Zoom Service Status
All Systems Operational

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For more information, please visit https://support.zoom.us

Zoom Blog ? Operational
Zoom Chat Operational
Zoom Chat ? Operational
Chat Messaging: Peer To Peer Messaging, History, Channels, Push Notifications Operational
User Profiles and Presence Operational
File Transfers: File, Video, Pictures, Voice Operational
Archive Message: Archiving IM message with Third-parties and Email Notifications Operational
Search Operational
Zoom AIC Operational
Profile Card Operational
Zoom Clips Operational
Zoom Community Operational
Zoom Contact Center - Global Operational
Web Portal (Admin/Users/Provisioning) Operational
Desktop Client (Supervisors/Agents) Operational
Web Client (Supervisors/Agents) Operational
3rd Party Integration Clients (e.g. Salesforce, ServiceNow, Zendesk, Meta) Operational
Reporting Service Operational
Developer Platform (APIs/Webhooks) Operational
Developer Platform (SDKs) Operational
Zoom Contact Center Operational
Zoom Workforce Management Operational
SMS Operational
PSTN Operational
Provider Exchange (PEX) Operational
BYOC Operational
Zoom AIC Operational
Zoom Contact Center - APAC Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
Zoom Contact Center - AUSTRALIA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
BYOC - Premises Operational
Zoom Contact Center - EMEA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
BYOC - Premises Operational
Zoom Contact Center - JAPAN Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
BYOC - Premises Operational
Zoom Contact Center - LATIN AMERICA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
Zoom Contact Center - NORTH AMERICA Operational
Zoom Contact Center Operational
Voice (Inbound/Outbound) Operational
Video (Inbound/Outbound) Operational
Chat (Inbound/Outbound) Operational
SMS (Inbound/Outbound) Operational
3rd Party Messaging/Social (Inbound/Outbound) Operational
Email (Inbound) Operational
Outbound Dialers Operational
Remote Control Operational
AI Expert Assist Operational
Recording Service Operational
BYOC - Premises Operational
Zoom Developer Platform Operational
Web SDK Operational
REST API Operational
Marketplace Operational
Webhooks Operational
Developer Documentation Website Operational
Zoom Video SDK Operational
Cloud Recording Operational
Dashboard Operational
Calling Out Operational
Zoom Docs Operational
Zoom Events ? Operational
Zoom Mail Operational
Calendar Operational
Mail Operational
Zoom Scheduler Operational
Zoom AIC Operational
Zoom Meetings Operational
Zoom Meetings ? Operational
In-Meeting Chat/Polling Operational
Archiving Operational
Live Transcription Operational
Closed Captioning Operational
Live Streaming Operational
Meeting Dial-in/Telephony ? Operational
Zoom Conference Room Connector ? Operational
Recording Operational
Zoom Meeting Invite Operational
SIP Connected Audio (SCA) Operational
Zoom for Intune Operational
Zoom Whiteboard Operational
Zoom Webinars ? Operational
Zoom AIC Operational
SMS (Send meeting invite via SMS) Operational
Zoom Notes Operational
Zoom Phone - Global Operational
Web Portal (Admin/Users/Provisioning/Dashboard & Reporting) Operational
Third Party Contact Center Integration (Five9/Twilio/Talkdesk/inContact/Genesys) Operational
Integration (API/Webhook) Operational
Cisco Rooms registered to Zoom Phone Operational
Polycom Rooms registered to Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Zoom Phone Node Service Operational
SMS Operational
Zoom AIC Operational
PSTN Operational
Voicemail/Recording/Call Log Operational
Zoom Phone Operational
Zoom Phone - APAC Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - AUSTRALIA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
SMS/MMS (Inbound/Outbound) Operational
Zoom Phone - EMEA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
SMS/MMS (Inbound/Outbound) Operational
Zoom Phone - HONG KONG/CHINA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - JAPAN Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - LATIN AMERICA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Phone - NORTH AMERICA Operational
Zoom Phone Operational
Calling (Inbound/Outbound) Operational
SMS/MMS (Inbound/Outbound) Operational
Devices (Softphones/Deskphones) Operational
BYOC - Premises Operational
Provider Exchange Operational
Emergency Calling Operational
Recording Service Operational
Zoom Revenue Accelerator Operational
Zoom Revenue Accelerator Operational
Deals Operational
Email Notifications Operational
Conversation Analytics Operational
Recordings Operational
Zoom Rooms Operational
Zoom Rooms Operational
Zoom Rooms Digital Signage Operational
Zoom Workspace Reservation Operational
Zoom Visitor Management Operational
Zoom Subscriptions Operational
Zoom Support Operational
Knowledge Base Operational
Chatbot Operational
Ticketing Operational
Phone Support Operational
Zoom Virtual Agent Operational
Zoom Website Operational
Zoom Dashboard & Reporting Operational
Download Center Operational
Web Portal Operational
Web Client Operational
Zoom Rooms Operational
Integrations/Calendar/Plug-In/Add-In Operational
Zoom Learning Center Operational
Zoom Workforce Management Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Scheduled Update to the Prompted Desktop and Android Client Versions Oct 1, 2024 19:00-22:00 PDT
Update - This has been rescheduled to October 1st.
Sep 25, 2024 - 15:42 PDT
Scheduled - On October 1, Zoom will be prompting Windows, MacOS, Linux, Android users to update to 6.1.11 or higher. Only users with a client below version 6.1.11 will be prompted to update to the newest version.

This prompt can be dismissed if you are unwilling or unable to update, as it is not a required update. IT admins that manage their desktop clients through MSI or GPO deployment can disable AutoUpdate, which disables end-users from manually checking for and applying updates, as well as preventing the Prompted update notification.

Learn more about important Zoom client versions: https://support.zoom.us/hc/en-us/articles/8161905498893

Please refer to the Zoom Workplace app release notes for the prompted versions for more information about the available versions, or download the latest version from zoom.us/download.

Zoom Workplace app: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061222
There will be no operational impact with this new prompted version.
Sep 24, 2024 - 18:29 PDT
Announcing IP Address Changes (No Operational Impact) Oct 30, 2024 23:59 - Oct 31, 2024 00:00 PDT
The following, new and updated IP subnet ranges will be deployed to Zoom Phone and Zoom Contact Center resources starting no earlier than 30 days from the posting of this notice. We recommend that network administrators, with Zoom-specific firewall or network rules, update their systems as soon as possible in preparation.

New IPv4 Zoom Phone ranges:
3.72.154.128/25
3.80.20.128/25
3.104.34.128/25
3.120.121.0/25
18.159.143.0/25
52.59.151.0/25
99.79.20.0/25
134.224.0.0/16
156.45.0.0/17

New IPv4 Zoom Contact Center ranges:
3.21.137.128/25
3.235.96.0/23
134.224.0.0/16
144.195.0.0/16
156.45.0.0/17
206.247.0.0/16

Additionally, we are adding a list of subnet ranges which network administrators utilizing the HTTP Call Widget in the Zoom Contact Center Flow Editor should allow.

Network requests defined in Zoom Contact Center Flow Script widget will originate from the following IP addresses:
3.18.202.127
3.20.188.102
3.66.90.39
3.66.90.206
3.70.50.178
3.141.189.66
3.237.150.230
44.212.128.71
44.198.173.62

For a complete list, please see:
https://assets.zoom.us/docs/ipranges/ZoomPhone.txt
https://assets.zoom.us/docs/ipranges/ZoomCC.txt
https://assets.zoom.us/docs/ipranges/ZoomCDN.txt
https://assets.zoom.us/docs/ipranges/ZoomCDN-IPv6.txt

A complete list of network firewall IP ranges for Zoom can be found on the Zoom Support site at: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0060548
Posted on Sep 30, 2024 - 13:39 PDT
Scheduled Zoom Software Quarterly Lifecycle Update (11/2/2024) Nov 2, 2024 17:00-18:00 PDT
Update - As a reminder roughly 30 days ahead of the upcoming enforcement, Zoom will be enforcing a new global minimum version for all our Zoom clients and plugins this November 2nd. This affects the following products:
- Zoom app for meetings (Windows, macOS, Linux, iOS, Android, Blackberry, and Intune)
- Zoom Rooms and Controllers
- Zoom Phone Appliances
- VDI Client and Plugin
- Virtual Room Connector
- Meetings Connector
- Recording Connector
- Meeting SDK (Native and web)
- Video SDK (Native and web)
- Zoom Contact Center SDK (Native)
- Zoom Node (including Meeting Connector ZC and MMR)
- Zoom Phone Local Survivability (ZPLS) module

For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130

To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5
Oct 01, 2024 - 10:33 PDT
Scheduled - Zoom will be enforcing a new minimum version of all our Zoom clients and plugins, roughly 90 days from now on November 2, 2024. This affects the following products:

- Zoom app for meetings (Windows, macOS, Linux, iOS, Android, Blackberry, and Intune)
- Zoom Rooms (including Zoom Room Controllers and companion whiteboards)
- Zoom Phone Appliances
- VDI Client and Plugin
- Virtual Room Connector
- Meetings Connector
- Recording Connector
- Meetings SDK (Native and Web)
- Video SDK (Native and Web)
- Zoom Contact Center SDK (Native)
- Zoom Node (including Meeting Connector ZC and MMR)
- Zoom Phone Local Survivability (ZPLS) module

Please ensure your devices are updated to the latest version.

For more information, such as specific versions we are enforcing, refer to the Zoom Software Quarterly Lifecycle Policy support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0061130

To assist with checking the client versions on your account, refer to the Dashboard support article: https://support.zoom.com/hc/en/article?id=zm_kb&sysparm_article=KB0062208#h_13ce9a73-91e5-4df6-9cb5-c815b1605cf5
Aug 01, 2024 - 16:38 PDT
Past Incidents
Oct 1, 2024
A subset of users would be experiencing issues with Customer Dashboards & delay in joining meetings
Resolved - This incident has been resolved.
Oct 1, 04:07 PDT
Monitoring - We have fixed the issue where a subset of users would have experienced issues with Customer Dashboards & delay in joining meetings. We will continue to monitor & provide updates.
Oct 1, 03:18 PDT
Identified - We have identified the issue where a subset of users would be experiencing issues with Customer Dashboards & delay in joining meetings. We will continue to provide updates as we have them.
Oct 1, 02:26 PDT
Investigating - We have detected service degradation where a subset of users would be experiencing issues with Customer Dashboards & delay in joining meetings. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Oct 1, 02:11 PDT
Sep 30, 2024

No incidents reported.

Sep 29, 2024

No incidents reported.

Sep 28, 2024

No incidents reported.

Sep 27, 2024
Issue with outbound SMS/MMS messages
Resolved - This incident has been resolved.
Sep 27, 17:46 PDT
Monitoring - The issue causing intermittent failures for outbound SMS/MMS messages has been resolved. We will continue to monitor and provide updates as we have them.
Sep 27, 17:35 PDT
Identified - We have Identified the issue causing intermittent failures for outbound SMS/MMS messages for a subset of users. We will continue to provide updates as we have them.
Sep 27, 17:15 PDT
Investigating - We are investigating an issue causing intermittent failures for outbound SMS/MMS messages for a subset of users. We will provide updates as we have them.
Sep 27, 16:39 PDT
A subset of users experiencing issues with AI Chat compose service
Resolved - This incident has been resolved.
Sep 27, 01:03 PDT
Monitoring - We have fixed the issue where a subset of users were experiencing issues with AI Chat compose service. We will continue to monitor and provide updates as soon as there is more information to share.
Sep 27, 00:19 PDT
Investigating - We have detected service degradation where a subset of users would be experiencing issues with AI Chat compose service . Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Sep 26, 23:32 PDT
Sep 26, 2024
Sep 25, 2024
Issue with Zoom AIC impacting email compose and virtual background
Resolved - This incident has been resolved.
Sep 25, 03:27 PDT
Monitoring - We have resolved the issue with Zoom AIC impacting email compose. We will continue to monitor and provide updates as we have them.
Sep 25, 03:16 PDT
Identified - We have identified the issue with Zoom AIC impacting email compose, We will continue to provide updates as we have them.
Sep 25, 02:58 PDT
Update - We continue to investigate the issue with Zoom AIC impacting email compose, The Engineers have resolved the issue with virtual background, We will continue to provide updates as we have them.
Sep 25, 01:47 PDT
Investigating - Our monitoring has detected issues with Zoom AIC impacting email compose and virtual background, we are currently investigating and will provide updates as we have them.
Sep 25, 01:26 PDT
Sep 24, 2024

No incidents reported.

Sep 23, 2024

No incidents reported.

Sep 22, 2024

No incidents reported.

Sep 21, 2024

No incidents reported.

Sep 20, 2024
A subset of users are experiencing issues with Cloud Meetings Recording service in APAC region.
Resolved - This incident has been resolved.
Sep 20, 23:32 PDT
Monitoring - We have fixed the issue where a subset of users were experiencing issues with Cloud Meetings Recording service in APAC region. We will continue to monitor and provide updates as we have them.
Sep 20, 23:22 PDT
Identified - We have identified the issue where a subset of users are experiencing issues with Cloud Meetings Recording service in APAC region. We are working on a fix and will continue to monitor and provide updates as we have them.
Sep 20, 22:25 PDT
Investigating - We have detected service degradation where a subset of users are experiencing issues with Cloud Meetings Recording service in APAC region. Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Sep 20, 21:03 PDT
Sep 19, 2024

No incidents reported.

Sep 18, 2024
Issue with AI Companion's Team chat compose and thread summary in USA
Resolved - This incident has been resolved.
Sep 18, 01:39 PDT
Monitoring - We have resolved the issue, We will continue to monitor and provide updates as we have them.
Sep 18, 01:23 PDT
Update - We continue to investigate service degradation affecting a subset of users in the USA who are experiencing issues with AI Companion Chat Compose, thread summaries, and content generation for the AI Companion whiteboard service. Please note that live transcription during Zoom meetings is functioning normally and is not impacted. Our engineers are currently assessing the impact and root cause of the other services. Zoom will provide updates as soon as more information is available
Sep 18, 00:36 PDT
Update - We continue to investigate service degradation affecting a subset of users in the USA who are experiencing issues with AI Companion Chat Compose, thread summaries,content generation for the AI Companion whiteboard service and Live transcription with Zoom meetings. Our engineers are currently assessing the impact and root cause. Zoom will provide updates as soon as more information is available.
Sep 17, 23:38 PDT
Investigating - Our monitoring has detected service degradation where a subset of users in USA are experiencing issues with AI Companion Chat Compose and thread summary, Our engineers are currently investigating the impact and root cause. Zoom will provide updates as soon as there is more information to share.
Sep 17, 23:00 PDT
Sep 17, 2024
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