidents reported.

Nov 20, 2024
Issue with Zoom AIC
Resolved - This incident has been resolved.
Nov 20, 10:10 PST
Monitoring - We have resolved the intermittent issue with Zoom AIC for meeting summary and meeting query. We will continue to monitor and provide updates as we have them.
Nov 20, 09:31 PST
Identified - We have identified the intermittent issue with Zoom AIC for meeting summary and meeting query. We will provide updates as we have them.
Nov 20, 09:27 PST
Investigating - We are currently investigating an intermittent issue with Zoom AIC for meeting summary and meeting query. We will provide updates as we have them.
Nov 20, 09:07 PST
Nov 19, 2024

No incidents reported.

Nov 18, 2024
Issue with Zoom Virtual Agent
Resolved - This incident has been resolved.
Nov 18, 10:18 PST
Monitoring - We have resolved the issue with a subset of customers experiencing an issue with Zoom Virtual Agent. We will continue to monitor and provide updates as we have them.
Nov 18, 09:58 PST
Identified - If a customer retrained and published an intent between 1:00 11/16/2024 and 17:00 11/18/2024 UTC, please make changes to the intent (e.g. remove/add training phrases) and then retrain, republish the intent.
Nov 18, 09:28 PST
Investigating - We are seeing a subset of customers experiencing an issue with Zoom Virtual Agent. We will provide updates as we have them.
Nov 18, 09:17 PST
Nov 17, 2024
Issue with Workforce Management
Resolved - From 3:23 UTC 11/17/2024 to 2:00 UTC 11/18/2024, a subset of customers may have experienced an issue with viewing real time adherence report for Workforce Management. The incident has been resolved.
Nov 17, 18:07 PST
Service degradation with Zoom's services in Saudi Arabia
Resolved - This incident has been resolved.
Nov 17, 09:57 PST
Monitoring - We have resolved the issue with Zoom's services in Saudi Arabia region. We will continue to monitor and provide updates as we have them.
Nov 17, 09:46 PST
Update - We continue to work to address the identified issue with Zoom's services in Saudi Arabia region. Zoom will provide updates as soon as there is more information to share.
Nov 17, 09:27 PST
Identified - We have identified the issue with Zoom's services in Saudi Arabia region, Zoom will provide updates as soon as there is more information to share.
Nov 17, 07:30 PST
Update - We continue to investigate the issue, We will provide more updates as we have them.
Nov 17, 06:43 PST
Investigating - Our monitoring has detected service degradation with Zoom's services in Saudi Arabia. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Nov 17, 06:27 PST
Zoom Workforce Management Update: 11/17/2024 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Nov 17, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 17:01 PST
Scheduled - We will be providing an update to Zoom Workforce Management. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068337 for more details. This update includes user experience enhancements to the forecasting grid.

There is no operational impact. All services will be available during this scheduled update.
Nov 12, 15:22 PST
Zoom Phone Update: 11/17/2024 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Nov 17, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 16, 17:00 PST
Scheduled - We will be providing an update to Zoom Phone. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062333 for more details. This update includes speed dial key support for a shared mobile experience.

For Japan SIP zones in Tokyo and Osaka, there is a separate maintenance window: 11/17/2024 8:00AM - 10:00AM PST (11/18/2024 01:00 - 3:00 JST)

There is no operational impact. All services will be available during this scheduled update.
Nov 8, 11:28 PST
Nov 16, 2024
Zoom Contact Center Update: 11/16/2024 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Nov 16, 02:01 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 17:00 PST
Scheduled - We will be providing an update to Zoom Contact Center. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067626 for more details. This update includes a CTI extension for the Zoom Contact Center.

There is no operational impact. All services will be available during this scheduled update.
Nov 12, 10:58 PST
Zoom Virtual Agent Update: 11/16/2024 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Nov 16, 02:00 PST
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Nov 15, 17:00 PST
Scheduled - We will be providing an update to Zoom Virtual Agent. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067812 for more details. This update includes variable integration for AI answer generation.

There is no operational impact. All services will be available during this scheduled update.
Nov 11, 18:34 PST
Nov 15, 2024
Nov 14, 2024

No incidents reported.

Nov 13, 2024

No incidents reported.

Nov 12, 2024
Issue with Zoom Rooms management page, Device Management and Workspace Reservation
Resolved - This incident has been resolved.
Nov 12, 12:22 PST
Monitoring - We have resolved the issue where users may have experienced issues with Zoom Rooms Management, Device Management and Workspace Reservation pages. We will continue to monitor and provide updates as we have them.
Nov 12, 10:52 PST
Investigating - We have detected an issue where users may be experiencing issues with Zoom Rooms Management, Device Management and Workspace Reservation pages. We will provide updates as we have them.
Nov 12, 10:07 PST
Issue with Zoom Phone Devices
Resolved - On 11/12/2024 from 16:20 to 18:10 UTC a subset of customer may have experienced an issue with Zoom Phone Devices configuration or firmware update as well as call control features.
Nov 12, 10:42 PST
Nov 11, 2024

No incidents reported.

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