Zoom Service Status
All Systems Operational

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For more information, please visit https://support.zoom.us

Zoom Blog ? Operational
Zoom Chat Operational
Zoom Chat ? Operational
Chat Messaging: Peer To Peer Messaging, History, Channels, Push Notifications Operational
User Profiles and Presence Operational
File Transfers: File, Video, Pictures, Voice Operational
Archive Message: Archiving IM message with Third-parties and Email Notifications Operational
Search Operational
Zoom AIC Operational
Profile Card Operational
Zoom Clips Operational
Zoom Community Operational
Zoom Contact Center - Global Operational
Web Portal (Admin/Users/Provisioning) Operational
Desktop Client (Supervisors/Agents) Operational
Web Client (Supervisors/Agents) Operational
3rd Party Integration Clients (e.g. Salesforce, ServiceNow, Zendesk, Meta) Operational
Reporting Service Operational
Developer Platform (APIs/Webhooks) Operational
Developer Platform (SDKs) Operational
Zoom Contact Center Operational
Zoom Workforce Management Operational
SMS Operational
PSTN Operational
Provider Exchange (PEX) Operational
BYOC Operational
Zoom AIC Operational
Zoom Contact Center - APAC Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
Zoom Contact Center - AUSTRALIA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
BYOC - Premises Operational
Zoom Contact Center - EMEA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
BYOC - Premises Operational
Zoom Contact Center - JAPAN Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
BYOC - Premises Operational
Zoom Contact Center - LATIN AMERICA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
Zoom Contact Center - NORTH AMERICA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
SMS (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
BYOC - Premises Operational
Zoom Developer Platform Operational
Web SDK Operational
REST API Operational
Marketplace Operational
Webhooks Operational
Developer Documentation Website Operational
Zoom Video SDK Operational
Cloud Recording Operational
Dashboard Operational
Calling Out Operational
Zoom Docs Operational
Zoom Events ? Operational
Zoom Mail Operational
Calendar Operational
Mail Operational
Zoom Scheduler Operational
Zoom AIC Operational
Zoom Meetings Operational
Zoom Meetings ? Operational
In-Meeting Chat/Polling Operational
Archiving Operational
Live Transcription Operational
Closed Captioning Operational
Live Streaming Operational
Meeting Dial-in/Telephony ? Operational
Zoom Conference Room Connector ? Operational
Recording Operational
Zoom Meeting Invite Operational
SIP Connected Audio (SCA) Operational
Zoom for Intune Operational
Zoom Whiteboard Operational
Zoom Webinars ? Operational
Zoom AIC Operational
SMS (Send meeting invite via SMS) Operational
Zoom Notes Operational
Zoom Phone - Global Operational
Web Portal (Admin/Users/Provisioning/Dashboard & Reporting) Operational
Third Party Contact Center Integration (Five9/Twilio/Talkdesk/inContact/Genesys) Operational
Integration (API/Webhook) Operational
Cisco Rooms registered to Zoom Phone Operational
Polycom Rooms registered to Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Zoom Phone Node Service Operational
SMS Operational
Zoom AIC Operational
PSTN Operational
Voicemail/Recording/Call Log Operational
Zoom Phone Operational
Zoom Phone - APAC Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - AUSTRALIA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
SMS/MMS (Inbound/Outbound) Operational
Zoom Phone - EMEA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
SMS/MMS (Inbound/Outbound) Operational
Zoom Phone - HONG KONG/CHINA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - JAPAN Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - LATIN AMERICA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - NORTH AMERICA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
SMS/MMS (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Revenue Accelerator Operational
Zoom Revenue Accelerator Operational
Deals Operational
Email Notifications Operational
Conversation Analytics Operational
Recordings Operational
Zoom Rooms Operational
Zoom Rooms Operational
Zoom Rooms Digital Signage Operational
Zoom Workspace Reservation Operational
Zoom Visitor Management Operational
Zoom Subscriptions Operational
Zoom Support Operational
Knowledge Base Operational
Chatbot Operational
Ticketing Operational
Phone Support Operational
Zoom Virtual Agent Operational
Zoom Website Operational
Zoom Dashboard & Reporting Operational
Download Center Operational
Web Portal Operational
Web Client Operational
Zoom Rooms Operational
Integrations/Calendar/Plug-In/Add-In Operational
Zoom Learning Center Operational
Zoom Workforce Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Zoom Software Quarterly Lifecycle Update (11/2/2024) Nov 2, 2024 17:00-18:00 PDT
Update - As a reminder roughly 30 days ahead of the upcoming enforcement, Zoom will be enforcing a new global minimum version for all our Zoom clients and plugins this November 2nd. This affects the following products:
- Zoom app for meetings (Windows, macOS, Linux, iOS, Android, Blackberry, and Intune)
- Zoom Rooms and Controllers
- Zoom Phone Appliances
- VDI Client and Plugin
- Virtual Room Connector
- Meetings Connector
- Recording Connector
- Meeting SDK (Native and web)
- Video SDK (Native and web)
- Zoom Contact Center SDK (Native)
- Zoom Node (including Meeting Connector ZC and MMR)
- Zoom Phone Local Survivability (ZPLS) module

For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130

To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5
Oct 01, 2024 - 10:33 PDT
Scheduled - Zoom will be enforcing a new minimum version of all our Zoom clients and plugins, roughly 90 days from now on November 2, 2024. This affects the following products:

- Zoom app for meetings (Windows, macOS, Linux, iOS, Android, Blackberry, and Intune)
- Zoom Rooms (including Zoom Room Controllers and companion whiteboards)
- Zoom Phone Appliances
- VDI Client and Plugin
- Virtual Room Connector
- Meetings Connector
- Recording Connector
- Meetings SDK (Native and Web)
- Video SDK (Native and Web)
- Zoom Contact Center SDK (Native)
- Zoom Node (including Meeting Connector ZC and MMR)
- Zoom Phone Local Survivability (ZPLS) module

Please ensure your devices are updated to the latest version.

For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130

To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5
Aug 01, 2024 - 16:38 PDT
Announcing IP Address Changes (No Operational Impact) Dec 1, 2024 23:59 - Dec 2, 2024 00:00 PST
Zoom will be removing 1 IP range from the Zoom Meeting and Cloud Room Connector services as those services, which has been migrated to Zoom’s larger contiguous ranges that have been previously announced. We recommend that network administrators, with Zoom specific firewall or network rules, update their systems as soon as possible in preparation.

Removed IP range:
16.63.29.0/24

Additionally, we are adding a list of subnet ranges which network administrators utilizing the HTTP Call Widget in the Zoom Contact Center Flow Editor should allow.

Network requests defined in Zoom Contact Center HTTP Call widget will originate from the following IP addresses:
3.235.96.0/23
134.224.0.0/16
170.114.0.0/16

Lastly, the following URLs will be deployed for Zoom Client certificate validation starting no earlier than 30 days from the posting of this notice. We recommend that network administrators with Zoom-specific firewall or network rules update their systems as soon as possible in preparation.

ocsp.sectigo.com
ocsp.usertrust.com
ocsp.comodoca.com
crl.sectigo.com
crl.usertrust.com
crl.comodoca.com
Posted on Oct 31, 2024 - 10:50 PDT
Past Incidents
Oct 31, 2024
Announcing IP Address Changes (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Oct 31, 00:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 30, 23:59 PDT
Scheduled - The following, new and updated IP subnet ranges will be deployed to Zoom Phone and Zoom Contact Center resources starting no earlier than 30 days from the posting of this notice. We recommend that network administrators, with Zoom-specific firewall or network rules, update their systems as soon as possible in preparation.

New IPv4 Zoom Phone ranges:
3.72.154.128/25
3.80.20.128/25
3.104.34.128/25
3.120.121.0/25
18.159.143.0/25
52.59.151.0/25
99.79.20.0/25
134.224.0.0/16
156.45.0.0/17

New IPv4 Zoom Contact Center ranges:
3.21.137.128/25
3.235.96.0/23
134.224.0.0/16
144.195.0.0/16
156.45.0.0/17
206.247.0.0/16

Additionally, we are adding a list of subnet ranges which network administrators utilizing the HTTP Call Widget in the Zoom Contact Center Flow Editor should allow.

Network requests defined in Zoom Contact Center Flow Script widget will originate from the following IP addresses:
3.18.202.127
3.20.188.102
3.66.90.39
3.66.90.206
3.70.50.178
3.141.189.66
3.237.150.230
44.212.128.71
44.198.173.62

For a complete list, please see:
https://assets.zoom.us/docs/ipranges/ZoomPhone.txt
https://assets.zoom.us/docs/ipranges/ZoomCC.txt
https://assets.zoom.us/docs/ipranges/ZoomCDN.txt
https://assets.zoom.us/docs/ipranges/ZoomCDN-IPv6.txt

A complete list of network firewall IP ranges for Zoom can be found on the Zoom Support site at: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060548
Sep 30, 13:39 PDT
Oct 30, 2024
Oct 29, 2024

No incidents reported.

Oct 28, 2024

No incidents reported.

Oct 27, 2024

No incidents reported.

Oct 26, 2024

No incidents reported.

Oct 25, 2024

No incidents reported.

Oct 24, 2024

No incidents reported.

Oct 23, 2024

No incidents reported.

Oct 22, 2024

No incidents reported.

Oct 21, 2024

No incidents reported.

Oct 20, 2024
Zoom Workforce Management Update: 10/20/2024 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Oct 20, 02:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 17:00 PDT
Scheduled - We will be providing an update to Zoom Workforce Management. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0068337 for more details. This update includes supervisor access control for schedule groups.

There is no operational impact. All services will be available during this scheduled update.
Oct 16, 11:21 PDT
Zoom Phone Update: 10/20/2024 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Oct 20, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 19, 17:00 PDT
Scheduled - We will be providing an update to Zoom Phone. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062333 for more details. This update includes support for private call park and aim call park on Poly Edge E devices.

For Japan SIP zones in Tokyo and Osaka, there is a separate maintenance window: 10/20/2024 8:00AM - 10:00AM PDT (10/21/2024 00:00 - 2:00 JST)

There is no operational impact. All services will be available during this scheduled update.
Oct 13, 11:59 PDT
Oct 19, 2024
Zoom Contact Center Update: 10/19/2024 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Oct 19, 02:01 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 17:00 PDT
Scheduled - We will be providing an update to Zoom Contact Center. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067626 for more details. This update includes the ability to view variables for closed engagements.

There is no operational impact. All services will be available during this scheduled update.
Oct 17, 10:08 PDT
Zoom Virtual Agent Update: 10/19/2024 (No Operational Impact)
Completed - The scheduled maintenance has been completed.
Oct 19, 02:00 PDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 18, 17:00 PDT
Scheduled - We will be providing an update to Zoom Virtual Agent. Please refer to https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0067812 for more details. This update includes the ability to trigger sub flows from URLs.

There is no operational impact. All services will be available during this scheduled update.
Oct 17, 10:12 PDT
Oct 18, 2024
Oct 17, 2024
Issue with Zoom Phone Inbound and Outbound calls in LATAM
Resolved - This incident has been resolved.
Oct 17, 14:37 PDT
Monitoring - We have resolved the issue with a subset of LATAM customers experiencing one-way audio. We will continue to monitor and provide updates as we have them.
Oct 17, 14:25 PDT
Investigating - We are investigating an issue with a subset of LATAM customers experiencing one-way audio. We will provide updates as we have them.
Oct 17, 13:55 PDT
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